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BWP SFS Metal and Steel

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    SAP FOR MILL PRODUCTS IN THEPRIMARY METAL AND STEEL INDUSTRY

    STRATEGIES FOR SUCCESS

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    CHALLENGES ABOUND

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    AND SO DO OP PORTUNIT IES

    FACING CHANGE, FINDING OPPORTUNITY

    The global economy is improving, but it still faces uncertainty. World markets for

    mill products, particularly primary metals and steel, are growing but so is global

    competition. Primary metals and steel producers are dealing mainly with commodity

    products, but opportunities for adding value are still plentiful. Mill products suppliers

    need to continue to pay close attention to the bottom line, but they also want to

    find new ways to differentiate against ever-increasing competition.

    To do this, mill products companies are looking beyond standard practices for new

    business strategies that promise results. But what strategies and practices are right for

    your company? How can you thrive amidst the pressures of a commodity market?

    How can you innovate new services? And what are the best solutions for facilitating

    your corporate strategies? To answer these questions, mill products companies can

    benefit from strategic insight and practical advice from thought leaders within the mill

    products industry.

    STRATEGIES FOR SUCCESS

    To relay what industry experts are thinking, SAP Strategies for Success explores the

    most recent strategies, solutions, and best practices for each of the more than 25 major

    industries served by SAP.

    Each brochure in this series reflects the views of independent analysts, industry experts,

    and corporate executives on a specif ic industry. Take a closer look at these strategies,

    practices, and tools in the pages ahead, and consider how they can help your business

    achieve profitable growth.

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    HIGHLY TARGETED SOLUTI ONS . . .

    SAP SOLUTIONS FOR THEMILL PRODUCTS INDUSTRY

    SAP for Mill Products solutions are de-

    signed to help mill products companies

    master business processes along the en-

    tire asset-centric and customer-centric

    value chain. SAP for Mill Products

    provides a number of tools to help you

    optimize these processes. One tool

    is the solution map shown on thenext page.

    Built using input from customers and

    industry analysts, plus the technical

    expertise SAP has acquired through

    extensive business experience and

    research, SAP solution maps are multi-

    level blueprints of processes defined

    for a particular industry. They help

    you visualize, plan, and implement a

    coherent, integrated, and comprehen-

    sive information technology solution.

    They also show how various processes

    are covered, including the processes

    that SAP and its partners support. With

    solution maps, you quickly understand

    business solutions and the businessvalue they can bring. The solution

    map for the mill products industry is

    available at:

    www.sap.com/millproducts/

    businessmaps.epx

    Our Masteel implementation team has high technical

    and management expertise, and when the team

    searched for a suitable model for our enterprise

    structure, it found SAP to have a very good enterprise

    management solution.

    Gao Hai Jian, Executive Director and Rolling Line IT Project Leader,

    Maanshan Iron and Steel (Masteel)

    Global economics

    have changed the

    industry. No longer

    is the supply chain

    the only global issue

    now, with new con-

    sumption in countries

    such as China, global

    economics are critical,

    as well.

    Dan Miklovic, Vice President and

    Research Director, Gartner G2

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    WITH THE TOOLS TO SUPPORT THEM

    MILL PRODUCTS PRIMARY METALS SOLUTION MAP

    Time to Market

    New Product Development & Introduction

    Life-Cycle Data Management

    Supply Chain Planning

    Demand & Supply Planning

    Transportation Management

    Procurement

    Strategic/Global Sourcing

    Operational Procurement

    Enterprise Management & Support

    Analytics

    Financials

    Human Capital Management

    Corporate Services

    Operations Support

    Order Management & Execution

    Enterprise Asset Management

    Warehouse Management

    Sales Order Management

    Manufacturing Scheduling and Execution

    Suppliers &

    Partners

    Product Design Marketing &

    Sales

    Planning Order

    Management

    Distribution Customer &

    Channels

    Procurement Manufacturing

    Customer Service

    Customer Interaction

    Complaint/Claim Management

    The challenge today is how to differentiate companies

    and products in what are essentially commodity

    markets. In commodity markets, the basis of competition

    shifts from product characteristics to service differentia-

    tion, which forces companies to adapt their methods of

    doing business. Steel and other mill products companies

    must take better advantage of information in order to

    thrive or even survive in todays markets.

