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BPO INDUSTRY BPO INDUSTRY BUSINESS PROPOSAL BUSINESS PROPOSAL ISLEWORTH GROUP OF COS ISLEWORTH GROUP OF COS AN ISO 9001/19011/27001 AN ISO 9001/19011/27001 CERTIFIED AND DUNS CERTIFIED AND DUNS CERTIFIED CERTIFIED
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BPO INDUSTRY

Jan 02, 2016

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BPO INDUSTRY. BUSINESS PROPOSAL ISLEWORTH GROUP OF COS AN ISO 9001/19011/27001 CERTIFIED AND DUNS CERTIFIED. About BPO INDUSTRY. ESTABLISHED AROUND 2000 WHEN GLOBAL OUTSOURCING STARTED GLOBAL OUTSOURCING IN INDIA IS IN AREAS NAMELY: FINANCE AND ACCOUNTING INSURANCE MEDICAL BILLING - PowerPoint PPT Presentation
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Page 1: BPO INDUSTRY

BPO INDUSTRYBPO INDUSTRY

BUSINESS PROPOSALBUSINESS PROPOSAL

ISLEWORTH GROUP OF COSISLEWORTH GROUP OF COS

AN ISO 9001/19011/27001 AN ISO 9001/19011/27001 CERTIFIED AND DUNS CERTIFIED AND DUNS

CERTIFIEDCERTIFIED

Page 2: BPO INDUSTRY

About BPO INDUSTRYAbout BPO INDUSTRY

ESTABLISHED AROUND 2000 WHEN GLOBAL OUTSOURCING ESTABLISHED AROUND 2000 WHEN GLOBAL OUTSOURCING STARTEDSTARTED

GLOBAL OUTSOURCING IN INDIA IS IN AREAS NAMELY: GLOBAL OUTSOURCING IN INDIA IS IN AREAS NAMELY: FINANCE AND ACCOUNTING FINANCE AND ACCOUNTING INSURANCEINSURANCE MEDICAL BILLING MEDICAL BILLING TELE-MARKETINGTELE-MARKETING TELECOMTELECOM TECHNICAL HELP DESKTECHNICAL HELP DESK TRAVELTRAVEL LEGAL AND HR LEGAL AND HR

COUNTRIES LIKE US, UK, CANADA AUSTRALIA & OTHER COUNTRIES LIKE US, UK, CANADA AUSTRALIA & OTHER EUROPEAN COUNTRIES ARE ACTIVE IN INDIAEUROPEAN COUNTRIES ARE ACTIVE IN INDIA

Page 3: BPO INDUSTRY

WHY INDIA ?WHY INDIA ?

FOR GLOBAL OUTSOURCING INDIA IS FOUND FOR GLOBAL OUTSOURCING INDIA IS FOUND FAVOURABLE DESTINATION DUE TO:FAVOURABLE DESTINATION DUE TO:

FAVOURABLE TIME ZONE FOR FAVOURABLE TIME ZONE FOR US/UK/AUSTRALIAUS/UK/AUSTRALIA

SKILLED & LOW COST MANPOWERSKILLED & LOW COST MANPOWER BANDWIDTH NO MORE A CONSTRAINTBANDWIDTH NO MORE A CONSTRAINT LARGE ENGLISH SPEAKING POPULATIONLARGE ENGLISH SPEAKING POPULATION FRIENDLY & FLEXIBLE ENVIRONMENTFRIENDLY & FLEXIBLE ENVIRONMENT

Page 4: BPO INDUSTRY

WHAT IS THE FUTURE ?WHAT IS THE FUTURE ?

