Book6(2)

WorkOrder EntryDate DispatchDate ArrivalDate

W105031996 5/3/2011 17:54 5/24/2011 12:00 5/24/2011 15:15

W203271864 3/27/2012 17:54 3/27/2012 20:00 3/27/2012 21:45

W203161889 3/16/2012 18:49 3/16/2012 19:30 3/16/2012 20:45

W202051369 2/5/2012 5:31 3/22/2012 15:45 3/22/2012 15:45

W203241121 3/24/2012 17:08 3/25/2012 8:30 3/25/2012 10:00

W203190230 3/19/2012 10:13 3/19/2012 10:45 3/19/2012 10:50

W203080482 3/8/2012 18:09 3/16/2012 8:30 3/16/2012 9:30

W203110853 3/11/2012 18:38 3/19/2012 11:45 3/19/2012 12:45

W203110163 3/11/2012 3:57 3/11/2012 11:50 3/11/2012 11:50

W202220063 2/22/2012 2:41 null null

W204032146 4/3/2012 11:13 4/3/2012 15:30 4/3/2012 16:30

W203080280 3/8/2012 14:00 3/17/2012 15:44 3/17/2012 17:10

W203220726 3/22/2012 13:26 3/27/2012 9:00 3/27/2012 10:45

W203180348 3/18/2012 11:57 3/19/2012 8:30 3/19/2012 9:45

W203200586 3/20/2012 8:00 3/24/2012 12:31 3/24/2012 12:31

W203230789 3/23/2012 16:28 3/24/2012 8:30 3/24/2012 9:00

W203302853 3/30/2012 11:41 null null

W203302562 3/30/2012 15:21 null null

W203040683 3/4/2012 4:17 3/19/2012 10:15 3/19/2012 10:15

W203050701 3/5/2012 4:51 3/26/2012 17:20 3/26/2012 17:20

W204040986 4/4/2012 11:30 null null

W202031134 2/3/2012 5:35 null null

W202080542 2/8/2012 3:54 3/30/2012 14:00 3/30/2012 15:00

W203191106 3/19/2012 15:28 3/20/2012 10:37 3/20/2012 10:50

W203191402 3/19/2012 17:37 3/20/2012 12:10 3/20/2012 12:45

W203240297 3/24/2012 11:39 3/24/2012 13:16 3/24/2012 13:16

W202230201 2/23/2012 3:01 2/29/2012 14:00 2/29/2012 14:28

W203261666 3/26/2012 18:20 3/27/2012 13:11 3/27/2012 15:30

W203261101 3/26/2012 15:36 null null

W203260716 3/26/2012 13:40 3/26/2012 17:50 3/26/2012 18:33

W203210317 3/21/2012 10:41 3/21/2012 13:11 3/21/2012 13:30

W203291011 3/29/2012 4:20 null null

W203311928 3/31/2012 5:47 3/31/2012 9:00 3/31/2012 9:59

W201062731 1/6/2012 17:56 3/15/2012 19:01 3/15/2012 19:01

W202060307 2/6/2012 3:23 4/3/2012 19:24 4/3/2012 19:24

W203191721 3/19/2012 19:39 3/20/2012 10:15 3/20/2012 10:20

W203260276 3/26/2012 11:17 3/26/2012 16:15 3/26/2012 16:30

W203301878 3/30/2012 11:15 null null

W109270077 9/27/2011 9:17 null null

ScheduledDate CompletedDate WOType WOStatus

5/3/2011 17:54 3/14/2012 17:40 INST CM

3/27/2012 17:54 3/31/2012 17:00 4 CM

3/16/2012 18:49 3/19/2012 18:35 1 CM

2/5/2012 5:31 3/22/2012 16:20 PM CM

3/24/2012 17:08 3/25/2012 11:30 2 CM

3/19/2012 10:13 3/19/2012 11:15 1 CM

3/8/2012 18:09 3/16/2012 11:00 1 CM

3/11/2012 18:38 3/19/2012 13:45 2 CM

3/11/2012 3:57 3/24/2012 23:10 PM CM

2/22/2012 2:41 null CHGC AS

4/3/2012 11:13 4/3/2012 19:24 1 CM

3/8/2012 14:00 3/17/2012 17:40 CHGI CM

3/22/2012 13:26 3/27/2012 12:30 1 CM

3/18/2012 11:57 3/19/2012 10:15 4 CM

3/20/2012 12:30 3/24/2012 13:15 1 CM

3/23/2012 16:28 3/24/2012 9:20 1 CM

3/30/2012 16:37 null chgi SU

3/30/2012 15:21 null 2 SU

3/4/2012 4:17 3/19/2012 10:45 PM CM

3/5/2012 4:51 3/26/2012 17:48 PM CM

4/4/2012 11:30 null 1 SU

2/3/2012 5:35 null PM AS

2/8/2012 3:54 3/30/2012 16:20 PM CM

3/19/2012 15:28 3/20/2012 11:30 1 CM

3/19/2012 17:37 3/20/2012 13:00 chgf CM

3/24/2012 11:39 3/24/2012 22:30 1 CM

2/23/2012 3:01 3/15/2012 19:00 CHGC CM

3/26/2012 18:20 3/27/2012 15:45 2 CM

3/26/2012 15:36 null chgc SU

3/26/2012 13:40 3/26/2012 21:00 1 CM

3/21/2012 10:41 3/22/2012 15:45 1 CM

3/29/2012 4:20 null PM AS

3/31/2012 5:47 4/2/2012 18:40 4 CM

1/6/2012 17:56 3/15/2012 19:10 CHGC CM

2/6/2012 3:23 4/3/2012 20:20 PM CM

3/19/2012 19:39 3/20/2012 10:30 1 CM

3/26/2012 11:17 3/26/2012 17:20 1 CM

3/30/2012 11:15 null inst SU

9/27/2011 9:17 null inst SU

CustomerName Address1 Address2

STATE BANK OF HYDERABAD SBH; THATIPKA BRANCH; OPP ANN

CANARA BANK KAKINADA; ANDHRA PRADESHBHANAGUDI JUNCTION;

STATE BANK OF HYD EAST GODAVARI AMALAPURAM

STATE BANK OF INDI NEAR YEAR VANTHENA; AMAL 9-1-9/3; N.S.COMPLEX; GROUND

STATE BANK OF INDI KAKINADA-533006 SBI GAIGALAPADU BRANCH; D NO-

INDIAIDEAS.COM LTD. NEAR TWO TOWN POLICE STATION

STATE BANK OF INDI D No:- 4-45 PALLIYARA STREET

STATE BANK OF INDI H/O TALLURI VEERRAJU SBI HOSPITAL STREET


STATE BANK OF INDI MAIN ROAD SATYANIKETAN

STATE BANK OF HYD OPP SAMRAJ THETRE; GT ROA NEAR POLICE STATION;

STATE BANK OF INDI MAIN ROAD SATYANIKETAN

STATE BANK OF INDI PEDDAPURAM SAMALKOT

STATE BANK OF INDI NEAR BHANUGUDI JUNCTION POORNA MANSION

STATE BANK OF HYDERABAD SBH; THATIPKA BRANCH; OPP ANN

STATE BANK OF HYD I-POLAVARAMMANDAL D.NO.3-210;MURAMULLA;

LAKSHMI VILAS BANKOPP. JNTUK NAGAMALLITHOTALAKSHMI VILAS BANK LTD

STATE BANK OF HYD I-POLAVARAMMANDAL D.NO.3-210;MURAMULLA;

STATE BANK OF INDI NEAR BHANUGUDI JUNCTION POORNA MANSION

FINANCIAL SOFTWAREOPP TO GOVT HOSPITAL SHANTI NIVAS LODGE

STATE BANK OF INDI OPP. SRIDEVI LODGE HIGH SCHOOL ROAD


STATE BANK OF INDIA GOLLAMAMIDADA;




UNION BANK OF INDI EAST GODAVARI; SRI PRAKASH COLLEGE; PAYAKAR

STATE BANK OF INDI EAST GODAVARI (DT) MAIN BRANCH; MAIN ROAD

STATE BANK OF HYD EAST GODAVARI AMALAPURAM


STATE BANK OF INDI NEAR YEAR VANTHENA; AMAL 9-1-9/3; N.S.COMPLEX; GROUND

STATE BANK OF INDI OPP. SRIDEVI LODGE HIGH SCHOOL ROAD

STATE BANK OF INDI H/O TALLURI VEERRAJU SBI HOSPITAL STREET

UNION BANK OF INDI EAST GODAVARI; SRI PRAKASH COLLEGE; PAYAKAR

STATE BANK OF HYD OPP SAMRAJ THETRE; GT ROA NEAR POLICE STATION;


FINANCIAL SOFTWAREOPP TO GOVT HOSPITAL SHANTI NIVAS LODGE

EURONET SERVICES ID NO. 50-1-5/B; MAIN ROAD; A/C EURONET SERVICES INDIA PV


City SerialNumber Remarks

EAST GODAVARI 94-44906724 Inst to be planned. EJ agent to be loaded.Docket no to be collected WO CSR Was <BLANK>; Now in112k24 lan cable work is pending Exbit G collected 24/5 LAN pending 25/05/11 WO CSR Was in112k24; Now IN112a36 WO CSR Was IN112a36; Now in112a95 WO CSR Was in112a95; Now IN112A01 First ETA has been set: 10/03/12 16:00 As per CE branch customer is not available at site so call will be attended on 12/03 at 10.00am update as on dated 10/03 DNS migration sw not avail and lan connectivity not good. Switch IP is not pinging. TL sridhar will arrange the sw updated 12/03/12 call will be attended tom 14th march at 09:30-13/03/12 WO CSR Was IN112A01; Now IN112A41 ATM installed succsssfully IC collected Docket No:D14031741

KAKINADA 94-41097928 ATM out of Service;ATM Down;ATM offsite;custd avail as per ce;caller swami br 9959352322 W112190250 Is At Customer Location. CSR: PROB: 25 SN: 94-41097928 Date: 19/12/11 Time: 1005 Call: Mr.ram subaroa- [4Tell Rule - RR-ATM_OutOfService] Detected Revisit Threshold [LEVEL 1] WO CSR Was <BLANK>; Now r1inrv02 $RRs$ Number busy... $RRs$ Still number busy passing to CT WO unassigned from r1inrv02; Now WO is Open. WO CSR Was <BLANK>; Now IN112A41 First ETA has been set: 27/03/12 19:50 WO Type Was 1; Now 4 W203271864 accepted by c2inrp02 on 27/03/12 18:57 as per CE Spoken with cust callneed to sch at 09.00hrs on Tommrrow ce has suspend the call and he dnt hav the part no so he will revert back within 15 mins 4450683667 Request I004901304 was successfully created. (ARNOTE 1100) 0090017622 Request I004901306 was successfully created. (ARNOTE 1100) PN 4450683667 Remedy ID FSC9300822 order processing - (Same Day) - Not Locally Available PN 0090017622 Remedy ID FSC9300829 order processing - (Same Day) - Not Locally Available Ordered PN 4450683667 PCB-MOTHER PELE II.I V1.07 Remedy ID FSC9300822 - I203280014 from INFHYDER has been processed. - Same Day - YCH by FSC Order Ordered PN 0090017622 PROCESSOR-PENTIUM III-850MHZ Remedy ID FSC9300829 SPO30309043 from CENTRAL-S has been processed. - Same Day - Fedex by FSC Order PN:4450683667 Eta will update in the morning hrs.after 09:30Am. ** QTY ON BACKORDER Part: 0090017622 shipped 28/03/12 to IN112A41 Airway Bill: 181589624 ondot Part: 0090017622 shipped rom central w/h eta is 18.00hrs on 30.03.2012@ vijaywada stores PN 0090017622 BOL 181589624 ondot on Remedy ID FSC9300829 PN 4450683667 Shipped from INFHYDER to Site ETa on 30/03/2012 @ 17:30hrs; Saami Awb # 265905. **esc;fSM bala;asm pandey and pm ravikumar via mail;Resolution missed for part.Mc is non-op High eta mail sent to eics EM#10 Escalated to RLM[Harish] for Part status / ETA Improvement. mail sent to ych & ondot to deliver the part via HC & update the best ETA E-mail sent to YCH South to revise the part ETA. PN 4450683667 Revised eta: 29-3-2012 at 14:00hrs. EM#10 Escalated to YCH for delivery confirmation of PN#4450683667 Escalated to Ondot for ETA improvement of PN#0090017622 PN 4450683667 ETA is revised to 17:30hrs. EM#10 Escalated to Uma for delivery confirmation on PN#4450683667 and to Ondot Babu for ETA Improvement on PN#0090017622 Part 4450683667 delivered at site at 14:30hrs and recvd by ce on 29-3-2012 processor not yet recd As per CE; still processor not received. Mail sent to EICS Both part delivred to CE confirmed by LA Sai Replaced the motherboard and processor;Mach is down due to UPS prob;as per ce need to log call for UPS prob

