Alienware-m15x User's Guide en-us

7/30/2019 Alienware-m15x User's Guide en-us

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e contents herein are s

© 2009 Dell Inc. All right

Reproduction of these mwritten permission of Del

Trademarks used in thisAlienHead logo are trademDell is a trademark of DelVista start button logo areCorporation in the Unitetrademark and Core is acountries. Blu-ray Disc is is a registered trademark are registered trademarks

Other trademarks and trathe entities claiming the

any proprietary interest iModel: P08G Type: P

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make betteruse of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware orloss o data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential or property damage,personal injury, or death.





4 CONTENTS

CHAPTER 6: TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 9Basic Hints and Tips 50Backup and General Maintenance 50Software Diagnostic Tools 51Answers to Common Problems 53

CHAPTER 7: SYSTEM RECOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61AlienRespawn v20 62Recovery Options 62Password Protection 63AlienRespawn v20 Disc 64

Dell DataSafe Local Backup 65

CHAPTER 8 : BASIC S PECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS. . . . . . . . . . . . .71

APPENDIX B: CONTACTING ALIENWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

APPENDIX C: IMPORTANT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74



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INTRODUCTIONINTRODUCTION



6 INTRODUCTION



CHAPTER 1: SETTING UP YOUR LAPTOP

CHAPTER 1: SETTING UP YOUR LAPTOP



8 CHAPTER 1: SETTING UP YOUR LAPTOP

Product Document

e documentation that sanswers to many of the qcapabilities. You may seeuse as needed to answer qsolutions. e media inclthe documentation and mtechnical support sta is

Placing Your Lapto

WARNING: Do not I your laptop is pis provided. Do nowhere the laptop liquid o any kind

When placing your laptop

It is placed on a surfa•

e power and other •and a wall – or any ot

Nothing obstructs air•

e laptop has enoug•

storage drives can be

Before Setting Up Your LaptopCongratulations on the purchase o your Alienware® M15x!

Read all safety and setup instructions before connecting your new laptop. Beginby carefully opening the box and removing all components that were shipped toyou. Before setting up your laptop or components, be sure to inspect all itemsfor any physical damage that may have occurred during shipment. Be sure toreport any damaged items to customer service immediately upon receiving yourshipment. You must report shipping damage within the frst 5 days o receivingthe shipment or your damage report will not be honored.

Before setting up your laptop or components, see the included invoice to verifythat all items ordered are present. Report any missing components to customerservice within 5 days o receiving the shipment. Anything reported missing aterthe frst 5 days o receiving a shipment will not be honored. Some o the mostcommon items to check for include:

Laptop and AC adapter with power cable•

Microsoft CD-key located at the bottom of the laptop•

Monitor with power cable and video cable (if ordered)•

Keyboard (if ordered)•

Mouse (if ordered)•

Multimedia speakers and sub-woofer (if ordered)•

Joystick controllers (if ordered)•

You may also need a small athead and/or a Phillips head screwdriver orconnecting peripheral cables to the laptop.



Press Connect the AC AdapterWARNING: e AC adapter works with electrical outlets worldwide.However, power connectors and power strips vary among countries.Using an incompatible cable or improperly connecting the cable to apower strip or electrical outlet may cause fre or equipment damage.

NOTE: e 150 W AC adapter must be connected to the laptop or maximumgaming performance.




Set Up MicrosoftCAUTION: Do not so may render you

Your computer is precowhile ordering your cominstructions on the scree

Connect to the In

Setting Up a Wired Connec

If you are using a dial•optional external USBup your Internet conn

I you are using a DSL•or cellular telephone

To complete setting up yo“Setting Up Your Internet

Connect the Network Cable (Optional)



Setting U

ISPs andyour coun

If you canthe Interto check

Have youInternet

Windows

Nvicl

Save1.

Click2.

Click3.conn

e C

Nch

Follow th

your ISP

Setting Up a Wireless Connection

NOTE: To set up your wireless router, see the documentation that shippedwith your router.

Before you can use your wireless Internet connection, you need to connect to yourwireless router.

To set up your connection to a wireless router:

Windows Vista®

Ensure that wireless is enabled on your computer.1.

Save and close any open fles, and exit any open programs.2.Click3. Start → Connect To.

Follow the instructions on the screen to complete the setup.4.

Windows ® 7

Ensure that wireless is enabled on your computer.1.

Save and close any open fles, and exit any open programs.2.

Click3. Start → Control Panel→ Network and Sharing Center→ Connect toa network.

Follow the instructions on the screen to complete the setup.4.




Windows ® 7

Click1. Start → Control Panel.

Click2. Network and Internet→ Network and Sharing Center→Set up aconnection or Network→ Connect to the Internet.

e Connect to the Internet window appears.

NOTE: If you do not know which type of connection to select, click Help mechoose or contact your ISP.

Follow the instructions on the screen and use the setup information provided byyour ISP to complete the setup.



is chapits variou

CHAPTER 2: GETTING TO KNOWYOUR LAPTOP

CHAPTER 2: GETTING TO KNOW YOUR LAPTOP



14 CHAPTER 2: GETTING TO KNOW YOUR LAPTOP

1 Let speaker — Combstereo sound.

2 Inrared port — Conn

3 Right speaker — Comstereo sound.

Front View Features

2 31



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NOTon y

2com

3proj

4 broa

5

mon

6keyb

7

devi

8view

Left View Features

21 3 4 5 6 7 8




3 Optical drive — PlaysBlu-ray Discs (optionupward when insertiDrive “ on page 33.

4 USB/eSATA ceSATA compatible stdrives) or USB deviceor MP3 player).e USB Powersharecomputer is turned owhile charging a USBcharging, disconnect

NOTE: Certain USB do or in standby moddevice.

5 USB connector —keyboard, printer, ext

Right View Features

3

1 2

4 5

1 ExpressCard slot — Provides support or additional memory, wiredand wireless communications, multimedia, and security eatures. e slotsupports 54 mm Express cards.

NOTE: e ExpressCard slot is designed only or ExpressCards. e slotdoes NOT support PC Cards.

