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SAP FOR MILL PRODUCTS IN THEPRIMARY METAL AND STEEL INDUSTRY
STRATEGIES FOR SUCCESS
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CHALLENGES ABOUND
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AND SO DO OP PORTUNIT IES
FACING CHANGE, FINDING OPPORTUNITY
The global economy is improving, but it still faces uncertainty. World markets for
mill products, particularly primary metals and steel, are growing but so is global
competition. Primary metals and steel producers are dealing mainly with commodity
products, but opportunities for adding value are still plentiful. Mill products suppliers
need to continue to pay close attention to the bottom line, but they also want to
find new ways to differentiate against ever-increasing competition.
To do this, mill products companies are looking beyond standard practices for new
business strategies that promise results. But what strategies and practices are right for
your company? How can you thrive amidst the pressures of a commodity market?
How can you innovate new services? And what are the best solutions for facilitating
your corporate strategies? To answer these questions, mill products companies can
benefit from strategic insight and practical advice from thought leaders within the mill
products industry.
STRATEGIES FOR SUCCESS
To relay what industry experts are thinking, SAP Strategies for Success explores the
most recent strategies, solutions, and best practices for each of the more than 25 major
industries served by SAP.
Each brochure in this series reflects the views of independent analysts, industry experts,
and corporate executives on a specif ic industry. Take a closer look at these strategies,
practices, and tools in the pages ahead, and consider how they can help your business
achieve profitable growth.
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HIGHLY TARGETED SOLUTI ONS . . .
SAP SOLUTIONS FOR THEMILL PRODUCTS INDUSTRY
SAP for Mill Products solutions are de-
signed to help mill products companies
master business processes along the en-
tire asset-centric and customer-centric
value chain. SAP for Mill Products
provides a number of tools to help you
optimize these processes. One tool
is the solution map shown on thenext page.
Built using input from customers and
industry analysts, plus the technical
expertise SAP has acquired through
extensive business experience and
research, SAP solution maps are multi-
level blueprints of processes defined
for a particular industry. They help
you visualize, plan, and implement a
coherent, integrated, and comprehen-
sive information technology solution.
They also show how various processes
are covered, including the processes
that SAP and its partners support. With
solution maps, you quickly understand
business solutions and the businessvalue they can bring. The solution
map for the mill products industry is
available at:
www.sap.com/millproducts/
businessmaps.epx
Our Masteel implementation team has high technical
and management expertise, and when the team
searched for a suitable model for our enterprise
structure, it found SAP to have a very good enterprise
management solution.
Gao Hai Jian, Executive Director and Rolling Line IT Project Leader,
Maanshan Iron and Steel (Masteel)
Global economics
have changed the
industry. No longer
is the supply chain
the only global issue
now, with new con-
sumption in countries
such as China, global
economics are critical,
as well.
Dan Miklovic, Vice President and
Research Director, Gartner G2
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WITH THE TOOLS TO SUPPORT THEM
MILL PRODUCTS PRIMARY METALS SOLUTION MAP
Time to Market
New Product Development & Introduction
Life-Cycle Data Management
Supply Chain Planning
Demand & Supply Planning
Transportation Management
Procurement
Strategic/Global Sourcing
Operational Procurement
Enterprise Management & Support
Analytics
Financials
Human Capital Management
Corporate Services
Operations Support
Order Management & Execution
Enterprise Asset Management
Warehouse Management
Sales Order Management
Manufacturing Scheduling and Execution
Suppliers &
Partners
Product Design Marketing &
Sales
Planning Order
Management
Distribution Customer &
Channels
Procurement Manufacturing
Customer Service
Customer Interaction
Complaint/Claim Management
The challenge today is how to differentiate companies
and products in what are essentially commodity
markets. In commodity markets, the basis of competition
shifts from product characteristics to service differentia-
tion, which forces companies to adapt their methods of
doing business. Steel and other mill products companies
must take better advantage of information in order to
thrive or even survive in todays markets.