AMALAPURAM 94-36736885 [SPD:SS ATM/ABM:CARD READER:CARDREAD-DIP/SWIPE:SYMPTOM/FAULT NOT FOUND:::] card reader problem [Generated by Portal Login: Darve-01 Contact: himanshu 022-61957623 [email protected]] WO CSR Was <BLANK>; Now in112j24 informed CE regarding the call W203161889 accepted by c2inds03 on 16/03/12 19:44 WO CSR Was in112j24; Now IN112A41 First ETA has been set: 16/03/12 20:49 Ce Su For part Require part-0090022621 Request I004880201 was successfully created. (ARNOTE 1100) PN 0090022621 Remedy ID FSC9252576 order processing - (Same Day) - Not Locally Available Ordered PN 0090022621 MCR-DIP Remedy ID FSC9252576 - I203160662 from INFHYDER has been processed. - Same Day - YCH by FSC Order pn 0090022621 shipped from INFHYDER toAMALAPURAM eta is 18/03/2012 @ 16:00hrs thru ondot awb#204425786 **esc;FSM bala;asm neville and pm ravikumar via mail;Resolution missed for part yesterday.Mc is non-op EM#10 mail sent to eics team to asist on part status Shipment delivered 14.00 Hours recd by Bank Security SBH TODAY EM#09 mail sent to sc to prioritise call for closure replaced the card reader and atm workingfien

AMALAPURAM 94-39730406 Preventive maintenance to be done EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now in112a41 pm done

KAKINADA E.G.DT. 94-37467621 ATM not come in service_cust SRIDHAR 9533544489_custo spoke to ncr engg Mahesh-9393411777_vijay 7498603 [4Tell Rule - RR-ATM_OutOfService] WO CSR Was <BLANK>; Now r1inhn01 Local CE is aware. WO unassigned from r1inhn01; Now WO is Open. First ETA has been set: 24/03/12 19:00 WO CSR Was <BLANK>; Now IN112A41 W203241121 accepted by c2injd01 on 24/03/12 17:22 Ping the IP configuration and Ej is enabled. ATM Tested working fine. Tran Number 9951.

KAKINADA 94-44527157 CASH DISPENSER FAULTY //CMS CUST KHAJA -9391718929//ANGAD_7498695 CALLER: ANGAD 7498695 WO CSR Was <BLANK>; Now IN112A41 First ETA has been set: 19/03/12 12:10 W203190230 accepted by c2injd01 on 19/03/12 10:22 cleared the nv ram and cleared the jam notes. Mc working fine.

YANAM 08-36142394 Cash Dispensar Fatal ATM Onsite ATM Down Custd is available till 20:00 caller Amol TATA 65993584 W202210744 Is At Customer Location. CSR: PROB: 25 SN: 08-36142394 Date: 21/02/12 Time: 0448 Call: mr WO CSR Was <BLANK>; Now In112B07 ce accepterd teh call. WO CSR Was In112B07; Now In112a95 As per ce site is suported by kakinada Informed t c e **inq call trupti-tata. First ETA has been set: 09/03/12 15:00 Call assigned to Ce without informing - WO CSR Was In112a95; Now in112a01 **esc;fSM bala and asm neville via mail;SLa missed yest due to internal reason as Ce was not informed about the call W203080482 accepted by c2injd01 on 09/03/12 17:00 **inq call nitesh from tata Call will be attended on 10th march Predictive sw not avail with CE;Mail sent to FSM pick module 4450686427/Mc is op Request I004866739 PN 4450707660 Remedy ID FSC9224630 order processing - (Same Day) - Not Locally Available Ordered PN 4450707660 MODULE-ARIA3 DOUBLE PICK ASM Remedy ID FSC9224630 - I203100179 from INFVWADA has been processed. - Same Day - YCH by FSC Order PN 4450707660 shipped freom INFVWADA to IN112A01 eta is 12/3/2012 12:00 through ondot awb#204420557 9980879553 rp belt Request I004866825 PN 9980879553 Remedy ID FSC9224718 order processing - (Same Day) - Not Locally Available Ordered PN 9980879553 1=1 PIECE BELT-XPORT Remedy ID FSC9224718 - I203100179 from INFVWADA has been processed. - Same Day - YCH by FSC Order PN 9980879553 SHIPPED FROM INFVWADA TO SITE ETA: 12/3/2012 12:00 HRS THRU ONDOT AWB# 204420557. **esc;FSM bla;asm neville and pm ravikumar via mail;Call is now pending for part.Mc is op mail sent to eics to confirm part delivery status mail sent to harish Mailed to LA. As per Raghvendra ondot site ETA 10:30hrs on 13/03/12 CE waiting at site for part PN 4450707660 9980879553 delivered 13/3/12 at 10:30 Mr Shankar 204420557 RP belt not received and pick module is in transit damage OBD:4450707660:NS Request I004871379 PN 4450686427 Remedy ID FSC9234946 order processing - (Same Day) - Not Locally Available mail sent to harish lamba;PN 9980879553 not received by CE Ordered PN 4450686427 MODULE-DOUBLE PICK ASM Remedy ID FSC9234946 - I203130175 from INFHYDER has been processed. - Same Day - YCH by sb250119 PN 4450686427 shipped from INFHYDER to YANAM eta is 14/03/2012 17:00 through ondot awb. No. 204425772 WO CSR Was in112a01; Now IN112A41 ETA Expired mail sent to logistic mail sent to YCH for updatep art site delivery status. ETA ON 15/03/2012 Mail sent to logistic to update the timing Mail is sent to harish lamba to confirm delivery status for RP belt and pick module PN 9980879553; as per ondot part delivered 13/3/12 at 10:30;rcvd by Mr.Shankar PN 4450686427 AS PER RAGHVENDRA 13:00hrs Today PN 4450686427 DELIVERED ON 15/3/12 at 13:30 SBI SECURITY Ce busy on other call replaced pick module cleared the nv ram of RP and JP. Adjusted teh cassete mc working fine Note: RP belt not received by CE

PEDDAPURAM 94-37467620 Frequent card reader fatal;ATM offsite & op;cust.is available as per CE call;caller Santosh(TATA)665916 Alt. no.of custodian is 99637243865 **Alt.no;9963743865 W202220042 Is At Customer Location. CSR: PROB: 25 SN: 94-37467620 Date: 22/02/12 Time: 0239 Call: mr Informed to ce WO CSR Was <BLANK>; Now In112a01 First ETA has been set: 11/03/12 20:38 dash cardreaddrer damage; part no.0090022394 tried calling hanuman num not responding. WO Type Was 2; Now CHGC As per remarks QUOTATION TO BE SENT mail sent to TM WO unassigned from In112a01; Now WO is Open. WO CSR Was <BLANK>; Now in112a41 CE spoke to AFSM hanuman; part to be requestred on non chgc basis WO Type Was CHGC; Now 2 dash card reader required 0090022394 Request I004880940 PN 0090022394 Remedy ID FSC9255311 order processing - (Same Day) - Not Locally Available Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID FSC9255311 - I203170241 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 0090022394; part not available @ INFHYDER.Intransit cancelled.Mail sent to ecsalation.Kindly process from othr location. PN 0090022394 Remedy ID FSC9255311 order canceled Mail from EICS Swapnil ghatwal to Reorder the part Request I004881018 PN 0090022394 Remedy ID FSC9255404 order processing - (Same Day) - Not Locally Available Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID FSC9255404 - I203170311 from INFVISAK has been processed. - Same Day - YCH by FSC Order PN 0090022394 shipped from INFVISAK to PEDDAPURAM; thru ONDOT awb# 204423038; ETA is on 19/3/2012 @ 10:00Hrs. **esc;Fsm bala;asm neville and pm ravikumar via mail; Part now requested on non chgc basis PN 0090022394 as per Raghvendra site ETA 15:00hrs today replaced dash card reader mc working fine

KAKINADA 94-41097928 PM to be done WO CSR Was <BLANK>; Now in112a41 0090022518 Request I004885260 was successfully created. (ARNOTE 1100) PN 0090022518 Remedy ID FSC9265703 order processing - (Same Day) - Not Locally Available Ordered PN 0090022518 CRT-XGA COLOUR 15 INCH Remedy ID FSC9265703 - I203200161 from INFMUMBA has been processed. - Same Day - YCH by FSC Order Part:0090022518 shipped from Mumbai stores. ETA is 16:00hrs on 21/03/2012 @ Hyderabad. AWB:126729387 ondot. Part:0090022518 ETA REVISED WITH 13:00 ON 22/03/2012 AS PER ONDOT. WO unassigned from in112a41; Now WO is Open. WO CSR Was <BLANK>; Now IN112A41 Part 0090022518 still not delivered.Mail sent to eics to reconfirm part delivery status mail sent to harish lamba:Part ETA at site required on priority as SLM call is also logged for same atm.Mc is non-op mail sent to ondot to provide the delivery status of part at site Pm done

ANNAVARAM 08-36142470 TEJ to be loaded + Predictive to be Loaded Site Contact Details Updated Tata sw not avail with CE now WO CSR Was <BLANK>; Now in112a41

TUNI 94-41141287 [SPD:SS ATM/ABM:DISPENSER:DISPENSR-PRESENTER:CASH NOT BEING DISPENSED:::] CDF - BR MR RAMANNA 9966067972 [Generated by Portal Login: ShirsaPa Contact: sanjay g 022-61957623 [email protected]] WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 03/04/12 15:10 W204032146 accepted by c2injd01 on 03/04/12 11:32 **esc;FSM bala and asm neville via mail;SLa in danger as ce busy on another call clear the transport sensor tested ATM working fine

ANNAVARAM 08-36142470 Safe Door Hinges Broken;ATM Ofsite ATM Down Custd is available Tomorow 9-3-12 10:00am; Caller Deepali 65993582 W202031451 Is At Customer Location. CSR: PROB: 00 SN: 08-36142470 Date: 03/02/12 Time: 0624 Call: Mr WO Type Was CHGC; Now CHGI As Per Above Remarks CHGC to CHGI **Inq call from Rizwan Tata. WO CSR Was <BLANK>; Now In112B08 WO CSR Was In112B08; Now in112a95 Ce will check door hinges availabilitya and revert WO CSR Was in112a95; Now IN112J24 Request I004876259 DOOR HINGES QTY 2 PN 0090011164 Remedy ID FSC9245419 order processing - (Same Day) - Not Locally Available Ordered PN 0090011164 HINGE-ASSY Remedy ID FSC9245419 - I203150235 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 0090011164; as per CE part required from INFVISAK. WO CSR Was IN112J24; Now in112a41 PN 0090011164 Remedy ID FSC9245419 order canceled mail from umesh -eics to reorder the parts Request I004878747 PN 0090011164 Remedy ID FSC9250604 order processing - (Same Day) - Not Locally Available Ordered PN 0090011164 HINGE-ASSY Remedy ID FSC9250604 - I203160055 from INFVWADA has been processed. - Same Day - YCH by FSC Order PN 0090011164 SHIPPED FROM INFVWADA to ANNAVARAM; thru ONDOT awb# 204420570. ETA is on 17/3/2012 @ 16:30Hrs. First ETA has been set: 17/03/12 14:30 PN 0090011164 as per ondot part got DELIVERED ON 17/3/12 AT ONDOT same infrom to ce replaced door hinges tested working fine

