Business Etiquette

Job Search Etiquette

Don’t get fired before you get hired

Presented by:

UCR Career Center • 951-827-3631 • www.careers.ucr.edu

What do employers want?

What do employers want?

Communication Honesty/IntegrityTeamwork SkillsStrong Work EthicAnalytical Skills

Flexibility/AdaptabilityInterpersonal SkillsMotivation/InitiativeComputer SkillsDetail-orientedSource: NACE Research Job Outlook 2006

First Impressions

Transforming Your Image

From Student…

…to Professional

Easy First Steps

Conservative email addressProfessional outgoing voice messageClean internet profileResume and/or calling cardSara Cortez

B.S. Business Administration

University of California, Riverside

123 Canyon Crest, Apt. A 951.827.1234

Riverside, CA 92507 [email protected]

Summary of Qualifications:

3 + years customer service experience Demonstrated leadership skills and

campus involvement

Bilingual (Spanish and English)

Seeking a full-time sales position

(Front) (Back)

Professional Appearance

Business Attire FormalCasual

AccessoriesGrooming/HygieneBody Art

Appropriate Networking Behavior

Non-Verbal

Eye contactHandshakeOpen postureActive ListeningSmile!Turn off your phone

Verbal/WrittenIntroduce yourselfState your purposeProvide essential informationAsk for advice/ guidanceUse formal English

Email Etiquette

Formal English - no howdy, btw, ‘cuz…Proper case Use a salutation and a closingShow appreciation for the employer’s time and/or assistance

Example Phone Intro Statement

Hi, my name is Sara Cortez. I am a fourth-year business student at UC Riverside currently exploring the field of Pharmaceutical Sales.

Would you be willing to speak with me about your role as a Sales

Representative with Pfizer? I’d only ask for twenty minutes of your time at your convenience.

Family Feud

X X X

NETWORKING DON’Ts

Networking Don’ts

Don’t drink or smoke Don’t discuss politics or personal issuesDon’t ask for a jobDon’t answer your cell phoneDon’t engage in PDA

Interview CommandmentsBE ON TIMEDress appropriatelyLeave your cell phone in the carCheck yourself just prior to the interviewBe courteous to everyone you meetDo not disparage former, current or potential employersExpress interest and enthusiasm

Family Feud

X X XDINING ETIQUETTE: MOTHER’S MANDATES

Dining Etiquette(aka Mother’s Mandates)

Elbows off the tableChew with your mouth closedNo grooming at the tableOffer to others before you help yourselfBe discreetExcuse yourself

Dining Etiquette

PRE-MEAL

Napkin on lap

Avoid three “S”s when ordering

Never order first

No alcohol

Water on the right

APPETIZERS

Work outside-in with utensils

Pass the bread

Spoon away

Taste before seasoning

Rest utensils on plate

ENTREE

Small bites

No finger food

Use napkin

Mouth closed while chewing

Pick around food you don’t like

Follow Up

Thank you, thank you, thank youPersistent interest versus stalkingKeep a communication record

Communication Record(aka Job Search Log)

Managing Offers

Negotiating more time Notifying employers when you have accepted another offerRequest the offer in writing and follow up on any conditions in a timely fashion

Managing Rejection

Think before you act Asking for feedback is O.K. Demanding to know why you were not hired is never O.K.

Final Thoughts

Think of yourself as a professionalGive employers what they wantFollow the golden rule

Treat others as you would like to be treated

Career Center

Additional Career Center workshops to help you with your career success:

Resume Writing Interviewing Skills Negotiating Skills Job Search/Networking Career Exploration Special seminars with guest employer speakers

Upcoming Events

Career Center

Location: Veitch Student Center (next to Health Center)

Hours: Mon. - Fri. 8 a.m. to 5 p.m.Web Site: www.careers.ucr.edu

Individual counseling appointments available by calling: 951-827-3631

Drop-In Hours: Mon. thru Fri.10 a.m. to 12 noon &

1:30 p.m. to 4:30 p.m.