Bridging the Digital Gap through Human-Centered Design C Ch ha an nn ne e S Su uy y , , P Pr ro od du uc ct t O Ow wn ne er r
Bridging the Digital Gap through Human-Centered Design
Jan 27, 2015
Designing the technology for social good is not enough. It has to be useful for the end user. We focus on solution designs on the end user's context and level of knowledge. By closely co-developing tools with our users, the tools are more effective and resilient in the oftentimes harsh environments where they are used -- regardless of differences in language, literacy levels, or types of technology available.
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CLICK TO ADD TITLE Bridging the Digital Gap through Human-Centered Design
CChhaannnnee SSuuyy,, PPrroodduucctt OOwwnneerr
our n
iche We design and use open source technology tools to help partners
so partners can better deliver critical services in their communities
overview
projects Our approach facilitates collective action by local partners, and is being successfully applied globally.
TThhee iiLLaabb SSoouutthheeaasstt AAssiiaa is a locally run innovation lab based in Phnom Penh, focused on the sustainable design and development of technologies for social good.
Local Design of Applications and Programs
accelerates innovation
Open network of Government, NGOs, Private Sector, informal associations
DDeessiiggnn ggaappss ffoorr ccoommmmuunniittyy uusseerr Technology designed and built remotely User has low knowledge on basic technology skill Literacy and language barrier Cost and sustainability
HHooww ddoo wwee wwoorrkk ?? Design locally base on user
context and resources Validate the design and get
input from end user Test the prototype design
earlier e.g. using Wizard of Oz technique
Agility
EExxaammppllee:: SSMMSS ssyysstteemm ddeessiiggnn ffoorr rreeppoorrttiinngg ffrroomm ggrraassssrroooottss
Check existing device infrastructure
Validate the SMS syntax with end user
Test the design with end user using Wizard of Oz technique
EExxaammppllee:: SSMMSS ssyysstteemm ddeessiiggnn ffoorr rreeppoorrttiinngg ffrroomm ggrraassssrroooottss
Observe user interaction and understanding
Get their feedback
IImmpprroovvee tthhee ddeessiiggnn bbaasseedd oonn uusseerr aaddooppttiioonn Example: SMS reporting from health center Problemmiddle age health center staff to type SMS alphabet character to send report
IImmpprroovvee tthhee ddeessiiggnn bbaasseedd oonn uusseerr aaddooppttiioonn Solution: Reporting Wheel, user select disease and case number then just SMS the code
EExxaammppllee:: DDeessiiggnn aa ppaarrttiicciippaattoorryy ssyysstteemm
CChhaalllleennggeess:: Literacy and language barrier
without coding
EExxaammppllee:: DDeessiiggnn aa ppaarrttiicciippaattoorryy ssyysstteemm
Voice based platform using normal phone call
SSoolluuttiioonn::
EExxaammppllee:: DDeessiiggnn aa ppaarrttiicciippaattoorryy ssyysstteemm
Easy to use web interface for project manager to design their own IVR program without coding.
UUsseerr VVooiiccee
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