Bachelor of Business Administration Degree in Real …facilities.utsa.edu/wp-content/uploads/2017/02/BBA... · · 2017-02-20Bachelor of Business Administration Degree in Real Estate

Bachelor of Business Administration Degree in Real Estate Finance and Development

The Bachelor of Business Administration degree in Real Estate Finance and Development offers students the opportunity to minor in Construction Management, Finance, or Facilities Management. The Construction Management minor is offered by the College of Business with support from the architecture program. Architecture and Construction Management and Science courses are described under the College of Architecture. The minimum number of semester hours for the B.B.A. in Real Estate Finance and Development is 120. The minimum number of semester hours for the B.B.A. in Real Estate Finance and Development with a Minor in Finance is 120. The minimum number of semester hours for the B.B.A. in Real Estate Finance and Development with a Minor in Facilities Management is 121. The minimum number of semester hours for the B.B.A. in Real Estate Finance and Development with a Minor in Construction Management is 124. Thirty-nine of the total semester credit hours required for the degree must be at the upper-division level.

In addition to the University Core, the College of Business Common Body of Knowledge

Degree Requirements

A. 15 upper-division semester credit hours in the major:

BLW 3523

FIN 3433

FIN 47 13

FIN 4723

FIN 4733

Real Estate Law

Principles of Real Estate

Mortgage Banking and Real Estate Finance

Principles of Real Estate Investment

Principles of Real Estate Development

B. 14 semester credit hours of electives that include at least 9 semester credit hours of upper-division courses in the College of Business, or the completion of one of the minors listed below.

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B.B.A. Degree in Real Estate Finance and Development with a Minor in Facilities Management

The minor in Facilities Management is available only to students pursuing a B.B.A. in Real Estate Finance and Development degree. All students pursuing the Minor in Facilities Management must complete the following 18 semester credit hours in addition to the Core, the CBK, and B.B.A. in Real Estate Finance and Development major requirements:

A. 15 semester credit hours of required classes:

CSM 2323 MGT 3613 MGT4313 MGT4323 MOT 4143 MS 4333

Construction Documents Managing Human Resources Facilities Management Policies and Procedures Facilities Management Practices Introduction to Project Management, or Project Management

B. The following support class must be taken. This class can be taken as part of the University Core requirement.

ES2013 Introduction to Environmental Systems I

New Courses: MGT

4313 Facilities Management Policies and Procedures (3-0) 3 hours credit. Prerequisites: MGT 3003, MGT 3013. The implementation of professional policies, standards, practices, and procedures for the leasing, operation and maintenance of facilities. Topics include the facilities management profession, leasing, and the acquisition, installation, operation, maintenance and disposition of building systems, furniture and fixtures, and grounds and exterior elements.

4323 Facilities Management Practices (3-0) 3 hours credit. Prerequisites: MGT 3003, MGT 3013. The application of management practices to the operation of facilities. Topics include the study of human and environmental factors, building safety, building audits, building technology, emergency preparedness, the use and changing uses of facilities, and continuous quality improvement.


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Highlight

The UTSA program strength will be its Business foundation. While the entire business curriculum is contributes to what a graduate can do in Facilities Management, the UTSA Courses listed below are those that target the 9 standards identified for IFMA program recognition. Some of these courses have prerequisites that are not listed here, but are part of the BBA program.

Environmental Systems ES 2013 Introduction to Environmental Systems I [TCCN: BIOL 2306.] (3-0) 3 hours credit. An introduction to the biotic principles of man-machine-community interrelationships within the natural and built environments. General attention is given to the biotic concepts of growth, processes, and changes occurring in ecosystems and social structures. Emphasis on understanding system dynamics and their relation to public policy formulation and natural resource use. May apply toward the Level I Core Curriculum requirement in science.

Construction Science and Management CSM 2323 Construction Documents (3-0) 3 hours credit. Prerequisites: ARC 2213 and enrollment as a major in Construction Science and Management. Introduction to construction documents and applicable software for use in communicating building design intentions to field personnel, including an understanding of how to interpret, explain, quantify and use construction documents to bid, construct and manage construction projects. (Same as ARC 4313. Credit cannot be earned for both CSM 2323 and ARC 4313 .)

