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Body Language

Oct 23, 2014

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BODY LANGUAGE

Corporate Class Inc. 44 Charles Street West Suite 4711 Toronto, Canada M4Y 1R8 Tel 416-967-1221 Fax 416-967-2818 General Inquiries [email protected] Web Site www.corporateclassinc.comCopyright 2003 -- 2007 Corporate Class Inc. -- All Rights Reserved Copyright 2003 2007 Corporate Class Inc. All Rights Reserved

BODY LANGUAGE

Corporate Class Inc. 44 Charles Street West Suite 4711 Toronto, Canada M4Y 1R8 Tel 416-967-1221 Fax 416-967-2818 General Inquiries [email protected] Web Site www.corporateclassinc.comCopyright 2003 -- 2007 Corporate Class Inc. -- All Rights Reserved Copyright 2003 2007 Corporate Class Inc. All Rights Reserved

CORPORATE CLASS INC.

NORTH AMERICAN BUSINESS ETIQUETTE

Copyright 2003 - 2007 Corporate Class Inc. - All Rights Reserved

Corporate Class Inc. 44 Charles Street West Suite 4711 Toronto, Canada M4Y 1R8 Tel 416-967-1221

Copyright 2003-2007, Corporate Class Inc. - All Rights Reserved

Corporate Class Inc. owns all rights to these materials. Corporate Class Inc. is licensing these materials for use by one individual only, whether for private use or in connection with any training course in which Fax 416-967-2818 these materials are provided. No part of this publication, nor any materials used in this training session General Inquiries may be reproduced, stored in a retrieval system or transmitted in any form by any process electronic, [email protected] mechanical, photocopying, recording or otherwise. No rights to reproduce, transfer, assign or create, Web Site 1 in whole or in part, derivative works based on these materials are granted without the express written www.corporateclassinc.com Corporate Class Inc. - North American Business Etiquette consent of Corporate Class Inc.

CORPORATE CLASS INC.

NORTH AMERICAN BUSINESS ETIQUETTETABLE OF CONTENTS WORKSHOP INTRODUCTION About Corporate Class Inc. Diane Craig Poised for Success: The Starting Point Setting My Goals INTERPERSONAL COMMUNICATION ETIQUETTE Overview Interpersonal Communication Etiquette Test Body Language Eye Contact The Handshake

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Copyright 2003 - 2007 Corporate Class Inc. - All Rights Reserved

Corporate Class Inc. 44 Charles Street West Suite 4711 Toronto, Canada M4Y 1R8 Tel 416-967-1221 Fax 416-967-2818 General Inquiries [email protected] Web Site www.corporateclassinc.com Corporate Class Inc. - North American Business Etiquette

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CORPORATE CLASS INC.

NORTH AMERICAN BUSINESS ETIQUETTEAbout Corporate Calss Inc. Corporate Class Inc. provides training solutions, advice and consultation in contemporary business etiquette, international protocol, social etiquette, dining etiquette, and dress and decorum. Our mission is to give the knowledge and tools needed to present a polished, professional image an image that conveys intelligence and poise and that inspires confidence in your clients and within your company.

With offices in Toronto and Ottawa, Corporate Class Inc. has been helping organizations and individuals succeed since 1981. We have worked one-onone with executives, politicians, sales professionals, and recent university graduates. We have delivered workshops to organizations such as Bell Canada, Canada Post Corporation and Queens University School of Business, to name a few of our clients. Whether you are looking to enhance your personal and professional image, or sharpen your companys competitive edge, Corporate Class Inc. can help you achieve your goals.Copyright 2003 - 2007 Corporate Class Inc. - All Rights Reserved

Corporate Class Inc. 44 Charles Street West Suite 4711 Toronto, Canada M4Y 1R8 Tel 416-967-1221 Fax 416-967-2818 General Inquiries [email protected] Web Site www.corporateclassinc.com Corporate Class Inc. - North American Business Etiquette

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CORPORATE CLASS INC.

