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Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

May 23, 2020

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Page 1: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,
Page 2: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

Building Drupal products the right way:

customer development and

business model generation in a lean startup

Kristof Van Tomme, Pronovix

Business and Best Practices

Page 3: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Introduction

Page 4: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Attending “Building Drupal products the right way” by @kvantomme #custdev #drupalcon http://bit.ly/mlmNbS

Page 5: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

Kristof Van Tomme

Belgian

Bio-engineer

Pronovix

Drupal architect

Entrepreneur

PM of the Drupal Association

Hungarian connection

Techno-optimist

Biotech

Drupal evangelist

Husband and Father

Strategist

CEO

PM Drupal AssociationDITA

Page 6: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

There are many interesting mental models we can learn from biology http://bit.ly/jTEhH1 @ Charles Munger via @kvantomme #drupalcon

Page 7: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

The problem

Page 8: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Homegrown CMS's are a lot like sandcastles, they are fun to build but hard to maintain via @kvantomme #drupalcon

Page 9: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

Drupal as a disruptive innovation

Diverse landscape of home built CMS's

+

Open Source CMS's

=

Extinction level event

Page 10: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

(

sss

As a Drupal shop you are riding the Open Source Tsunami, decoupling value from development via @kvantomme #drupalcon

Page 11: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

As a Drupal development shop you are still building a CMS, even if it's a very nice one @kvantomme #drupalcon

Page 12: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

What will you do when hourly rates go down to commodity levels with no license fees to compensate? via @kvantomme #drupalcon

Page 13: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Models

Page 14: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

@Dries #Drupalcon CPH: Drupal like a cockroach is hard to kill but not necessarily relevant

Page 15: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Like insects, Drupal is built on a highly adaptable all-terrain platform

Page 16: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

The Drupal bug

sss

To really thrive, a Drupal shop needs to differentiate, evolve and ultimately conquer it's own niche

Page 17: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Even in a nice niche, building and customizing a distribution alone is no sustainable business model

Page 18: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

What are your assumptions about your future business? Find out with the Business Model Canvas http://bit.ly/kOSjXL

Page 19: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers http://amzn.to/iATiKq

Page 20: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

Lean startup

Agile/Lean

=

Shorter feedback loops

=>Maximize learning

Page 21: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Customer development = Get out of the building!

Page 22: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

The Entrepreneur's Guide to Customer Development: A cheat sheet to The Four Steps to the Epiphany http://amzn.to/kmZs4P

Page 23: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Got a product idea? How many minimum viable products (MVP) can you build TODAY?

Page 24: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

Drupal is great at MVP's

● Registration form● Webform● Ultrafast prototype (Views+CCK)● Service links (for virality)● There's a module for that

Page 25: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Drupal Gardens is the ultimate Minimum Viable Product factory www.drupalgardens.com

Page 26: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Pivots allow a startup to move into a more interesting market while staying grounded in previous experience

Page 27: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

The startup Genome project assesses startups by measuring the thresholds and milestones that Internet startups move through

Page 28: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

What type of startup team are you? Technical – Business - mixed?

Page 29: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

The automizer

● self-service customer acquisition● consumer focused● product centric● fast execution● often automize a manual process

Page 30: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

The automizer

Page 31: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

The social transformer

● self service customer acquisition● critical mass● runaway user growth● winner take all markets● complex ux● network effects● typically create new ways for people to interact

Page 32: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

The social transformer

Page 33: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

The integrator● lead generation with inside sales reps● high certainty● product centric● early monetization● SME focused● smaller markets● often take innovations from consumer Internet

and rebuild it for smaller enterprises

Page 34: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

The integrator

Page 35: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

The challenger● enterprise sales● high customer dependency● Complex & rigid markets● repeatable sales process

Page 36: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Challenger

Page 37: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

What is your goal? Get rich; build an awesome product OR change the world?

?

Page 38: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

The future

Page 39: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

Cambrian explosion

sss

The Cambrian explosion, resulted in a large range of body plans and life strategies in a short geological time

Page 40: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

Evolutionary triggers

Open Source+

Cloud computing+

Mobile

=

Big value explosion

Page 41: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

In the new Cambrian IT explosion a lot of new business models could be built on top of Drupal

Page 42: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Conclusion

Page 43: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

5 must-do's after this presentation

● Read about Munger's mental models● Fill out a business model canvas● Read the Startup Genome Project report● Figure out what kind of company you are/want

to be● Start building Minimal Viable Products ... NOW!

Page 44: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

The ethical Drupal Application Store

● Goal: create platform for services● Profit sharing between:

● Distribution owners● Application developer● Hosting company

● Cooperative venture with ethical charter● All installable parts should also be on d.o.

Page 45: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

sss

Don't stay a bottom-feeder, find your own niche and evolve!

Page 46: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

LEVERAGING COMMUNITIES

Twitter@kvantomme

LinkedInbe.linkedin.com/in/kvantomme

[email protected]

Page 47: Building Drupal products the right way: customer ......Building Drupal products the right way: customer development and business model generation in a lean startup Kristof Van Tomme,

THANK YOU!

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