    Dwight Klappich, Vice President, META Group

    Strategic Enterprise Management Financial Analytics Operations Analytics Workforce Analytics

    Financial Supply Chain Management Financial Accounting Management Accounting Corporate Governance

    Talent Management Workforce Process Management HCM Service Delivery Workforce Deployment

    Travel Management Environment, Health, and SafetyIncentive and Commission

    ManagementReal Estate Management

    Project Portfolio Management Quality Management Indirect Procurement Global Trade Management

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    STRATEGIES FOR CONTROLLING COSTS

    COMPLY AND THRIVE

    Bring Visibility to the

    Supply and Demand Chain

    Regardless of where you stand in the

    supply chain, you are challenged more

    today than ever to respond quickly

    to changes in orders. An end-user

    customer may change an order in a

    minute, but it might take you muchlonger to reconfigure your machinery

    to support that change. The sooner you

    know about that change and the faster

    you can respond, the less you will have

    to pay in terms of retooling, workforce

    overtime, or other additional costs.

    What Analysts Recommend

    Introduce real-time visibility to your

    supply and demand chain. One way

    to accomplish this is to integrate

    enterprise resource planning (ERP)

    systems with your own shop-floor and

    manufacturing planning systems, and

    with the systems of your customersand suppliers. This will help to make

    the connection and improve the

    transparency between the sales and

    production functions.

    What SAP Offers

    SAP solutions integrate end-to-end

    business processes, and so enable

    enterprise-wide visibility for better

    decision making in critical business

    areas. This leads to better operational

    efficiency and greater innovation

    throughout the value chain.

    A STRATEGIC FOUNDATION

    Develop a Business

    Integration Strategy

    In todays globally dynamic business

    environments, mergers and acqui-

    sitions are becoming more and more

    prevalent. For most companies, the key

    to success lies in how quickly IT can

    integrate various computer systems

    and achieve the ultimate goal: shop-

    floor-to-top-floor systems integration

    and synchronization.

    What Analysts Recommend

    Whats needed, more than point

    software, is an IT integration strategy

    and a strategic foundation based on

    integration technology. Today, such a

    foundation should include a portal for

    integrating people with information,

    as well as cross-application brokers for

    performing lower-level integration.

    What SAP Offers

    SAP solutions include capabilities for

    integrating people, information, and

    processes across different technologies

    and organizations. With SAP software,

    a primary metal and steel company can

    implement an enterprise portal that

    will serve internal users as well as

    suppliers with real-time information

    from multiple, multivendor informa-

    tion systems.

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    ATTENTION TO T HE BOTTOM LINE

    LINKS TO PLANNING SYSTEMS

    Stabilize Plant Workload

    Your capital equipment and your

    workforce are expensive resources, so

    the more you run the mill at full capa-

    city, the better you control costs. The

    problem is that workload can differ

    greatly from week to week or month

    to month. The reason: inadequate

    forecasting and, frequently, inadequatesupplies of stock. Companies tend to

    err on the side of stock oversupply, and

    this can add to wasted costs.

    What Analysts Recommend

    Leading companies are creating IT links

    to their customers planning systems as

    a means of forecasting stock needs and

    planning for equipment maintenance.

    Taken further, this can even lead to

    vendor-managed inventory, both for

    stock and for work in process.

    What SAP Offers

    SAP solutions link demand and supply

    planning processes to suppliers and cus-

    tomers, delivering fast, accurate fore-

    casting to manufacturing management.

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    STRATEGIES FOR STREAMLINING MANAGEMENT PROCESSES

    In 2005, the preponderance of IT investments will be

    focused on foundational and cost-saving-focused

    technologies, such as security, enterprise resource planning,

    supply chain management, and regulatory compliance

    solutions. However, manufacturers are already investing incustomer-focused and innovation-oriented solutions to

    prepare for growth.

    Gartner Research, Business IT Spending Increases Despite Challenging Economy,

    Forecast Analysis, Gartner Perspective, February 8, 2005

    A BUSINESS INTELLIGENCE INFRASTRUCTURE

    Optimize Reporting Visibility

    For reasons that range from financial

    accountability to risk management,

    executives and managers are learning

    that information transparency can be

    a vital competitive differentiator. But in

    todays world of fast-moving informa-

    tion, transparency also implies speed:reporting must be accurate, and it must

    be fast.