2002-03 BPO was Rs.11,700 crores2002-03 BPO was Rs.11,700 crores 2003-04 It rose to Rs. 17,000 crores2003-04 It rose to Rs. 17,000 crores 2004-05 It stood at 6.2 BILLION DOLLARS (Rs. 32,000 2004-05 It stood at 6.2 BILLION DOLLARS (Rs. 32,000

CRORES). CRORES). 2005-2006 : CLOSED AT 52 BILL $2005-2006 : CLOSED AT 52 BILL $ IN YEAR 2012-13 IT IS EXPECTED TO CROSS 11O IN YEAR 2012-13 IT IS EXPECTED TO CROSS 11O

BILLION USD . BILLION USD . THIS IS ONLY 4% OF GLOBAL BPO SHARETHIS IS ONLY 4% OF GLOBAL BPO SHARE

Page 5: BPO INDUSTRY

ISLEWORTH GROUP ISLEWORTH GROUP BACKGROUNDBACKGROUND

ISLEWORTH TRADELINKS (HK) LTD is a public limited company listed in ISLEWORTH TRADELINKS (HK) LTD is a public limited company listed in

Hongkong stock exchange with ISO9001 CERTIFICATION which have a Hongkong stock exchange with ISO9001 CERTIFICATION which have a Six Sigma Six Sigma

CertificationCertification. It has created a legacy of 50 years having diversified interests in . It has created a legacy of 50 years having diversified interests in

environment protection; biotechnology, bioinformatics, ITES and IT software environment protection; biotechnology, bioinformatics, ITES and IT software

development. The group has over 25000 people employed and global development. The group has over 25000 people employed and global

presence .Presently the group is 1.3 BILLION $ dollar. presence .Presently the group is 1.3 BILLION $ dollar.

ISLEWORTH TRADELINKS (HK) LTD ISLEWORTH TRADELINKS (HK) LTD IT DIVISION IT DIVISION was started in 2000 as part of was started in 2000 as part of

diversification plans of the group to migrate into IT and ITES to fulfill the global need diversification plans of the group to migrate into IT and ITES to fulfill the global need

of IT projects. At the helm of affairs it has strong technical team from IIT / IIM of IT projects. At the helm of affairs it has strong technical team from IIT / IIM

background to develop and manage software's and create strong ITES support for large background to develop and manage software's and create strong ITES support for large

corporations worldwide. corporations worldwide.

ISLEWORTH TRADELINKS (HK) LTD develops software's based on Java, Oracle, ISLEWORTH TRADELINKS (HK) LTD develops software's based on Java, Oracle,

J2ME, C++ and Embedded platform to fulfill any technical domain.J2ME, C++ and Embedded platform to fulfill any technical domain.

..

Page 6: BPO INDUSTRY

OUR EXPERTISE IN BPOOUR EXPERTISE IN BPO

ISLEWORTH TRADELINKS (HK) LTD offers ISLEWORTH TRADELINKS (HK) LTD offers complete Turnkey Solutions Likecomplete Turnkey Solutions Like

Setting up CALL CENTERS 10-100 SEATSSetting up CALL CENTERS 10-100 SEATS BPO NON VOICE UPTO 500 SEATS BPO NON VOICE UPTO 500 SEATS Provide Businesses in Advance from Provide Businesses in Advance from

US/UK/CANADA/AUSTRALIA/EUROPEUS/UK/CANADA/AUSTRALIA/EUROPE Assistance in MANPOWER SUPPORTAssistance in MANPOWER SUPPORT Give Continuous Training to ensure high level Give Continuous Training to ensure high level

efficiency & achievement of Targets set by Clientsefficiency & achievement of Targets set by Clients Offer OPERATION/MIS SUPPORTOffer OPERATION/MIS SUPPORT CERTIFYING CENTERS IN SIX SIGMA & ISO CERTIFYING CENTERS IN SIX SIGMA & ISO

9001:2000 & 190119001:2000 & 19011

Page 7: BPO INDUSTRY

ISLEWORTH TRADELINKS ISLEWORTH TRADELINKS GROUP ACTIVITIESGROUP ACTIVITIES

GLOBAL MANAGEMENT CONSULTANCYGLOBAL MANAGEMENT CONSULTANCY COMPLETE ITES/BPO PROJECTS ON BOOMCOMPLETE ITES/BPO PROJECTS ON BOOM COMPLETE HARDWARE FOR TELECOMCOMPLETE HARDWARE FOR TELECOM BIOTECHNOLOGY & BIO INFORMATICSBIOTECHNOLOGY & BIO INFORMATICS SIX SIGMA IMPLEMETATION & CERTIFNSIX SIGMA IMPLEMETATION & CERTIFN TECH SUPPORT FOR FOREIGN CLIENTSTECH SUPPORT FOR FOREIGN CLIENTS HEALTH CARE SERVICESHEALTH CARE SERVICES ENVIRONMENT PROTECTION & CONTROLENVIRONMENT PROTECTION & CONTROL COMMODITY TRADING IN FOOD GRAINS, COMMODITY TRADING IN FOOD GRAINS,