NORTH AMERICAN BUSINESS ETIQUETTEDiane Craig Ms. Craig has dedicated her career to the development and enhancement of the professional image of individuals and organizations. She is a graduate of the Protocol School of Washington, and holds a Certificate in Intercultural Studies from the University of British Columbia. Ms. Craig provides the most expert training and consultation available in national and international business protocol. Ms. Craig is an alumna of LAcadmie des Hauts Couturiers Canadiens, and was an instructor at the Richard Robinson School of Fashion Design in Ottawa. Her extensive training in fashion, combined with several years of experience working with professionals and politicians, has earned her a top spot as an image consultant. Her views are often quoted in the daily press such as The Globe and Mail and The National Post. Ms. Craig has appeared on programs such as The National on CBC and Canada AM on CTV. In 2004 Ms. Craig received the Meritorious Service Medal from the Governor General of Canada, Her Excellency Adrienne Clarkson for her volunteer work.Copyright 2003 - 2007 Corporate Class Inc. - All Rights Reserved

Corporate Class Inc. 44 Charles Street West Suite 4711 Toronto, Canada M4Y 1R8 Tel 416-967-1221 Fax 416-967-2818 General Inquiries [email protected] Web Site www.corporateclassinc.com Corporate Class Inc. - North American Business Etiquette

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CORPORATE CLASS INC.

NORTH AMERICAN BUSINESS ETIQUETTEPoised for Success: The Starting Point Hello and welcome to the Corporate Class Inc. North American Business Etiquette workshop. We are here today to unravel the mysteries of protocol and etiquette, and to demystify the intricacies of human interaction. In the process, we will be building and enhancing skills that will help you strengthen your business relationships and improve your personal and professional image. Represent your company with poise and class. In todays competitive environment, image and style are often the deciding factors that can make or break a deal. While we will never really know how many opportunities have been missed because of an unintended lapse in manners, we do know that, in order to survive and succeed in these fast and often turbulent times, we must stand apart from the competition. Depending on the nature of your business and the market in which you operate, this could mean offering better products and services, or lower prices, or both. But regardless of the type of business and industry you are in, there is one sure way to sharpen your competitive edge: Outclass your competition by presenting a credible, trustworthy image the kind with whom you would want to do business.Copyright 2003 - 2007 Corporate Class Inc. - All Rights Reserved

Corporate Class Inc. 44 Charles Street West Suite 4711 Toronto, Canada M4Y 1R8 Tel 416-967-1221 Fax 416-967-2818 General Inquiries [email protected] Web Site www.corporateclassinc.com Corporate Class Inc. - North American Business Etiquette

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CORPORATE CLASS INC.

NORTH AMERICAN BUSINESS ETIQUETTESETTING MY GOALS What do I want to achieve by participating in this workshop? (Please write down the 5 key objectives you wish to accomplish and why theyre important to you.)

How will I know when Ive achieved my objectives? (Please be specific.)

What etiquette or protocol questions do I wish to have answered?

Copyright 2003 - 2007 Corporate Class Inc. - All Rights Reserved

Corporate Class Inc. 44 Charles Street West Suite 4711 Toronto, Canada M4Y 1R8 Tel 416-967-1221 Fax 416-967-2818 General Inquiries [email protected] Web Site www.corporateclassinc.com Corporate Class Inc. - North American Business Etiquette

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INTERPERSONAL COMMUNICATION ETIQUETTE

A well-known author who won a prestigious British award for her first collection of short stories recalls a private audience she had with the Queen of England. What struck me most, says the author, was that I knew the very moment the meeting was finished, even though the Queen never really said anything to that effect. But her body language, and the subtle change in her tone of voice, told me it was time for me to stand up and take my leave.

The Quintessential Differentiator A number of things come into play when we communicate with each other: the words we say, our tone and cadence of speech, our stance and unconscious body movements, and our deliberate actions. In business, how effectively you convey your message and image, and how astutely you interpret and respond to other peoples signals, can spell the difference between a failed or successful negotiation, a stalled career or a promotion, and a disgruntled or satisfied customer. This is where communication etiquetteCopyright 2003 - 2007 Corporate Class Inc. - All Rights Reserved

comes in. Effective communication etiquette is, essentially, a code of civil behaviour based on respect, understanding, consideration and logic. It is about putting your best foot forward each time and conducting yourself in a way that tellsCorporate Class Inc. 44 Charles Street West Suite 4711 Toronto, Canada M4Y 1R8 Tel 416-967-1221 Fax 416-967-2818 General Inquiries [email protected] Web Site www.corporateclassinc.com Corporate Class Inc. - North American Business Etiquette

people you have the intelligence and generosity of nature to recognize their needs. It is about class, that quintessential differentiator.

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INTERPERSONAL COMMUNICATION ETIQUETTE

OVERVIEW The purpose of this section is to help you develop skills to: Read other peoples body language and control our own; Use eye contact to build rapport and convey self-assurance; Execute the perfect handshake; Communication etiquette is a subtle art, but its impact is significant and the impression it leaves is long-lasting though perhaps not as enduring as the imp