SAMALKOT 08-36134783 cash is not dispensing; atm down ; atm on site ; coustd at site up to 17:30; caller tosif - tata- 65993583 W202210664 Is At Customer Location. CSR: PROB: 25 SN: 08-36134783 Date: 21/02/12 Time: 0435 Call: mr [4Tell Rule - RR-ATM_RRWords] WO CSR Was <BLANK>; Now r1inhn01 Customer is busy in brach hence not able to go to ATM for remote support. WO unassigned from r1inhn01; Now WO is Open. WO CSR Was <BLANK>; Now in112a41 WO CSR Was in112a41; Now in112j24 W203220726 accepted by c2injd01 on 22/03/12 14:03 First ETA has been set: 22/03/12 17:20 as per jp need to be replace [part no-0090009965 Request I004892110 was successfully created. (ARNOTE 1100) PN 0090009965 Remedy ID FSC9279344 order processing - (Same Day) - Not Locally Available Ordered PN 0090009965 PRINTER-40 COL JOURNAL ONLY Remedy ID FSC9279344 SPO30307652 from CENTRAL-S has been processed. - Same Day - Fedex by FSC Order Part: 0090009965 shipped 22/03/12 to IN112J24 Airway Bill: 181595561 ondot Part: 0090009965 shipped from bangloure stores eta is 18.00hrs on 26.03.2012@vijaywada stores PN 0090009965 BOL 181595561 ondot on Remedy ID FSC9279344 **esc;FSM bala;asm neville and pm ravikumar via mail; REsolution missed for part.Mc is non-op **high eta mail sent to logistic mail sent to ondot to revise the ETA As per babu from ondot revise ETA is 25/03 at 14.00hrs Mail sent to YCH CC / LA to confirm the part del status EM#10 mail sent to RLM to assist on part status Pn: 0090009965 recvd at vwada same frwd to Site eta: 11:00hrs on 27-3-2012 saami awb no: 286202 WO CSR Was in112j24; Now in112a41 EM#09 mail sent to sc to prioritise call for closure PN 0090009965 BOL 181595561 ondot on Remedy ID FSC9279344 Pn: 0090009965 Delivered to ce replaced rp and jp cleared the dispenser error tested working fine

SRINAGAR 94-36736755 GWU-1 Denomination failure RA=LogField:NCG002D IH1 | 20Text:03/18/2012 11:54 AM CASSETTE 2 FA TAL // cust SRIDHAR 9533544489 /spoke to ncr e ngg /Mahesh-9393471777 // AMOL---7498526 | | WO CSR Was <BLANK>; Now in112a41 Informed CE First ETA has been set: 18/03/12 13:55 W203180348 accepted by c2invb02 on 18/03/12 12:15 WO Type Was 2; Now 4 As per the update from CE this call has been re-scheduled for tommorrow as per the custodian told him that Cassete is not functioning properly. cleaned the dispenser sensor and atm workingfie

EAST GODAVARI 94-44906724 ATM; not coming in service WO CSR Was <BLANK>; Now in112j24 First ETA has been set: 20/03/12 12:31 4450721021 not able do the partrequest due to ce code isnot active in remedy Request I004885858 PN 4450721021 Remedy ID FSC9266292 order processing - (Same Day) - Not Locally Available Ordered PN 4450721021 SHUTTER ASSEMBLY MOTOR LOWER Remedy ID FSC9266292 - I203200385 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 4450721021 shipped from INFHYDER to Site; thru ONDOT awb# 204425817; ETA is on 21/3/2012 @ 18:30Hrs. **esc;fSM bala;asm neville and pm ravikumar via mail;Resolution missed for part. SHUTTER ASSEMBLY MOTOR is requested.Mc is non-op EM#10 mail sent to RLM to assist on part status PN 4450721021 revised eta; 13:30 on 22-3-2012 due to oda location EM#10 mail sent to RLM to assist on part status Mail sent to YCH tocfm the delivery status. As per ondot part is delivered at site. cust schld for 11.00hrs tomorrow WO CSR Was in112j24; Now in112a41 For REplacing shutter ;Branch cust presence is required. replaced shutter mc working fine

EAST GODAVARI 94-44907326 atm not coming in service ; atm down ; atm on site ; coustd at site as per ce call ; caller smita gasper - 7498598 inform ce mahech. ce will inform ce ravi WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 23/03/12 18:28 adjust the lan cable and port. Ping the switch ip. Tested working fine. Tranx 0180 cash withdrawal of rs.1200 predictive sw not loaded as ce does not have CD; NCR Ce mahesh will arrange the same

KAKINADA 94-45479862 Safe Door not working;ATM Op;Offsite;custd avail till 18:30 as per caller sagar Switch 04428421241 W111080028 Is At Customer Location. CSR: PROB: 25 SN: 94-45479862 Date: 08/11/11 Time: 0243 Call: mr WO CSR Was <BLANK>; Now IN112A41 First ETA has been set: 30/03/12 18:35 W203302853 accepted by c2injd01 on 30/03/12 16:50 WO Type Was 2; Now chgc Remarks: found la guard lock is not working taken remote support from TSS and as per them safe to be break open. Part required is 0090018987 Request I004907960 PN 0090026834 Remedy ID FSC9315136 order processing - (Same Day) - Not Locally Available Ordered PN 0090026834 SAFE LOCK ELECTRONIC Remedy ID FSC9315136 - I203300695 from INFCHENN has been processed. - Same Day - YCH by FSC Order QUOTATION TO BE SENT PN 0090026834 part arranged from chennai stores to site; Kakinada; vide ondot awb#204428360. eta is 1600 hrs on 02.04.2012. WO Type Was chgc; Now chgi Mail from AFSM hanuman; Call type will be chgi as per mr.Suresh vankadaru

EAST GODAVARI 94-44907326 MONITOR SCREEN PROBLEM// CUST HARNATH_ 9989553421// SPOKENW ITH WITH NCR ENG MAHESH_ 9676515777// ABEY_ 7498564 CALLER: ABEY 7498564 WO CSR Was <BLANK>; Now IN112J24 WO CSR Was IN112J24; Now IN112A41 First ETA has been set: 30/03/12 17:21 W203302562 accepted by c2injd01 on 30/03/12 16:50 today ce was busy with other call ( INST ) WO CSR Was IN112A41; Now in112j24 Request I004909277 WO CSR Was IN112j24; Now IN112A41 PN 4450728233 Remedy ID FSC9319196 order processing - (Same Day) - Not Locally Available Ordered PN 4450728233 MOTHERBOARD - INTEL GL40 CHIPS Remedy ID FSC9319196 - I203310239 from INFNAGPR has been processed. - Same Day - YCH by FSC Order PN 4450728233 shipped from infnagpur to vijayawada store eta is 18:00hrs on 02/04/2012 thru ondot awb#204423517. PN 4450728233 mail sent to ych to update best part ETA PN 4450728233 PLEASE IGNORE PREVIOUS REMARKS. PN 4450728233 PART NOT AVAILABLE IN INFNAGPR FSL. MAIL SENT TO ESC TEAM. PN 4450728233 Remedy ID FSC9319196 order canceled Ordered PN 4450728233 MOTHERBOARD - INTEL GL40 CHIPS Remedy ID I004909723 - I203310542 from INFTIRUV has been processed. - Same Day - YCH by cc185110 PN 4450728233 Remedy ID I004909723 order processing - (Same Day) - Not Locally Available ³PN 4450728233 SHIPPED FROM INFTIRUV TO SITE THRU SAAMI ETA IS ON 04/04/2012 @ 17:00HRS AWB# 296521. Mailed YCH South to improve ETA on priority. **esc;FSM bala;asm neville and pm ravikumar via mail;REsolution missed for part;Mc is non-op High ETA mail sent to eics W203302562 accepted by c2injd01 on 02/04/12 14:12 PN 4450728233 Given eta is the best eta. EM#10 mail sent to RLM to assist on part status

SRINAGAR 94-36736755 Preventive maintenance to be done EJ / DVSS status to be checked and update Predective s/w to be checked WO CSR Was <BLANK>; Now in112a41 pm done

KAKINADA 94-38076163 PM to be done WO CSR Was <BLANK>; Now in112a41 pm done

HYDERABAD 08-36141746 dispenser problem; atm down; offsite; cust. at the site; caller-vishwanath-tata-66082946 WO CSR Was <BLANK>; Now r1insp01 try no is ringing still ringing try several time no response call passing to ct WO unassigned from r1insp01; Now WO is Open. WO CSR Was <BLANK>; Now IN112J24 WO CSR Was IN112J24; Now IN112A41 as per ce mahesh ce ravi is working at site First ETA has been set: 04/04/12 11:56 4450587806 Gear drive qty 2 Request I004916984 4450644331 belt qty 1 Request I004916989 4450612652 vacuum pump Request I004916993 **esc;fSM bala;asm neville and pm ravikumar via mail;Resolution will be missed for part. Multiple part requested.Mc is op Ordered PN 4450587806 GEAR-DRIVE 36T-5W Remedy ID FSC9336289 - I204040376 from INFHYDER has been processed. - Next Day - YCH by FSC Order Ordered PN 4450644331 BELT-VERTICAL TRANSPORT Remedy ID FSC9336292 - I204040376 from INFHYDER has been processed. - Next Day - YCH by FSC Order PN 4450587806 Remedy ID FSC9336289 order processing - (Same Day) - Not Locally Available PN 4450644331 Remedy ID FSC9336292 order processing - (Same Day) - Not Locally Available PN 4450698832 Remedy ID FSC9336300 order processing - (Same Day) - Not Locally Available Ordered PN 4450698832 VACUM-PUMP ASSY Remedy ID FSC9336300 - I204040376 from INFHYDER has been processed. - Next Day - YCH by FSC Order pn 4450698832/4450587806/4450644331 shipped from infhyder to site eta 5/4/2012 17 30 hrs awb# saami 265172.

SAMALKOT 08-36134783 Preventive maintenance to be done EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now in112a41 0090018958 Request I004885456 was successfully created. (ARNOTE 1100) PN 0090023849 Remedy ID FSC9265884 order processing - (Same Day) - Not Locally Available Ordered PN 0090023908 PRINTER-W/TRANSPORT 40 COLUMN Remedy ID FSC9265884 SPO30306378 from CENTRAL-S has been processed. - Next Day - Fedex by rs185226 Part: 0090023908 shipped 20/03/12 to IN112A41 Airway Bill: 181595670 ONDOT Part: 0090023908 shipped FROM central w/h ;eta is 18:00 on 22.03.2012 at vijayawada stores PN 0090023908 BOL 181595670 ONDOT on Remedy ID FSC9265884 PN 0090023908 DELIVERED ON 22/3/12 AT 13:00hrs at VIJAYAWADA YCH. PN 0090023908 BOL 181595670 ONDOT on Remedy ID FSC9265884

KARIMNAGAR 94-44904877 Preventive Maintenance to be done EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now in112a41 pm done

KAKINADA 94-41097928 monitor screen blank;down;offsite;cust vail when cewill call;caller-ravi kumar-br-9441077432 W112190250 Is At Customer Location. CSR: PROB: 25 SN: 94-41097928 Date: 19/12/11 Time: 1005 Call: Mr.ram subaroa- WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 19/03/12 19:00 **esc;FSM bala and asm pandey via mail;SLa missed yest as CE was on outlocation call W203191106 accepted by c2injd01 on 20/03/12 08:53 cleaned the NV ram and atm workingfine

SAMALKOT 08-36134783 Cash dispensor atm down;on site custd avail till 19:00 as per caller amol tata 66082960 W202210664 Is At Customer Location. CSR: PROB: 25 SN: 08-36134783 Date: 21/02/12 Time: 0435 Call: mr WO CSR Was <BLANK>; Now in112a97 First ETA has been set: 19/03/12 19:35 WO CSR Was in112a97; Now in112a41 WO Type Was 1; Now 4 cst sc 11:00hrs on 20/02/12 **esc;FSM bala and asm neville via mail;SLa in danger as ce busy on calls W203191402 accepted by c2injd01 on 20/03/12 08:53 WO Type Was 4; Now chgf no problem found TXN-5020

