Top Banner

Click here to load reader

Aviation Business - Sept 2010

Mar 22, 2016

ReportDownload

Documents

Aviation Business - Sept 2010 - ITP Business

  • BUSINESSLicensed by Dubai Media City

    MOVERS & SHAKERSMOVERS & SHAKERS | NEWS UPDATE NEWS UPDATE | READERS LET TERS READERS LET TERS | FACTS & FIGURES FACTS & FIGURES

    Emirati ExcellenceCelebrating the UAEs transformation as a global aerospace powerhouse

    Preview: Aviation Business

    Awards 2010An exclusive look at

    the industrys leading celebration of excellence

    Dream makerBoeing plans to revolutionise Middle East aviation with its 787 Dreamliner

    Paul K

    insch

    er , vice presid

    ent, Boein

    g Internatio

    nal &

    presid

    ent, Boein

    g Mid

    dle East

    THE MAGAZINE FOR AVIATION EXECUTIVES IN THE MIDDLE EAST | SEPTEMBER 2010

  • The Countdown Has StartedFrankfurt Airport: Capacity expansion made by Fraport

    By 2011 we will have built a new runway. We will incrementally increase our total slot capacity by50%. By expanding existing terminals and building the new Terminal 3, we will be able to increasecapacity from 56 to appr. 88 million passengers per year. We are prepared for the new generation of widebody aircraft. FRA stands for high aircraft utilization rates because of its extensive air and railfeeder networks and Europes most populous airport catchment area. Dont miss the countdownfor new capacity and increase your yield with a reliable airport partner for the future.

    www.fraport.com

    Fraport. The Airport Managers.

  • www.arabiansupplychain.com

    SEPTEMBER 2010VOLUME 09ISSUE 09 CONTENTS

    Flights suspended by Saudi Arabian low cost carrier Sama. Emirates faces Iran lawsuit over lm screenings. British Airways CEO considers potential return to Iraq. UAE airline executives in expat power list. Etihad to introduce economy only Airbus A320s for short-haul routes. MEBAA signs Gulf training alliance. Airport sta at risk over Gulf Air plan. Bad landing blamed for Lufthansa crash.

    9 NEWS UPDATE

    An exclusive look at the forthcoming Aviation Business Awards, which are scheduled to take place at Emirates Palace Hotel in Abu Dhabi this year to celebrate excellence in the regional industry.

    AVIATION BUSINESS AWARDS

    Do ight support service providers still have an important role to play in the modern aviation industry?

    32 REPORT FLIGHT SUPPORT

    A countdown of the Middle Easts leading airports for cargo operations, including Dubai, Abu Dhabi and Bahrain.

    42 TOP 10 AIRFREIGHT HUBS

    20

    24

    30

    Paul Kinscher , president of Boeing Middle East, explains how the aircraft manufacturer will revolutionise the aviation industry with its 787 Dreamliner.

    20 COVER STORY BOEING

    September 2010

    36

    01

    09

    Heralded as the aviation capital of the Middle East, the United Arab Emirates has invested billions of dollars to emerge as a global industry powerhouse. But has it been successful? We ask some of the countrys biggest players.

    24 PROFILE UAE AVIATION

    A monthly summary of the latest airline accidents and other aircraft-related incidents in the Middle East region.

    50 AIRLINE REPORTCARD

    How to improve the airport experience with a silent approach, explains Majed Al Joker from Dubai Airports.

    48 ASK THE EXPERT

    Avtrade celebrates its 25th anniversary of operations as a global component service provider, with o ces in Dubai.

    56 DEPARTURE LOUNGE

    The power of ight attendants in securing the loyalty of passengers.

    3 EDITORS LETTER

    Updated statistics from trusted sources, including Airports Council International (ACI), Emirates SkyCargo and FlightStats.

    52 INDUSTRY STATISTICS

  • AN ELITE REASON TO FLY. IN YOUR PRIVATE AIRSPACE. Al Jaber Aviation (AJA) introduces the all-new Airbus Elite 318+ to its eet of Legacy and Lineage aircraft.

    This extraordinary private Airbus seats up to 19 passengers; boasting the widest and tallest cabin of any business jet, the Elite A318+ delivers unprecedented comfort, space and security in the sky.

    With the Airbus Elite 318+, AJA offer a truly bespoke service. The ight schedule will be the one you dictate, the menus will be the ones you desire and the journey experience will be unforgettable. Whatever your destination is, youll discover that AJA truly offers YOUR PRIVATE AIRSPACE.

    PO Box 95220, Abu Dhabi, UAE | T +971 2 657 6666 | F +971 2 657 6667 | 800 AJA

    AL JABER AVIATIONYOUR PRIVATE AIRSPACE.

    www.ajaprivatejets.com

  • 3September 2010

    BPA Worldwide Audited Average Qualified Circulation4,569 (Jan -June 2010)

    Published by and 2010 ITP Business Publishing, a division of the ITP Publishing Group Ltd. Registered in the B.V.I. under Company Number 1402846.

