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Draft Accessibility Action Plan 2020-2022 Engaging with our community and our people to improve access and inclusion for everyone Easy English
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Accessibility Action Plan Consultation · Accessibility Action Plan. Our Accessibility Action Plan says how we will make our services better for people with disability. We will call

Jun 20, 2020

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Page 1: Accessibility Action Plan Consultation · Accessibility Action Plan. Our Accessibility Action Plan says how we will make our services better for people with disability. We will call

Draft Accessibility Action Plan

2020-2022

Engaging with our community and our people to improve access

and inclusion for everyone

Easy English

Page 2: Accessibility Action Plan Consultation · Accessibility Action Plan. Our Accessibility Action Plan says how we will make our services better for people with disability. We will call

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Hard words

This book has some hard words.

The first time we write a hard word

● the word is in blue

● we write what the hard word means.

You can get help with this book

You can get someone to help you

● read this book

● know what this book is about

● find more information.

Page 3: Accessibility Action Plan Consultation · Accessibility Action Plan. Our Accessibility Action Plan says how we will make our services better for people with disability. We will call

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About this book

My name is Tony.

I am the boss of Ambulance Victoria.

I want to tell you about the Ambulance Victoria

Accessibility Action Plan.

Our Accessibility Action Plan says how we

will make our services better for people with

disability. We will call it the plan.

Our plan is from 2020 to 2022.

2020-2022

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Have your say

We want to know what you think about

the plan.

Tell us

● what you like about the plan

● if you can

– read the plan

and

– understand the plan.

● if we should change the plan so people with

disability can get a better service from us.

Page 5: Accessibility Action Plan Consultation · Accessibility Action Plan. Our Accessibility Action Plan says how we will make our services better for people with disability. We will call

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About the plan

The plan is for our

● patients

– patients are people who use an

ambulance or need our care.

and

● community

and

● people who work with us.

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Our Goals

We have 4 goals.

1 To make sure patients get good services.

2 To work with groups to make our services

better for everyone.

For example

– community groups

– disability and health services.

3 To make sure people like to work for us.

4 To make sure we do our best work.

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To make sure our goals happen

1. We will make sure everyone feels

part of what we do

We will work with people with disability when

we make plans and run activities.

We will make sure our staff know what they

must do to make the plan happen.

2. We will make it easier to use our

services and get information

We will help people with disability to better

understand and use our services.

We will help our paramedics and staff to talk

with people in ways that work for them.

Paramedics are people trained to help

someone who might need to go to hospital

straight away.

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We will make sure places where we give

services are accessible.

For example

● offices

and

● ambulances.

Accessible means places are easy for

everyone to

● go to

and

● use.

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3. We will make it easier for people

with disability to work at

Ambulance Victoria

We will look at ways we can make more jobs

for people with disability.

We will make sure the places where we work

are accessible.

We will make sure

● people with disability who work for us know

how we can support them

and

● managers know how to support people with

disability who work for us.

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4. We will make sure we are fair,

respectful and safe

We will train our staff to know more about

● disability

and

● accessibility.

We will make sure people with disability can

tell us what they think or make a complaint.

A complaint means you are not happy and tell

someone why.

We will work with our partners to make

ambulance services better for everyone.

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How we will make the plan happen

We want the plan to work well.

We will

● make a good plan

● start to do the work in the plan

● check the work

● change things if we

need to.

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We will make a report about

● how the plan works

● what we did well

● what we can do better.

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How to tell us your ideas or ask us a question

You can do this in different ways.

Online

https://bettertogether.ambulance.vic.gov.au/

foreveryone

Email

[email protected]

Call

0448 901 775

Write to us

Accessibility Action Plan

Ambulance Victoria

PO Box 2000

Doncaster Victoria 3108.

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More information

You can read the full plan on our website in

different ways. For example, e-text and audio.

https://bettertogether.ambulance.vic.gov.au/

foreveryone

If you need help to speak or listen

Contact Ambulance Victoria through the

National Relay Service or NRS.

Call the NRS help desk

1800 555 660

Go to the NRS website

communications.gov.au/accesshub/nrs

In an emergency call 000.

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Page 16: Accessibility Action Plan Consultation · Accessibility Action Plan. Our Accessibility Action Plan says how we will make our services better for people with disability. We will call

Scope’s Communication and Inclusion Resource Centre wrote the

Easy English version in month July, 2019. www.scopeaust.org.au

To see the original contact Ambulance Victoria.

The Picture Communication Symbols ©1981–2019 by Tobii Dynavox.

All Rights Reserved Worldwide. Used with permission.

Boardmaker® is a trademark of Tobii Dynavox.

© Scope (Aust) Ltd. You may use this document for your own personal,

non-commercial purposes only. You must not use the document for any

other purpose and must not copy, reproduce, digitise, communicate,

adapt or modify the document, or any part of it, (or authorise any other

person to do so) without the prior consent of Scope (Aust) Ltd.

Acknowledgement of traditional custodians

Ambulance Victoria would like to respectfully acknowledge the

traditional custodians of the land throughout Victoria and acknowledge

their ancestors and elders, both past and present.