    What Analysts Recommend

    Leading companies build business intel-

    ligence infrastructures that can deliver

    cash-to-sales, process-monitoring, and

    other reports, and can issue real-time

    alerts when events cross critical

    thresholds.

    What SAP Offers

    SAP solutions include powerful

    business intelligence functions that can

    analyze and report on short- and long-

    term trends, and can send real-time

    alarms via e-mail, workflow, or pagers

    when conditions reach predetermined

    thresholds. Also, SAP business intelli-gence can present information in a va-

    riety of forms, including executive

    dashboards and performance monitors.

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    KNOW THE VALUE OF YOUR ASSETS

    TRACKING PERFORMANCE

    Build Meaningful KPIs

    Every primary metal and steel com-

    pany knows that the order-to-cash key

    performance indicator (KPI) is one of

    the most critical indicators of business

    performance. But to be able to take fast

    corrective action when order-to-cash

    performance changes, companies mustalso track the KPIs of its supporting

    processes. That way, management can

    determine more accurately the cause of

    the anomaly, whether poor sales

    performance, delinquent customer

    payments, or insuff icient inventory.

    What Analysts Recommend

    Primary metal and steel companies

    should build their KPIs with a full

    understanding of underlying processes.

    You should f ind ways to track those

    processes and look for related business

    processes as well. For instance, vendor

    payments are closely related toorder-to-cash processes, so integrating

    these into the same reporting presen-

    tation would be an effective KPI

    strategy.

    What SAP Offers

    SAP solutions make it easy to build

    best-practice business processes and to

    create meaningful KPIs that accurately

    represent all related or underlying

    processes.

    TAILORED MAINTENANCE

    Implement Condition-Based

    Asset Monitoring

    For a plant to thrive, it is vital that

    capital equipment run at top perfor-

    mance. It is also vital that scheduled

    maintenance be performed as needed,

    to reduce the risk of expensive and

    disruptive ad hoc repairs. Ideally,

    companies should also be able to fore-

    cast equipment needs based on produc-

    tion plans: if a big order is coming in

    next week, for example, it might be

    better to schedule routine maintenance

    this week.

    What Analysts Recommend

    Condition-based monitoring is a way

    of tailoring maintenance to the exact

    requirements of the equipment, and

    thus deriving maximum utility from

    your mill. This requires applications

    that can measure equipment

    conditions in real time and can predict

    what the results might be of condi-

    tional changes. Condition-based moni-

    toring can help you relate production

    schedules with plant maintenance

    planning.

    What SAP Offers

    SAP solutions help primary metal

    and steel companies take a strategic

    approach to managing assets through-

    out the equipment life cycle. They

    integrate information and processes

    from financials, investment planning,

    procurement, and plant and network

    maintenance and then connect project

    and work management capabilities

    with best-of-breed solutions for outage

    management and construction

    planning applications.

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    STRATEGIES FOR BUILDING REVENUES

    FOCUS ON CUSTOMERS

    Innovate with

    Customer Service

    In todays steel industries, prices are

    high but competition is strengthen-

    ing. Steel suppliers must f ind new ways

    to compete. One effective way to grow

    market share is to initiate innovative

    customer services.

    What Analysts Recommend

    Leading companies are offering

    customer services such as real-time or-

    der confirmation and are building

    links, whether at the portal level or the

    application level, between their manu-

    facturing systems and their customers

    inventory planning functions. Thisway, their customers can see the status

    of their own stock, even when its resi-

    dent at the suppliers manufacturing

    site.

    What SAP Offers

    SAP solutions help you create targeted

    and personalized services by using cus-

    tomer behavior to tailor new service of-

    ferings. Sales and marketing are tightly

    integrated with service, billing, and fi-

    nancials to support complete service

    processing and accounting.

    IMPROVING COLLABORATION

    Link Sales to Production

    Too often, steel mill salespeople have

    to rely on phone calls and faxes to

    determine what products which

    grades, quality levels, and so on are in

    stock or are in production planning.

    This can slow customer responses and

    works against the concept of mutual

    forecasting.

    What Analysts Recommend

    Analysts urge companies to integrate

    their IT systems for production and

    sales and marketing, either at the portal

    level or at deeper levels of data inter-

    change. This will foster better collabo-

    ration within the mill, leading to

    real-time information access and more

    successful replenishment forecasting

    with customers and suppliers.