Dwight Klappich, Vice President, META Group
Strategic Enterprise Management Financial Analytics Operations Analytics Workforce Analytics
Financial Supply Chain Management Financial Accounting Management Accounting Corporate Governance
Talent Management Workforce Process Management HCM Service Delivery Workforce Deployment
Travel Management Environment, Health, and SafetyIncentive and Commission
ManagementReal Estate Management
Project Portfolio Management Quality Management Indirect Procurement Global Trade Management
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STRATEGIES FOR CONTROLLING COSTS
COMPLY AND THRIVE
Bring Visibility to the
Supply and Demand Chain
Regardless of where you stand in the
supply chain, you are challenged more
today than ever to respond quickly
to changes in orders. An end-user
customer may change an order in a
minute, but it might take you muchlonger to reconfigure your machinery
to support that change. The sooner you
know about that change and the faster
you can respond, the less you will have
to pay in terms of retooling, workforce
overtime, or other additional costs.
What Analysts Recommend
Introduce real-time visibility to your
supply and demand chain. One way
to accomplish this is to integrate
enterprise resource planning (ERP)
systems with your own shop-floor and
manufacturing planning systems, and
with the systems of your customersand suppliers. This will help to make
the connection and improve the
transparency between the sales and
production functions.
What SAP Offers
SAP solutions integrate end-to-end
business processes, and so enable
enterprise-wide visibility for better
decision making in critical business
areas. This leads to better operational
efficiency and greater innovation
throughout the value chain.
A STRATEGIC FOUNDATION
Develop a Business
Integration Strategy
In todays globally dynamic business
environments, mergers and acqui-
sitions are becoming more and more
prevalent. For most companies, the key
to success lies in how quickly IT can
integrate various computer systems
and achieve the ultimate goal: shop-
floor-to-top-floor systems integration
and synchronization.
What Analysts Recommend
Whats needed, more than point
software, is an IT integration strategy
and a strategic foundation based on
integration technology. Today, such a
foundation should include a portal for
integrating people with information,
as well as cross-application brokers for
performing lower-level integration.
What SAP Offers
SAP solutions include capabilities for
integrating people, information, and
processes across different technologies
and organizations. With SAP software,
a primary metal and steel company can
implement an enterprise portal that
will serve internal users as well as
suppliers with real-time information
from multiple, multivendor informa-
tion systems.
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ATTENTION TO T HE BOTTOM LINE
LINKS TO PLANNING SYSTEMS
Stabilize Plant Workload
Your capital equipment and your
workforce are expensive resources, so
the more you run the mill at full capa-
city, the better you control costs. The
problem is that workload can differ
greatly from week to week or month
to month. The reason: inadequate
forecasting and, frequently, inadequatesupplies of stock. Companies tend to
err on the side of stock oversupply, and
this can add to wasted costs.
What Analysts Recommend
Leading companies are creating IT links
to their customers planning systems as
a means of forecasting stock needs and
planning for equipment maintenance.
Taken further, this can even lead to
vendor-managed inventory, both for
stock and for work in process.
What SAP Offers
SAP solutions link demand and supply
planning processes to suppliers and cus-
tomers, delivering fast, accurate fore-
casting to manufacturing management.
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STRATEGIES FOR STREAMLINING MANAGEMENT PROCESSES
In 2005, the preponderance of IT investments will be
focused on foundational and cost-saving-focused
technologies, such as security, enterprise resource planning,
supply chain management, and regulatory compliance
solutions. However, manufacturers are already investing incustomer-focused and innovation-oriented solutions to
prepare for growth.
Gartner Research, Business IT Spending Increases Despite Challenging Economy,
Forecast Analysis, Gartner Perspective, February 8, 2005
A BUSINESS INTELLIGENCE INFRASTRUCTURE
Optimize Reporting Visibility
For reasons that range from financial
accountability to risk management,
executives and managers are learning
that information transparency can be
a vital competitive differentiator. But in
todays world of fast-moving informa-
tion, transparency also implies speed:reporting must be accurate, and it must
be fast.
