Top Banner

Click here to load reader

Accessibility and active offer: Health Care and Social ... · PDF file Accessibility and active offer: health care and social services in linguistic minority communities / edited by

May 24, 2020

ReportDownload

Documents

others

  • Accessibilit y And Ac tive offer

    Accessibility lim.indd 1 17-10-27 11:04

  • Page left blank intentionally

  • University of Ottawa Press 2017

    Accessibilit y And Ac tive offer

    HeAltH cAre And sociAl services in linguistic minorit y communities

    Edited by Marie Drolet, Pier Bouchard and Jacinthe Savard

    With the collaboration of Josée Benoît and Solange van Kemenade

    Accessibility lim.indd 3 17-10-27 11:04

  • The University of Ottawa Press (UOP) is proud to be the oldest of the francophone university presses in Canada and the only bilingual university publisher in North America. Since 1936, UOP has been “enriching intellectual and cultural discourse” by producing peer-reviewed and award- winning books in the humanities and social sciences, in French or in English.

    Copy Editing: Robert Ferguson Proofreading: Lesley Mann Typesetting: Interscript & Édiscript enr. Cover Design: Édiscript enr. Cover Image: Shutterstock

    Library and Archives Canada Cataloguing in Publication Accessibilité et offre active. English Accessibility and active offer: health care and social services in linguistic minority communities / edited by Marie Drolet, Pier Bouchard and Jacinthe Savard with the collaboration of Josée Benoît and Solange van Kemenade. (Health and society) Translation and adaptation of: Accessibilité et offre active. Includes bibliographical references. Issued in print and electronic formats. ISBN 978-0-7766-2563-8 (softcover) ISBN 978-0-7766-2564-5 (PDF) ISBN 978-0-7766-2565-2 (EPUB) ISBN 978-0-7766-2566-9 (Kindle)

    1. Health services accessibility—Canada. 2. Human services—Canada. 3. Linguistic minori- ties—Services for—Canada. 4. Canadians, French-speaking—Services for. 5. Canadians, English- speaking—Services for—Québec (Province). I. Drolet, Marie, 1957-, editor II. Bouchard, Pier, 1956-, editor III. Savard, Jacinthe, 1961-, editor IV. Title. V. Title: Accessibilité et offre active. English. RA450.4.F74A3313 2017 362.84’114071 C2017-907036-3

    C2017-907037-1

    Legal Deposit: Library and Archives Canada

    © Marie Drolet, Pier Bouchard and Jacinthe Savard, 2017 under Creative Commons License Attribution – Non Commercial Share Alike 4.0 International. (CC BY-NC-SA 4.0)

    Printed in Canada

    The editors gratefully acknowledge the financial support of Health Canada for the translation and adaptation of this work (Original: Accessibilité et offre active: Santé et services sociaux en contexte linguistique minoritaire, Presses de l’Université d’Ottawa, 2017) and the close collaboration of the CNFS—Secrétariat national. The views expressed herein do not necessarily represent the views of Health Canada.

    The University of Ottawa Press gratefully acknowledges the support extended to its publishing list by the Government of Canada, the Canada Council for the Arts, the Ontario Arts Council, and the Federation for the Humanities and Social Sciences through the Awards to Scholarly Publications Program and by the University of Ottawa.

    Accessibility lim.indd 4 17-10-27 11:04

  • Contents

    Liste of Figures and Tables .......................................................................ix

    Abbreviations .......................................................................................... xiii

    Introduction: Social Services and Health Services in Minority- Language Communities: Towards an Understanding of the Actors, the System, and the Levers of Action

    Marie Drolet, Pier Bouchard, Jacinthe Savard, and Solange van Kemenade ........................................... 1

    PART I. ENGAGING ACTORS: PUTTING THE STRATEGIC ANALYSIS TO THE TEST

    1 Active Offer, Actors, and the Health and Social Service System: An Analytical Framework Sylvain Vézina, and Sébastien Savard ........................................... 25

    2 Engaging Future Professionals in the Promotion of Active Offer for a Culturally and Linguistically Appropriate System Pier Bouchard, Sylvain Vézina, Manon Cormier, and Marie-Josée Laforge ..................................... 39

    PART II. POLICY LEVERS AND LEGAL MEASURES: THE INTERPLAY OF ACTORS

    3 French-Language Health Services in Canada: The State of the Law Pierre Foucher ................................................................................ 65