Accounting (ACC) 2013 Principles of Accounting I [TCCN: ACCT 2301.] (3-0) 3 hours credit. An introduction to business external financial reporting designed to create an awareness of the accounting concepts and principles used in preparing the three basic financial statements: the income statement, balance sheet, and statement of cash flow. The course is designed for all business students, whether future users or preparers of accounting information.

2033 Principles of Accounting II [TCCN: ACCT 2302.] (3-0) 3 hours credit. Prerequisite: ACC 2013. An introduction to the determination, development, and uses of internal accounting information needed by business management to satisfy customers while controlling and containing costs. The course is designed for all business students, whether future users or preparers of accounting information.

Business Law (BLW) 3013 Business Law (3-0) 3 hours credit. Prerequisite: 60 hours of college credit including GBA 2013, or consent of instructor. Legal analysis of contemporary environment of business law including the common law, legal


reasoning, court systems and procedures, constitutional law, torts, contracts and corresponding areas of Article 2 of the Uniform Commercial Code, agency, property, bailment, international law, and related jurisprudential topics in light of social, ethical, political, economic, and global perspectives. (Credit cannot be earned for both BLW 3013 and BLW 3003.)

3523 Real Estate Law (3-0) 3 hours credit. Prerequisite: BLW 3013 or the equivalent. Legal environment of real property ownership and transfer and legal brokerage; estates in land; sales contracts; mortgage transactions; title conveyances; landlord and tenant; restrictions and zoning; eminent domain; federal , state, and local laws governing housing discrimination; and equal opportunity and community reinvestment.

General Business Administration (GBA) 2013 Social and Ethical Issues in Business (3-0) 3 hours credit. A study of the social and ethical responsibilities of business organizations and of the people who work in those organizations.

Finance (FIN) 3014 Principles of Business Finance ( 4-0) 4 hours credit. Prerequisites: ACC 2013, ACC 2033, MS l 023, and MAT 1033, or their equivalents. Introduction to financial management techniques. Topics may include time value of money, valuation of stocks and bonds, risk and return, capital budgeting analysis, financing alternatives, financial planning, ratio analysis, short-term financial decisions, working capital, sources and uses of funds, capital structure, dividend policy, lease analysis, options, international financial management, and other topics associated with successful business finance decisions in an internationally competitive environment. One-hour laboratory included. (Formerly FIN 3013. Credit cannot be earned for both FIN 3014 and FIN 3013.)

3433 Principles of Real Estate (3-0) 3 hours credit. General introduction to the subject matter and terminology of real estate as a business and profession; federal, state, and local laws governing housing discrimination, equal credit opportunity, and community reinvestment.

4713 Mortgage Banking and Real Estate Finance (3-0) 3 hours credit. Prerequisites: MGT 3003, FIN 3014, and FIN 3433, or consent of instructor. Planning, structure, and analysis ofreal estate financing from the viewpoints of both the users and suppliers of funds; examination of various techniques and legal instruments; institutional constraints and their effects on real estate lending activities; and federal, state, and local laws governing housing discrimination, equal credit opportunity, and community reinvestment.

4723 Principles of Real Estate Investment (3-0) 3 hours credit. Prerequisites: MGT 3003, FIN 3014, and FIN 3433, or consent of instructor. Analysis of real estate investment alternatives; feasibility and site analysis; tax considerations;


income and expense analysis; discounted cash flow analysis; profitability measurement; and forms of ownership.

4733 Principles of Real Estate Development (3-0) 3 hours credit. Prerequisites: MGT 3003, FIN 3014, and FIN 3433, or consent of instructor. The examination of the principles involved in creating value through the real estate development process. Economic, regulatory, planning, financing, management and disposition issues are considered in the marketing and financial analyses of development prospects.

Information Systems (IS) 1403 Business Information Systems Fluency [TCCN: BCIS 1305.] (3-0) 3 hours credit. Required course for all students majoring in Business at UTSA. This three-unit course concentrates on a set of core computing skills that are essential to student success, such as using e-mail, programming, word processing, spreadsheets, basic data management, and on- and offcampus Internet resources. In addition, students will choose from among a set of more specialized or detailed systems and applications for additional study, based on interest and major field. This is a Web-based course.