What Analysts Recommend
Leading companies build business intel-
ligence infrastructures that can deliver
cash-to-sales, process-monitoring, and
other reports, and can issue real-time
alerts when events cross critical
thresholds.
What SAP Offers
SAP solutions include powerful
business intelligence functions that can
analyze and report on short- and long-
term trends, and can send real-time
alarms via e-mail, workflow, or pagers
when conditions reach predetermined
thresholds. Also, SAP business intelli-gence can present information in a va-
riety of forms, including executive
dashboards and performance monitors.
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KNOW THE VALUE OF YOUR ASSETS
TRACKING PERFORMANCE
Build Meaningful KPIs
Every primary metal and steel com-
pany knows that the order-to-cash key
performance indicator (KPI) is one of
the most critical indicators of business
performance. But to be able to take fast
corrective action when order-to-cash
performance changes, companies mustalso track the KPIs of its supporting
processes. That way, management can
determine more accurately the cause of
the anomaly, whether poor sales
performance, delinquent customer
payments, or insuff icient inventory.
What Analysts Recommend
Primary metal and steel companies
should build their KPIs with a full
understanding of underlying processes.
You should f ind ways to track those
processes and look for related business
processes as well. For instance, vendor
payments are closely related toorder-to-cash processes, so integrating
these into the same reporting presen-
tation would be an effective KPI
strategy.
What SAP Offers
SAP solutions make it easy to build
best-practice business processes and to
create meaningful KPIs that accurately
represent all related or underlying
processes.
TAILORED MAINTENANCE
Implement Condition-Based
Asset Monitoring
For a plant to thrive, it is vital that
capital equipment run at top perfor-
mance. It is also vital that scheduled
maintenance be performed as needed,
to reduce the risk of expensive and
disruptive ad hoc repairs. Ideally,
companies should also be able to fore-
cast equipment needs based on produc-
tion plans: if a big order is coming in
next week, for example, it might be
better to schedule routine maintenance
this week.
What Analysts Recommend
Condition-based monitoring is a way
of tailoring maintenance to the exact
requirements of the equipment, and
thus deriving maximum utility from
your mill. This requires applications
that can measure equipment
conditions in real time and can predict
what the results might be of condi-
tional changes. Condition-based moni-
toring can help you relate production
schedules with plant maintenance
planning.
What SAP Offers
SAP solutions help primary metal
and steel companies take a strategic
approach to managing assets through-
out the equipment life cycle. They
integrate information and processes
from financials, investment planning,
procurement, and plant and network
maintenance and then connect project
and work management capabilities
with best-of-breed solutions for outage
management and construction
planning applications.
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STRATEGIES FOR BUILDING REVENUES
FOCUS ON CUSTOMERS
Innovate with
Customer Service
In todays steel industries, prices are
high but competition is strengthen-
ing. Steel suppliers must f ind new ways
to compete. One effective way to grow
market share is to initiate innovative
customer services.
What Analysts Recommend
Leading companies are offering
customer services such as real-time or-
der confirmation and are building
links, whether at the portal level or the
application level, between their manu-
facturing systems and their customers
inventory planning functions. Thisway, their customers can see the status
of their own stock, even when its resi-
dent at the suppliers manufacturing
site.
What SAP Offers
SAP solutions help you create targeted
and personalized services by using cus-
tomer behavior to tailor new service of-
ferings. Sales and marketing are tightly
integrated with service, billing, and fi-
nancials to support complete service
processing and accounting.
IMPROVING COLLABORATION
Link Sales to Production
Too often, steel mill salespeople have
to rely on phone calls and faxes to
determine what products which
grades, quality levels, and so on are in
stock or are in production planning.
This can slow customer responses and
works against the concept of mutual
forecasting.
What Analysts Recommend
Analysts urge companies to integrate
their IT systems for production and
sales and marketing, either at the portal
level or at deeper levels of data inter-
change. This will foster better collabo-
ration within the mill, leading to
real-time information access and more
successful replenishment forecasting
with customers and suppliers.