PRECIOUS METALS/ GEMS, SCRAP, COAL & IRON PRECIOUS METALS/ GEMS, SCRAP, COAL & IRON ORE ORE

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OUR GLOBAL PRESENCEOUR GLOBAL PRESENCE

Page 9: BPO INDUSTRY

BPO PROJECT DETAILSBPO PROJECT DETAILS

PROJECT 1: US TELECOM DATAFORM PROJECT 1: US TELECOM DATAFORM FILLINGFILLING

RATE INR 12.50/- PER FORMRATE INR 12.50/- PER FORM MONTHLY BILLING : 12.5 LAKHS(100000 MONTHLY BILLING : 12.5 LAKHS(100000

FORMS)FORMS) TOTAL VALUE : 142 LAKHS APPROXTOTAL VALUE : 142 LAKHS APPROX NOS SEATS : 10 MIN + 2NOS SEATS : 10 MIN + 2 PAYMENT : BI- MONTHLY PAYMENT : BI- MONTHLY TENURE : 2 YEARS EXTENDABLE TO 3 YRSTENURE : 2 YEARS EXTENDABLE TO 3 YRS

Page 10: BPO INDUSTRY

BPO PROJECTSBPO PROJECTS

PROJECT 2:POST OFFICE RECORD PROJECT 2:POST OFFICE RECORD DIGITISATION FROM INFOSYSDIGITISATION FROM INFOSYS

NOS SEATS : NONE TO BE DONE @ POST NOS SEATS : NONE TO BE DONE @ POST OFFICE ITSELF, PER FORM RS 3/-OFFICE ITSELF, PER FORM RS 3/-

MONTHLY BILLING : 1.5 LAKHS MIN (50,000 MONTHLY BILLING : 1.5 LAKHS MIN (50,000 FORMS / MONTHFORMS / MONTH

PAYMENT : 30 DAYS CYCLEPAYMENT : 30 DAYS CYCLE TENURE : 2 YEARSTENURE : 2 YEARS

Page 11: BPO INDUSTRY

BPO PROJECTSBPO PROJECTS

PROJECT 3:SEO BLASTING FOR US PROJECT 3:SEO BLASTING FOR US FIRMFIRM

NOS OF SEATS : 10 STARTING NOS OF SEATS : 10 STARTING NOS OF POSTINGS 800/ DAY/ PERSON NOS OF POSTINGS 800/ DAY/ PERSON FIXED PAYOUT OF 42,000/- PER FIXED PAYOUT OF 42,000/- PER

SEAT/MONTHSEAT/MONTH DURATION 2 YEARSDURATION 2 YEARS BI MONTHLY PAYMENTBI MONTHLY PAYMENT

Page 12: BPO INDUSTRY

BPO PROJECTSBPO PROJECTS

PROJECT 4 : MICROSOFT SECURITY CODE PROJECT 4 : MICROSOFT SECURITY CODE GENERATIONGENERATION

NOS OF SEATS : 10 NOS OF SEATS : 10 TENURE : 2 yrs MINTENURE : 2 yrs MIN RATE 0.035 USD PER CODERATE 0.035 USD PER CODE DAILY BILLING : Rs 21000/- min for 10 seatsDAILY BILLING : Rs 21000/- min for 10 seats PAYMENT : DAILY BASIS IN USD DIRECT PAYMENT : DAILY BASIS IN USD DIRECT

FROM USAFROM USA

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BPP PROJECTSBPP PROJECTS

PROJECT 5 : ATM SETUP ALL OVER INDIAPROJECT 5 : ATM SETUP ALL OVER INDIA SCOPE SETTING UP ATM FOR MNC & SCOPE SETTING UP ATM FOR MNC &