3003 Principles of Information Systems for Management (3-0) 3 hours credit. Prerequisite: IS 1403. An analysis of managerial/organizational information needs. Systematic procedures for developing information systems are covered. Includes coverage of hardware and software tools, information structures, and formal problem-solving techniques. Issues related to organizational controls, security, and globalization as a result of changing technologies are discussed. Cases will be assigned to illustrate the use of specific tools and techniques for problem solving.

Management of Technology (MOT) 4143 Introduction to Project Management (3-0) 3 hours credit. Prerequisite: MGT 3003 or consent of instructor. This introductory course presents concepts and techniques for the management of many types of projects including engineering, construction, product development, as well as science and technology projects. The course will help students develop project planning skills including scope definition, scheduling, cost-estimating and risk assessment. The course will also develop skills in support of project leadership, team building and communication.

Management Science (MS) 1023 Business Statistics with Computer Applications I (3-0) 3 hours credit. Prerequisites: MAT I 033 and IS 1403, or equivalents. This is the first course in a sequence of three courses designed to introduce basic statistical and quantitative techniques for business and economics. This course examines analytical skills and statistical concepts important in business-oriented environments. Various statistical techniques will be presented to assist in solving problems encountered by corporate managers. Topics include, but are not limited to, descriptive statistics, measures of central tendency and dispersion, elementary probability theory, expected value, random variables, discrete and continuous distributions, decision making under uncertainty, sampling distributions, point and interval


estimation, and hypothesis testing. Electronic spreadsheets will be utilized for analyzing and interpreting data. (Credit cannot be earned for both MS 1023 and MS 1013.)

3043 Business Statistics with Computer Applications II (3-0) 3 hours credit. Prerequisite: MS 1023 or an equivalent. This course builds on the foundations learned in MS 1023. Statistical concepts include, but are not limited to, hypothesis testing concepts, goodness-of-fit tests, tests of independence, nonparametric tests, analysis of variance, correlation, linear and multiple regression, and time series. Electronic spreadsheets and statistical software will be utilized in analyzing and interpreting data. At least one session (may include Saturday) in a designated electronic classroom for handson assessment is a required component of this course.

3053 Management Science and Operations Technology (3-0) 3 credit hours. Prerequisite: MS 3043 or an equivalent. An introductory course in management science that emphasizes model building as a foundation for rational decision making and problem solving across disciplines and functional areas. Topics include, but are not limited to, mathematical programming, network models, project management, multi-criteria decision making, inventory management, service operations and queuing models, Markov analysis, and simulation. Computer software is used to apply these techniques in the analysis of a wide variety of decision problems. (Credit cannot be earned for both MS 3053 and MS 3033.)

4333 Project Management (3-0) 3 hours credit. Practical examination of how projects are managed from start to finish. Emphasis on planning and control to avoid common pitfalls and managing risk. Planning includes defining objectives, identifying activities, establishing precedence relationships, making time estimates, determining project completion times, and determining resource requirements. CPM/PERT networks are established, and computer software (Microsoft Project, WINQSB, and Excel) is used to monitor and control the project.

Management (MGT) 3003 Business Communication and Professional Development (3-0) 3 hours credit. Prerequisites: COM 1043 or COM 1053, and WRC 1023. This course examines basic interpersonal communication processes within written and oral channels, with practical applications for the business environment. Issues regarding crosscultural communications and ethical considerations in business communication are discussed. The course emphasizes three areas: 1) planning, researching, organizing, writing, editing, and revising business-related documents; 2) planning, organizing, and delivering oral presentations in a business setting; and 3) preparing for professional success in the business world, including career planning, networking, job searching, resume preparation, and job application and interviewing. Written assignments and oral presentations are required. (Formerly MGT 3043. Credit cannot be earned for both MGT 3003 and MGT 3043.)