2 Audio connectors (3) — Connects to speakers, headphones, andmicrophone.

NOTE: For information on audio connectors, see “Connecting ExternalSpeakers” on page 27.



Display Features

1 2 3 4

1 Letmicrreco

2 Cam

3 Cam

4 Righmicrreco




Computer Base and Keyboard Features

6

5

4

1

3

2

1 Status lights (3) — Inlights are turned on o

2 Keyboard — e bacby illuminating all sy

3 Touch pad — Providedrag or move selecte

4 Touch pad buttons (on a mouse.

5 Touch controls (9) —action. For more info

6 Power button — Turinormation, see “Pow



Status Lightse three status lights are located at the top-let side o the keyboard. For theexact location, see “Computer Base and Keyboard Features” on page 18.

Scroll Lock Light

Turns on when the scroll lock option is on.

Caps Lock Light

Turns on when the keyboard is in Caps Lock mode.In this mode, all characters you type are in uppercase.

Number Lock Light

Turns on when the keyboard is in Num Lock mode.In this mode, the embedded numeric keypads can be used.

Touche toucsee “Comtouch thselection




Power ButtonYou can program this button to perform actions like shutting down the operatingsystem or entering the standby mode. For details on how to program this button,see Power Options in the Control Panel o Microsot® Windows® operatingsystem.

e power button is located in the center o the hinge cover. For the exact location,see “Computer Base and Keyboard Features” on page 18.

e color o the AlienHead rim indicates the power status. e color indicatingthe power status can be changed through the AlienFX ® software.

On AC adapte

Blue or custom

Blue or custominto white or ccolor

Blue or custominto black

On battery:

Amber or cust

Amber or custfading into bla

Blinking Ambebattery-color

For more details on standControl Panel o your Mic



Function KeysNOTE: Depending on the confguration o the laptop you purchased, someof the function keys may have no associated tasks.

e <Fn> key is located near the bottom-let corner o the keyboard, and is usedtogether with other keys to activate certain unctions. Hold down the <Fn> keyalong with the key described below:

FI – Suspend Mode

Press <Fn><F1> to enable suspend mode. In the suspend mode,the display and selected devices will switch o or less energy

consumption.

F2 – Check Battery Status and Battery Charge Disable/Enable

Press <Fn><F2> to toggle between the Battery Status Meter,Battery Charge Disable feature, and Battery Charge Enablefeature.

F3 – Mute on/o

Press <Fn><F3> to enable or disable the mute unction.

F4 – Increase Display Brightness

Press <Fn><F4> to increase the brightness o the display.

k B M i




Battery PackYour laptop is equipped with a high-energy rechargeable lithium ion (Li-ion)battery pack. Battery lie will vary depending on your laptop confguration, model,applications installed, power management settings, and features used. As withall batteries, the maximum capacity of this battery will decrease with time andusage.

e battery meter lights on the battery pack indicate the charge level o thebattery. When you press the battery meter once, the charge level lights illuminate.Each o the fve lights represent approximately 20% o the total battery charge.For example, i our lights turn on, there is 80% o battery charge remaining and i no lights turn on, there is no charge remaining in the battery.

Recharging the Battery Pack

Your laptop supports both on-line and o-line recharge. Follow the procedurebelow to recharge battery:

Ensure the battery pack is installed in the laptop.•

Connect the AC adapter to the laptop and to an electrical outlet.•

e power button light indicates the power and battery status. For details onthe power button light, see “Power Button” on page 20. When the laptop is OFF, adepleted Li-ion battery will take three hours to recharge.

Battery Maintenan

To maintain the battery plaptop deplete its battery

To carry out a complete dlet your laptop consume tuse the hard drive as mucWhen the battery is deple(especially the battery). en connect the AC ada

Frequently Asked QQ: I can eel a mild heat n

A: e battery will generprotection circuit inside tworry.

Q: My battery operation

A: e battery is heat sebattery and its environme more the temperatuchance there is for the batits full capacity, allow the

en connect the AC ada

Q I did t b tt d E th h it ll P



Q: I did not use my spare battery or a ew days. Even though it was ullyrecharged, there wasn’t as much power let as a newly charged one. Why?

A: e batteries will sel-discharge (1% per day or Li-ion) when they are not beingrecharged. To ensure a battery is fully charged, recharge before use. Always keepthe battery inside the laptop and have the AC adapter connected wheneverpossible.

Q: I did not use my spare battery or months. I am having a problemrecharging it.

A: If you happen to leave your battery to go through an extended period of self-discharge, say more than three months, the battery voltage level will become toolow. e battery then needs to be pre-charged (to bring the battery voltage levelhigh enough) before it automatically (for Li-ion only) resumes its normal fastcharge. Pre-charge may take 30 minutes. Fast charge usually takes 2-3 hours.

Power

Unders

In order tto spendconcept f

You can settings on your c

Balan•durin

Powe•perfoamo

High•on yomaxi

C t i i Y P S tti R d i P C




Customizing Your Power Settings:

Windows Vista®

Click1. Start → Control Panel.

Click2. Classic View from the task panel.

Double-click the3. Power Options icon.

Select a power plan rom the options shown. To customize specifc settings,4.click Change plan settings beneath the selected power plan.

Windows ® 7

Click1. Start →

Control Panel.Click2. All Control Panel Items.

Double-click the3. Power Options icon.

Select a power plan rom the options shown. To customize specifc settings,4.click Change plan settings next to the selected power plan.

Reducing Power Co

Although your laptop (power conservation, theconsumption:

Use the AC power wh•

Lower the intensity o•to higher power usag

Switch to the Stealth•Switching into and ouyour computer confg

NOTE: e batterythe time.



is chalaptop to

CHAPTER 3: CONNECTING DEVICESCHAPTER 3: CONNECTING DEVICES

Connecting External Displays If necessary connect6



26 CHAPTER 3: CONNECTING DEVICES

Connecting External DisplaysIf you want to enjoy your computing environment on a bigger scale visually,or extend your desktop area, you can connect an external display such as astandalone monitor, an LCD TV, or a projector.