NATIONALIED BANKS ALL OVER INDIANATIONALIED BANKS ALL OVER INDIA CARPENTARY WORK & TILING/PAINTINGCARPENTARY WORK & TILING/PAINTING PER ATM AVERAGE RATE OF 1.5 LAKHSPER ATM AVERAGE RATE OF 1.5 LAKHS MIN 3000 ATM GUARENTEED PER STATEMIN 3000 ATM GUARENTEED PER STATE MIN TURNOVER PER STATE : 30 CRORESMIN TURNOVER PER STATE : 30 CRORES INVESTMENT PER STATE : 35 LAKHSINVESTMENT PER STATE : 35 LAKHS

Page 14: BPO INDUSTRY

BPO PROJECTSBPO PROJECTS

PROJECT 6 : E INSURANCE PROJECTPROJECT 6 : E INSURANCE PROJECT IRDA HAS MADE MANDATORY FOR ALL IRDA HAS MADE MANDATORY FOR ALL

PERSONS IN INDIA TO CONVERT ALL PERSONS IN INDIA TO CONVERT ALL PRESENT INSURANCE POLICIES INTO E – PRESENT INSURANCE POLICIES INTO E – INSURANCE .INSURANCE .

PER FORM Rs 5 for survey and Rs 3 for data entry.PER FORM Rs 5 for survey and Rs 3 for data entry. PAN INDIA WORK GIVEN CITY WISE.PAN INDIA WORK GIVEN CITY WISE. POTENTIAL MIN 60 LAKHS POLICIES IN POTENTIAL MIN 60 LAKHS POLICIES IN

EVERY TIER -1 CITY.EVERY TIER -1 CITY.

Page 15: BPO INDUSTRY

BPO PROJECTSBPO PROJECTS

PROJECT 7 : QUIKR SURVEY & DATA PROJECT 7 : QUIKR SURVEY & DATA ENTRY PROJECT.ENTRY PROJECT.

NOS SEATS : 5 MINNOS SEATS : 5 MIN SURVEY PEOPLE : 10 SURVEY PEOPLE : 10 PER SURVEY : 18/- PER SURVEY : 18/- DATA ENTRY : Rs 8/-DATA ENTRY : Rs 8/- All over Bangalore .All over Bangalore .

Page 16: BPO INDUSTRY

OTHER BPO WORKOTHER BPO WORK

WE ALSO HAVE :WE ALSO HAVE : INBOUND PROJECTS IN CALL CENTER FROM INBOUND PROJECTS IN CALL CENTER FROM

USA / UK/ AUSTRALIAUSA / UK/ AUSTRALIA OUT BOUND CALL CENTER PROJECTSOUT BOUND CALL CENTER PROJECTS INBOUND AND CUSTOMER SUPPORT IN INBOUND AND CUSTOMER SUPPORT IN

INDIA FORM REPUTED COS LIKE JABONG/ INDIA FORM REPUTED COS LIKE JABONG/ HOME 18 / FLIPKART ETCHOME 18 / FLIPKART ETC

WE SET UP COMPLETE TURNKEY CALL WE SET UP COMPLETE TURNKEY CALL CENTER & NON VOICE BPO WITH CENTER & NON VOICE BPO WITH TECHNOLOGYTECHNOLOGY

Page 17: BPO INDUSTRY

HOW TO PROCEEDHOW TO PROCEED SELECT THE BEST PROCESS FROM ABOVE LIST DEPENDING ON YOUR SELECT THE BEST PROCESS FROM ABOVE LIST DEPENDING ON YOUR

CAPABILITIES.CAPABILITIES. SUBMIT YOUR DETAILED PROFILE IF NOT SUBMITTED.SUBMIT YOUR DETAILED PROFILE IF NOT SUBMITTED. ON SUBMISSION AND SELECTION OF THE PROCESS WE WILL SEND YOU ON SUBMISSION AND SELECTION OF THE PROCESS WE WILL SEND YOU

DETAILS OF THE INDIVIDUAL PROCESS WITH TECH , REVENUE AND DETAILS OF THE INDIVIDUAL PROCESS WITH TECH , REVENUE AND COMMERCIAL DETAILS.COMMERCIAL DETAILS.

