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AS9100 2009 (Revision C)

Oct 10, 2014

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BS EN 9100 Revision C

Quality Management Systems Requirements for Aviation, Space and Defence Organisations

Quality Management Systems Requirements

Quality Management Systems - Requirements for Aviation, Space and Defence Organisations

Contents1 SCOPE ...................................................................................................................................................... 3

1.1 1.22 3

General ............................................................................................................................. 3 Application ........................................................................................................................ 3

Normative References ............................................................................................................................. 4 Terms and Definitions ............................................................................................................................. 4

3.1 3.2 3.3 3.44

Risk .................................................................................................................................. 4 Special Requirements ....................................................................................................... 4 Critical Items ..................................................................................................................... 4 Key Characteristic............................................................................................................. 4 General Requirements ...................................................................................................... 5 Documentation Requirements........................................................................................... 5 Management Commitment ................................................................................................ 7 Customer Focus ............................................................................................................... 7 Quality Policy .................................................................................................................... 7 Planning............................................................................................................................ 7 Responsibility, Authority and Communication ................................................................... 7 Management Review ........................................................................................................ 8 Provision of Resources ..................................................................................................... 9 Human Resources ............................................................................................................ 9 Infrastructure .................................................................................................................... 9 Work Environment ............................................................................................................ 9 Planning of Product Realisation ...................................................................................... 10 Customer-Related Processes ......................................................................................... 11 Design and Development ................................................................................................ 12 Purchasing...................................................................................................................... 14 Production and Service Provision ................................................................................... 16 Control of Monitoring and Measuring Equipment ............................................................ 19 General ........................................................................................................................... 20 Monitoring and Measurement ......................................................................................... 20 Control of Nonconforming Product .................................................................................. 22 Analysis of Data .............................................................................................................. 23 Improvement ................................................................................................................... 23Page 2 of 24

Quality Management System .................................................................................................................. 5

4.1 4.25

Responsibility .......................................................................................................................................... 7

5.1 5.2 5.3 5.4 5.5 5.66

Resource Management ........................................................................................................................... 9

6.1 6.2 6.3 6.47

Product Realisation ............................................................................................................................... 10

7.1 7.2 7.3 7.4 7.5 7.68

Measurement, Analysis and Improvement.......................................................................................... 20

8.1 8.2 8.3 8.4 8.5

Quality Management Systems - Requirements for Aviation, Space and Defence Organisations

1

SCOPE

1.1 GeneralThis standard includes ISO 9001:20081 quality management system requirements and specifies additional aviation, space and defence industry requirements, definitions and notes as shown in bold, italic text. It is emphasized that the requirements specified in this standard are complementary (not alternative) to contractual and applicable statutory and regulatory requirements. Should there be a conflict between the requirements of this standard and applicable statutory or regulatory requirements, the latter shall take precedence. This International Standard specifies requirements for a quality management system where an organisation a b needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory R. qui!In this International Standard the term product only applies to

Note 1

a b

product intended for, or required by, a customer, any intended output resulting from the product realisation processes.Statutory and regulatory requirements can be expressed as legal requirements.

Note 2

1.2 ApplicationAll requirements of this International Standard are generic and are intended to be applicable to all organisations, regardless of type, size and product provided. Where any requirement(s) of this International Standard cannot be applied due to the nature of an organisation and its product, this can be considered for exclusion. Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organisation's ability, or responsibility, to provide product that meets customer and applicable statutory and regulatory requirements. This standard is intended for use by organisations that design, develop and/or produce aviation, space and defence products; and by organisations providing post-delivery support, including the provision of maintenance, spare parts or materials for their own products. Organisations whose primary business is providing maintenance, repair and overhaul services for aviation commercial and military products; and original equipment manufacturers with maintenance, repair and overhaul operations that operate autonomously, or that are substantially different from their manufacturing/production operations; should use the IAQG-developed 9110 standard. Organisations that procure parts, materials and assemblies and resell these products to a customer in the aviation, space and defence industries, including organisations that procure products and split them into smaller quantifies for resale, should use the IAQGdeveloped 9120 standard.

Page 3 of 24

Quality Management Systems - Requirements for Aviation, Space and Defence Organisations

2

Normative References

The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO 9000:2005, Quality management systems Fundamentals and vocabulary

3

Terms and Definitions

For the purposes of this document, the terms and definitions given in ISO 9000 apply. Throughout the text of this International Standard, wherever the term "product" occurs, it can also mean "service".

3.1 RiskAn undesirable situation or circumstance that has both a likelihood of occurring and a potentially negative consequence.

3.2 Special RequirementsThose requirements identified by the customer, or determined by the organisation, which have high risks to being achieved, thus requiring their inclusion in the risk management process. Factors used in the determination of special requirements include product or process complexity, past experience and product or process maturity. Examples of special requirements include performance requirements imposed by the customer that are at the limit of the industrys capability, or requirements determined by the organisation to be at the limit of its technical or process capabilities.