Connecting a Display

For the best picture quality, use the DisplayPort on your computer. I your displaydoes not have a DisplayPort, you can connect to the display using either a VGAcable rom the laptop’s 15-pin VGA connector or a DVI cable using a DisplayPort-to-DVI adapter. is adapter can be purchased through Alienware, Dell, or other

electronics retailers.

Turn o your laptop.1.

Turn o the display and disconnect it rom the power supply.2.

Connect one end o the display cable to the DisplayPort or VGA connector on3.your Alienware laptop.

Connect the other end of the cable to the same connector on your display.4.

I you are using a DisplayPort-to-DVI adapter, frst connect this adapter to5.the DisplayPort connector on your Alienware laptop and then connect a DVIcable to the DVI connector on the adapter and tighten the screws. Connectthe other end of the DVI cable to the DVI connector on your display.

If necessary, connect 6.connector.

Connect the other en7.strip or wall outlet.

Turn on your laptop, a8.

Extending the Desk

With the external dis1.Personalize.

Select2. Connect to a pportion of the screen

Click3. Connect Display

Select from the below4.

Duplicate my dis•

Show dierent p•

Show my deskto•

Click5. Apply to apply ySettings control pane

Two typeConnecting External Speakers



Two type

1 ster

2 mon

Connecting External Speakers

Your Alienware laptop has two integrated audio out connectors and one audioin connector. e audio out connectors deliver quality sound and support5.1 surround audio. You can connect the audio input connector rom a homestereo or speaker system for a heightened gaming and media experience.

1 2

1 Audio out/Headphone connectors (2) — Connects to one or two pairso headphones, or sends audio to a powered speaker or sound system. eaudio signal is the same for both connectors.

2 Audio in/Microphone connector — Connects to a microphone orinputs signal for use with audio programs.Also unctions as an output connector in a 5.1 surround sound speaker

setup.

Connecting Printers Connecting a Non P




Connecting Printers

Connecting a Plug and Play Printer

If your printer supports plug and play, Microsoft Windows will detect it andattempt to install the printer automatically. In some cases, Windows may requirea driver or the printer. is driver is located on the sotware CD that is includedwith the printer.

Connect the printer’s USB cable to an available USB connector on your1.laptop.

Connect the printer’s power cable to a grounded, three-prong power-strip,2.

uninterruptible power supply, or wall outlet.Turn on the printer and Microsoft Windows will automatically detect the3.printer and install the appropriate driver.

Connecting a Non P

Windows Vista®

Click1. Start → Cont

Click2. Hardware and S

Follow the instruction3.

Windows ® 7

Click1. Start → Cont

Click2. Hardware and S

Follow the instruction3.For more information, see

Connecting USB Devices Conne



Connecting USB DevicesConnect USB devices into an available USB connector on your laptop. MicrosoftWindows will detect the device and attempt to install the appropriate driverautomatically. In some cases, Windows may require a driver. is driver is locatedon the software CD that is included with the device.

If your keyboard or mouse uses a USB connection, connect its USB connector intoan available USB connector on the laptop.

e USB/eSATA combo connector with USB PowerShare eature can connect toeSATA compatible devices and USB devices. is connector can also be used orcharging USB devices when the computer is on/o or in standby mode.

e USB PowerShare eature is enabled in the BIOS setup by deault. When thelaptop is on battery mode, you can disable the feature through the AdvancedMenu in BIOS (for more information, see “Entering System Setup” on page 34).

ConneConnect Windowsautomaton the so

For more






CHAPTER 4: USING YOUR LAPTOPCHAPTER 4: USING YOUR LAPTOP

Alienware Command Center Using Removabl



32 CHAPTER 4: USING YOUR LAPTOP

Alienware Command Centere Alienware® Command Center gives you access to Alienware’s exclusivesoftware and is a continuously upgradable control panel. As Alienware releasesnew programs, they download directly into the Command Center allowing youto build a library of system management, optimization, and customization tools.You can access Alienware Command Center by gently touching the touch controllocated near the top o the keyboard. e control will illuminate temporarily toconfrm your selection. For the exact location o the control, see “Computer Baseand Keyboard Features” on page 18.

Stealth ModeStealth mode is designed to reduce the processor and graphics utilization andthereby reduces the energy consumption and noise level of your computer.Stealth mode helps you to use a 65 W auto/air adapter.

You can access Stealth mode by gently touching the touch control located nearthe top o the keyboard. e control will illuminate to ull brightness until thefunction is deactivated. For the exact location of the control, see “Computer Baseand Keyboard Features” on page 18.

Using RemovablObserve the safety measu

When no ExpressCard orExpressCard or media cayour laptop is inserted in slots from dust and oththe correct side is on the Inserting a blank card ups

Using the Optical Drive Using



Using the Optical DriveYour laptop has a slot load optical drive. Depending on the confguration ordered,your laptop may have one o the ollowing drive types. ese logos are used toindicate each drive’s capabilities and m edia compatibility.

DVD±R/W DualLayer Writer

DVD±R/W drive can read CD-ROM, CD-R, CD-R/W, DVD,DVD+R/W, and DVD-R/W media.

It can also record to CD-R, CD-RW, DVD+R/W, DVD-R/W,and DVD+R Dual Layer (DL) media.

Blu-ray Disc™Reader/Writer Blu-ray drive can read CD-ROM, CD-R, CD-R/W, DVD,DVD+R/W, DVD-R/W, DVD+R Dual Layer (DL), BD-ROM,BD-R, and BD-RE media.

It can also record to CD-R, CD-R/W, DVD+R/W, DVD-R/W,DVD+R Dual Layer (DL), BD-R, and BD-RE media.

Using

Turnin

Press theswitchingWindowsto create

Using

e wire(Bluetooradios onradios ostates th

Confguring the BIOS Entering System Setu




Confguring the BIOS

System Setup

e System Setup options allow you to:

Change the system confguration inormation ater you add, change, or•remove any hardware in your laptop.

Set or change a user-selectable option.•

View the installed amount of memory or set the type of hard drive installed.•

Before you use System Setup, it is recommended that you write down the current

System Setup information for future reference.