3013 Introduction to Organization Theory, Behavior, and Management (3-0) 3 hours credit. A study of the complex role managers play in creating and maintaining organizations. Organization theory and behavior are explored within the context of changing technological, social, and political/legal environments and the internationalization of the economy. Some introduction to strategic analysis, planning, and decision making. Attention is given to the ethical dimensions of management and social responsibility.

3613 Managing Human Resources (3-0) 3 hours credit. Prerequisite: MGT 3013. Analysis of how organizations attract, motivate, develop, and retain employees, and how they interact with organizations representing employees. Designed to provide students with an opportunity to understand the functional areas of human resource management and the integration of these functions into an effective and efficient human resource management system.

4893 Management Strategy (3-0) 3 hours credit. Prerequisite: MGT 3003; College of Business declared major in semester of graduation. Permission given through the College of Business Undergraduate Advising Center before registration. A study of the analytic tools and processes involved in the formulation and implementation of strategic choices in realistic organizational settings. Students are required to integrate their functional knowledge and understanding of the global environment with the concepts and principles of strategic management to determine effective ways to resolve complex problems concerning the relationship between the total organization and its environment. Creative analytical skills and effective communication in light of current management thinking are emphasized.

New Management Courses to support Program.

4313 Facilities Management Policies and Procedures (3-0) 3 hours credit. Prerequisites: MGT 3003, MGT 3013. The implementation of professional policies, standards, practices, and procedures for the leasing, operation and maintenance of facilities. Topics include the facilities management profession, leasing, and the acquisition, installation, operation, maintenance and disposition of building systems, furniture and fixtures, and grounds and exterior elements.

4323 Facilities Management Practices (3-0) 3 hours credit. Prerequisites: MGT 3003, MGT 3013. The application of management practices to the operation of facilities. Topics include the study of human and environmental factors, building safety, building audits, building technology, emergency preparedness, the use and changing uses of facilities, and continuous quality improvement.


Excerpts from the International Facilities Management Association "Standard for Recognized Degree Program.

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Introduction and Purpose

The IFMA Foundation is pleased to present its "Standard for IFMA Foundation Recognized Degree Programs." The standards apply only to first professional facility management degree programs at the undergraduate or graduate level. Universities and colleges offering such programs should adhere to these standards when seeking IFMA Foundation recognition.

Standards for IFMA Foundation Recognized Programs

1. Introduction

1. 1 Definition of Facility Management Facility management is a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology.


5. 1 Leadership and Management (Professional practice) Facility managers should understand organizational, managerial, ethical and legal principles for the delivery of facility management services. They also should understand the relationship between the facilities unit, overall organizational structure and other divisions. Special emphasis should include: the history of facility management; leadership; regulatory issues; legal issues; corporate culture; organizational frameworks; organization of the faci lity management function and team; policy and procedures; contracts and contract documents; accountability; and personnel management.

ID Area of Knowledge Course ID Additional Information

Context 1 Ethical and legal responsibilities and concerns GBA

2013 Business Ethics 2 History of facility management and related New Course, Facilities

professions MGT Management Policies and 4313 Procedures

3 International facility management issues MGT New Course, Facilities 4323 Management Practices

4 Facility management industry structure MGT 4313

5 Concepts and responsibilities of the FM profession MGT and how they relate to other related professions 4313 FM Competencies MGT

4313 #1 Plan and Organize the Facility Function MGT

4313 6 Create a mission for the facility function MGT

4313 7 Assess business trends nationally, regionally and MGT Management Strategy,

globally 4893 Capstone for BBA 8 Plan facility function activities MGT

4313 9 Organize the facility function MGT

4313 #2 Manage Personnel Assigned to the Facility Function

10 Provide leadership MGT 3613 Human Resources

11 Plan staffing needs and requirements MGT 3613

12 Hire, contract, reassign, retrain, right-size and MGT coordinate personnel assignments 3613

13 Coordinate work performed as contracted services MGT 3613


14 Evaluate performance and support personnel MGT development 3613 #3 Administer the Facility Function MGT

4313 15 Administer policies, procedures and practices MGT

4313 16 Administer the acquisition, distribution and use of MGT

material resources 4313 17 Maintain documentation systems MGT

4313 #4 Manage the Delivery of Facility Services

18 Plan, assure and evaluate service delivery MGT 4313

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5.2 Operation and Maintenance An understanding of how a facility, its people, equipment and operations are serviced and maintained is essential for a facility manager. The facility manager must be able to oversee acquisition, installation, operation, maintenance and disposition of building systems, furniture and fixtures, grounds and exterior elements. The facility professional also recommends policies and develops standards, practices and procedures for the operation and maintenance of facil ities.


