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Body Language The Hidden Language Brad Nunnally UX Solution Architect | Perficient XD @bnunnally IA Summit 2014 #IAS14
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Body Language The Hidden Language

Aug 11, 2014

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Design

Brad Nunnally

As designers, we are lucky enough to get to interact with many different types of people during the course of our work. We observe people using technology and proposed design solutions. While working on our projects, we collaborate directly with our team, clients, and stakeholders to bring a solution to life. All of this interaction exposes us to lots of body language. The language of the body offers up many hints and insights into what people are thinking and feeling. It’s been said that our bodies tell what is really on our minds, and it’s important to know not only what others might be telling you but what you could be telling them.

It’s important for designers to have a fundamental understanding of body language and what are key signs to look for when interacting with users or project teams. There are key patterns that, when observed correctly, can tell you if someone is supportive of your idea, hiding their true feelings, or simply sitting back and daydreaming the meeting away.

Observing non-verbal communication cues is only one side of the coin, though—the other side being your own body language. Inherently knowing the patterns and signs of the body opens your eyes to the messages you might be giving off. The ability to manage your own body language is something that can be learned and mastered, helping you become a better collaborator and communicator.

Participants will walk away from this session with basic knowledge of how to read and respond to common non-verbal communication patterns and learn how to better manage their own non-verbal communication. They will be armed with additional resources to continue on their path of mastering the language of the body.
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Page 1: Body Language The Hidden Language

Body Language The Hidden Language

Brad Nunnally UX Solution Architect | Perficient XD @bnunnally IA Summit 2014 #IAS14

Page 2: Body Language The Hidden Language

@bnunnally IA Summit 2014 #IAS14

Gone Hollywood

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Glimpse The Soul

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State of Mind

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Albert Mehrabian found that the total impact of a message is about 7 percent verbal (words only)

and 38 percent vocal

(including tone, inflection, and other sounds) and

55 percent nonverbal.

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A Reflection of Self

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Express Feelings

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Decisions

SCIENCE shows that a decision is made up to 7 seconds before the decision has been verbally communicated.

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Predictions

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Why Should Designers Care?

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Research Methods

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Observational Data

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Seeing Signals

‣ Allows you to ask smarter questions

‣ Aware of sensitive topics

‣ Predicting when you might risk breaking trust

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The Client

Co-Workers

Peers

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Collaboration

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Present Yourself

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Bad News…

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Disagreement…

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Agreement

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Voiceless Participants

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What are the signs?

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Hands

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Open

‣ Acceptance of an idea or person

‣ Signal of openness and trustworthiness

‣ Coupled with touching

‣ Fondness

‣ Familiarity

‣ Offering up something

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Closed

‣ Agressive

‣ Defensive

‣ Seeking Dominance or Control

‣ Seeking Resolution

‣ Uncomfortable

‣ Attempting to reassure oneself

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The Handshake

‣ Attempt to dominate other person

‣ Signal submission to other person

‣ Determining social status or equality

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Arms

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Open

‣ Showing trust

‣ Presenting their “core”

‣ Feeling agreeable

‣ Making presences feel known

‣ Showing excitement

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Crossed

‣ Protecting their “core”

‣ Feels threatened

‣ Disagreeable

‣ Tense and closed off

‣ Feeling anxious or rejected

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Legs

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Crossed

‣ Feeling closed off

‣ Desires some privacy

‣ Get distance from others

‣ Showing a sense of insecurity

‣ Close minded

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Spread Out

‣ Confidence in oneself

‣ Showing interest if directional

‣ Desire to move if directional

‣ Standing one’s ground

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Face

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Eyes

‣ Pupils signal honesty or deceit

‣ Direction indicates if they are using memory or imagination

‣ Corners show authenticity

‣ Blinking shows level of comfort

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Nose

‣ Flaring shows discomfort or displeasure

‣ Coloring indicates emotional state

‣ Pinching or rubbing are signs of doubt

‣ Or needing to sneeze

‣ Wrinkling conveys a sense of distaste

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Mouth

‣ Pursed lips signal displeasure or frustration

‣ Biting lips or cheeks is a sign of anxious feelings

‣ Twitching indicates cynicism or disbelief

‣ Smile, mixed bag of meanings

‣ Full, Half, Smirk, etc

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The Body

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Cowboy

‣ Sizing up another person

‣ Generally an aggressive stance

‣ Looking to establish their presence

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Hands & Head

‣ Ready to “take the floor”

‣ Disengaged from current conversation

‣ Broadcasting a sense of confidence

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Edge of Seat

‣ Passionate or excited about what’s going on

‣ Ready to take action

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Cultural Differences

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Universal Signs

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Different Meanings

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Physical Expressions

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Game Time!

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Charades!!

‣ 1 Host

‣ 4 “Guests”

‣ Host needs to guess each Guests general demeanor

‣ Guests can only communicate non-verbally

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Happy Sad

Giddy Tired

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Charades!!

‣ 1 Host

‣ 4 “Guests”

‣ Host needs to guess each Guests general demeanor

‣ Guests can only communicate non-verbally

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So What?

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Take Aways

‣ Reading body language is a good soft skill for designers and researchers

‣ Context MATTERS! Sometimes someone might just be a little cold

‣ Don’t focus on a single signal, but focus on all of them

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How Do You Practice

Reading?

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Watch Yourself

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Watch Others

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Ask… If Appropriate

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Mimicking

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Read Up

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Start Acting