CAUTION: Do not change the settings in System Setup unless you arean expert computer user. Certain changes can cause your computer towork incorrectly.

g y

Turn on (or restart) yo1.

While the laptop is bo2.system logo appears I an error occurs duriBIOS Setup Utility by

NOTE:If you wait toto wait until you syour laptop and tr

NOTE:Keyboard fafor extended periorelease <F2> in ev

System Setup Screens

e BIOS Setup Utilityinormation or your lapAdvanced, Security, Boot

Key functions appear at tkeys and their unctions w

System Setup Options Main Me



NOTE: Depending on your computer and installed devices, the items listedin this section may not appear, or may not appear exactly as listed.

NOTE: For the updated system setup information, see the Service Manual on the Dell Support website at support.dell.com/manuals.

Main Menu

System Time Displays the system time.

System Date Displays the system date.

Alienware Displays the model number of your computer.Service Tag Displays the service tag of your computer.

BIOS Version Displays the BIOS revision.

EC Version Displays the EC frmware version.

CPU Displays the type of processor.

CPU Speed Displays the speed of the processor.

CPU Cache Displays the processor cache size.

CPU ID Displays the ID of the processor.

Total

Memory

Memory

Advanc

Summar

Intel®

VirtuaTechno

Intel Step

Wired

Advanced Menu Advanced Menu




WirelessNetwork

Allows you to enable or disable the internal wirelessdevice.

Disabled: e internal wireless device is o and is•not visible to the operating system.

Enabled: e internal wireless device is enabled.•

BluetoothReceiver

Allows you to enable or disable the internal Bluetoothdevice.

Disabled: e internal Bluetooth device is o and is•not visible to the operating system.

Enabled: e internal Bluetooth device is enabled.•

High DefnitionSound

Allows you to enable or disable the internal highdefnition audio device.

Disabled: e internal audio device is o and is not•visible to the operating system.

Enabled: e internal audio device is enabled.•

USB Emulation Allows you to enable or disable the USB emulationeature. is eature defnes how the BIOS, in theabsence of a USB-aware operating system, handles USBdevices. USB emulation is always enabled during POST(Power On Sel Test).

NOTE: You cannot boot any type o USB device (oppy,hard drive, or memory key) when this option is o.

SATA Operation Ain

•

•

Firewire/Express Slot

Aco

•

•

eSATA A

•

•

SATA Hard Drive D

SATA OpticalDrive

D

Perormance Options Su

CPU Speed D

Perormance Options Sub-Menu Security



MemoryFrequency

Displays the frequency of the memory.

Memory ChannelMode

Displays the memory channel modes.

Single•

Dual•

CPU PerformanceMode

Indicates if the processor is in turbo mode or not.

Turbo Mode Allows you to enable or disable the turbo mode.

Select Clock

Mode

Allows you to choose the FSB-memory system clockmode.

Auto•

Unlinked•

MemoryFrequency

Allows you to set the memory frequency.

Note: e memory requency option appears only i theclock mode is set to unlinked.

DDR3 Voltage Allows you to enter the memory voltage.

SystemPasswoStatus

Set SyPasswo

UserPasswoStatus

Set UsPasswo

EnablePasswoBoot

Asset

Security Menu Power Menu




Computrace® Allows you to activate or disable the BIOS module interface of the optional Computrace® Service from Absolute® Software.

e Computrace® agent from Absolute® Software is a servicesolution designed to help track assets and provide recoveryservices in the event the computer is lost or stolen. eComputrace® agent communicates with the Absolute® software Monitoring Server at programmed intervals toprovide the tracking service. By activating the service, youconsent to the transmission of information from and to yourcomputer and the Absolute® Software Monitoring Server.e Computrace® service is purchased as an option and

the monitoring Server will enable its agent security modulethrough an interface provided by the BIOS.

Deactivate: the Computrace• ® module interface is notactive.

Disable: permanently block the Computrace• ® moduleinterface.

Activate: permit the Computrace• ® module interface.

e Absolute® Anti-et solution is presently Deactivated.Note that the activate or disable options will permanentlyactivate or disable the feature and no further changes will beallowed.

A/C AdapterRating

D

A/C AdapterWarnings

Awayoca

USB WakeSupport

Afrfe

USB Power Share Aechthev

Boot Menu

1st Boot Device A

2nd Boot Device A

3rd Boot Device A

4th Boot Device A

Exit Menu



Exit SavingChanges

Allows you to exit System Setup and save your changesto CMOS.

Exit DiscardingChanges

Allows you to exit utility without saving Setup data toCMOS.

Load SetupDefaults

Allows you to load default values for all Setup items.

Discard Changes Allows you to load previous values from CMOS for allSetup items.

Save Changes Allows you to save Setup data to CMOS.






is ch

processincan puwww.alie

Nsucosp

CHAPTER 5: INSTALLING ADDITIONALOR REPLACEMENT COMPONENTS

CHAPTER 5: INSTALLING ADDITIONAL

OR REPLACEMENT COMPONENTS

Before You Begin Turning O Your Co



42 CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS

is section provides procedures or removing and installing the components inyour laptop. Unless otherwise noted, each procedure assumes that the followingconditions exist:

You have perormed the steps in “Turning O Your Computer” and “Beore•Working Inside Your Computer” in this section.

You have read the safety information that shipped with your computer.•

A component can be replaced or—if purchased separately—installed by•performing the removal procedure in reverse order.

CAUTION: To avoiopen programs be

Save and close all ope1.

Click2. Start → Shut e laptop turns o a

Ensure that the comp3.computer and attachshut down your operaleast 8 to 10 seconds

CAbe

Before Working Inside Your Computer



Ensu1.from

Turn2.Com

If the3.docu

CAyo

Disco4.

Press5. Card

Disco6.outle

CAth

Rem7.“Repl

Press8.

Use the following safety guidelines to help protect your computer from potentialdamage and to help to ensure your own personal safety.

WARNING: Beore working inside your laptop, read the saetyinormation that shipped with your computer. For additional saety bestpractices inormation, see the Regulatory Compliance Homepage atwww.dell.com/regulatory_compliance.