Context 1 Maintenance management (predictive, preventive MGT

and corrective) 4313 2 Develop standards, practices, policies and MGT

procedures for facility operation and maintenance 4313 3 Computer aided facility maintenance and operation MGT

systems 4313 4 Building systems and related technologies CSM

2323 s Ancillary FM functions: MGT

4313 Sa Food services MGT

4313 Sb Transportation and fleet management MGT

4313 Sc Warehouse operations MGT

4313 Sd Waste management MGT

4313 6 Energy management MGT

4313 6a Primary energy and site energy MGT

4313 6b Energy efficient strategies in facility operation and MGT

maintenance 4313 6c Load management (peak and off-peak, demand and MGT

energy) 4313 #1 Oversee Acquisition, Installation, Operation, Maintenance and Disposition of Building Systems (Competency 1)

7 Assess a facility's needs for building systems MGT 4313

8 Recommend building systems MGT 4313

9 Oversee the acquisition, installation, operation and MGT maintenance of building systems 4313


10 Recommend and establish policies, practices and MGT procedures for building systems 4313

11 Determine and administer the allocation of building MGT systems' resources 4313

12 Monitor and evaluate how building systems perform MGT 4313

#2 Manage the Maintenance of Building Structures and Permanent Interiors

13 Evaluate building structures and permanent interiors MGT 4313

14 Manage the maintenance and cleaning needs of MGT building structures and permanent interiors 4313 #3 Oversee Acquisition, Installation, Operation, Maintenance and Disposition of Furniture and Fixtures

15 Assess needs and oversee acquisitions MGT 4313

16 Recommend and establish policies, practices and MGT ,

procedures for furniture and fixtures 4313 17 Evaluate furniture and fixture performance MGT

4313 18 Manage the maintenance and cleaning of furniture MGT

and fixtures 4313 #4 Oversee Acquisition, Installation, Operation, Maintenance and Disposition of Grounds and Exterior Elements

19 Assess the effect of climate and extreme MGT environmental conditions on grounds and exteriors 4313

20 Assess the need for alterations in grounds and MGT exteriors 4313

21 Recommend and establish policies, practices and MGT procedures for grounds and exteriors 4313

22 Evaluate grounds and exterior elements MGT performance 4313

23 Manage the maintenance and custodial needs of MGT grounds and exteriors 4313


5.3 Planning and Project Management It is essential that a facility practitioner understand facilities and their components. This includes the impact of the facility on factors such as: individual and organizational effectiveness; construction, operating and maintenance costs; and the environment. The facility manager must master techniques and procedures for analyzing, planning, programming, designing, constructing, specifying, furnishing, equipping, occupying and evaluating faci lities. The facility professional must be able to develop facility plans; manage all phases of projects; manage programming and design; and manage construction and relocation. Special emphasis should include: long-range and master planning for facilities; space forecasting, planning and management; the design-build cycle; project management; forming and managing the project team; standards; justifying budgets and project estimating; major procurements; interior design; specifying and ordering; codes, regulations, and standards; and management of designers, architects, engineers and other specialists.

Area of Knowledge Course ID ID Additional Information

Context 1 Long-range, strategic and tactical planning MGT

4893 2 Processes for planning, programming, designing, Fin Real Estate

constructing and occupying facilities 4733 Development 3 Basic building types and their affects on Fin