    BUSINESS

    www.arabiansupplychain.com

    EDITORS COMMENT

    I ts amazing the impact a video clip can have on the mass public. Last month, a Lufthansa passenger was travelling to Frankfurt in Germany, when a pillow fi ght was

    started between the fl ight attendant and fellow travellers. Although the light-hearted incident was over in less than a minute, it was fi lmed on a mobile phone and uploaded on the popular YouTube website. Within days, millions have watched the clip around the world and the fl ight attendant was hailed for bringing the fun back into passenger fl ights. With security measures becoming stricter at airports and passengers often the victim of cost-cutting measures by airlines, it seems a little fun was needed to get the public back on side.

    And while the Lufthansa hostess was able to bring a smile on the face of passengers, 39-year-old Steven Slater managed to achieve the opposite result last month. An employee of JetBlue, he was arrested in the United States after shocking passengers on his fl ight by making an explicit resignation on the public address system, followed by a dramatic exit on the emergency slide. Once again, the media was fast to jump

    Can fl ight attendants win customer loyalty?

    on the story and it was soon revealed that Slater had a heated exchange with a passenger, who apparently knocked him on the head while removing his luggage from an overhead locker. Ive been in this business 28 years. And thats it, Im done, said the fl ight attendant, before grabbing a beer from the galley, activating the emergency slide, and leaving the aircraft in style.

    Amazingly, over 100,000 people joined a Facebook page supporting his actions and Slater has even been offered his own reality show on television. Passengers on the fl ight, however, were not so encouraging and had to question his professionalism.

    Both incidents are a stark reminder that fl ight attendants can make the ultimate difference between a satisfi ed customer and a dissatisfi ed customer. While billion dollar investments in aircrafts and decreasing travel costs are all important, a friendly smile can also make a world of difference.

    If you have any comments on this months issue, please email Robeel Haq, senior group editor of Aviation Business magazine ([email protected])

    Registered at Dubai Media CityPO Box 500024, Dubai, UAETel: + 971 4 210 8000, Fax: + 971 4 210 8080Web: www.itp.comOffices in Dubai & London

    ITP Business Publishing

    CEO Walid AkawiManaging Director Neil DaviesManaging Director Karam AwadDeputy Managing Director Matthew SouthwellEditorial Director David InghamPublishing Director Diarmuid OMalley

    Editorial

    Senior Group Editor Robeel HaqTel: +971 4 210 597 email:[email protected] Nadia Khan, Ed Attwood, Shane Mcginley

    Advertising

    Sales Manager Nick LoweTel: +971 4 210 8306 email: [email protected] Director Diarmuid OMalley Tel: +971 4 210 8568 email: [email protected] Sales Rep Stephane De RemusatTel: +33 680 844 378 email: [email protected]

    Studio

    Group Art Editor Dan PrescottDesigner Angela Ravi

    Photography

    Director of Photography Sevag DavidianChief Photographer Khatuna KhutsishviliSenior Photographers G-nie Arambulo, Efraim Evidor, Thanos LazopoulosStaff Photographers Isidora Bojovic, Lyubov Galushko, Jovana Obradovic, Ruel Pableo, Rajesh Raghav, George Dipin

    Production & Distribution

    Group Production & Distribution Director Kyle SmithDeputy Production Manager Matthew GrantManaging Picture Editor Patrick LittlejohnImage Retoucher Emmalyn RoblesDistribution Manager Karima AshwellDistribution Executive Nada Al Alami

    Circulation

    Head of Circulation & Database Gaurav Gulati

    Marketing

    Head of Marketing Daniel FewtrellMarketing Manager Annie Chinoy

    ITP Digital

    Director Peter Conmy

    ITP Group

    Chairman Andrew NeilManaging Director Robert SerafinFinance Director Toby Jay Spencer-DaviesBoard of Directors K.M. Jamieson, Mike Bayman,Walid Akawi, Neil Davies, Rob Corder, Mary Serafin

    Circulation Customer Service Tel: +971 4 286 8559

    Certain images in this issue are available for purchase. Please contact [email protected] for further details or visit www.itpimages.com.

    Printed by Masar Printing Press Controlled distribution by Blue TruckSubscribe online at www.itp.com/subscriptions

    The publishers regret that they cannot accept liability for error or omissions contained in this publication, however caused. The opinions and views contained in this publication are not necessarily those of the publishers. Readers are advised to seek specialist advice before acting on information contained in this publication which is provided for general use and may not be appropriate for the readers particular circumstances.

    The ownership of trademarks is acknowledged. No part of this publication or any part of the contents thereof may be reproduced, stored in a retrieval system or transm

Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.