CAUTION: Handle components and cards with care. Do not touch thecomponents or contacts on a card. Hold a card by its edges. Hold acomponent such as a processor by its edges, not by its pins.

CAUTION: Only a certifed service technician should perorm repairs onyour computer. Damage due to servicing that is not authorized by Dell isnot covered by your warranty.

CAUTION: To avoid electrostatic discharge, ground yoursel by using awrist grounding strap or by periodically touching an unpainted metalsurace (such as a connector on the back o the computer).

CAUTION: When you disconnect a cable, pull on its connector or on itspull-tab, not on the cable itsel. Some cables have connectors with lockingtabs; i you are disconnecting this type o cable, press in on the lockingtabs beore you disconnect the cable. As you pull connectors apart, keepthem evenly aligned to avoid bending any connector pins. Also, beoreyou connect a cable, ensure that both connectors are correctly orientedand aligned.

Replacing the Battery Pack3

4




is battery pack can easily be removed and replaced. Ensure that the laptop isproperly shut down before changing the battery pack.

CAUTION: To avoid damage to the laptop, use only the battery designedor this particular Alienware laptop. Do not use batteries designed orother Alienware or Dell laptops.

To remove the battery pack:Shut down the laptop.1.

Turn the laptop over.2.

Slide the battery latch to the unlock position as shown.3.

e battery pack will pop up.4.Remove the battery pack.5.

To replace the battery pack:

Align the two battery pack tabs with the slots in the battery bay.1.

Push the battery pack into the battery bay until the battery pack clicks2.into place.

1

3

2

1 battery latch

2 battery bay

Upgrading or Replacing Memory Remov



Your laptop is equipped with a confgurable memory unit. e industry standardJEDEC PC3-8500/PC3-10600 (DDR3) SODIMM memory module connectors areavailable or memory upgrade. e table below illustrates all the possible wayssystem memory can be confgured.

Memory connector #1 Memory connector #2 Total Memory

1 GB 1 GB 2 GB

2 GB 1 GB 3 GB

1 GB 2 GB 3 GB

2 GB 2 GB 4 GB4 GB 4 GB 8 GB

Follo1.

Loos2.

1 scre

Loosen the two captive screws and remove the memory module door.3.




5

1 memory module con

2 notch

3 tab

To replace the memory While inserting the memmemory module to the ta

NOTE: Install the min the top connect

NOTE: If the memnot boot.

21

1 memory module door 2 captive screws (2)

Use your fngertips to careully spread apart the memory module4.connector’s spring-locks until the module pops up.

Remove the memory module.5.

Upgrading or Replacing the Hard Drive Loos3.

Lift t4.



Your laptop is equipped with one hard drive socket.

Removing the Hard Drive

Follow the instructions in “Before You Begin” on page1. 42.

Loosen the two screws and remove the compartment door.2.

21

1 screws (2) 2 compartment door

1 hard

Remove the interpos7.Remove the four screws that secure the hard drive to the hard drive bracket.5.

Lift the hard drive out of the hard drive bracket.6.




1

2

1 interposer

To replace the hard drive,

3

1

2

1 hard drive 3 screws (4)

2 hard drive bracket



CHAPTER 6: TROUBLESHOOTINGCHAPTER 6: TROUBLESHOOTING

Backup and GeneAl b k i

Basic Hints and TipsC t d t I AC d t l t d t



50 CHAPTER 6: TROUBLESHOOTING

Always backup your i•your operating systemnumbers if you are stwallet.

Run maintenance pro•programs to run at tiuse those provided wdedicated programs t

Write down your pass•is is especially impcomputer’s BIOS and

Document vital settin•

Computer does not power on: Is your AC adapter securely connected to a•working electrical outlet? If connected to a power strip, ensure that the stripis actually working.

Connections: Check all the cables to ensure that there are no loose•connections anywhere.

Power Savings: Ensure that your computer is not in hibernate or standby•mode by pressing the power button or less than 4 seconds. e powerstatus light will fade from blue to black while in standby mode; in hibernatemode it will be o.

Brightness: Check and adjust the brightness of the display by pressing the•key combinations <Fn><F4> or <Fn><F5>.

Display Choice: Press the key combination <Fn><F6> to ensure that the•computer is not set to “External Only” display.

Use only the AC adapter that shipped with your laptop.•

SoftwPre-Bo

When troubleshooting your computer, remember the following safety guidelines:

Before touching any of the computer’s internal components, touch an•



Pre Bo

e compof your sy

To invoke

Turn1.

Press2.

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g y p p ,unpainted portion of the chassis. Doing so will safely discharge any staticelectricity, which could damage your computer.

Turn o your computer and any connected peripherals.•

Disconnect any peripherals from your computer.•

Tings to check before troubleshooting:

Ensure that the AC adapter cable is properly connected between your•computer and a grounded, three-prong power outlet. Ensure that the poweroutlet is working.

Ensure the UPS or power strip is turned on (i applicable).•If your peripheral devices (e.g. keyboard, mouse, printer, etc.) are not•working, ensure that all connections are secure.

If any computer components were added or removed before the problem•began, check to see if you performed the installation or removal proceduresproperly.

If an error message appears on the screen, write down the exact error•message prior to calling Alienware Technical Support to aid in diagnosingand resolving your issue.

I an error occurs in a specifc program, see the program’s documentation.•

Starting Alienware Dia

Insert the Support di1.

Alienware® DiagnosticsIf you experience a problem with your Alienware laptop run the Alienware




Insert the Support di1.

Shut down and resta2.When the Alienware l

NOTE:If you wait toto wait until you syour computer and

NOTE: e next stenext start-up, thethe system setup

When the boot device3. press <Enter>.

Select4. Boot rom CD-

Select5. Alienware Diagare listed, select the v

When the Alienware 6.want to run.

NOTE: Write downthey appear and fo

After all tests have co7.Alienware Diagnostic

Remove your Suppor8.Alienware Diagnostic

If you experience a problem with your Alienware laptop, run the AlienwareDiagnostics before you contact Alienware for technical assistance. It isrecommended that you print these procedures before you begin.