    What SAP Offers

    SAP solutions support integration at

    all levels of the IT infrastructure, from

    high-level user portals to deeper data

    and process integration. SAPs vision

    for the service-enabled infrastructure,

    called Enterprise Services Architecture,

    supports a service approach to instanta-

    neous process integration.

    The goals of the project are to consolidate resources,

    advance product technology, expand market share

    through information technology, and accelerate ourrealization as a modern, digitized enterprise structure.

    Yan Shengke, Chairman, Shigang

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    With SAP software we

    have total integration.

    We now have greater

    insight into available

    materials and capacity,enabling us to effec-

    tively plan and coordi-

    nate activities across

    our three facilities.

    Wilfried Hausmann, CIO, Ispat

    Germany (Division of Mittal Steel)

    INTEGRATE INFORMATION SYSTEMS

    BETTER PRODUCT DOCUMENTATION

    Maximize Delivery Reliability

    Mill products customers expect high

    delivery-service levels, with goods

    delivered on time and on spec. At the

    same time, customers are becomingmore demanding, with many wanting

    to see complete product life-cycle

    documentation from their suppliers.

    What Analysts Recommend

    Industry-leading suppliers are doing

    more than simply upgrading their IT

    systems. Theyre integrating quality

    management and product-data

    management processes with their

    business systems to produce auditabledocumentation for their primary

    and semifinished materials.

    What SAP Offers

    SAP solutions take advantage of SAPs

    deep expertise and experience in the

    primary metal and steel industry. They

    support the full range of capabilitiesnecessary to ensure that products

    are on spec, regardless of how complex

    their manufacturing and testing

    procedures may be.

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    ARE YOU READY?

    STRATEGIES AT A GLANCE

    Strategies for

    Controlling Costs

    Bring visibility to the supply and de-mand chain by integrating enterprise

    resource planning with shop-floor

    and manufacturing systems

    Develop a business integration strate-gy that works at all levels, beginning

    with integrating people and informa-

    tion and including application

    brokering

    Stabilize plant workload by linking tocustomers planning systems

    Strategies for Streamlining

    Management Processes

    Optimize reporting visibility throughfast and accurate analysis

    Build meaningful KPIs by focusing onkey business processes

    Implement condition-based assetmonitoring by measuring equipment

    conditions in real time and predicting

    the effects of conditional changes

    Strategies for Building

    Revenues

    Innovate with customer servicethrough functions such as real-time

    order confirmation and real-time

    stock visibility

    Link sales to production by integrat-ing production systems with sales

    and marketing systems

    Maximize delivery reliability by inte-grating quality management and

    product-data management processes

    with core business information

    systems

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    A LIGHT AT THE END OF THE TUNNEL

    INDUSTRY-STANDARD PRACTICESVERSUS INDUSTRY-LEADING PRACTICES

    Trends show that many organizations are moving away from traditional practices

    and adopting forward-thinking leading practices to support profitable growth

    in key areas.

    INDUSTRY-STANDARD PRACTICE INDUSTRY-LEADING PRACTICE

    VISIBILITY IN THE SUPPLYAND DEMAND CHAIN

    Reduced ability to respond quickly to marketdynamics due to lack of visibility into the

    supply chain

    Integrate ERP systems with shop-floor andmanufacturing planning systems and with

    systems of customers and suppliers

    STABILIZED PLANTWORKLOAD

    Inadequate forecasting leading tofrequent stock oversupply

    Create IT links to customers planningsystems to improve forecasting stock needs

    MEANINGFUL KPIs Incomplete KPIs that fail to considerrelated or underlying business processes

    Track KPIs in the context of relatedbusiness processes

    CONDITION-BASEDASSET MONITORING

    Reactive response to service needs as requestedwithout an understanding of customer patterns

    Measure equipment conditions in real timeand predict probable results of conditionalchanges

    THE ROAD TO PROGRESS

    The business processes and information

    systems throughout your company

    were developed over decades, and many

    of them are undoubtedly considered

    entrenched. Reengineering them to

    take advantage of industry-leading

    practices wont happen overnight and

    requires a strong commitment at thehighest levels. This is especially true

    when it comes to integrating processes

    across departments and divisions.