COME DOWN TO BANGALORE FOR TECH/COMMERCIAL DISCUSSIONS.COME DOWN TO BANGALORE FOR TECH/COMMERCIAL DISCUSSIONS. ON FINALISATION WE GET YOUR PROFILE SHORT LISTED.ON FINALISATION WE GET YOUR PROFILE SHORT LISTED. ON SHORT LISTING OTHER DOCS HAVE TO BE SUBMITTED TO CLEINT FOR ON SHORT LISTING OTHER DOCS HAVE TO BE SUBMITTED TO CLEINT FOR

SIGN UP OF SLA.SIGN UP OF SLA. ON SIGNING OF SLA YOU GO THROUGH TECH TRAINING AND ON QUALITY FOR ON SIGNING OF SLA YOU GO THROUGH TECH TRAINING AND ON QUALITY FOR

SIX SIGMA WHICH IS COMPULSARY FOR ALL THE ABOVE PROCESS. IT IS SIX SIGMA WHICH IS COMPULSARY FOR ALL THE ABOVE PROCESS. IT IS ASSUMED THAT YOUR MANPOWER IS READY AND EXPERIANCED IN THIS ASSUMED THAT YOUR MANPOWER IS READY AND EXPERIANCED IN THIS KIND OF WORK.KIND OF WORK.

SAMPLING AND TRIAL DATA IS GIVEN TO THE CENTER.SAMPLING AND TRIAL DATA IS GIVEN TO THE CENTER. START OF COMMERCIAL WORK. START OF COMMERCIAL WORK. WE HAND HOLD YOU FOR 2 MONTHS AND SORT OUT ANY ISSUES WITH THE WE HAND HOLD YOU FOR 2 MONTHS AND SORT OUT ANY ISSUES WITH THE

CLIENT/ PROCESS IF ANY.CLIENT/ PROCESS IF ANY.

Page 18: BPO INDUSTRY

BENEFITS OF BPO INDUSTRYBENEFITS OF BPO INDUSTRY

SUNRISE INDUSTRY WITH 15-20 YEARS SUNRISE INDUSTRY WITH 15-20 YEARS LIFELIFE

PRESTIGIOUS/SCOPE OF EXPANSIONPRESTIGIOUS/SCOPE OF EXPANSION NO CORPORATE TAX ON USD BILLINGNO CORPORATE TAX ON USD BILLING GOVT SUPPORT & INCENTIVES GIVEN.GOVT SUPPORT & INCENTIVES GIVEN. MAN POWER EASILY AVAILIABLE.MAN POWER EASILY AVAILIABLE. RURAL BPO INCENTIVES BY MOST RURAL BPO INCENTIVES BY MOST

STATE GOVT STATE GOVT

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OUR INDIA CORPORATE OUR INDIA CORPORATE OFFICE IN BANGALOREOFFICE IN BANGALORE

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OUR INFRASTRUCTUREOUR INFRASTRUCTURE

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ONE OF OUR CENTERSONE OF OUR CENTERS

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CONTACT DETAILS CONTACT DETAILS

ISLE WORTH TRADELINKS ( HK) LIMITED, , ISLE WORTH TRADELINKS ( HK) LIMITED, , JEEVAN BHEEMA NAGAR MAIN ROAD, JEEVAN BHEEMA NAGAR MAIN ROAD, BANGALORE 560075BANGALORE 560075

PHONE : 099800-78517PHONE : 099800-78517 FACEBOOK : FACEBOOK :

https://www.facebook.com/profile.php?id=100006356147833

LINKED IN : LINKED IN : http://hk.linkedin.com/pub/isleworth-tradelinks-hk-ltd/9b/35/b87/

Page 23: BPO INDUSTRY

ISLEWORTH TRADE LINKS ISLEWORTH TRADE LINKS ( HK) LTD. BLOCK A, 15 F HILLER COMM BLDG, 65-67 ( HK) LTD. BLOCK A, 15 F HILLER COMM BLDG, 65-67

BOHNHAM STRAND, SHEUNG WAN , BOHNHAM STRAND, SHEUNG WAN , HONGKONGHONGKONG