KAKINADA 94-41097928 MOnitor problam ; atm down ; atm off site; coustd at site up to 18:00; caller ravi kumar - CO - 9441077432 W112190250 Is At Customer Location. CSR: PROB: 25 SN: 94-41097928 Date: 19/12/11 Time: 1005 Call: Mr.ram subaroa- WO CSR Was <BLANK>; Now in112a41 Accept Date/Time is set to 24/03/12 12:29 IN112A41EV- The ETA for this work order is invalid; please update the ETA time. call is pending for internal rason as part is already requested in PM call. Part ETA at site is awaited First ETA has been set: 25/03/12 12:00 As per ce cleared the NV Ram

GODAWARI 94-42875405 Checking of DVR(DVSS) functionality; Contact Diebold Radia team & collect docket numberAny issue on DVSS functionality to be fixed. planned for 29th feb WO CSR Was <BLANK>; Now in112a01 First ETA has been set: 29/02/12 14:30 Update cd is not installed and nvigil is not updated during the time of installation. TL sridhar will arrange UPdate CD. Approx ETa 01st march CE will received the same on 02nd march Update CD still not received. CE will receive the same by tom 2nd half. Activity will be done accordingly-02/03/12 ce unwell and not avail till 07th march. CE having one activity ( EPP rollout ) planned for 8th march. this site will be done on 9th march 05/03/12 WO CSR Was in112a01; Now in112a95 WO CSR Was in112a95; Now in112a01 call is suspended as dvd drive is not available. CE mahesh will arrange the same. approx ETA 12th march Call planned for 15th march-14/03/12 WO CSR Was in112a01; Now IN112A41 Insatalled Radia and updated DBR software Docket NO:40801 DVDR docket no 40847

KAKINADA 94-39730786

AMALAPURAM 94-36736087 [SPD:SS ATM/ABM:PHYSICAL SECURITY:SECURITY PHYSICAL:SECURITY FEATURE )MECHANICAL LOCK) INOPERATIVE:::] COMBINATION LOCK PROB (MAGNETIC) // CUST AT SITE // ONSITE ATM [Generated by Portal Login: Darve-01 Contact: Santosh Darvesh 022-61957623/22/21/24/49 [email protected]] WO CSR Was <BLANK>; Now IN112a41 First ETA has been set: 26/03/12 19:35 dash card reader-0090022394 Request I004898447 was successfully created. (ARNOTE 1100) PN 0090022394 Remedy ID FSC9294019 order processing - (Same Day) - Not Locally Available mail sent to EICS to cancel the requested part as it requertsed by mistake PN 0090022394 order cancelled from hyder as per e-mail from SC/Dhiraj. Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID FSC9294019 - I203260995 from INFHYDER has been processed. - Same Day - YCH by FSC Order WO Type Was 1; Now chgc cust require electronic lock so call is chgc call kindly sent the qoute to Mr. hanuman as per ce PN 0090022394-I203260995; It was requested by mistake. IT cancelled. PN 0090022394; part not available @ INFHYDER. Kindly process from other location. PN 0090022394 Remedy ID FSC9294019 order canceled PN 0090022394 Remedy ID I004898631 order processing - (Same Day) - Not Locally Available Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID I004898631 - I203261052 from INFVWADA has been processed. - Next Day - YCH by cc185110 PN 0090022394; rcvd after cutoff time.ETA & AWB# will be updated in the morning(27/03/2012). pn:0090022394 shipped from INFVWADA to site; eta is on 28/03/2012 @ 13:30hrs; awb#saami 286209. CE is in dispatch mode from yest; No further revert from CE.Same updated to AFSm hanuman Electronic Lock is required. QUOTATION TO BE SENT Mail sent to FSM QUOTATION SENT APPROVAL AWAITED PN 0090022394 As per ce part not required. Please cancel the remedy. Part hold in WH. PN 0090022394 Remedy ID I004898631 order canceled

card reader fatal; atm op ; atm on site ; coustd at site up to 21:00; caller vishwnath - tata- 66082961 W202210685 Is At Customer Location. CSR: PROB: 25 SN: 94-39730786 Date: 21/02/12 Time: 0439 Call: mr WO CSR Was <BLANK>; Now IN112a41 First ETA has been set: 26/03/12 20:20 dash card reader-0090022394 Request I004898451 was successfully created. (ARNOTE 1100) PN 0090022394 Remedy ID FSC9294046 order processing - (Same Day) - Not Locally Available Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID FSC9294046 - I203260997 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 0090022394; Part not available @ INFHYDER.Kindly Process from other location. PN 0090022394 Remedy ID I004898633 order processing - (Same Day) - Not Locally Available PN 0090022394 Remedy ID FSC9294046 order canceled Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID I004898633 SPO30308653 from CENTRAL-S has been processed. - Same Day - Fedex by cc185110 Part: 0090022394 shipped 27/03/12 to IN112A41 Airway Bill: 181589570 ondot Part: 0090022394 shipped from central w/h eta is 18.00hrs on 28.03.2012 at hyderabad fsl PN 0090022394 BOL 181589570 ondot on Remedy ID I004898633 **Esc TM Mr AM Balakrishna & ASM verma shushil via Mail for response & resolution missed due to non-availablity of parts Response : Awaited mail sent to Eics Mail sent to Central team Instead of HYD FSL Pls ship the part to below site address ( Kakinada )& update the revise ETA **esc;fSM bala;asm neville and pm ravikumar via mail;Resolution missed for part;Mc is non-op Mail sent to harish lamba as part ETA is High PN 0090022394 mail sent to ych to update best part ETA EM#10 mail sent to RLM to assist on part status Part os re-processed from INFVISAK. Approx ETA would be 22:00 hrs on today. REVISED ETA PART :0090022394 SHIPPED FROM CENTRAL W/H ETA 18.00HRS ON 29.03.2012 AT KAKINADA SITE Pls ignore above update. consider below. Part os re-processed from INFVISAK. Approx ETA would be 22:00 hrs on today. Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID I004899321 - I203270060 from INFVISAK has been processed. - Same Day - YCH by re185024 Part # 0090022394 has been fweded to ce site thru saami awb# 539416 eta : 20:00 hrs today. PN 0090022394 Remedy ID I004899321 order processing - (Same Day) - Not Locally Available PN 0090022394 BOL 181589570 ondot on Remedy ID I004898633 pn:0090022394 shipped from INFVISAK to site; eta is on 27/03/2012 @ 20:00hrs; awb#saami 539416. replaced the card reader tested working fine. Tranx 7304

KAKINADA 94-41097928 7386981626 atm not in service atm down;off site custd avail till 17:00 as per caller Mr Swami Br 9959352322 W112190250 Is At Customer Location. CSR: PROB: 25 SN: 94-41097928 Date: 19/12/11 Time: 1005 Call: Mr.ram subaroa- [4Tell Rule - RR-ATM_OutOfService] Detected Revisit Threshold [LEVEL 1] WO CSR Was <BLANK>; Now R1INSA02 atm is showing screen blank. this problem happens after screen loading activity done on 24/3/2012. suspedcted download issue. Passing Call To Control Tower... Dispatch The Engineer.... WO unassigned from R1INSA02; Now WO is Open. WO CSR Was <BLANK>; Now IN112A41 First ETA has been set: 26/03/12 17:40 ce cleared the NVRAM of PC Core and replaced the alternate PC RAM EJ disabled and enabled and tested ATM is working fine.

AMALAPURAM 94-39730406 Cash Dispensar Fatal;ATM Ofsite;ATM Down;Custd is avail till 19:00pm;caller Tausif 66082500 W202051369 Is At Customer Location. CSR: PROB: 00 SN: 94-39730406 Date: 05/02/12 Time: 0531 Call: Mr Detected Revisit Threshold [LEVEL 1] *RRS* WO CSR Was <BLANK>; Now r1innw01 cell not getting connect still same prob- no ringing tine coming from call WO unassigned from r1innw01; Now WO is Open. WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 21/03/12 12:40 WO CSR Was in112a41; Now in112j24 **esc;fSM bala and asm neville via mail;SLa in danger as ce busy on call W203210317 accepted by c2injd01 on 21/03/12 11:43 Pick Module 4450686427 Request I004888091 Ordered PN 4450686427 MODULE-ARIA3 DOUBLE PICK ASM Remedy ID FSC9271525 - I203210281 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 4450686427 Remedy ID FSC9271525 order processing - (Same Day) - Not Locally Available **esc;FSM bala;asm neville and pm ravikumar via mail;Call is now pending for part. Pick module ETA awaited.Mc is op PN 4450686427 Shipped from INFHYDER to INFVWADA ETa on 22/03/2012 @ 18:00hrs; Saami Awb # 285554. WO CSR Was in112j24; Now in112a41 W203210317 accepted by c2injd01 on 22/03/12 12:14 PN 4450686427 Delivered to CE on 22/03/2012 @ 16:00hrs. replaced pick module tested ATM working fine ce not loaded s/w ( predictive )

HYDERABAD 08-36141746 PM to be done dvss to be checked predective to be checked WO CSR Was <BLANK>; Now IN112A41

PEDDAPURAM 94-37467620 alt no.9963743865 Card reader fatal ATM down cust not at site caller santosh-tata-66591733 W202220042 Is At Customer Location. CSR: PROB: 25 SN: 94-37467620 Date: 22/02/12 Time: 0239 Call: mr call is schedule for today 1000hrs same inform to santosh from tata First ETA has been set: 31/03/12 10:00 WO CSR Was <BLANK>; Now in112a41 Detected Revisit Threshold [LEVEL 1] dash card : 0090022394 Request I004909265 PN 0090022394 Remedy ID FSC9319180 order processing - (Same Day) - Not Locally Available Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID FSC9319180 - I203310232 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 0090022394 Shipped from INFHYDER to Site ETA on 02/04/2012 @ 17:00hrs; Saami Awb # 265751. PN 0090022394 mail sent to ych to update best part ETA **esc;FSM bala;asm neville and pm ravikumar via mail;Resolution is missed for part.Dash card reader is required. Mc is non-op PN 0090022394 DELIVERED TO CE AT 12 00 HRS replaced the card reader tested ATM working fine TXN : 8916

GODAWARI 94-42875405 [SPD:SS ATM/ABM:OTHER DEVICES:DATA STORAGE DEV:FAILURE TO COPY FILE OR PULL LOGS / TALLIES:::] radia to be configured [Generated by Portal Login: DeepakPu Contact: Vikas Mishra 022-30969981 [email protected]] WO Type Was 2; Now CHGC radia to be configured APPROVAL AWAITED mail from [email protected] Sat 1/7/2012 10:37 AM APPROVAL RECEIVED WO CSR Was <BLANK>; Now IN112A95 ce loaded with calls; ETA 12th jan ETA revised to 14th jan call will be attended on 15th feb CE Busy on calls; REvised eta 17th feb ce busy will be done on monday 27/2 First ETA has been set: 27/02/12 10:00 (02/03/12 Radia sw still not received. CE will receive the same by tom 2nd half. Activity will be done accordingly) ce unwell and not avail till 07th march. CE having one activity ( EPP rollout ) planned for 8th march. this site will be done on 9th march -05/03/12 call suspended for DVD drive WO CSR Was IN112A95; Now in112a01 Mail sent to FSM Call planned for 15th march-14/03/12 WO CSR Was in112a01; Now IN112A41 RAdia loaded; Docket no pending Docket NO:40801

TUNI 94-41141287 Preventive maintenance to be done EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now IN112a41 PM done .ATM Tested working fine..

