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Odor Complaint Viewer & Leak Investigation Techniques August 22, 2012 Dave Jones & Mike Gruenberg
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August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Dec 16, 2015

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Page 1: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Odor Complaint Viewer &

Leak Investigation Techniques

August 22, 2012Dave Jones &Mike Gruenberg

Page 2: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Odor Complaint Viewer

Page 3: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

PurposeThe Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints

The system will graphically display odor and priority/emergency orders

Automatically posted when created in our customer information system

Manually posted for all other odor complaints

New orders posted to the map will appear as a bull's-eye

Previous orders will appear as either a red flag or red push-pin as clear visual reference

Page 4: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Legend

Page 5: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Order Location

Page 6: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

ProcessThe dispatcher will enter the address, city & state OR the cross streets.

Verify the date range – three-months

Evaluate the area around the new order Check the attributes of the push-pins and flags within

a 500 ft. radius.

Page 7: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Process

Page 8: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Process

Page 9: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

ProcessIf there are flags and/or pins and these orders were all inside odor complaints that showed repair, turn off, etc., and the underground leakage investigation was negative, then no further action is required for those addresses

If the object on the map was a flag and the order was an outside odor call, then these addresses require an automatic recheck of the facilities

Any pins that show no resolution, either research the original order to find the resolution and input that information into the system or route the address for a recheck

Page 10: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Manual Input

Page 11: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Manual InputSometimes an order will come in where there is no address in our customer information system, such as an intersection, all electric, propane address, etc.

The dispatcher can add a location by two different methods

Type in the address if known

Click a location on the map and the Latitude/Longitude fields will be populated for the location

Page 12: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Resolution Comments

Computer generated orders will automatically update with field technician comments when completed

Manually input odor locations must be updated by the dispatcher

Page 13: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Other Tools

Page 14: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Other ToolsZoom into a specific area

Determine the distance between two points

Identify the boundaries of an outage

Identify restoration within the outage boundary

Page 15: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Leak Investigation Techniques

Page 16: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

PurposeTo investigate the report of a natural gas odor or possible leakCompany representatives respond to all reports of:

Natural gas leakage Suspected leakage or odor complaints Miscellaneous hazards relating to natural gas and/or

natural gas appliances

Page 17: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Knowledge Requirements

Detection MethodsLeak Migration BehaviorSoil TypesPolicy Investigation Procedures

Training/QualificationEvacuation Procedure

Page 18: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

PolicyResponding personnel will only perform procedures for which they have been trained and are qualified

A leak investigation will not end until the leak/odor has been either:

Repaired, eliminated and/or graded/classified Positively determined NOT to be natural gas

Page 19: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

360° Leak Investigation Procedure

Conduct the leak investigation by using a Search or Confirmation Instrument from the base of the structure to a point approximately 5 ft away from the base of the structure

Page 20: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Outdoor Leak Investigation

GeneralTwo types of leakage instruments used:

Search Confirmation

Three types of Outdoor Leak Investigations:

Intersection Single Family Residential or structure less

than 250 feet wide All others

What to do when leakage is found

Page 21: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Indoor Leak Investigation

Types of instruments used Search Instrument – Rover (only) Confirmation Instrument

Two types of Indoor Leak Investigations:

1- Inside structure and access is available2- Inside structure and access is NOT

available

Page 22: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Indoor Leak InvestigationUpon entering any structure on any leak/odor investigation, a Confirmation Instrument will be used to:

Check for the presence of gas inside This is to provide for an early warning in the event there

is gas buildup inside the structureFI units must not be used inside buildings, confined spaces or any structure or substructure where gas may accumulate. FI units are not intrinsically safe.

Page 23: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Questions?

Page 24: August 22, 2012 Dave Jones & Mike Gruenberg. The Odor Complaint Viewer (OCV) is a tool for Dispatch to monitor odor calls/complaints The system will.

Contact InformationDave [email protected]

Mike [email protected]