Business Etiquette & Netiquette

Business Etiquette & Netiquette

Objective 5.01 – Understand appropriate business etiquette

“Your manners are always under examination, and by committees little suspected, awarding or denying you very high prizes when you least think of it.” -Ralph Waldo Emerson

Etiquette & Business Etiquette

Etiquette: • The set of rules and practices that are

established for ______________ in a ___________ _________or in professional life

Business Etiquette• __________________

__________________

Examples of Business Etiquette

Introductions• Use _______ and

________ names• Introduce most

important people _________ (clients)

• What happens if someone forgets a name?________________________

• THE handshake

Confidentiality• Do _______ have

private conversations at work

• Keep important company information ______________

• Do ________ email confidential information

Examples of Business Etiquette

Daily• Be _____ _________

everyday• Be dependable,

honest, trustworthy• Be

__________________ and enthusiastic

Body Language• Dress appropriately• ________% of your

message is conveyed through your personal appearance!

Examples of Business EtiquettePersonal Space• Average of ______ feet

Meetings• Cell Phone• Turn _________! • Or at least on ______________

• Speakerphone• Let everyone _________ that they are on

speakerphone• Listen without interrupting

Check for Understanding

Do you have the savvy civility to pass “Miss Business Manner’s” Quiz?

Internet Etiquette

• Good _______________ behavior• Conducting yourself

professionally _____________

Netiquette – Email Tips

1. Use good manners• Business-like writing style

o _______________, ________________, __________________• Reflection of you and your company

2. Use proper writing conventions• ______________ & ________________• _______ Texting Lingo!

3. DO ________ USE ALL CAPS!

Netiquette – Email Tips

4. __________ __________• Clear & Meaningful

5. _________ send prank email or jokes • It’s EASY to make a huge mistake!

6. Your email Alias:• Set up a professional account with your ________

[email protected] vs. [email protected]

Check for understanding

1. Which is an example of proper netiquette in an email message?

a. UR invited to attendb. You are cordially invited to attendc. you’re invited.d. YOUR PRESENCE IS REQUESTED

2. What should you be sure to do with every email?

a. Spell check, use full sentence structure and use proper grammar.

b. Have a nice greeting: Hi, Hello, etc.c. Have a proper sign off: Sincerely, etc.d. All of the above.

3. Typing in all capitals in electronic communications means:a. This message is very importantb. You are shoutingc. It's okay to forward this message to

othersd. Nothing special--typing in all caps is

normal

4. Appropriate content for email messages includesa. Anything you wouldn't mind having

subpoenaed as part of a court proceeding

b. Anything you wouldn't mind seeing on the evening news

c. Anything you wouldn't mind your grandmother seeing

d. All of the above

Now it’s your turn…1. First & Last Name2. Professional email

address3. Scenario:

Your teacher is setting up a Twitter account for your class to discuss current events in the news. Instructions:Using proper netiquette, compose an email to “Mr. Teacher” outlining three netiquette rules for you and your classmates.

1.2.

3.

International Business Etiquette United States

Gifts = ____________Women Business Attire –

Skirts are _________________

India Dinner – do ________ thank

host Customary to have

________ before a business meeting

JapanGifts = Sign of _____________Women Business Attire –

Skirts are __________________; pants only

MexicoMeetings – personal

contact & relationships are important

Punctuality – ________ strict