KAKINADA 94-45479862 Safe door not6 working; ATM down; ATM offsite; Cust not @ site availble when cE calls him Caller Marti Datacentre 04428421241 W111080028 Is At Customer Location. CSR: PROB: 25 SN: 94-45479862 Date: 08/11/11 Time: 0243 Call: mr WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 19/03/12 20:30 Mail sent to FSM **Esc to Mr.NVS;Hanuman FSM & Sr Ce TN Naveen kumar via Mail for response & resolution missed due to no revert from ce **esc;AFSM suresh via mail;SLa missed yest as there is no revert from CE W203191721 accepted by c2injd01 on 20/03/12 08:53 fixed the screw of the hood lock. Tested working fine

KAKINADA 94-38076163 [SPD:SS ATM/ABM:SOFTWARE:SOFTWARE:SYMPTOM/FAULT NOT FOUND:::] ATM is not coming into service [Generated by Portal Login: JadhavDh Contact: Dharmesh Jadhav 022-61957645 [email protected]] [4Tell Rule - RR-ATM_OutOfService] WO CSR Was <BLANK>; Now r1insp01 spoken with cust as per him after one transaction time out error showing atm offsite cust not at site suspected switch issue call passing to ct WO unassigned from r1insp01; Now WO is Open. WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 26/03/12 13:17 W203260276 accepted by c2injd01 on 26/03/12 11:27 ce is going to tata ATM due to Esca recd ce will revert back with sr number enter ATM properties and clear the nv ram of JP RP tested woriking fine

KAKINADA 94-46203608 Inst to be planned; Load SDMS; Collect EJ Docket no & bal inq txn no with date & time & Capture Mac ID. CP funtionality to be checked; Rat mesh to be installed & captured in remarks while closure; Network Card MAC Address to be captured from the ATM add;(Euronet - HDFC)D No. 50-1-5/B; Main Road; Jagannaikpuram; Kakinada. 533002. Contact person - Jitendra 7498077183 WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 02/04/12 17:00 CE not getting the dowload hence call suspended. Load the base and update. Base IUI repointed update loaded and download is not coming. Mr.Jitendra from euronet said leave the site and reaload the software today at 09:30am.

KAKINADA 94-45479862 ATM to be installed; domain config to be set; Enable EJ and take confirmation from LVB Software verion 5.1 to be ussed LVB No.67-15-29/A; Ground Floor; Pithapuram Road; Opp.JNTU; Nagemallithota; Kakinada - 533003 Contact person - Assistant Manager - Mr. Leela Venkateshwara Rao - 9985283803 WO CSR Was <BLANK>; Now in112k24 AS PER CUSTOMER SITE IS READY BUT CE IS BUSY WITH OUT LOCATION CALL First ETA has been set: 27/09/11 16:30 (27/09/11 S/W not available with CE and will be sent today) MEETING WITH AP TERRITORY MANAGER IN RAJAHMUNDRY A ND ALSO TO THE SOFTWARE CD'S FROM SENIOR CE mail sent to sc for updates - as on 28 sept 11 ce rajsehkhar Tel:9010713384 (28/09/11 - Ce is already dispatched for INST) TSO|gx002f08| CASH LOADING PENDING AND THE CAMERA NEED TO BE INS TALLED ce rajsekhar TEl:9010713384 ETA 13:00 planned for today 29/09/11 GEMS Incident created: 000000047149806; WO Removed from Collaboration with GEMS Incident - 000000047149806; SAFE LOCK PROBLEM NOT ABLE TO OPEN THE SAFE LOCK T O LOAD THE CASH AS PER THE INSTRUCTIONS FROM TSS S AFE LOCK TO BE IDEAL FOR 2-3 HRS WO CSR Was in112k24; Now in112j23 STILL WAITING FOR THE CUSTOMER.... PASSWARD ACCEPT BUT LOCK NOT OPEN;SPOKE WITH TSS M R.SAKTIVEL;HE CONFORMED SAFE DOOR CUT OPEN ARRANGE D BY PLANT;AFTER CUT OPEN LOCK WILL BE REPLACED. obf raised 30/09/11 (01/10/11 CE will visit the site today) (01/10/11- Ce visited the site on 1st oct. Part failed) (03/10/11 Ce is already dispatched on obf wo. Approx eta 13:00 ) (3rd oct 2011 : AGAIN RECEIVED PART ALSO OUT OF BOX DEFECTIVE;SO NEED TO BE REPLACE THE NEW PART. LAGARD LOCK-00900 18987-1NO. part is requested) (4/10/11 Mail sent to eics to confirm part delivery status for OBF wo ) (04/10/11 cust not avail today. SC for 05th oct @ 15:00 hrs) ce lingaraju Tel:8106022380 ETA 15:00 hrs on 05th oct (04/10/11) CALL SUSPENDED DUE TO CASH LOADING PENDING. Updated 05/10/11 WO CSR Was in112j23; Now in112k24 CE LINGARAJ TOLD THAT SAFE LOCK HAS BEEN RECTIFIED BY FIXING NEW SAFE LOCK ONLY CASH LOADING IS PEND ING BUT AS PER CUSTOMER HE RECEIVED A MAIL REGARDI NG NEW MACHINE ARRIVAL AT THAT SITE INSTEAD OF OLD ONE AND HE ALSO CONFIRMED THAT NO SAFE LOCK CAME TO THE SITE AND HE IS NOT READY TO LOAD THE CASH updated 12/10/11 cust is not willing to load the cash because of safe lock issue-updated 20/10/11 (31/10/11 remarks same as above) KINDLY CANCEL THE THIS WO AS THE CUSTOMER GOT ANOT HER ATM AT SITE INSTEAD OF THIS ATM; WHOSE INSTAL LED BY OUR NCR CE LINGARAJU new mc is installed at site with given serial no.94-45479862 updated 16/11/11 same as above updated 28/11/11 WO unassigned from in112k24; Now WO is Open. Equipment was SN: 94-45190707 PID: 2012-2110-8600 and was modified by c3inrs04 to New Equipment SN: 94-45479862 PID: 2012-2110-8600 (09/01/12 mail sent to afsm to revert back with schedule plan) (ATM INSTALLED IC & IMAGES collected. Secondary Camera fixing will be done by customer today. Inst will be planned accordingly. Approx ETA 15:00 hrs on 10th jan -updated 09/01/12 ) WO CSR Was <BLANK>; Now in112a95 WO CSR Was in112a95; Now IN112J24 WO CSR Was IN112J24; Now IN112A41 Installation done. check the safe lock. CE to speak to AFSM hanuman and recevert

Inst to be planned. EJ agent to be loaded.Docket no to be collected WO CSR Was <BLANK>; Now in112k24 lan cable work is pending Exbit G collected 24/5 LAN pending 25/05/11 WO CSR Was in112k24; Now IN112a36 WO CSR Was IN112a36; Now in112a95 WO CSR Was in112a95; Now IN112A01 First ETA has been set: 10/03/12 16:00 As per CE branch customer is not available at site so call will be attended on 12/03 at 10.00am update as on dated 10/03 DNS migration sw not avail and lan connectivity not good. Switch IP is not pinging. TL sridhar will arrange the sw updated 12/03/12 call will be attended tom 14th march at 09:30-13/03/12 WO CSR Was IN112A01; Now IN112A41 ATM installed succsssfully IC collected Docket No:D14031741

ATM out of Service;ATM Down;ATM offsite;custd avail as per ce;caller swami br 9959352322 W112190250 Is At Customer Location. CSR: PROB: 25 SN: 94-41097928 Date: 19/12/11 Time: 1005 Call: Mr.ram subaroa- [4Tell Rule - RR-ATM_OutOfService] Detected Revisit Threshold [LEVEL 1] WO CSR Was <BLANK>; Now r1inrv02 $RRs$ Number busy... $RRs$ Still number busy passing to CT WO unassigned from r1inrv02; Now WO is Open. WO CSR Was <BLANK>; Now IN112A41 First ETA has been set: 27/03/12 19:50 WO Type Was 1; Now 4 W203271864 accepted by c2inrp02 on 27/03/12 18:57 as per CE Spoken with cust callneed to sch at 09.00hrs on Tommrrow ce has suspend the call and he dnt hav the part no so he will revert back within 15 mins 4450683667 Request I004901304 was successfully created. (ARNOTE 1100) 0090017622 Request I004901306 was successfully created. (ARNOTE 1100) PN 4450683667 Remedy ID FSC9300822 order processing - (Same Day) - Not Locally Available PN 0090017622 Remedy ID FSC9300829 order processing - (Same Day) - Not Locally Available Ordered PN 4450683667 PCB-MOTHER PELE II.I V1.07 Remedy ID FSC9300822 - I203280014 from INFHYDER has been processed. - Same Day - YCH by FSC Order Ordered PN 0090017622 PROCESSOR-PENTIUM III-850MHZ Remedy ID FSC9300829 SPO30309043 from CENTRAL-S has been processed. - Same Day - Fedex by FSC Order PN:4450683667 Eta will update in the morning hrs.after 09:30Am. ** QTY ON BACKORDER Part: 0090017622 shipped 28/03/12 to IN112A41 Airway Bill: 181589624 ondot Part: 0090017622 shipped rom central w/h eta is 18.00hrs on 30.03.2012@ vijaywada stores PN 0090017622 BOL 181589624 ondot on Remedy ID FSC9300829 PN 4450683667 Shipped from INFHYDER to Site ETa on 30/03/2012 @ 17:30hrs; Saami Awb # 265905. **esc;fSM bala;asm pandey and pm ravikumar via mail;Resolution missed for part.Mc is non-op High eta mail sent to eics EM#10 Escalated to RLM[Harish] for Part status / ETA Improvement. mail sent to ych & ondot to deliver the part via HC & update the best ETA E-mail sent to YCH South to revise the part ETA. PN 4450683667 Revised eta: 29-3-2012 at 14:00hrs. EM#10 Escalated to YCH for delivery confirmation of PN#4450683667 Escalated to Ondot for ETA improvement of PN#0090017622 PN 4450683667 ETA is revised to 17:30hrs. EM#10 Escalated to Uma for delivery confirmation on PN#4450683667 and to Ondot Babu for ETA Improvement on PN#0090017622 Part 4450683667 delivered at site at 14:30hrs and recvd by ce on 29-3-2012 processor not yet recd As per CE; still processor not received. Mail sent to EICS Both part delivred to CE confirmed by LA Sai Replaced the motherboard and processor;Mach is down due to UPS prob;as per ce need to log call for UPS prob

[SPD:SS ATM/ABM:CARD READER:CARDREAD-DIP/SWIPE:SYMPTOM/FAULT NOT FOUND:::] card reader problem [Generated by Portal Login: Darve-01 Contact: himanshu 022-61957623 [email protected]] WO CSR Was <BLANK>; Now in112j24 informed CE regarding the call W203161889 accepted by c2inds03 on 16/03/12 19:44 WO CSR Was in112j24; Now IN112A41 First ETA has been set: 16/03/12 20:49 Ce Su For part Require part-0090022621 Request I004880201 was successfully created. (ARNOTE 1100) PN 0090022621 Remedy ID FSC9252576 order processing - (Same Day) - Not Locally Available Ordered PN 0090022621 MCR-DIP Remedy ID FSC9252576 - I203160662 from INFHYDER has been processed. - Same Day - YCH by FSC Order pn 0090022621 shipped from INFHYDER toAMALAPURAM eta is 18/03/2012 @ 16:00hrs thru ondot awb#204425786 **esc;FSM bala;asm neville and pm ravikumar via mail;Resolution missed for part yesterday.Mc is non-op EM#10 mail sent to eics team to asist on part status Shipment delivered 14.00 Hours recd by Bank Security SBH TODAY EM#09 mail sent to sc to prioritise call for closure replaced the card reader and atm workingfien

Preventive maintenance to be done EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now in112a41 pm done

ATM not come in service_cust SRIDHAR 9533544489_custo spoke to ncr engg Mahesh-9393411777_vijay 7498603 [4Tell Rule - RR-ATM_OutOfService] WO CSR Was <BLANK>; Now r1inhn01 Local CE is aware. WO unassigned from r1inhn01; Now WO is Open. First ETA has been set: 24/03/12 19:00 WO CSR Was <BLANK>; Now IN112A41 W203241121 accepted by c2injd01 on 24/03/12 17:22 Ping the IP configuration and Ej is enabled. ATM Tested working fine. Tran Number 9951.

CASH DISPENSER FAULTY //CMS CUST KHAJA -9391718929//ANGAD_7498695 CALLER: ANGAD 7498695 WO CSR Was <BLANK>; Now IN112A41 First ETA has been set: 19/03/12 12:10 W203190230 accepted by c2injd01 on 19/03/12 10:22 cleared the nv ram and cleared the jam notes. Mc working fine.

