Busines Etiquette

8/14/2019 Busines Etiquette

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Bikash R Debata





You are powerful, and bold. You're full of passion and energy...Sometimes this passion has a dark

side.

You feel most alive when you'retrying to draw someone to yourside.

You never fail to get someone'sattention.Quick minded, you're also quick tolose your temper!



You are happy, driven, and statusconscious.

You want everyone to know howsuccessful you are. Very logical, you seelife as a game of strategy.

A bit of a loner, you prefer to depend onyourself.

You always keep your cool and yourcomposure. You are a born leader and businessperson.





You are nurturing, kind, and lucky.Like mother nature, you want to helpeveryone.

You are good at keeping secrets and tend

to be secretive.

A seeker of harmony, you are a naturalpeacemaker.

You are good natured and people enjoyyour company.

You put people at ease and make themfeel at home with you.



You are dignified, spiritual, and wise.Always unsatisfied, you constantly try tobetter yourself.

You are also a seeker of knowledge and

often buried in books.

You tend to be philosophical, looking forthe big picture in life.

You dream of inner peace for yourself,

your friends, and the world.A good friend, you always give of yourself first.



You are elegant, withdrawn, andbrilliant.

Your mind is a weapon, able to solveany puzzle.

You are also great at poking holes inarguments and common beliefs.

For you, comfort and calm are very

important. You tend to thrive on your own andshrug off most affection.

You prefer to protect your emotionsand stay strong.



You are dependable, popular, andobservant.Deep and thoughtful, you are prone tomoodiness.

In fact, your emotions tend toinfluence everything you do.

You are unique, creative, andexpressive.

You don't mind waving your freak flagevery once and a while.And lucky for you, most people findyour weird ways charming!



You are funky, outdoorsy, and down toearth.While you may not be a total hippie...

You're definitely one of the most free

spirited people around.

You are very impulsive - every day is anew adventure.However, you do put some thoughtbehind all your actions.Still, you do tend to shock and offendpeople from time to time!



You are dreamy, peaceful, and young atheart.Optimistic and caring, you tend to see thebest in people.

You tend to be always smiling - and makingothers smile.

You are shy and intelligent... and a very hardworker.

You're also funny, but many people don't seeyour funny side.

Your subtle dry humor leaves your closefriends in stitches.



PERSONAL GROOMING



It is the process of making yourself lookneat and attractive.

The things which you do to make yourself and your appearance tidy and pleasant.



Whether this is real or imaginary the mostimportant fact is that your appearanceinfluences the opinions of everyonearound you

Your Professionalism, intelligence and thetrust people form in you is mainly due toyour appearance



Your professionalism.

Your level of sophistication. Your intelligence.

Your credibility.



Grooming involves all the aspects of your body:

Overall Cleanliness

Hair.

Nails.

Teeth.Uniform

Make-up



It is your crowning glory.

Keep it at a length and style at which you

can maintain it.Wash your hair at least once a week.



Males:Not fall over the ears, eyebrows or even

touch the back of the collarWill always present a neat appearance.Facial hair should be neatly trimmed

(moustache, sideburns), beards are notrecommended



Females: Tie your hair in a neat hairstyle with hair

pulled back from face.Hair if longer than jaw line should be

tied into a bun.Should be well groomed with a neat

appearance at all times

Hair holding devices should be plain andof natural colors



Clip nails short, along their shape.

A healthy body ensures healthy nails.

Brittle or discolored nails show updeficiencies or disease conditions.



Brush teeth twice a day and rinse wellafter every meal .Remember to rinse your mouth after

every mealFor those who smoke it is important you

rinse your mouth after every smoke anduse a mouth freshener



Makeup should be natural looking.

Nail polish and lip color should not be tootrendy or bright.

Mild fragrance.

stay away from extremely dark, bright redsand fluorescent colors.



Hair color should not be more than oneor two shades darker or lighter than your

natural hair color. Unnatural colors mustbe avoided.









Vata: a thin body type belonging to a person

who can be unpredictable and who becomesvivacious and excitable under pressure.

Pitta: a medium body type represents aperson who can be intense, orderly, decisive andtends to become angry and abrupt underpressure.

Kapha: a heavy set body embodies a

relaxed, calm, steady, easy going person who,when stressed may balk and grow silent.



Wear clothes that fit well (too tight or too looseclothes add pounds).

Wear solid colors.Avoid stiff fabrics.Wear darker tones in smooth fabrics with flat

finishes. Limit stripes to very fine, subdued, and close-

together versions.Wear trousers at the natural waist (never below).Avoid too many accessories.

Be sure your tie touches the waistband and that itis medium in width.Avoid busy patterns.Wear vertical stripes.



Wear contrasting colors in mix-and-match separates. Wear bolder colors asaccents.

Wear layers.

Wear spread-color shirts and slightlywider ties, with Windsor knots.

