Best Practices for Monitoring Employees and Building Trust

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Best Practices for Monitoring Employees & Building Trust

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Should I Monitor My Employees?

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You Probably Already Are.

Most managerial duties involve leading a team of employees or reviewing their work. For employees in the field, a great deal of the benefits which are present in an office setting are lost.

To prevent the loss of efficiency that can happen with employees in the field. Create a monitoring strategy with the following steps:

Decide what metrics need to be monitored

Decide what tools you need

Decide how to present your strategy to employees

Ensure that the solutions in place are legal and ethical

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What Should I be Monitoring?

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Every Business is Different

Photo-Tracking with Geo-Tagging allows managers to visualize what

reps are doing in the field.

Location Tracking is beneficial to managers and reps alike.

While it is up to the person implementing the monitoring system to prioritize what needs to be tracked, here are a couple of ideas for any field organization:

That Depends.

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Check your reports

Still Unsure?

Usually, KPI’s are a good indicator of what is most important to an organization. Start with the KPI’s in place if you’re having trouble coming up with metrics to track.

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How Do I Monitor Everything?

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Mobile field Activity Management SoftwareNearly every rep in the field will already be equipped with a smartphone or tablet. It is up to the organization whether or not to implement a BYOD policy, which lets employees supply their own device, or a COPE policy, where the organization supplies the devices.

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My Employees Don’t Want to be Monitored

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Employees want to be involved in the implementation of new processes.

Employees Benefit Too!

Explain Everything

There is a certain negative stigma attached to being monitored, and the initial reaction of employees may be to feel hurt or distrusted.

It is important that managers take the time to meet with employees and explain to them the benefits of such a program.

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What Benefits?

Employees can defend themselves from false accusations.

Employees can get rid of paper forms.

Employees have a manager who always knows where they are and can help them.

Everyone involved is held accountable to the truth.

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Is it Legal?

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Read here for more information on privacy rights.

Usually.

The law is constantly changes, and varies state to state. However…

GPS location tracking has been ruled legal by the majority of court decisions in the U.S.

Monitoring employee calls and texts is almost always legal while they are in the workplace. The exception is when the call is recognized as personal.

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Maintaining a Monitoring System

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Maintaining a Monitoring System

Once a monitoring system is in place, employers should make sure to update any employee handbooks to reflect the new policies that have been put in place. Additionally, employers should hold regular meetings regarding the usage of monitoring systems in order to gauge employee opinion and make changes as necessary. Although integration of any new system or policy within an organization can be a difficult task, field Managers and business owners who use this structured approach to employee monitoring in the field will begin to notice positive changes in employee behavior and work performance.

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Thank you!