Cash Dispensar Fatal ATM Onsite ATM Down Custd is available till 20:00 caller Amol TATA 65993584 W202210744 Is At Customer Location. CSR: PROB: 25 SN: 08-36142394 Date: 21/02/12 Time: 0448 Call: mr WO CSR Was <BLANK>; Now In112B07 ce accepterd teh call. WO CSR Was In112B07; Now In112a95 As per ce site is suported by kakinada Informed t c e **inq call trupti-tata. First ETA has been set: 09/03/12 15:00 Call assigned to Ce without informing - WO CSR Was In112a95; Now in112a01 **esc;fSM bala and asm neville via mail;SLa missed yest due to internal reason as Ce was not informed about the call W203080482 accepted by c2injd01 on 09/03/12 17:00 **inq call nitesh from tata Call will be attended on 10th march Predictive sw not avail with CE;Mail sent to FSM pick module 4450686427/Mc is op Request I004866739 PN 4450707660 Remedy ID FSC9224630 order processing - (Same Day) - Not Locally Available Ordered PN 4450707660 MODULE-ARIA3 DOUBLE PICK ASM Remedy ID FSC9224630 - I203100179 from INFVWADA has been processed. - Same Day - YCH by FSC Order PN 4450707660 shipped freom INFVWADA to IN112A01 eta is 12/3/2012 12:00 through ondot awb#204420557 9980879553 rp belt Request I004866825 PN 9980879553 Remedy ID FSC9224718 order processing - (Same Day) - Not Locally Available Ordered PN 9980879553 1=1 PIECE BELT-XPORT Remedy ID FSC9224718 - I203100179 from INFVWADA has been processed. - Same Day - YCH by FSC Order PN 9980879553 SHIPPED FROM INFVWADA TO SITE ETA: 12/3/2012 12:00 HRS THRU ONDOT AWB# 204420557. **esc;FSM bla;asm neville and pm ravikumar via mail;Call is now pending for part.Mc is op mail sent to eics to confirm part delivery status mail sent to harish Mailed to LA. As per Raghvendra ondot site ETA 10:30hrs on 13/03/12 CE waiting at site for part PN 4450707660 9980879553 delivered 13/3/12 at 10:30 Mr Shankar 204420557 RP belt not received and pick module is in transit damage OBD:4450707660:NS Request I004871379 PN 4450686427 Remedy ID FSC9234946 order processing - (Same Day) - Not Locally Available mail sent to harish lamba;PN 9980879553 not received by CE Ordered PN 4450686427 MODULE-DOUBLE PICK ASM Remedy ID FSC9234946 - I203130175 from INFHYDER has been processed. - Same Day - YCH by sb250119 PN 4450686427 shipped from INFHYDER to YANAM eta is 14/03/2012 17:00 through ondot awb. No. 204425772 WO CSR Was in112a01; Now IN112A41 ETA Expired mail sent to logistic mail sent to YCH for updatep art site delivery status. ETA ON 15/03/2012 Mail sent to logistic to update the timing Mail is sent to harish lamba to confirm delivery status for RP belt and pick module PN 9980879553; as per ondot part delivered 13/3/12 at 10:30;rcvd by Mr.Shankar PN 4450686427 AS PER RAGHVENDRA 13:00hrs Today PN 4450686427 DELIVERED ON 15/3/12 at 13:30 SBI SECURITY Ce busy on other call replaced pick module cleared the nv ram of RP and JP. Adjusted teh cassete mc working fine Note: RP belt not received by CE

Frequent card reader fatal;ATM offsite & op;cust.is available as per CE call;caller Santosh(TATA)665916 Alt. no.of custodian is 99637243865 **Alt.no;9963743865 W202220042 Is At Customer Location. CSR: PROB: 25 SN: 94-37467620 Date: 22/02/12 Time: 0239 Call: mr Informed to ce WO CSR Was <BLANK>; Now In112a01 First ETA has been set: 11/03/12 20:38 dash cardreaddrer damage; part no.0090022394 tried calling hanuman num not responding. WO Type Was 2; Now CHGC As per remarks QUOTATION TO BE SENT mail sent to TM WO unassigned from In112a01; Now WO is Open. WO CSR Was <BLANK>; Now in112a41 CE spoke to AFSM hanuman; part to be requestred on non chgc basis WO Type Was CHGC; Now 2 dash card reader required 0090022394 Request I004880940 PN 0090022394 Remedy ID FSC9255311 order processing - (Same Day) - Not Locally Available Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID FSC9255311 - I203170241 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 0090022394; part not available @ INFHYDER.Intransit cancelled.Mail sent to ecsalation.Kindly process from othr location. PN 0090022394 Remedy ID FSC9255311 order canceled Mail from EICS Swapnil ghatwal to Reorder the part Request I004881018 PN 0090022394 Remedy ID FSC9255404 order processing - (Same Day) - Not Locally Available Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID FSC9255404 - I203170311 from INFVISAK has been processed. - Same Day - YCH by FSC Order PN 0090022394 shipped from INFVISAK to PEDDAPURAM; thru ONDOT awb# 204423038; ETA is on 19/3/2012 @ 10:00Hrs. **esc;Fsm bala;asm neville and pm ravikumar via mail; Part now requested on non chgc basis PN 0090022394 as per Raghvendra site ETA 15:00hrs today replaced dash card reader mc working fine

PM to be done WO CSR Was <BLANK>; Now in112a41 0090022518 Request I004885260 was successfully created. (ARNOTE 1100) PN 0090022518 Remedy ID FSC9265703 order processing - (Same Day) - Not Locally Available Ordered PN 0090022518 CRT-XGA COLOUR 15 INCH Remedy ID FSC9265703 - I203200161 from INFMUMBA has been processed. - Same Day - YCH by FSC Order Part:0090022518 shipped from Mumbai stores. ETA is 16:00hrs on 21/03/2012 @ Hyderabad. AWB:126729387 ondot. Part:0090022518 ETA REVISED WITH 13:00 ON 22/03/2012 AS PER ONDOT. WO unassigned from in112a41; Now WO is Open. WO CSR Was <BLANK>; Now IN112A41 Part 0090022518 still not delivered.Mail sent to eics to reconfirm part delivery status mail sent to harish lamba:Part ETA at site required on priority as SLM call is also logged for same atm.Mc is non-op mail sent to ondot to provide the delivery status of part at site Pm done

TEJ to be loaded + Predictive to be Loaded Site Contact Details Updated Tata sw not avail with CE now WO CSR Was <BLANK>; Now in112a41

[SPD:SS ATM/ABM:DISPENSER:DISPENSR-PRESENTER:CASH NOT BEING DISPENSED:::] CDF - BR MR RAMANNA 9966067972 [Generated by Portal Login: ShirsaPa Contact: sanjay g 022-61957623 [email protected]] WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 03/04/12 15:10 W204032146 accepted by c2injd01 on 03/04/12 11:32 **esc;FSM bala and asm neville via mail;SLa in danger as ce busy on another call clear the transport sensor tested ATM working fine

Safe Door Hinges Broken;ATM Ofsite ATM Down Custd is available Tomorow 9-3-12 10:00am; Caller Deepali 65993582 W202031451 Is At Customer Location. CSR: PROB: 00 SN: 08-36142470 Date: 03/02/12 Time: 0624 Call: Mr WO Type Was CHGC; Now CHGI As Per Above Remarks CHGC to CHGI **Inq call from Rizwan Tata. WO CSR Was <BLANK>; Now In112B08 WO CSR Was In112B08; Now in112a95 Ce will check door hinges availabilitya and revert WO CSR Was in112a95; Now IN112J24 Request I004876259 DOOR HINGES QTY 2 PN 0090011164 Remedy ID FSC9245419 order processing - (Same Day) - Not Locally Available Ordered PN 0090011164 HINGE-ASSY Remedy ID FSC9245419 - I203150235 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 0090011164; as per CE part required from INFVISAK. WO CSR Was IN112J24; Now in112a41 PN 0090011164 Remedy ID FSC9245419 order canceled mail from umesh -eics to reorder the parts Request I004878747 PN 0090011164 Remedy ID FSC9250604 order processing - (Same Day) - Not Locally Available Ordered PN 0090011164 HINGE-ASSY Remedy ID FSC9250604 - I203160055 from INFVWADA has been processed. - Same Day - YCH by FSC Order PN 0090011164 SHIPPED FROM INFVWADA to ANNAVARAM; thru ONDOT awb# 204420570. ETA is on 17/3/2012 @ 16:30Hrs. First ETA has been set: 17/03/12 14:30 PN 0090011164 as per ondot part got DELIVERED ON 17/3/12 AT ONDOT same infrom to ce replaced door hinges tested working fine

cash is not dispensing; atm down ; atm on site ; coustd at site up to 17:30; caller tosif - tata- 65993583 W202210664 Is At Customer Location. CSR: PROB: 25 SN: 08-36134783 Date: 21/02/12 Time: 0435 Call: mr [4Tell Rule - RR-ATM_RRWords] WO CSR Was <BLANK>; Now r1inhn01 Customer is busy in brach hence not able to go to ATM for remote support. WO unassigned from r1inhn01; Now WO is Open. WO CSR Was <BLANK>; Now in112a41 WO CSR Was in112a41; Now in112j24 W203220726 accepted by c2injd01 on 22/03/12 14:03 First ETA has been set: 22/03/12 17:20 as per jp need to be replace [part no-0090009965 Request I004892110 was successfully created. (ARNOTE 1100) PN 0090009965 Remedy ID FSC9279344 order processing - (Same Day) - Not Locally Available Ordered PN 0090009965 PRINTER-40 COL JOURNAL ONLY Remedy ID FSC9279344 SPO30307652 from CENTRAL-S has been processed. - Same Day - Fedex by FSC Order Part: 0090009965 shipped 22/03/12 to IN112J24 Airway Bill: 181595561 ondot Part: 0090009965 shipped from bangloure stores eta is 18.00hrs on 26.03.2012@vijaywada stores PN 0090009965 BOL 181595561 ondot on Remedy ID FSC9279344 **esc;FSM bala;asm neville and pm ravikumar via mail; REsolution missed for part.Mc is non-op **high eta mail sent to logistic mail sent to ondot to revise the ETA As per babu from ondot revise ETA is 25/03 at 14.00hrs Mail sent to YCH CC / LA to confirm the part del status EM#10 mail sent to RLM to assist on part status Pn: 0090009965 recvd at vwada same frwd to Site eta: 11:00hrs on 27-3-2012 saami awb no: 286202 WO CSR Was in112j24; Now in112a41 EM#09 mail sent to sc to prioritise call for closure PN 0090009965 BOL 181595561 ondot on Remedy ID FSC9279344 Pn: 0090009965 Delivered to ce replaced rp and jp cleared the dispenser error tested working fine

GWU-1 Denomination failure RA=LogField:NCG002D IH1 | 20Text:03/18/2012 11:54 AM CASSETTE 2 FA TAL // cust SRIDHAR 9533544489 /spoke to ncr e ngg /Mahesh-9393471777 // AMOL---7498526 | | WO CSR Was <BLANK>; Now in112a41 Informed CE First ETA has been set: 18/03/12 13:55 W203180348 accepted by c2invb02 on 18/03/12 12:15 WO Type Was 2; Now 4 As per the update from CE this call has been re-scheduled for tommorrow as per the custodian told him that Cassete is not functioning properly. cleaned the dispenser sensor and atm workingfie