organizational functions 4733 4 Project management processes MOT

4143 Project Management 5 Cost estimating techniques MOT

4143 6 Building codes, regulations, and standards MGT

4323 FM Competencies #1 Develop Facility Plans

7 Interpret the overall business goals, the organizational strategies used to accomplish those

MGT goals, and linking the facility planning to business planninQ 4893

8 Develop, maintain, and evaluate long-term, interim MGT and short-term facility plans 4313 #2 Plan and Manage Projects

9 Define project scope MOT 4143

10 Identify project teams MOT 4143

11 Develop project plans (includes corporate and MOT design standards) and alternative strategies 4143

12 Identify and secure necessary resources MOT 4143


13 Develop bid specifications (includes furniture and MOT fixtures) 4143

14 Setting compliance and performance criteria MOT 4143

15 Develop and coordinating the approval process MOT 4143

16 Coordinate and monitoring the project MOT 4143

17 Identify, evaluate and control change orders MOT 4143

18 Evaluate project results MOT 4143

#3 Manage Program and Design 19 Manage and evaluate programming MOT

4143 20 Manage and evaluate design MOT

4143 #4 Manage Construction and Relocation

21 Manage and evaluate construction projects MGT 4323

22 Manage and evaluate relocations MGT 4323


5.4 Communication The ability to communicate effectively with management, users, staff and other professionals is a critical skill for facility managers. Effective communication involves the ability to receive information as well as share it. Special emphasis should include: listening skills; proper grammar and clear use of language; oral and graphic presentations; letter, e-mail, and report writing; formal and informal communications; proper use of electronic communications media; and use of multimedia devices.


Context 1 Effective communication and reporting skills in the

following areas: 1a Writing MGT Business

3003 Communications 1b Speaking MGT

3003 1c Presentations MGT

3003 1d Listening MGT

3003 2 Comprehend financial, graphic and technical MGT

information and documents 3003 FM Competencies #2 Communicate Effectively

3 Use effective communication strategies MGT 3003

4 Clarify interpretations and confirm understanding MGT 3003

5 Use communication technologies effectively MGT 3003

6 Conduct effective group meetings MGT 3003

7 Negotiate for services, resources, information and MGT commitments 4323

8 Establish personal and professional networks MGT 3003


5.5 Finance Facility management functions include: facilities investment decisions; budget development and execution; taxation; control of expenditures; and operational and long-term planning of facilities and the facility management unit. They require a working knowledge of accounting, financial and economic principles and procedures in order to manage the finances of the facility function. This includes making the most effective use of funds to maximize the value of the owner's equity.


Context 1 Financial analysis and justification of facil ities Fin

decisions 3014, Principles of Finance 4723 Real Estate Investment

1a Life-cycle costing Fin 3014, 4723

1b Payback analysis, net present value Fin 3014

1c Depreciation Fin 3014 4723 4733

2 Financial and managerial accounting Acct 2013, Principles of Accounting 2023 1and2

3 Risk management and analysis Fin 3014

FM Competencies #1 Manage the Finances of the Facility Function

4 Analyze financial data pertaining to facilities and MGT facility services 4323

5 Develop, implement, and manage building MGT occupancy charge back system 4323

6 Prepare and manage capital and operational MGT budgets 4323

7 Monitor revenues and expenditures to contain costs MGT 4323

8 Manage the financial obligations of the facility MGT function 4323

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5.6 Human and Environmental Factors The work environment contributes to employee health, safety, performance, comfort, satisfaction and quality of work life. It also contributes to organizational effectiveness and the attainment of organizational goals and plans. The actions of organizations also have substantial impact upon the natural environment. The facility manager must develop and administer programs that provide a productive work environment that also is compatible with excellent environmental sustainability practices. Therefore, it is necessary that graduates understand and be able to integrate concepts concerning relationships between the physical work environment and social, psychological and physiological needs of employees. It also is critical that graduates understand the relationships between facilities and organizational effectiveness and performance. The facility professional must develop and implement practices that promote and protect health, safety, security, the quality of work life, the environment and organizational effectiveness. Facility managers shall have as their primary goal the management of safe, humane and functional work environments in the context of sustainable ecological practices.