NOTE: Back up all data before initiating a system recovery. Backupunctionality is included in AlienRespawn™ v2.0, but as a precaution itwould be better to backup critical fles onto an external media beoreinitiating recovery.

NOTE: e Support disc contains drivers or your computer. You canalso download the latest drivers and software for your computer from support.dell.com.

Review your laptop’s confguration inormation, and ensure that the device thatyou want to test displays in the system setup program and is active. Start theAlienware Diagnostics from the Support disc.

Shut•compthe S

Answers to Common Problems

CD ROM DVD ROM CD R/W DVD R/W



Servi

An audiChec•facin

Chec•

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Clean•

Shut•

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A DVD oShut•

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Reins•

Try a•encorecog

CD-ROM, DVD-ROM, CD-R/W, DVD±R/W, orBlu-ray Disc™ Drive

e computer does not recognize the disc or driveCheck to see if the disc is properly inserted into the drive with the label•facing up.

Try another disc.•

Shut down and restart the computer.•

Clean the disc.•

Restart the computer and enter the BIOS setup utility by pressing <F2> as•the computer restarts.

Check the BIOS to ensure that the SATA controllers are enabled. Check thedrive confguration to ensure it is properly confgured; see the documentationthat shipped with the drive.

WARNING: Beore working inside your computer, read the saetyinormation that shipped with your computer. For additional saety bestpractices inormation, see the Regulatory Compliance Homepage atwww.dell.com/regulatory_compliance.

CAUTION: Follow the instructions in “Beore You Begin” on page 42 beoreworking inside your computer.

A program stops respo

End the program:

Systeme computer ails the POST




p g

Press <Ctrl><Shit><1.

Click the2. Applicationresponding.

Click3. End Task.

Check the sotware docu

I necessary, uninstall an

A program is designed

Run the Program Compa

e Program Compatibilenvironment similar to anenvironments.

Windows Vista®

Click1. Start → Contversion o Windows.

In the welcome scree2.

Follow the instruction

e computer ails the POST

e POST (Power On Sel Test) tests the computer, ensuring that it meets thenecessary system requirements and that all hardware is working properly beforestarting the remainder o the boot process. I the computer passes the POST, thecomputer will continue to start normally. However, i the computer ails the POST,the computer will generate a single beep to indicate a general failure and an errormessage will be displayed. For assistance, contact Alienware Technical Support(see “CONTACTING ALIENWARE“ on page 73).

e computer stops responding or a solid blue screen appears

WARNING: You might lose data i you are unable to perorm an operatingsystem shutdown.

If you are unable to get a response by pressing a key on your keyboard or movingyour mouse, press and hold the power button or at least 6 seconds until thecomputer turns o, then restart your computer.

NOTE: e chkdsk program may run when you restart the computer. Followthe instructions on the screen.

Windows ® 7

Click1. Start → Control Panel→ Programs→ Programs and Features→ Use

Check thtroubles

E



an older program with this version o Windows.

In the welcome screen, click2. Next.

Follow the instructions on the screen.

Other software problems

Back up your fles immediately

Use a virus-scanning program to check the hard drive, or CDs

Save and close any open fles or programs and shut down your computer

through the Start menu

Scan the computer or spyware:

If you are experiencing slow computer performance, you frequently receivepop-up advertisements, or you are having problems connecting to the Internet,your computer might be infected with spyware. Use an anti-virus program thatincludes anti-spyware protection (your program may require an upgrade) to scanthe computer and remove spyware.

Run the PSA Diagnostics:

If all tests run successfully, the error condition is related to a software problem.

Ensu•on yo

Ensu•needinfor

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Allow th

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Run Che

Click1.

Right2.

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Follo

InternetCannot browse the Internet or the Unable to locate host error

Keyboarde keyboard is not re




message appears:Check if you are connected to the Internet.•

Check if the web address typed in the address bar is correct and valid. Try a•dierent Web address, or URL.

If the error message still appears, disconnect from the Internet Service•Provider (ISP) and close the browser. Reconnect and open the browser.

I the problem persists, your ISP may be experiencing technical difculties.•

Internet connection is slow

Internet perormance can be aected by the ollowing actors:

e condition o the telephone or network cables being used.•

e condition o the network equipment at your ISP.•

e graphics or multimedia on web pages.•

e multiple browsers, downloads, or programs open on your computer.•

y

Clean the keyboard by uextension to remove dust

A keyboard character i

Ensure that there is n•

Check that no key on •keys that may be stu

Spills on the keyboard

I liquid o any kind is spikeyboard using the approto drain the keyboard. Onkeyboard does not work, i

Keyboards damaged due

Memory

Memory errors detected on startup

Check th

If you ardepleted



Memory errors detected on startupCheck memory modules for correct seating and orientation. Reseat the•memory modules if applicable (see “Upgrading or Replacing Memory” onpage 45).

Computers using a dual-channel memory confguration require that•memory modules be installed in pairs. If you require assistance, contactAlienware Technical Support (for more information, see “CONTACTINGALIENWARE“ on page 73).

Display

If the display is blank

NOTE: If you are using a program that requires a higher resolution thanyour computer supports, it is recommended that you attach an externalmonitor to your computer.

e computer may be in a power saving mode:

Press a key on the keyboard or press the power button to resume normaloperation.

depletedthen turn

Check th

Check th

Test the

Ensure thas a lamp

Switch th

I your cothe video

Mousee mouse is not work

I the display is difcult to readAdjust the brightness:




Check if the mouse ca•your computer.

Check if the mouse ca•mouse will most likel

Restart your compute•

Try a mouse that you•USB connector is wor

Reinstall the device d•

Press <Fn><F4> to increase brightness or <Fn><F5> to decrease brightness.

Adjust the Windows display settings:

Windows Vista®

Click1. Start → Control Panel→ Hardware and Sotware→ Personalization→ Display Settings.

Adjust2. Resolution and Colors settings, as needed.

Windows ® 7

Click1. Start → Control Panel→ Appearance and Personalization→ Display.

Adjust2. Resolution and Calibrate color, as needed.

Connect an external monitor:

Shut down your computer and connect an external monitor to the1.computer.

Turn on the computer and the monitor, and then adjust the monitor2.brightness and contrast controls.

