Building Big Data Analytics Center Of Excellence

Building Big Data Analytics Center of Excellence

Dr. Mohan K. BavirisettyChief Innovation Officer

Modern Renaissance Corp.@innovarch #bdadv

<Enticement> Announcement

All attendees get some of the collateral referenced here

All those who participated in discussions get additional collateral - e.g. eBooks

Best Prize goes to the one who posed most original and intriguing question.

Roadmap

In God we trust. All others must bring data. - W.E. Deming

● What is Big Data? ● Business Value of Analytics ● What is different about Big Data Analytics?● Big Picture on Big Data Analytics● Mission Statement ● COE Value Proposition● COE Focus Areas● 5 Keys to Success● Engage in building a Smarter Planet● Questions & Discussions

What Is Big Data?

Big data is high-volume, high-velocity and high-variety information assets that demand cost-effective, innovative forms of information processing for enhanced insight and decision making. Source: Gartner Group.

Image credit: Greenbookblog.org

What Is Big Data?

Big data is high-volume, high-velocity and high-variety information assets that demand cost-effective, innovative forms of information processing for enhanced insight and decision making.

Success from Ground up - A Case Study involving customer serviceProblem Statement: Tracking customer complaints is taking too long and expensive

Challenge Response: Employ Analytics to provide actionable intelligence

Results:

Source: Simplify360 Analytics

What’s so different about Big Data Analytics?

Source: Analytics in Big Data Environment. by Dr. Lisa Sokol and Robert Ames IBM RedGuide for Business Leaders

Business Value Hierarchy of IT

Robert Urwiler and Mark N. Frolick,, 2008

Big Picture on Big Data involves Enterprise Modernization

Adapted from Eight Disciplines of Enterprise Modernization by Dr. Mohan K. Bavirisetty

What is our Purpose?

Gearing up for growth

In the new economy … all Enterprises have to do three things to remaincompetitive: improve, innovate and expand. – Peter F. Drucker

What is a Center of Excellence?“A formally appointed and documented body of knowledge and experience on a particular subject area with the goals of providing expertise, managing governance practices, and supporting projects associated with the subject area.” Source: Forrester Research, Inc.

Image credit: School of Athens, by Raphael

COE Value Proposition

Why is An Analytics COE Essential?1. Maximizes the quality, efficiency and application of analytics across all lines of

business, resulting in greater confidence and consistency in decision-making

2. Leads to a higher success rate for business analytics deployments, delivering

more value at less cost and in less time

3. Drives end user adoption, leading to a smoother path to improved outcomes

4. Provides a formal organizational structure, enabling your organization to strike the

right balance between agility and sound management in deploying analytics

technologies

5. Reduces the gap between Business and IT, improving time-to-market and

responsiveness to change

COE Focus Areas

Boyer, et. Al. (2012) 5 Keys to Business Analytics Program Success

COE Focus Areas

● Business Strategy Alignment● Best Practices & Standards● Advise & Consult● Community Services● Communication and Evangelism● Enterprise Technical Architecture● Support● Education● IT Governance Alignment● Data Governance Alignment

5 Keys to Success of Analytics Program

● Strategy● Value● People● Process● Technology

Boyer, et. Al. (2012) 5 Keys to Business Analytics Program Success

Strategy● Establish the vision to use Analytics for better

business outcomes and beyond● Connect the COE Mission to the priorities of your

business● Find Analytics Champions inside the company to

sponsor COE● Build a roadmap identifying information sweet

spots that reflect priorities and key objectives of business

● Build a COE steering committee involving key stakeholders from IT, Finance and Business

Value● Identify a core team to continually measure and

report on the value of Analytics projects● Create a business case for each Analytics project

and demonstrate increase in business effectiveness iteratively

● Capture benchmarks that can demonstrate value● Maintain a Business Value Portfolio ● Communicate the success across the

organization

“By using Business Analytics to understand sales patterns, match buying to sales, increase sell-through and cut returns, we gain a dramatic return of investment”

- Nihad Atyaman, Elie Tahari

People● Assess Current Analytics Culture and Maturity● Encourage executive involvement● Map your stakeholders to COE steering

committee● Create virtual teams and corresponding role

maps● Fund training and certification programs● Cultivate a Data and Decision Sciences practice● Encourage people to develop cutting-edge skills

Process● Develop and customize an Agile BI process and

Analytics-Oriented BI Architecture● Adopt it to Big Data - include both real-time and

batch data ● Emphasize on Data quality● Establish Data Governance program - use it drive

best practices● Have enablement and adoption programs● Review and Revise processes and programs

regularly

“Evidence-based decision-making (aka Big Data) is not just the latest fad, it's the future of how we are going to guide and grow business.” - Kristen Hammond, CTO, Narrative Sciences

Process - Analytics Oriented BI Architecture

Source: Information Management Jan/Feb 2011

Technology● Assess your stakeholder needs ● Engage the star-players both on IT and Business

to help in Technology selection● Engage the vendors to build POCs for your

business case● Ensure Technologies are compliant with

standards● Avoid vendor lock-in● Architect your solutions to promote self-service● Build for change - growth and user adoption

Questions and Discussion

References

Bavirisetty (2008) Open COE Method. Building Centers of Excellence forCompetitive Advantage.Bavirisetty (2010) 8 Disciplines of Enterprise Modernization.Boyer, et. Al. (2012) 5 Keys to Business Analytics Program SuccessDrucker(1986) Discipline of Innovation, Harvard Business ReviewHammond(2013) The Value of Big Data isn’t the Data. Harvard Business Review blogIBM(2013) Unlock Big Value in Big Data with Analytics IBM Redbooks publicationMIT & SAS (2013) From Value to Vision:Reimagining the Possible with Data AnalyticsINTEL (2013) What is Big Data and Why Should You Care?InterSystems(2011) Big Data Case Studies and Key ConsiderationsPorter (1998) Competitive Advantage: Creating and Sustaining Superior PerformanceTalend(2013) Demystifying Big Data Complexity

about.meDr. Bavirisetty is the CIO at Modern Renaissance, a Thought Leadership company that helps businesses, organizations and individuals to realize unprecedented levels of innovation through strategic design thinking, innovation platforms and disruptive technologies. Before he founded Modern Renaissance, he worked with IBM, Pegasystems, Sybase and with a number of clients helping them modernize their enterprises as well as build smarter systems, platforms and solutions.

Dr. Mohan K. [email protected]/innovate4good@innovarchResearch Assistant:Rachel Fleming [email protected]