Context 1 Environmental, psychology and physiology MGT

4323 2 Human factors/ergonomics MGT

4323 3 Environmental protection, laws and regulatory MGT

acts 4323 3a Energy efficacy and emission reduction MGT

4323 3b Water conservation and run-off management ES 2013 Environmental Science 3c Materials reuse and recycling ES 2013 3d Solid waste reduction and management ES 2013 4 Sustainability practices ES 2013 4a Building life cycle stages and concepts MGT

4323 4b Environmental impact analysis MGT

4323 4c Renewable energy MGT

4323 4d Functional flexibility and technological MGT

adaptability 4323 FM Competencies #1 Develop and Implement Practices that Promote and Protect Health, Safety, Security, the Quality of Work Life, the Environment and Organizational Effectiveness

5 Evaluate and manage the facility's support of MGT organizational goals and objectives 4893

6 Monitor changes in laws and regulations and BLW assure that the facility is in compliance 3523 Real Estate Law

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7 Monitor and adapt to changes in facility function MGT and services 4323

8 Monitor changes in the people who use and visit MGT the facility 4323

9 Monitor information and trends about human and MGT environmental concerns 4323

10 Provide training to maintain safe and effective MGT use of the facility 4323

11 Direct the development and administration of MGT environmentally conscious programs 4323

12 Conduct due diligence studies (liability analysis) BLW 3523

#2 Develop and Manage Emergency Preparedness Procedures

13 Develop emergency preparedness plans MGT 4323 ·~

14 Assure people are trained in emergency MGT preparedness procedures 4323

15 Assure all emergency systems are tested MGT 4323

16 Assure emergency procedure drills are MGT conducted 4323

17 Develop disaster recovery plans MGT 4323


5. 7 Quality Management and Assessment Procedures (Research and analytical methods) A fundamental premise of facility management is that research-based knowledge should form the foundation for practice. This commitment to the use of research-based information requires students to be consumers of research-generated knowledge and tools and, on occasion, to carry out or manage research. With this understanding of research and analytical methods facility practitioners evaluate conflicting priorities and know when and how to apply knowledge and procedures. The facility manager also must manage the following processes: assessing the quality of services and the facility's effectiveness; benchmarking; audit activities; and developmental efforts of facility services to make innovative improvements in facilities and facilities services.


Context 1 Literature search MGT

3003 2 Basic descriptive and inferential statistical methods MS

1023, 3043, Business Statistics and 3053 Management Science

3 Presentation of statistical information MS 1023, 3043, 3053

4 Understanding research design and methodologies MS 1023, 3043, 3053

5 Interpreting research MS 1023, 3043, 3053

FM Competencies #1 Manage the Process of Assessing the Quality of Services and the Facility's Effectiveness

6 Assure customer surveys are conducted MGT 4313

7 Assure processes are documented MGT 4313

8 Select methods to collect, verify and analyze data MGT 4313

9 Improve the facility and service delivery processes MGT 4313

10 Monitor and promote the quality process MGT 4313

11 #2 Manage the Benchmarking Process


12 Establish benchmarks MGT 4313

13 Determine the potential for improved performance MGT 4313

14 Integrate finding into the facility management MGT function and business goals 4313 #3 Manage Audit Activities

15 Comply with laws and regulations BLW 3013

16 Conduct internal studies MGT 4323

17 Conduct mandatory audits as required by regulation MGT 4323

#4 Manage Developmental Efforts of Facility Services to Make Innovative Improvements in Facilities and Facility Services

18 Investigate ways to improve facility services MGT 4323

19 Assess risks and opportunities MGT 4323

20 Conduct pilot tests when developing new MGT procedures 4323


5.8 Real Estate Real property constitutes a significant percentage of an organization's total assets. Managing these assets as an investment and profit center is an important aspect of facility management. Facility practitioners also must be knowledgeable in the acquisition, disposal and leasing of property. Special emphasis should include: real estate master planning; property acquisition and disposal; leasing practices and lease management; real estate marketing and market analysis; feasibility analysis; taxation; real estate finance; site evaluation and selection; occupancy and use constraints; regulations and incentives.


