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Total Quality Management Tools Under supervisor of : Dr.Adel El-baz By : VISION GROUP ASTUDY INTO THE EFFECTIVENESS OF
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Astudy into effectiveness of Total quality management Tools in Egypt

Nov 18, 2014

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Engineering

Mohammed Kamal

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Page 1: Astudy into effectiveness of Total quality management Tools in Egypt

Total Quality Management Tools

Under supervisor of : Dr.Adel El-bazBy : VISION GROUP

ASTUDY INTO THE EFFECTIVENESS OF

Page 2: Astudy into effectiveness of Total quality management Tools in Egypt

Content:

Abstract.

Introduction.

Methodology

Results and Discussion.

Conclusion.

Page 3: Astudy into effectiveness of Total quality management Tools in Egypt

Abstract

The aim of this work is to investigate the effectiveness of quality management tools in Egyptian industry.

The methodology used a web-based questionnaire.it consists of: Questions covering 77 tools.

The result of questionnaire are analyzed and ordered in two category “Expert & Other”.

A Comparison between our result and a bookmark study is performed.

The study show that many quality tools are not known or understood well and training has an important role in the learning and awareness of effect tools.

Page 4: Astudy into effectiveness of Total quality management Tools in Egypt

INTRODUCTION

Quality Management .

Quality Management system.

Continuous Quality Improvement (CQI).

Quality Management tools.

Page 5: Astudy into effectiveness of Total quality management Tools in Egypt

Quality Management Tools:

Page 6: Astudy into effectiveness of Total quality management Tools in Egypt

Methodology

Page 7: Astudy into effectiveness of Total quality management Tools in Egypt

Questionnaire

What are the Types of Training That Most popular For 5 years ago ?

Is the Training Leads To Success ?

What change That it Made ?

Is The Result Linked To Production Or Service ?

What Are The Success Factors ? And Order Them

What Are Top 10 Tools in your opinion ?

Page 8: Astudy into effectiveness of Total quality management Tools in Egypt

What are the Types of Training That Most popular For 5 years ago

Training0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

ISO 9000 Safety Customer Service

Page 9: Astudy into effectiveness of Total quality management Tools in Egypt

Is the Training Leads To Success?

Yes

No

Yes95%

No5%

Success

Yes No

Page 10: Astudy into effectiveness of Total quality management Tools in Egypt

What change That it Made?

Change0%

10%

20%

30%

40%

50%

60%

70%

Complete Success Partial Success

Page 11: Astudy into effectiveness of Total quality management Tools in Egypt

Is The Result Linked To Production Or Service? Production

Service

Production

Service

Score

Page 12: Astudy into effectiveness of Total quality management Tools in Egypt

What Are The Success Factors ? And Order Them

Continues Improvement must be base

Judgment isn’t limited to profit

Continues Training

Customer Satisfaction

Conviction That Tools of Quality Have ability to Solve all Problem

Page 13: Astudy into effectiveness of Total quality management Tools in Egypt

Success Factors0%

5%

10%

15%

20%

25%

30%

35%

40%

Customer Stratification Continues Improvement Conviction Of QT HelpContinues Training Judgment isn’t limited to profit

Page 14: Astudy into effectiveness of Total quality management Tools in Egypt

What Are Top 10 Tools in your opinion?

Expert.

Other

Page 15: Astudy into effectiveness of Total quality management Tools in Egypt
Page 16: Astudy into effectiveness of Total quality management Tools in Egypt

Study We Found:

Page 17: Astudy into effectiveness of Total quality management Tools in Egypt

Similarity between the two studies

Page 18: Astudy into effectiveness of Total quality management Tools in Egypt

Discussion

Now We Have Two Result “Expert Engineers – Other Engineers” Then we must Ask Ourselves Why These Different Between Tools in Each Type And Why there is Tools in Expert Not in Other And So it….

Page 19: Astudy into effectiveness of Total quality management Tools in Egypt

Other Engineers Expert Engineers DMAIC

SIPOC SIPOC DEFINE

KANO Model

ــــــــــــــــــــــــــــــ CTQ Tree MEASURE

Pareto Chart Pareto Chart

ANALYSIS

Brainstorming Brainstorming

5 Whys S Whys

Check Sheet Fishbone

Fishbone

5 S 5 S IMPROVE

Kanban TRIZ

Poke yoke CONTROL

Visual Management

Page 20: Astudy into effectiveness of Total quality management Tools in Egypt

Differences In DEFINE

KANO Model … Why Other Engineers Use Kano Model ??