    4 The Co-Construction of the Active Offer of French-Language Services in Ontario’s Justice Sector Linda Cardinal, and Nathalie Plante ............................................. 87

    PART III. ACCESSIBILITY AND THE ACTIVE OFFER OF FRENCH-LANGUAGE SERVICES

    5 The Health of Francophone Seniors Living in Minority Communities in Canada: Issues and Needs

    Louise Bouchard, and Martin Desmeules .......................................109

    Accessibility lim.indd 5 17-10-27 11:04

  • 6 The Experience of Francophones in Eastern Ontario: The Importance of Key Facilitators (Service Users and Providers) and the Influence of Structures Supporting the Health and Social Services System Marie Drolet, Jacinthe Savard, Sébastien Savard, Josée Lagacé, Isabelle Arcand, Lucy-Ann Kubina, and Josée Benoît ................... 125

    7 Offering Health Services in French: Between Obstacles and Favourable Factors in Anglophone Hospital Settings Éric Forgues, Boniface Bahi, and Jacques Michaud ....................... 149

    PART IV. BILINGUALISM AND THE ACTIVE OFFER OF FRENCH-LANGUAGE SERVICES

    8 Issues and Challenges in Providing Services in the Minority Language: The Experience of Bilingual Professionals in the Health and Social Service Network Danielle de Moissac, and Marie Drolet, in collaboration with Jacinthe Savard, Sébastien Savard, Florette Giasson, Josée Benoît, Isabelle Arcand, Josée Lagacé, and Claire-Jehanne Dubouloz ........................................................ 187

    9 Recruitment and Retention of Bilingual Health and Social Service Professionals in Francophone Minority Communities in Winnipeg and Ottawa Sébastien Savard, Danielle de Moissac, Josée Benoît, Halimatou Ba, Faïçal Zellama, Florette Giasson, and Marie Drolet ............................................................................ 209

    10 Active Offer, Bilingualism, and Organizational Culture Sylvain Vézina ............................................................................... 233

    PART V. ISSUES AND STRATEGIES IN EDUCATING FUTURE PROFESSIONALS

    11 Teaching Active Offer: Proposal for an Educational Framework for Professors Claire-Jehanne Dubouloz, Josée Benoît, Jacinthe Savard, Paulette Guitard, and Kate Bigney ................................................ 259

    12 Behaviours Demonstrating Active Offer: Identification, Measurement, and Determinants Jacinthe Savard, Lynn Casimiro, Pier Bouchard, and Josée Benoît.............................................................................. 281

    Accessibility lim.indd 6 17-10-27 11:04

  • Appendix: Active Offer of Social and Health Services in French, Version 1.0 ...................................................................313

    13 The Necessity for Normalized Tests for Speech, Language, and Hearing Assessment of Young Francophone Children Living in Linguistic Minority Settings: Myth or Reality? Josée Lagacé, and Pascal Lefebvre .................................................. 319

    14 Bilingual Health Care in Quebec: Public Policy, Vitality, and Acculturation Issues Richard Y. Bourhis ......................................................................... 349

    Conclusion: New Insights into Safe, Quality Services in Official Language Minority Communities Pier Bouchard, Jacinthe Savard, Sébastien Savard, Sylvain Vézina, and Marie Drolet ............................................................ 397

    Contributors..............................................................................................429

    Accessibility lim.indd 7 17-10-27 11:04

  • Page left blank intentionally

  • ix

    List of Figures and Tables

    Introduction Table 1. Timeline of Important Canadian Events ................................................7

    Chapter 2 Figure 1. Concerns about the Work Environment ..............................................49 Figure 2. Importance of Offering French-Language Services ...........................51 Figure 3. Importance of Obtaining French-Language Services ........................51 Table 1. Competency Profile for Social Service and Health Professionals Working in Minority Contexts according to Dialogue Participants: “Knowledge” ..........................................................................................................53 Table 2. Competency Profile for Social Service and Health Professionals Working in Minority Communities, according to Dialogue Participants: “Skills and Attitudes” ............................................................................................54

    Chapter 5 Table 1. Socio-demographic Profile of the Population .....................................113 Table 2. Perceived Health, Reduced Activities, and Lifestyle .........................114 Table 3. Chronic Diseases .....................................................................................115 Table 4. Needs, Use, and Difficulty Accessing Health Services......................116 Table 5. The European Health Literacy Survey: The 12 Subdimensions as Defined by the Conceptu

Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.