What SAP Offers
SAP solutions support integration at
all levels of the IT infrastructure, from
high-level user portals to deeper data
and process integration. SAPs vision
for the service-enabled infrastructure,
called Enterprise Services Architecture,
supports a service approach to instanta-
neous process integration.
The goals of the project are to consolidate resources,
advance product technology, expand market share
through information technology, and accelerate ourrealization as a modern, digitized enterprise structure.
Yan Shengke, Chairman, Shigang
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With SAP software we
have total integration.
We now have greater
insight into available
materials and capacity,enabling us to effec-
tively plan and coordi-
nate activities across
our three facilities.
Wilfried Hausmann, CIO, Ispat
Germany (Division of Mittal Steel)
INTEGRATE INFORMATION SYSTEMS
BETTER PRODUCT DOCUMENTATION
Maximize Delivery Reliability
Mill products customers expect high
delivery-service levels, with goods
delivered on time and on spec. At the
same time, customers are becomingmore demanding, with many wanting
to see complete product life-cycle
documentation from their suppliers.
What Analysts Recommend
Industry-leading suppliers are doing
more than simply upgrading their IT
systems. Theyre integrating quality
management and product-data
management processes with their
business systems to produce auditabledocumentation for their primary
and semifinished materials.
What SAP Offers
SAP solutions take advantage of SAPs
deep expertise and experience in the
primary metal and steel industry. They
support the full range of capabilitiesnecessary to ensure that products
are on spec, regardless of how complex
their manufacturing and testing
procedures may be.
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ARE YOU READY?
STRATEGIES AT A GLANCE
Strategies for
Controlling Costs
Bring visibility to the supply and de-mand chain by integrating enterprise
resource planning with shop-floor
and manufacturing systems
Develop a business integration strate-gy that works at all levels, beginning
with integrating people and informa-
tion and including application
brokering
Stabilize plant workload by linking tocustomers planning systems
Strategies for Streamlining
Management Processes
Optimize reporting visibility throughfast and accurate analysis
Build meaningful KPIs by focusing onkey business processes
Implement condition-based assetmonitoring by measuring equipment
conditions in real time and predicting
the effects of conditional changes
Strategies for Building
Revenues
Innovate with customer servicethrough functions such as real-time
order confirmation and real-time
stock visibility
Link sales to production by integrat-ing production systems with sales
and marketing systems
Maximize delivery reliability by inte-grating quality management and
product-data management processes
with core business information
systems
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A LIGHT AT THE END OF THE TUNNEL
INDUSTRY-STANDARD PRACTICESVERSUS INDUSTRY-LEADING PRACTICES
Trends show that many organizations are moving away from traditional practices
and adopting forward-thinking leading practices to support profitable growth
in key areas.
INDUSTRY-STANDARD PRACTICE INDUSTRY-LEADING PRACTICE
VISIBILITY IN THE SUPPLYAND DEMAND CHAIN
Reduced ability to respond quickly to marketdynamics due to lack of visibility into the
supply chain
Integrate ERP systems with shop-floor andmanufacturing planning systems and with
systems of customers and suppliers
STABILIZED PLANTWORKLOAD
Inadequate forecasting leading tofrequent stock oversupply
Create IT links to customers planningsystems to improve forecasting stock needs
MEANINGFUL KPIs Incomplete KPIs that fail to considerrelated or underlying business processes
Track KPIs in the context of relatedbusiness processes
CONDITION-BASEDASSET MONITORING
Reactive response to service needs as requestedwithout an understanding of customer patterns
Measure equipment conditions in real timeand predict probable results of conditionalchanges
THE ROAD TO PROGRESS
The business processes and information
systems throughout your company
were developed over decades, and many
of them are undoubtedly considered
entrenched. Reengineering them to
take advantage of industry-leading
practices wont happen overnight and
requires a strong commitment at thehighest levels. This is especially true
when it comes to integrating processes
across departments and divisions.
The good news is that organizations
that take a proactive approach can
expect the following rewards:
Enterprise-wide visibility to manageinnovation, risk, and costs
Effective plant and asset management
Greatly improved customer relations
Better differentiation in a commoditymarket
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THE FUTURE LO OKS DIFFEREN T . . .