☛ Identifying customer needs

☛ Determining functional requirements

☛ Concept development

☛ Analysing competitive products

Page 21: Astudy into effectiveness of Total quality management Tools in Egypt

Differences In MEASURE

CTQ Tree Why Expert Engineers Use CTQ Tree ??

1. It helps in transforming unspecific customer requirements into specific requirements.

2. It aids sigma teams in detailing broader specification.

3. It gives assurance that all the aspects of the customer requirements are fulfilled.

Page 22: Astudy into effectiveness of Total quality management Tools in Egypt

Differences In ANALYSIS

Check Sheet Why Expert Engineers Use Check Sheet??

The check sheet is a simple and effective way to display data. It is a good first step in understanding the nature of the problem as it provides a uniform data collection tool. It is very useful to help

distinguish opinions from facts in the Define and Measure phase of the Lean Six Sigma DMAIC framework.

Page 23: Astudy into effectiveness of Total quality management Tools in Egypt

Differences In IMPROVE

TRIZ Why Expert Engineers Use TRIZ ??

Page 24: Astudy into effectiveness of Total quality management Tools in Egypt

Benefits of TRIZ

   TRIZ is a science of system development based on laws of systems evolution and the best practices of thousands of developers and scientists

     TRIZ helps to realize the privilege and obligation each member of our society has to be a creative person and to live a creative life. At some point in the past, someone did something that makes our lives today more comfortable. We, in turn, should do something useful for the world now and for generations to come.

     TRIZ increases the speed of system development and evolution. This is a primary a global function of TRIZ because technological evolution reflects and propels the development of our civilization.

    TRIZ helps model problems that are not well defined into a specific problem that can be solved by any engineer.

        TRIZ is a natural amplifier of our talents, knowledge and experience.  Everything that we do in our life and any decision that we make will be better and more effective when we use TRIZ. TRIZ changes the people that learn and use it. They become more inventive and creative.

   

Page 25: Astudy into effectiveness of Total quality management Tools in Egypt

        TRIZ has no limitations (except 1). It can be applied to any new or existing system undergoing development.

             TRIZ has only one limitation … the limitations of the physical world.  Even in this situation TRIZ can help find way to overcome scientific limitations.

             TRIZ breaks Psychological Inertia, the main Innovation Killer.

             TRIZ Technology for Innovation is the process of using all parts of TRIZ in combination with other proven methods and best practices of effective project teams for system development and problem solving.

             TRIZ Technology for Innovation is applying through TRIZ Innovation Roadmaps for project creation and problem solving.

            TRIZ Innovation Roadmap for Project Creation and Problem Solving is a combination of parts of TRIZ, along with other proven methods and best practices of effective project teams. When applied in the most effective sequence, it will achievement of best results for any given project or problem.

          TRIZ Innovation Roadmap is a complete set of tools for the conceptual stage of product/process/service design.

Page 26: Astudy into effectiveness of Total quality management Tools in Egypt

Differences In IMPROVE

Kanban Why Other Engineers Use Kanban??

1. Flexibility

2. Focus on continuous delivery

3. Reduction of wasted work / wasted time

4. Increased productivity

5. Increased efficiency

6. Team members’ ability to focus

Page 27: Astudy into effectiveness of Total quality management Tools in Egypt

Differences In CONTROL

Poka Yoke Why Expert Engineers Use Poka yoke ??

1. It helps people and processes work right the first time.

2. It stresses on techniques that can drive defects out of products and process and thus make it impossible to make mistakes. This substantially improves quality and reliability.

3. The use of simple poka-yoke ideas and methods in product and process design can eliminate both human and mechanical errors.

4. Poka-yoke does not need to be costly.

Page 28: Astudy into effectiveness of Total quality management Tools in Egypt

Differences In CONTROL

Visual Management Why Expert Engineers Use Visual Management ??

1. See the work in progress

2. 2. Recognize flow stoppers

3. 3. Assess inventory levels

4. 4. Identify defects

5. 5. See deviations from the standard

6. 6. Enable interventions

7. 7. Improve safety

Page 29: Astudy into effectiveness of Total quality management Tools in Egypt

Conclusion

We found that most Companies Focus on Popular Training & Tools and ignore a lot of tools also there are a lot of tools and other training more effective and helpful.

Most Companies Focus On:

ISO 9000

Safety

Customer Service

 

So, all Companies must put the flash on other training and focus on Quality Management Tools.

Companies must take a deep look on other tools that work together and their impact is high and give more effective analysis like (SIPOC – Kano Model) and so on.

Companies must give A Quality Management More space and more attention to help the department to focus on quality tools and knowing it.

 

Page 30: Astudy into effectiveness of Total quality management Tools in Egypt

Thank YouAny Questions !