If the external monitor works, the computer display or video controller maybe defective. Contact Alienware support (see “CONTACTING ALIENWARE“ onpage 73).

PowerWhen you press the power button, the computer does not turn on

Printere prin



I the AC adapter is connected to a surge protector or UPS, ensure that•the surge protector or UPS is securely connected to an electrical outlet, isswitched on and is working correctly.

Check that the wall outlet is working properly by testing another device•such as a radio or lamp that you know works. If the wall outlet is not working,contact an electrician or your power company for further assistance.

Check that all devices on the computer are properly connected to your•computer and that the AC adapter is properly connected to the surgeprotector or UPS.

If the problem persists, contact Alienware support (see “CONTACTINGALIENWARE“ on page 73).

Chec•

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Chec• butto

If the•print

Reins•

Disconnect headphones

Sound from the speakeconnected to the headph

Game Controllers

e computer does not recognize the game controller




connected to the headph

Test the electrical outlet

Ensure that the electricalas a lamp.

Reinstall the audio drive

Run the PSA Diagnostics

NOTE: e volum

volume setting. I did not turn the pl

p g gCheck that the cable connecting the game controller to the computer is not•damaged and that it is properly connected.

Reinstall the device driver for the game controller.•

Speakers

ere is no sound rom the speakers (external)

Ensure that subwooer and the speakers are turned on:

See the documentation supplied with the speakers. If your speakers have volumecontrols, adjust the volume, bass, or treble to eliminate distortion.

Adjust the Windows volume control:

Click or double-click the speaker icon in the lower-right corner of your screen.Ensure that the volume is turned up and that the sound is not muted.



CHAPTER 7: SYSTEM RECOVERY

CHAPTER 7: SYSTEM RECOVERY Your com

Reco•

Supp•downfrom

Optio•recov

NLo

AlienRespawn v2.0NOTE: Back up all data before initiating a system recovery. Backupunctionality is included in AlienRespawn™ v2 0 but as a precaution it is

Recovery OptionNOTE: Back up aunctionality is in



62 CHAPTER 7: SYSTEM RECOVERY

unctionality is included in AlienRespawn v2.0, but as a precaution it isrecommended to backup critical fles onto an external media beoreinitiating recovery.

AlienRespawn™ v2.0 is a recovery solution which is capable o resolving manysotware-related problems, including operating system confguration errors,driver installation errors, system fle corruption, spyware/virus inection (whenused in conjunction with antivirus software), and more.

Unlike other restoration methods, AlienRespawn v2.0 oers the ability to returnyour computer to its factory default settings without permanently losing yoursaved data.

I AlienRespawn v2.0 is unable to resolve your problem, contact AlienwareTechnical Support (see “CONTACTING ALIENWARE“ on page 73).

Using AlienRespawn v2.0

Remove any CD/DVD media from your optical drive.1.

Turn on your computer (If the system is currently in Windows, restart).2.

When your computer boots, it will display a prompt on the screen or fve3.seconds prior to loading Windows. While this prompt is on the screen,press <F10>.

Your computer will now boot into the AlienRespawn v2.0 environment. I 4.this is the frst time you have run AlienRespawn v2.0, you must accept the

license agreement before proceeding.

unctionality is inrecommended to initiating recovery

AlienRespawn v2.0 oersa unique combination oeach method are describe

Microsoft System R

is option provides accecomputer without havinSystem Restore, see “Help

is option is best or drivthrough System Restore operating system-related

System Restore points stthe hard drive itself have Although System Restorpossible or signifcant pto persist after recovery.

Advanced Recoveryis method will completely reormat your hard drive and return your computerto its original actory confguration resolving all sotware or confguration issues

Factoryis opti



to its original actory confguration resolving all sotware or confguration issues.is option is best or most sotware-related issues.

A backup of your entire current hard drive will be created in C:\BACKUP, fromwhich data fles may be copied to permanent locations. Once you have retrievedall desired fles, this directory may be saely deleted.

In cases of virus or spyware infection, it is advisable to thoroughly scan and cleanC:\BACKUP prior to copying fles out o it; or this reason, it is recommended thatyou install and run your preferred third-party antivirus/antispyware utilities priorto retrieving your data.

I viruses or spyware were present prior to running AlienRespawn v2.0, there is achance o re-inection rom backup fles i these are not successully cleaned.

is metto its conconfguraconfgurathat you

No data b

Passw

Since Aliaccessedbeen incl

is eatSettings

CAAv2AI

To Enable or Change Password SettingsClick1. Start → All Programs→ AlienRespawn v2.0.

Click the icon labeled2 Respawn Settings

AlienRespawn v2I you ordered the optionyour computer is disc




Click the icon labeled2. Respawn Settings.

e3. Respawn Settings application will launch.

I you are enabling password protection or the frst time, enter the•deault password, “alienware” (case-sensitive), in the appropriate feld,then click Submit.

I you have already defned a password, enter your current password in•the appropriate feld, then click Submit.

To change your password, enter the new password in both felds in the4.Change Password section, then click Apply.

To enable or disable password protection, select the check box labeled5.

Enable Respawn Password Protection, then click Apply.When password protection is enabled, you will be prompted to enter the6.password ater pressing <F10> to run AlienRespawn v2.0 as described in“Using AlienRespawn™ v2.0” on page 62.

your computer. is disc hard drive in the event of

To Use the AlienRe

NOTE: e Alienwadrive. You can verpage 38) that you

Insert the AlienRespa1.

Turn on your comput2.Your computer will au3.

I no recovery par•will proceed direcsystem to its fact

I an existing Alie•be prompted to cdrive or from the however, if this faWhichever you chdescribed in this

Turn3.Whe4.Adva

Dell DataSafe Local BackupDell DataSafe Local Backup is a backup and recovery application that can restoreyour computer if you lose data due to a virus attack accidentally delete critical



Ntoyo

Selec5.

Selec6.instr

Nth

Nba

your computer if you lose data due to a virus attack, accidentally delete criticalfles or olders, or i the hard drive crashes.

is application allows you to:

Restore fles and olders•

Restore your hard drive to the operating state it was in when you purchased•your computer, without erasing the existing personal fles and data

To schedule backups:

Double-click the Dell DataSafe Local Backup icon4. on the taskbar.