Wear thin-soled, trim-looking shoes.Wear trousers with deep pleats and full

legs.Limit using the same color from head to

toe.Limit the use of narrow vertical stripes,

very narrow ties, and pointed lapels.





Your uniform talks a lot about yourorganization.

First impressions are made within the first

5 minutes of meeting someoneA neat clean and well ironed uniform is

acceptable and appreciated by one and allat all times.



Men should limit accessories/jewelry to 3piecesAccessories include watch, ring,

handkerchief A simple watch should be worn, avoid

athletic styles.Avoid bracelets, necklaces, and visible

piercing



Jewelry should be keep minimal andconservativeRemove all facial piercing except earrings

The 5 Piece Rule: Wear only 5 accessories- earrings count as 2; watch counts as 3,allowing 2 additional accessories,



Lace up conservative shoes are the mostappropriate.

Choose black, brown or burgundy shoes. Shoecolor should match your trousers or be of a

darker color.Shoes should be in good condition and

polished.Socks should match the color of your suit and

cover your calves. (Should be washed daily)Belts should be in good condition and match

the color of your shoes.



Do not wear shoes with platform soles

Shoes should be of good qualityleather.

Shoe color should be uniform anddarker than your lower wear.

Heels should be 1-2 inches; higherheels should be saved for ramps.



A neat and clean uniform at all times.Hair neatly tied up.No Bad breadthClean and washed socks with polished

shoes.Well manicured hands and toesUsage of a mild deodorant





Must be aware of more rules of behavior

than you expect to encounter in mostsocial situations.

Need to be aware of the sort of behavior

that is expected in the world of work soyou can move with confidence and ease.



What to say

How to dress

How to react in various situations



At the end of the presentation you willbe able to: Explain the importance of Business Etiquette Conduct appropriately in a business situation

Effectively use telephone manners



Never ask people where they got their clothesor what they cost.

Don’t talk about what you paid for clothes orbrag about designer labels.

If someone compliments you, it’s notnecessary to return the compliment.



When makingintroductions the old

adage of introducing thewoman to the man is nolonger valid.

Introduce the moreprominent to the lessprominent.



Include something of interest that wouldstart a conversation if the situationpermits.

When you have been introduced try anduse the persons name three times.

Ask to have the name repeated if it wasnot clear.



Older to younger

Boss to subordinate

Client to boss

Use first and lastnames

No nicknames

Titles if they areused or appropriate



Be honest say you havemental block.

Don’t say, “You don’tremember me do you?”

Offer your name first.

Say, have you met soand so…and hope theywill say their name.



If you don’t rise tothe occasion, youwill sink in the

estimation of others.

Everyone should

stand when beingintroduced.



Involves eye contact

Is firm put painless

Lasts about three

seconds Takes only two or

three pumps

Starts and stopscrisply

Doesn’t continuethrough the entire

introduction



Someone offers his/her handto you

First meeting someoneGreeting guests

Greeting your host/hostess

Renewing an acquaintance

Saying goodbye



If you reach the door first, open it, go throughit and hold it.

Men no longer hold doors for women justbecause they are women.

Allow senior executive to reach door and gothrough it first.

If someone’s arms are laden, hold the door

regardless.



Office PhonesAnswer the phone in 3 rings or lessNever answer with just “Hello.”Ask permission to place someone on hold.Limit hold time to 30-40 seconds. If longer, call

back.When on the phone, give full attention to the

caller – no on-site conversations, etc.



When someone calls you, you should NOT hangup first.

When you place a call that will take some time,ask if the person if he/she has time to talk.

If the phone connection is lost, the initial callershould call back.

Never place someone on the speakerphonewithout asking permission.



Return calls in 24 hours or less.Establish a call-back hour each day

Voice Mail Your voicemail greeting should be short and

informative – identify yourself and encourageperson to leave a message

Check voice mail at least two times per day



When leaving a message, leave name, number,reason for call, and time you can be reached –be brief

Do not use voice mail for bad news, confidential

information, or complicated directionsDo not leave “angry” messagesDo not leave the same message multiple times;

use another contact message



Cellular Phones Turn OFF cell phones during ALL meetings. (If

expecting emergency call, notify meetingparticipants in advance.)

Cell phone calls should be brief.Company cell phones should only be used for

company business.Remove yourself from the presence of others

when making a cell phone call



Do NOT talk on a cell phone:When walking on the

sidewalk/streetDriving a carIn a theatreIn a restaurantIn a classroomIn any other public place



Use attachments for messages over 2-pages

Assume all messages are for public

readingCheck spelling

Avoid abbreviations

Set appropriate priority level

Do not overuse the “cc” function

Do not send personal messages from work

Do not send “angry” messages via email



It’s been fun!

Thank you for yourattention today.

You’ve been great!

Busines Etiquette

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