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Presented at the Special Education Forum – TDSB Ward 2 December 4, 2012 SSEN 2012
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Presented at the Special Education Forum – TDSB Ward 2December 4, 2012

SSEN 2012

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A little bit of historyUN Declaration of Human Rights (62 years ago)http://www.un.org/rights/50/decla.htmOntario Human Rights Code (50 years ago)Canadian Human Rights Act (35 years ago)The Constitution – Canada Act (30 years ago)Ontarians with Disability Act (ODA) 2001 (11 yr

ago)Accessibility for Ontarians with Disability – AODA

2005 (7 years ago)Accessibility Standards SSEN 2012

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Why do we need the AODA?Preamble: “history of discrimination against

persons with disabilities in Ontario” Set out measures, policies, practicesIdentify and remove barriers with respect to

goods, services, facilities, accommodation, employment, buildings, structures, premises

Prevent erection of such barriers Policies; Procedures; Attitudinal

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What will the AODA do?Develop, implement, and enforce

Accessibility Standards: 5 in total 1.CUSTOMER SERVICE (2008)2.Information and Communication

(2011)3.Employment4.Transportation5.Built environment (not yet legislated)SSEN 2012

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Customer Service StandardThe Accessible Customer Service Standard (SCC) is the first one to become law, January 2008.

Purpose and application:To establish accessibility standards for customer service

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Who is affected It applies to every designated public sector organization

To every person or organization that provides goods or services to the public

And that has at least one employee in Ontario.

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Schools too?Schedule 2BROADER PUBLIC SECTOR

1. Every district school board as defined in section 1 of the Education Act.

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When? Effective dates

Designated public sector organizations on and after January 1, 2010

and to other providers of goods or services on and after January 1, 2012.

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What do we need to do?Establish policies, practices and

procedures for goods or services to PWD

Such policies should be consistent with: Respects the dignity and independence of

persons with disabilities.Persons with disabilities must be given an

opportunity equal to that given to others to obtain, use and benefit from the goods or services.

Communicating with a PWD taking into account the person's disability. SSEN 2012

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How do we do this?Training

1. Every person who deals with members of the public or other third parties on behalf of the provider, whether the person does so as an employee, agent, volunteer or otherwise.

2. Every person who participates in developing the provider's policies, practices and procedures governing the provision of goods or services to members of the public or other third parties. SSEN 2012

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What kind of training?Review of the PURPOSE of the Act and the

requirements of this Regulation and instruction about the following matters:

1. Communicate with persons with various types of disability.

2. Interact with PWD who use assistive devices; require the assistance of a service animal or of a support person.

3. How to use equipment or devices on the provider's premises that may help deliver services to a PWD.

4. What to do if a person with a particular type of disability is having difficulty accessing the provider's goods or services. SSEN 2012

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More on trainingThe training must be provided to each person as soon as practicable after he or she is assigned the applicable duties.

Training must be provided on an ongoing basis in connection with changes to the policies, practices and procedures.

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What to do if…?Someone feels the service is not accessible?

A Feedback process for providers of goods or services should be in place and the customer should have options to provide feedback

The feedback process must specify the actions that the provider of goods or services is required to take if a complaint is received.

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What we do if there’s problems? Notice of temporary disruptionsFor disruption on services frequently used by PWD

In a manner that is accessibleIncluding anticipated duration of disruption or alternative facilities or services SSEN 2012

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Should we tell people?YES!!!The law expects you to tell your customers that you have Policies and procedures regarding the CSS.

The TDSB has two links on their website since 2009

Every organization with 20 employees or more must also have a plan and presented to anyone who asks. SSEN 2012

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QUESTIONS?

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Reference The latest version of the AODA is found at: http://www.search.e-laws.gov.on.ca/en/isysquery/42e0996b-813f-4e97-a3a4-

4af2c4608cf5/1/doc/?search=browseStatutes&context=#hit1

Accessible Customer Service Standard: http://www.search.e-laws.gov.on.ca/en/isysquery/3bfd1b40-a2ae-402a-acf2-

9f8150003444/9/doc/?search=browseStatutes&context=#hit1Supreme Court of Canada: Moore v British

Columbia (Education) http://canlii.ca/en/ca/scc/doc/2012/2012scc61/2012scc61.html

Ministry Community Social Services: Summary of Requirements

http://www.tdsb.on.ca/wwwdocuments/about_us/about_us/docs/SummaryofRequirements%20-%20Ministry%20document%20-%20Mar-08.pdfhttp://www.mcss.gov.on.ca/documents/en/mcss/publications/accessibility/AboutAODAWeb20080311EN.pdf

TDSB CSS policy:

http://www.tdsb.on.ca/wwwdocuments/about_us/about_us/docs/08-09-1457%20AccessibilityStandardsforCustomerServicePolicy.pdf SSEN 2012