ATM; not coming in service WO CSR Was <BLANK>; Now in112j24 First ETA has been set: 20/03/12 12:31 4450721021 not able do the partrequest due to ce code isnot active in remedy Request I004885858 PN 4450721021 Remedy ID FSC9266292 order processing - (Same Day) - Not Locally Available Ordered PN 4450721021 SHUTTER ASSEMBLY MOTOR LOWER Remedy ID FSC9266292 - I203200385 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 4450721021 shipped from INFHYDER to Site; thru ONDOT awb# 204425817; ETA is on 21/3/2012 @ 18:30Hrs. **esc;fSM bala;asm neville and pm ravikumar via mail;Resolution missed for part. SHUTTER ASSEMBLY MOTOR is requested.Mc is non-op EM#10 mail sent to RLM to assist on part status PN 4450721021 revised eta; 13:30 on 22-3-2012 due to oda location EM#10 mail sent to RLM to assist on part status Mail sent to YCH tocfm the delivery status. As per ondot part is delivered at site. cust schld for 11.00hrs tomorrow WO CSR Was in112j24; Now in112a41 For REplacing shutter ;Branch cust presence is required. replaced shutter mc working fine

atm not coming in service ; atm down ; atm on site ; coustd at site as per ce call ; caller smita gasper - 7498598 inform ce mahech. ce will inform ce ravi WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 23/03/12 18:28 adjust the lan cable and port. Ping the switch ip. Tested working fine. Tranx 0180 cash withdrawal of rs.1200 predictive sw not loaded as ce does not have CD; NCR Ce mahesh will arrange the same

Safe Door not working;ATM Op;Offsite;custd avail till 18:30 as per caller sagar Switch 04428421241 W111080028 Is At Customer Location. CSR: PROB: 25 SN: 94-45479862 Date: 08/11/11 Time: 0243 Call: mr WO CSR Was <BLANK>; Now IN112A41 First ETA has been set: 30/03/12 18:35 W203302853 accepted by c2injd01 on 30/03/12 16:50 WO Type Was 2; Now chgc Remarks: found la guard lock is not working taken remote support from TSS and as per them safe to be break open. Part required is 0090018987 Request I004907960 PN 0090026834 Remedy ID FSC9315136 order processing - (Same Day) - Not Locally Available Ordered PN 0090026834 SAFE LOCK ELECTRONIC Remedy ID FSC9315136 - I203300695 from INFCHENN has been processed. - Same Day - YCH by FSC Order QUOTATION TO BE SENT PN 0090026834 part arranged from chennai stores to site; Kakinada; vide ondot awb#204428360. eta is 1600 hrs on 02.04.2012. WO Type Was chgc; Now chgi Mail from AFSM hanuman; Call type will be chgi as per mr.Suresh vankadaru

MONITOR SCREEN PROBLEM// CUST HARNATH_ 9989553421// SPOKENW ITH WITH NCR ENG MAHESH_ 9676515777// ABEY_ 7498564 CALLER: ABEY 7498564 WO CSR Was <BLANK>; Now IN112J24 WO CSR Was IN112J24; Now IN112A41 First ETA has been set: 30/03/12 17:21 W203302562 accepted by c2injd01 on 30/03/12 16:50 today ce was busy with other call ( INST ) WO CSR Was IN112A41; Now in112j24 Request I004909277 WO CSR Was IN112j24; Now IN112A41 PN 4450728233 Remedy ID FSC9319196 order processing - (Same Day) - Not Locally Available Ordered PN 4450728233 MOTHERBOARD - INTEL GL40 CHIPS Remedy ID FSC9319196 - I203310239 from INFNAGPR has been processed. - Same Day - YCH by FSC Order PN 4450728233 shipped from infnagpur to vijayawada store eta is 18:00hrs on 02/04/2012 thru ondot awb#204423517. PN 4450728233 mail sent to ych to update best part ETA PN 4450728233 PLEASE IGNORE PREVIOUS REMARKS. PN 4450728233 PART NOT AVAILABLE IN INFNAGPR FSL. MAIL SENT TO ESC TEAM. PN 4450728233 Remedy ID FSC9319196 order canceled Ordered PN 4450728233 MOTHERBOARD - INTEL GL40 CHIPS Remedy ID I004909723 - I203310542 from INFTIRUV has been processed. - Same Day - YCH by cc185110 PN 4450728233 Remedy ID I004909723 order processing - (Same Day) - Not Locally Available ³PN 4450728233 SHIPPED FROM INFTIRUV TO SITE THRU SAAMI ETA IS ON 04/04/2012 @ 17:00HRS AWB# 296521. Mailed YCH South to improve ETA on priority. **esc;FSM bala;asm neville and pm ravikumar via mail;REsolution missed for part;Mc is non-op High ETA mail sent to eics W203302562 accepted by c2injd01 on 02/04/12 14:12 PN 4450728233 Given eta is the best eta. EM#10 mail sent to RLM to assist on part status

Preventive maintenance to be done EJ / DVSS status to be checked and update Predective s/w to be checked WO CSR Was <BLANK>; Now in112a41 pm done

PM to be done WO CSR Was <BLANK>; Now in112a41 pm done

dispenser problem; atm down; offsite; cust. at the site; caller-vishwanath-tata-66082946 WO CSR Was <BLANK>; Now r1insp01 try no is ringing still ringing try several time no response call passing to ct WO unassigned from r1insp01; Now WO is Open. WO CSR Was <BLANK>; Now IN112J24 WO CSR Was IN112J24; Now IN112A41 as per ce mahesh ce ravi is working at site First ETA has been set: 04/04/12 11:56 4450587806 Gear drive qty 2 Request I004916984 4450644331 belt qty 1 Request I004916989 4450612652 vacuum pump Request I004916993 **esc;fSM bala;asm neville and pm ravikumar via mail;Resolution will be missed for part. Multiple part requested.Mc is op Ordered PN 4450587806 GEAR-DRIVE 36T-5W Remedy ID FSC9336289 - I204040376 from INFHYDER has been processed. - Next Day - YCH by FSC Order Ordered PN 4450644331 BELT-VERTICAL TRANSPORT Remedy ID FSC9336292 - I204040376 from INFHYDER has been processed. - Next Day - YCH by FSC Order PN 4450587806 Remedy ID FSC9336289 order processing - (Same Day) - Not Locally Available PN 4450644331 Remedy ID FSC9336292 order processing - (Same Day) - Not Locally Available PN 4450698832 Remedy ID FSC9336300 order processing - (Same Day) - Not Locally Available Ordered PN 4450698832 VACUM-PUMP ASSY Remedy ID FSC9336300 - I204040376 from INFHYDER has been processed. - Next Day - YCH by FSC Order pn 4450698832/4450587806/4450644331 shipped from infhyder to site eta 5/4/2012 17 30 hrs awb# saami 265172.

Preventive maintenance to be done EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now in112a41 0090018958 Request I004885456 was successfully created. (ARNOTE 1100) PN 0090023849 Remedy ID FSC9265884 order processing - (Same Day) - Not Locally Available Ordered PN 0090023908 PRINTER-W/TRANSPORT 40 COLUMN Remedy ID FSC9265884 SPO30306378 from CENTRAL-S has been processed. - Next Day - Fedex by rs185226 Part: 0090023908 shipped 20/03/12 to IN112A41 Airway Bill: 181595670 ONDOT Part: 0090023908 shipped FROM central w/h ;eta is 18:00 on 22.03.2012 at vijayawada stores PN 0090023908 BOL 181595670 ONDOT on Remedy ID FSC9265884 PN 0090023908 DELIVERED ON 22/3/12 AT 13:00hrs at VIJAYAWADA YCH. PN 0090023908 BOL 181595670 ONDOT on Remedy ID FSC9265884

Preventive Maintenance to be done EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now in112a41 pm done

monitor screen blank;down;offsite;cust vail when cewill call;caller-ravi kumar-br-9441077432 W112190250 Is At Customer Location. CSR: PROB: 25 SN: 94-41097928 Date: 19/12/11 Time: 1005 Call: Mr.ram subaroa- WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 19/03/12 19:00 **esc;FSM bala and asm pandey via mail;SLa missed yest as CE was on outlocation call W203191106 accepted by c2injd01 on 20/03/12 08:53 cleaned the NV ram and atm workingfine

Cash dispensor atm down;on site custd avail till 19:00 as per caller amol tata 66082960 W202210664 Is At Customer Location. CSR: PROB: 25 SN: 08-36134783 Date: 21/02/12 Time: 0435 Call: mr WO CSR Was <BLANK>; Now in112a97 First ETA has been set: 19/03/12 19:35 WO CSR Was in112a97; Now in112a41 WO Type Was 1; Now 4 cst sc 11:00hrs on 20/02/12 **esc;FSM bala and asm neville via mail;SLa in danger as ce busy on calls W203191402 accepted by c2injd01 on 20/03/12 08:53 WO Type Was 4; Now chgf no problem found TXN-5020

MOnitor problam ; atm down ; atm off site; coustd at site up to 18:00; caller ravi kumar - CO - 9441077432 W112190250 Is At Customer Location. CSR: PROB: 25 SN: 94-41097928 Date: 19/12/11 Time: 1005 Call: Mr.ram subaroa- WO CSR Was <BLANK>; Now in112a41 Accept Date/Time is set to 24/03/12 12:29 IN112A41EV- The ETA for this work order is invalid; please update the ETA time. call is pending for internal rason as part is already requested in PM call. Part ETA at site is awaited First ETA has been set: 25/03/12 12:00 As per ce cleared the NV Ram

Checking of DVR(DVSS) functionality; Contact Diebold Radia team & collect docket numberAny issue on DVSS functionality to be fixed. planned for 29th feb WO CSR Was <BLANK>; Now in112a01 First ETA has been set: 29/02/12 14:30 Update cd is not installed and nvigil is not updated during the time of installation. TL sridhar will arrange UPdate CD. Approx ETa 01st march CE will received the same on 02nd march Update CD still not received. CE will receive the same by tom 2nd half. Activity will be done accordingly-02/03/12 ce unwell and not avail till 07th march. CE having one activity ( EPP rollout ) planned for 8th march. this site will be done on 9th march 05/03/12 WO CSR Was in112a01; Now in112a95 WO CSR Was in112a95; Now in112a01 call is suspended as dvd drive is not available. CE mahesh will arrange the same. approx ETA 12th march Call planned for 15th march-14/03/12 WO CSR Was in112a01; Now IN112A41 Insatalled Radia and updated DBR software Docket NO:40801 DVDR docket no 40847

[SPD:SS ATM/ABM:PHYSICAL SECURITY:SECURITY PHYSICAL:SECURITY FEATURE )MECHANICAL LOCK) INOPERATIVE:::] COMBINATION LOCK PROB (MAGNETIC) // CUST AT SITE // ONSITE ATM [Generated by Portal Login: Darve-01 Contact: Santosh Darvesh 022-61957623/22/21/24/49 [email protected]] WO CSR Was <BLANK>; Now IN112a41 First ETA has been set: 26/03/12 19:35 dash card reader-0090022394 Request I004898447 was successfully created. (ARNOTE 1100) PN 0090022394 Remedy ID FSC9294019 order processing - (Same Day) - Not Locally Available mail sent to EICS to cancel the requested part as it requertsed by mistake PN 0090022394 order cancelled from hyder as per e-mail from SC/Dhiraj. Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID FSC9294019 - I203260995 from INFHYDER has been processed. - Same Day - YCH by FSC Order WO Type Was 1; Now chgc cust require electronic lock so call is chgc call kindly sent the qoute to Mr. hanuman as per ce PN 0090022394-I203260995; It was requested by mistake. IT cancelled. PN 0090022394; part not available @ INFHYDER. Kindly process from other location. PN 0090022394 Remedy ID FSC9294019 order canceled PN 0090022394 Remedy ID I004898631 order processing - (Same Day) - Not Locally Available Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID I004898631 - I203261052 from INFVWADA has been processed. - Next Day - YCH by cc185110 PN 0090022394; rcvd after cutoff time.ETA & AWB# will be updated in the morning(27/03/2012). pn:0090022394 shipped from INFVWADA to site; eta is on 28/03/2012 @ 13:30hrs; awb#saami 286209. CE is in dispatch mode from yest; No further revert from CE.Same updated to AFSm hanuman Electronic Lock is required. QUOTATION TO BE SENT Mail sent to FSM QUOTATION SENT APPROVAL AWAITED PN 0090022394 As per ce part not required. Please cancel the remedy. Part hold in WH. PN 0090022394 Remedy ID I004898631 order canceled


7386981626 atm not in service atm down;off site custd avail till 17:00 as per caller Mr Swami Br 9959352322 W112190250 Is At Customer Location. CSR: PROB: 25 SN: 94-41097928 Date: 19/12/11 Time: 1005 Call: Mr.ram subaroa- [4Tell Rule - RR-ATM_OutOfService] Detected Revisit Threshold [LEVEL 1] WO CSR Was <BLANK>; Now R1INSA02 atm is showing screen blank. this problem happens after screen loading activity done on 24/3/2012. suspedcted download issue. Passing Call To Control Tower... Dispatch The Engineer.... WO unassigned from R1INSA02; Now WO is Open. WO CSR Was <BLANK>; Now IN112A41 First ETA has been set: 26/03/12 17:40 ce cleared the NVRAM of PC Core and replaced the alternate PC RAM EJ disabled and enabled and tested ATM is working fine.