    The good news is that organizations

    that take a proactive approach can

    expect the following rewards:

    Enterprise-wide visibility to manageinnovation, risk, and costs

    Effective plant and asset management

    Greatly improved customer relations

    Better differentiation in a commoditymarket

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    THE FUTURE LO OKS DIFFEREN T . . .

    EMERGING TECHNOLOGY AND TRENDS

    Collaborative Technologies

    Collaboration is critical to the mill

    products supply chain. New collabora-

    tive technologies based on Web services

    and composite applications will make it

    easier for vendors and customers to

    perform mutual forecasting. This

    promises to optimize the usage of plant

    machinery, helping plants run at full

    capacity and within balanced schedules.

    Mobile Technologies

    Handheld devices and distributed

    databases make it possible for sales and

    service professionals to collect and

    exchange data from the field. This helps

    integrate customer needs with produc-

    tion scheduling and maximizes

    customer responsiveness.

    Adaptive Manufacturing

    Companies and their production

    personnel can run manufacturing at

    the speed of business and drive superior

    performance through improved

    business visibility and responsiveness.

    EMERGING INDUSTRY TRENDS

    Recycling Raw Materials

    To control costs, mill product manu-

    facturers are continuing to find new

    methods of recycling raw materials.

    Expanding Global

    Partnerships

    Mill products supply chains now

    extend around the world, so thechallenges of communications, collab-

    oration, forecasting, and management

    are growing greater by the day.

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    WHEN YOU CHOOSE THE RIGHT PARTNER

    The Best-Run Mill Products

    Companies Run SAP

    Six out of 10 of the worlds largest

    steel-producing companies are SAP

    customers.

    Bhler-Uddeholm AG, Austria

    Comalco Aluminium Limited,Australia

    Umicore SA, Belgium Belgo Bekaert Arames S.A., Brazil Cia. Siderrgica Belgo Mineira, Brazil Gerdau Aominas S.A., Brazil Alcan Aluminium Valais SA,

    Switzerland

    Metalor Technologies SA, Switzerland Wuxi Turbine Blade Works, China

    AL INVEST Bridlicna a.s.,

    Czech Republic

    GESIS, Germany Hydro Aluminium, Germany Rasselstein GmbH, Germany Robert Zapp Service-GmbH, Germany ThyssenKrupp Nirosta GmbH,

    Germany

    Asturiana de Zinc S.A., Spain Societe Alsacienne dAluminium,

    France

    Tata Iron & Steel Company Limited,India

    Corporativo Grupo IMSA, Mexico Corus Staal B.V., Netherlands Corus Tubes B.V., Netherlands Cambridge Lee Industries Inc.,

    United States

    Heat and Control Inc., United States Mar Mac Wire Inc., United States Northwest Aluminum Company,

    United States

    Northwest Pipe Company,United States

    Titanium Metals Corporation,United States

    For additional information on how

    SAP solutions can help your company

    operate more efficiently and profitably,

    please visit:

    www.sap.com/millproducts

    A COMPLETE SET OFMILL PRODUCTS INDUSTRY SOLUTIONS

    SAP continually interviews industry

    thought leaders to identify the biggest

    challenges and trends facing primary

    metal and steel companies. This knowl-

    edge, combined with our customer ex-

    perience worldwide, has led to a set of

    solutions for the mill products industry

    that can support organizations of anysize, in virtually any market segment.

    For example, the robust SAP NetWeaver

    platform easily integrates SAP and

    non-SAP applications for a lower

    total cost of ownership. The mySAP

    Business Suite family of business

    solutions built on the SAP NetWeaver

    platform offers powerful, adaptive

    business solutions with best-of-breed

    functionality, industry-specific capabili-

    ties, and support for collaboration over

    the Web. And the SAP xApps portfolio

    of packaged composite applications de-

    livers business-ready scenarios that en-

    able continuous innovation.

    SAP also offers affordable, scalable

    solutions developed expressly for small

    and midsize mill products companies.

    And we back all our solutions with

    ongoing support and services to help

    you achieve your business objectives

    and maximize your return on

    investment.

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    50 074 364 (05/05)

    2005 by SAP AG. All rights reserved. SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registeredtrademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document servesinformational purposes only. National product specifications may vary. Printed on environmentally friendly paper.

    These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies (SAP Group) for informational purposes only, without representation or warranty ofany kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statementsaccompanying such products and ser vices if any Nothing herein should be construed as constituting an additional warranty

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