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Advancing Business TravelIntelligence

“Travel buyers and suppliers discusshow they get more actionableintelligence from their data”

Catalin Ciobanu, Director, İnnovation & Big DataAnalytics, Carlson Wagonlit Travel

Leighton Simms, EMEA Travel Manager, Cisco

Moderator: Jean-Michel Kadaner, President, KeyCorporate Solutions

The Panel

“Let's start with a few basic facts uncovered by surveys of corporate travel managersconducted over the last three years:

• 72 percent of corporations want improved travel information reporting• 78 percent of corporations rate accuracy of travel reports as an important or very

important factor in choosing a travel management company• 60 percent of corporations are dissatisfied with the accuracy of current

management reporting• 45 percent of corporations cite the need for better reports as their primary reason

for switching TMCs”

Kyle Moser Cornerstone Information systems

Quotes

“Get ready for the future: Use BI now”

1. Business intelligence is the backbone of your travel program, so use what you already have:transaction data through your TMC, expense data provided by your expense management systemand credit card data.2. Remember the importance of data quality and the right questions to ask. Look at the results incontext and if they seem strange, dive deeper into the transaction that caused the problem. Ifyou can’t find a solution within the transaction, chances are your underlying data is not the datayou need to answer your question. Or perhaps your question is too narrow or wide to bringmeaningful results. Go back, check and amend.3. Establish reporting standards across your program when analyzing. This will make the qualitycheck and progress much faster and lead to quicker results. If you’re part of a travel association,talk to them about industry-wide data standards.4. You can draw many insights from the data you already have access to, and moving from past topresent and future intelligence will unearth them. Speak to your TMC or consulting partner abouthow you can make better use of this—it will help you prepare for the arrival of Big Data.

Claudia Unger, Director of Research & Intelligence for BCD Travel

Quotes Again

The four phases of Wisdom

Wisdom = People + Knowledge + Action

Wisdom allowsorganizations toexploit thevalue of theirresourcestowardaccomplishingthe corporatemission.Understanding relations

Understanding patterns

Understanding principles

Do not mix it up with this…1. You believe in Father Xmas2. You do not believe in Father Xmas3. You are Father Xmas4. You look like Father Xmas

The Four stages of Maturity….

Be carefull !

We are talking about Actionable Data

Do you follow ?

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Disruption factors

Yesterday…The Good Old Days…..

Disruptions one more

Today and tomorow…A bright New World….

Disruptions, and another over 20 Years

Disruptions, last one

• Insufficient immediate, direct access tocomplete and accurate travel information• Multiple suppliers and intermediaries• Travel purchased inside and outside of the

established, managed supply chain• Significant amount of spend buried in card

purchases• And a host of things I'm probably missing

Some drawbacks..Some…

We are starting this right now with Leighton andCatalin…and my first question will be….

Solutions and expertise ?

Thank you all for your participation….

Last but not least