EMERGING TECHNOLOGY AND TRENDS
Collaborative Technologies
Collaboration is critical to the mill
products supply chain. New collabora-
tive technologies based on Web services
and composite applications will make it
easier for vendors and customers to
perform mutual forecasting. This
promises to optimize the usage of plant
machinery, helping plants run at full
capacity and within balanced schedules.
Mobile Technologies
Handheld devices and distributed
databases make it possible for sales and
service professionals to collect and
exchange data from the field. This helps
integrate customer needs with produc-
tion scheduling and maximizes
customer responsiveness.
Adaptive Manufacturing
Companies and their production
personnel can run manufacturing at
the speed of business and drive superior
performance through improved
business visibility and responsiveness.
EMERGING INDUSTRY TRENDS
Recycling Raw Materials
To control costs, mill product manu-
facturers are continuing to find new
methods of recycling raw materials.
Expanding Global
Partnerships
Mill products supply chains now
extend around the world, so thechallenges of communications, collab-
oration, forecasting, and management
are growing greater by the day.
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WHEN YOU CHOOSE THE RIGHT PARTNER
The Best-Run Mill Products
Companies Run SAP
Six out of 10 of the worlds largest
steel-producing companies are SAP
customers.
Bhler-Uddeholm AG, Austria
Comalco Aluminium Limited,Australia
Umicore SA, Belgium Belgo Bekaert Arames S.A., Brazil Cia. Siderrgica Belgo Mineira, Brazil Gerdau Aominas S.A., Brazil Alcan Aluminium Valais SA,
Switzerland
Metalor Technologies SA, Switzerland Wuxi Turbine Blade Works, China
AL INVEST Bridlicna a.s.,
Czech Republic
GESIS, Germany Hydro Aluminium, Germany Rasselstein GmbH, Germany Robert Zapp Service-GmbH, Germany ThyssenKrupp Nirosta GmbH,
Germany
Asturiana de Zinc S.A., Spain Societe Alsacienne dAluminium,
France
Tata Iron & Steel Company Limited,India
Corporativo Grupo IMSA, Mexico Corus Staal B.V., Netherlands Corus Tubes B.V., Netherlands Cambridge Lee Industries Inc.,
United States
Heat and Control Inc., United States Mar Mac Wire Inc., United States Northwest Aluminum Company,
United States
Northwest Pipe Company,United States
Titanium Metals Corporation,United States
For additional information on how
SAP solutions can help your company
operate more efficiently and profitably,
please visit:
www.sap.com/millproducts
A COMPLETE SET OFMILL PRODUCTS INDUSTRY SOLUTIONS
SAP continually interviews industry
thought leaders to identify the biggest
challenges and trends facing primary
metal and steel companies. This knowl-
edge, combined with our customer ex-
perience worldwide, has led to a set of
solutions for the mill products industry
that can support organizations of anysize, in virtually any market segment.
For example, the robust SAP NetWeaver
platform easily integrates SAP and
non-SAP applications for a lower
total cost of ownership. The mySAP
Business Suite family of business
solutions built on the SAP NetWeaver
platform offers powerful, adaptive
business solutions with best-of-breed
functionality, industry-specific capabili-
ties, and support for collaboration over
the Web. And the SAP xApps portfolio
of packaged composite applications de-
livers business-ready scenarios that en-
able continuous innovation.
SAP also offers affordable, scalable
solutions developed expressly for small
and midsize mill products companies.
And we back all our solutions with
ongoing support and services to help
you achieve your business objectives
and maximize your return on
investment.
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50 074 364 (05/05)
2005 by SAP AG. All rights reserved. SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registeredtrademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document servesinformational purposes only. National product specifications may vary. Printed on environmentally friendly paper.
These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies (SAP Group) for informational purposes only, without representation or warranty ofany kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statementsaccompanying such products and ser vices if any Nothing herein should be construed as constituting an additional warranty
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