Cash Dispensar Fatal;ATM Ofsite;ATM Down;Custd is avail till 19:00pm;caller Tausif 66082500 W202051369 Is At Customer Location. CSR: PROB: 00 SN: 94-39730406 Date: 05/02/12 Time: 0531 Call: Mr Detected Revisit Threshold [LEVEL 1] *RRS* WO CSR Was <BLANK>; Now r1innw01 cell not getting connect still same prob- no ringing tine coming from call WO unassigned from r1innw01; Now WO is Open. WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 21/03/12 12:40 WO CSR Was in112a41; Now in112j24 **esc;fSM bala and asm neville via mail;SLa in danger as ce busy on call W203210317 accepted by c2injd01 on 21/03/12 11:43 Pick Module 4450686427 Request I004888091 Ordered PN 4450686427 MODULE-ARIA3 DOUBLE PICK ASM Remedy ID FSC9271525 - I203210281 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 4450686427 Remedy ID FSC9271525 order processing - (Same Day) - Not Locally Available **esc;FSM bala;asm neville and pm ravikumar via mail;Call is now pending for part. Pick module ETA awaited.Mc is op PN 4450686427 Shipped from INFHYDER to INFVWADA ETa on 22/03/2012 @ 18:00hrs; Saami Awb # 285554. WO CSR Was in112j24; Now in112a41 W203210317 accepted by c2injd01 on 22/03/12 12:14 PN 4450686427 Delivered to CE on 22/03/2012 @ 16:00hrs. replaced pick module tested ATM working fine ce not loaded s/w ( predictive )

PM to be done dvss to be checked predective to be checked WO CSR Was <BLANK>; Now IN112A41

alt no.9963743865 Card reader fatal ATM down cust not at site caller santosh-tata-66591733 W202220042 Is At Customer Location. CSR: PROB: 25 SN: 94-37467620 Date: 22/02/12 Time: 0239 Call: mr call is schedule for today 1000hrs same inform to santosh from tata First ETA has been set: 31/03/12 10:00 WO CSR Was <BLANK>; Now in112a41 Detected Revisit Threshold [LEVEL 1] dash card : 0090022394 Request I004909265 PN 0090022394 Remedy ID FSC9319180 order processing - (Same Day) - Not Locally Available Ordered PN 0090022394 MAGNETIC STRIPE/SMART CARD DI Remedy ID FSC9319180 - I203310232 from INFHYDER has been processed. - Same Day - YCH by FSC Order PN 0090022394 Shipped from INFHYDER to Site ETA on 02/04/2012 @ 17:00hrs; Saami Awb # 265751. PN 0090022394 mail sent to ych to update best part ETA **esc;FSM bala;asm neville and pm ravikumar via mail;Resolution is missed for part.Dash card reader is required. Mc is non-op PN 0090022394 DELIVERED TO CE AT 12 00 HRS replaced the card reader tested ATM working fine TXN : 8916

[SPD:SS ATM/ABM:OTHER DEVICES:DATA STORAGE DEV:FAILURE TO COPY FILE OR PULL LOGS / TALLIES:::] radia to be configured [Generated by Portal Login: DeepakPu Contact: Vikas Mishra 022-30969981 [email protected]] WO Type Was 2; Now CHGC radia to be configured APPROVAL AWAITED mail from [email protected] Sat 1/7/2012 10:37 AM APPROVAL RECEIVED WO CSR Was <BLANK>; Now IN112A95 ce loaded with calls; ETA 12th jan ETA revised to 14th jan call will be attended on 15th feb CE Busy on calls; REvised eta 17th feb ce busy will be done on monday 27/2 First ETA has been set: 27/02/12 10:00 (02/03/12 Radia sw still not received. CE will receive the same by tom 2nd half. Activity will be done accordingly) ce unwell and not avail till 07th march. CE having one activity ( EPP rollout ) planned for 8th march. this site will be done on 9th march -05/03/12 call suspended for DVD drive WO CSR Was IN112A95; Now in112a01 Mail sent to FSM Call planned for 15th march-14/03/12 WO CSR Was in112a01; Now IN112A41 RAdia loaded; Docket no pending Docket NO:40801

Preventive maintenance to be done EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now IN112a41 PM done .ATM Tested working fine..

Safe door not6 working; ATM down; ATM offsite; Cust not @ site availble when cE calls him Caller Marti Datacentre 04428421241 W111080028 Is At Customer Location. CSR: PROB: 25 SN: 94-45479862 Date: 08/11/11 Time: 0243 Call: mr WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 19/03/12 20:30 Mail sent to FSM **Esc to Mr.NVS;Hanuman FSM & Sr Ce TN Naveen kumar via Mail for response & resolution missed due to no revert from ce **esc;AFSM suresh via mail;SLa missed yest as there is no revert from CE W203191721 accepted by c2injd01 on 20/03/12 08:53 fixed the screw of the hood lock. Tested working fine

[SPD:SS ATM/ABM:SOFTWARE:SOFTWARE:SYMPTOM/FAULT NOT FOUND:::] ATM is not coming into service [Generated by Portal Login: JadhavDh Contact: Dharmesh Jadhav 022-61957645 [email protected]] [4Tell Rule - RR-ATM_OutOfService] WO CSR Was <BLANK>; Now r1insp01 spoken with cust as per him after one transaction time out error showing atm offsite cust not at site suspected switch issue call passing to ct WO unassigned from r1insp01; Now WO is Open. WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 26/03/12 13:17 W203260276 accepted by c2injd01 on 26/03/12 11:27 ce is going to tata ATM due to Esca recd ce will revert back with sr number enter ATM properties and clear the nv ram of JP RP tested woriking fine

Inst to be planned; Load SDMS; Collect EJ Docket no & bal inq txn no with date & time & Capture Mac ID. CP funtionality to be checked; Rat mesh to be installed & captured in remarks while closure; Network Card MAC Address to be captured from the ATM add;(Euronet - HDFC)D No. 50-1-5/B; Main Road; Jagannaikpuram; Kakinada. 533002. Contact person - Jitendra 7498077183 WO CSR Was <BLANK>; Now in112a41 First ETA has been set: 02/04/12 17:00 CE not getting the dowload hence call suspended. Load the base and update. Base IUI repointed update loaded and download is not coming. Mr.Jitendra from euronet said leave the site and reaload the software today at 09:30am.

ATM to be installed; domain config to be set; Enable EJ and take confirmation from LVB Software verion 5.1 to be ussed LVB No.67-15-29/A; Ground Floor; Pithapuram Road; Opp.JNTU; Nagemallithota; Kakinada - 533003 Contact person - Assistant Manager - Mr. Leela Venkateshwara Rao - 9985283803 WO CSR Was <BLANK>; Now in112k24 AS PER CUSTOMER SITE IS READY BUT CE IS BUSY WITH OUT LOCATION CALL First ETA has been set: 27/09/11 16:30 (27/09/11 S/W not available with CE and will be sent today) MEETING WITH AP TERRITORY MANAGER IN RAJAHMUNDRY A ND ALSO TO THE SOFTWARE CD'S FROM SENIOR CE mail sent to sc for updates - as on 28 sept 11 ce rajsehkhar Tel:9010713384 (28/09/11 - Ce is already dispatched for INST) TSO|gx002f08| CASH LOADING PENDING AND THE CAMERA NEED TO BE INS TALLED ce rajsekhar TEl:9010713384 ETA 13:00 planned for today 29/09/11 GEMS Incident created: 000000047149806; WO Removed from Collaboration with GEMS Incident - 000000047149806; SAFE LOCK PROBLEM NOT ABLE TO OPEN THE SAFE LOCK T O LOAD THE CASH AS PER THE INSTRUCTIONS FROM TSS S AFE LOCK TO BE IDEAL FOR 2-3 HRS WO CSR Was in112k24; Now in112j23 STILL WAITING FOR THE CUSTOMER.... PASSWARD ACCEPT BUT LOCK NOT OPEN;SPOKE WITH TSS M R.SAKTIVEL;HE CONFORMED SAFE DOOR CUT OPEN ARRANGE D BY PLANT;AFTER CUT OPEN LOCK WILL BE REPLACED. obf raised 30/09/11 (01/10/11 CE will visit the site today) (01/10/11- Ce visited the site on 1st oct. Part failed) (03/10/11 Ce is already dispatched on obf wo. Approx eta 13:00 ) (3rd oct 2011 : AGAIN RECEIVED PART ALSO OUT OF BOX DEFECTIVE;SO NEED TO BE REPLACE THE NEW PART. LAGARD LOCK-00900 18987-1NO. part is requested) (4/10/11 Mail sent to eics to confirm part delivery status for OBF wo ) (04/10/11 cust not avail today. SC for 05th oct @ 15:00 hrs) ce lingaraju Tel:8106022380 ETA 15:00 hrs on 05th oct (04/10/11) CALL SUSPENDED DUE TO CASH LOADING PENDING. Updated 05/10/11 WO CSR Was in112j23; Now in112k24 CE LINGARAJ TOLD THAT SAFE LOCK HAS BEEN RECTIFIED BY FIXING NEW SAFE LOCK ONLY CASH LOADING IS PEND ING BUT AS PER CUSTOMER HE RECEIVED A MAIL REGARDI NG NEW MACHINE ARRIVAL AT THAT SITE INSTEAD OF OLD ONE AND HE ALSO CONFIRMED THAT NO SAFE LOCK CAME TO THE SITE AND HE IS NOT READY TO LOAD THE CASH updated 12/10/11 cust is not willing to load the cash because of safe lock issue-updated 20/10/11 (31/10/11 remarks same as above) KINDLY CANCEL THE THIS WO AS THE CUSTOMER GOT ANOT HER ATM AT SITE INSTEAD OF THIS ATM; WHOSE INSTAL LED BY OUR NCR CE LINGARAJU new mc is installed at site with given serial no.94-45479862 updated 16/11/11 same as above updated 28/11/11 WO unassigned from in112k24; Now WO is Open. Equipment was SN: 94-45190707 PID: 2012-2110-8600 and was modified by c3inrs04 to New Equipment SN: 94-45479862 PID: 2012-2110-8600 (09/01/12 mail sent to afsm to revert back with schedule plan) (ATM INSTALLED IC & IMAGES collected. Secondary Camera fixing will be done by customer today. Inst will be planned accordingly. Approx ETA 15:00 hrs on 10th jan -updated 09/01/12 ) WO CSR Was <BLANK>; Now in112a95 WO CSR Was in112a95; Now IN112J24 WO CSR Was IN112J24; Now IN112A41 Installation done. check the safe lock. CE to speak to AFSM hanuman and recevert




Preventive maintenance to be done EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now in112a41 pm done






TEJ to be loaded + Predictive to be Loaded Site Contact Details Updated Tata sw not avail with CE now WO CSR Was <BLANK>; Now in112a41









Preventive maintenance to be done EJ / DVSS status to be checked and update Predective s/w to be checked WO CSR Was <BLANK>; Now in112a41 pm done



Preventive Maintenance to be done EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now in112a41 pm done









PM to be done dvss to be checked predective to be checked WO CSR Was <BLANK>; Now IN112A41



Preventive maintenance to be done EJ / DVSS status to be checked and update WO CSR Was <BLANK>; Now IN112a41 PM done .ATM Tested working fine..





















































































































































































































































































































































































































Book6(2)

Documents

detected revisit

bal inq txn

data storage

mr wo type

lakshmi vilas

india east

systems hospital

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