Context 1 Marketing, market analysis and appraisal Fin Principles of Real Estate

3433 2 Real estate taxation Fin

3433 3 Real estate financing and development economics Fin Real Estate Finance

4713 4 Property development Fin

4733 FM Competencies #1 Manage and Implement the Real Estate Master Planning Process

5 Manage the development and implementation of a Fin real estate master plan for the organization 4733

6 Maintain the real estate master plan Fin 4733

#2 Manage Real Estate Assets 7 Manage the negotiation, acquisition, and disposition Fin

of company leased and owned property 4723 BLW 3523

8 Evaluate and recommend action on development Fin decisions 4733

9 Direct highest and best use studies Fin 3433

10 Evaluate the effects of economic change on real Fin estate assets 4723

11 Evaluate the effects of proposed real estate Fin changes on different business units 3433

12 Manage the real estate lease portfolio Fin 4723

13 Inventory, track and report real estate assets Fin 4723

14 Maintain real estate documents BLW 3523

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5.9 Technology Information technology systems are critical to supporting an organization's business strategies. Facility managers must assess and predict future requirements supporting both the FM departments and the organization's overall IT strategy. This includes the ability to acquire, implement and maintain systems; deploy assets; and dispose of technologies as required. Facility managers must understand technologies that support all aspects of facility operations, and employee office equipment requirements. These may include, but are not limited to: common application software (word processing, spreadsheet, presentation, database, and so forth), CAD/CADD, CAFM/CMMS, project management, asset management, energy management, cost analysis, building information modeling for design and construction, integrated workplace management systems, and other software systems. Additionally, facility managers are increasingly challenged to establish and maintain the infrastructure and technology required to support their organization's business goals. These may include, but are not limited to: hardware and software supporting voice, information and data; and media systems.

ID Area of Knowledge ~

Course ~ ID Additional Information

Context '

1 Common FM and office application software IS Business Information 1013 Systems

2 FM technology systems and technology trends MGT 4323

3 Understand basic information and communication ;

technologies and their application to buildings and MGT FM software 4323

4 Organizational IT systems and trends IS Information Systems for 3003 Manaqement

FM Competencies #1 Plan, Direct, and Manage FM Business and Operational Technologies

5 Identify and interface with accountable internal and MGT external entities 4313

6 Criteria for evaluating and recommending FM MGT technology solutions 4313

7 Assess how changes to FM technologies will impact current infrastructure, processes and building CSM systems 2323

8 FM technology installation, acquisition, operation, maintenance, upgrade and disposition of FM MGT components 4323

9 Develop, recommend and communicate policies and MGT procedures 4313

10 Develop and implement training programs for MGT facilities staff and ancillary resources 3613

11 Monitor performance of FM technologies and make appropriate recommendations when systems IS changes are needed 3003


#2 Plan, Direct, Manage and/or Support the Organization's Technological Infrastructure

12 Identify and interface with accountable internal and MGT external entities 3013

13 Contribute a FM perspective to the identification of evaluation criteria of the organization's technology IS infrastructure 3003

14 Assess how changes being made by other entities to infrastructure technologies will impact in place IS infrastructure, processes and buildinq systems 3003

15 Direct, manage and support the acquisition, operation, maintenance and disposition of IS components supporting infrastructure technologies 3003

16 Manage or participate in the development of MGT policies, practices and procedures 4313


5.10 Integrative and Problem Solving Skills (Capstone Course) There must be at least one major integrative, problem-solving exercise in which students apply the key competencies learned in the specific knowledge areas, one through nine, to a problem that spans several phases of planning and managing facilities. This problem must require real information gathering and measurement. The project will culminate in a professional quality report and presentation to an audience.


Context 1 This is intended for students who have successfully Fin

completed most of the courses required for 4733 graduation with a degree in facility management MGT

4893 Capstone Course Requirements

2 Identify a problem/issue/area of investigation Fin 4733 MGT 4893

3 Determine resources needed to address the Fin problem/issue/investigation 4733

4 Collect and verify required data MGT ' 4893

s Analyze data and options/solutions MGT 4893

Sa Management MGT 4893

Sb Technical Fin 4733

Sc Financial MGT 4893

Sd Health and safety Fin 4733

Se Customer service MGT 4893

Sf Sustainability Fin 4733

6 Prepare best case solution MGT 4893

7 Prepare reports-written and electronic Fin 4733

8 Project presentation and defense Fin 4733

Draft - BBA Real Estate Finance and Development with a Minor in Faci lities Management Page 24