Choose5. Full System Backup to create and schedule automatic backup of allthe data in your computer.

To restore data:

Turn o your computer.1.

Disconnect all the devices connected to the computer (such as USB drive,2.printer, etc.) and remove any recently added internal hardware.

NOTE: Do not disconnect the monitor, keyboard, mouse, and the powercable.






is chap

specifcaat suppoCHAPTER 8: BASIC SPECIFICATIONSCHAPTER 8: BASIC SPECIFICATIONS

Computer ModelAlienware M15x

MemoryMemory confgurationspossible



68 CHAPTER 8: BASIC SPECIFICATIONS

Dimensions

Height 48.7 mm (1.92 inches) - Front and Back

Width 377.93 mm (14.88 inches)

Depth 308.51 mm (12.15 inches)

Weight with 6-cell battery(starting at)

4.08 kg (9.00 lb)

NOTE: e weight o your laptop will varydepending on the confguration ordered and the

manufacturing variability.

Processor and System Chipset

Processor Intel® Core™ i7

System chipset Mobile Intel PM55

Memory

Connectors two internally-accessible DDR3 SODIMM sockets

Capacities 2 GB to 8 GB

Memory types 1067 MHz, 1333 MHz(dual channel confgurations)

Ports and Connectors

IEEE 1394 A

Network adapter

USB

eSATA

VGA

DisplayPort

Audio

ExpressCard

8-in-1 Media Card Reade

AC AdapterType 150 W

Output current 7.7 A (continuous)

Discs/CVideo ca



p ( )

Rated output voltage 19.5 VDC

Communications

Network adapter 10/100/1000 Mbps Ethernet LAN on systemboard

Wireless WLAN Mini-Card (Half Mini-Card slot)•

WPAN, Bluetooth card (ull card slot)•

Discs/Cards Supported

Optical drive formats SATA-compliant Blu-ray Disc, DVD-RW combo

Reader card types Secure Digital (SD) memory card•

Secure Digital High Capacity (SDHC) card•

Secure Digital Input/Output (SDIO) card•

Multi Media Card (MMC)•

Memory Stick•

Memory Stick PRO•

xD-Picture Card (type - M and type - H)•

Hi Density-SD (SDHD)•

Display

Type(WLED)

Keyboa

Layouts

CameraPixel

BatteryTemperature range

Operating

BatteryType and dimensions

6-cell “smart” lithium ion (57 Whr)



70 CHAPTER 8: BASIC SPECIFICATIONS

p g

Storage

Coin-cell battery

( )


Height 21.3 mm (0.84 inches)

Width 213 mm (8.39 inches)

Weight 0.33 kg (0.72 lb)

9-cell “smart” lithium ion (86 Whr) (optional)


Height 36.9 mm (1.45 inches)Width 330 mm (12.99 inches)

Weight 0.5 kg (1.1 lb)

Voltage 12.6 VDC

Operating time Batter y operating time varies depending onoperating conditions and can be signifcantlyreduced under certain power-intensiveconditions.

Life span (approximate) 300 discharge/charge cycles

ComputRout•trip o

Do n•

APPENDIX A: GENERAL AND ELECTRICALSAFETY PRECAUTIONS



Do n

To av•cable

Electros

Electrostif precaucaused is

Compute

computedamage

Turn•work

Grou•

Touc•

Avoid•are o

If you•porticonn

Computer SetupRead all instructions marked on the product and in the documentation•before operating your computer.

Retain all safety and operating instructions.•

Never use this product near water or a heat source.•

Only set-up the computer on a stable work surface.•

Only operate the computer using the power source type indicated on the•rating label.

Never block or cover any openings or ans in the computer case. ese are• required for ventilation.

Never insert objects of any kind into the ventilation openings.•

Ensure that your computer is properly grounded when in use.•

Do not attempt to connect your computer into an outlet that is not properlygrounded.

If an extension cord is used with your computer, ensure that the total ampererating on the computer does not exceed the maximum rating on the extensioncord.

General Safety PrecautionsMechanical Shock: Your computer should never be subjected to severe•mechanical shocks. Careless handling of your computer may cause damage.Mechanical Shock is not covered by the warranty



72 APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS

Mechanical Shock is not covered by the warranty.

Electrical Shock: If you do not open up your computer, there is nothing to•worry about. Your computer protects itself against most irregularities in thepower source.

When You Should Contact Alienware

e battery, power cable or connector is damaged.•

Your computer has had liquid spilled into it.•

Your computer was dropped or the case was damaged.•

Normal operation of the computer does not occur when the operating•instructions are followed.

Replacement Components or Accessories

It is only advised to use replacement parts or accessories recommended byAlienware.

WebsitYou can l

www•

APPENDIX B: CONTACTING ALIENWARENOTE: I you do not have an active Internet connection, you can fndcontact information on your purchase invoice, packing slip, bill, or Dell

d t t l



www•

www•

www•

www•

www•

You can a

supp•

supp•supp•

supp•

product catalog.

Dell provides several online and telephone-based support and service options.Because availability varies by country and product, some services may not beavailable in your area.

To contact Dell for sales, technical support, or customer service issues:

Visit1. www.dell.com/contactdell.

Select your country or region.2.

Select the appropriate service or support link based on your need.3.

Choose the method of contacting Dell that is convenient for you.4.

APPENDIX C: IMPORTANT INFORMATIONBACKUP ANY DATA YOU HAVE BEFORE INITIATING A SYSTEM RECOVERY OR•SENDING YOUR COMPUTER IN FOR REPAIR OR UPGRADES



74 APPENDIX C: IMPORTANT INFORMATION

SENDING YOUR COMPUTER IN FOR REPAIR OR UPGRADES.

RETAIN ALL BOXES THAT WERE ORIGINALLY SHIPPED TO YOU IN CASE YOU•NEED TO RETURN ANY MERCHANDISE.



Printed in China.

Printed on recycled paper

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Alienware-m15x User's Guide en-us

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