922 UserGuide

8/6/2019 922 UserGuide

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Warning and Attention Symbolsou must be aware of safety when you install and use this system. This User Guide providesvarious procedures. f you do some of these procedures carelessly, you could injure or killyourself or damage equipment or property. Some other procedures require special attention.

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended toalert the user to the presence of uninsulated dangerous voltage within the productsenclosure that may be of sufficient magnitude to constitute a risk of electric shock topersons.

The exclamation point within an equilateral triangle is intended to alert the user to thepresence of important operating and maintenance (servicing) instructions in theliterature accompanying the apparatus.

For Your Safetyo not try to open the case. There is risk of electrical shock, which may causedamage to the apparatus andor personal injury or death to you. There are no user-serviceable parts inside. pening the case or making unauthorized changes will voidthe warranty.

arning: To reduce the risk of fire or electric shock, do not expose this apparatus torain or moisture.

Important Software NoticeAs with all software controlled products, unexpected behavior could arise if the user tries toperform operations in a non-routine manner. This product, like almost any other high techproduct, is subject to bugs and hence S etwork CAT A ES T AATEE AAT TAT A EATES, SC AS AETA CTS, ASTEE E A CCMSTACES. S etwork endeavors to improve suchconditions and will periodically download improvements.

n compliance with the terms of the ublic icense (), EchoStar is making some sourcecode available to the public to download from www.echostar.com.

Equipment and Software Covered by this GuideThis Guide covers the 226OLQJ/RDGHG '95 satelliteUHFHLYHUDQGVRIWZDUH PRGHOi22. This Guide may cover other devices, not listed here.

Copyright NoticeCopyright 2010 EchoStar Technologies ..C., Englewood, Colorado 80112. All rightsreserved. The information in this Guide may change without notice. e may issue revisions to tellyou about such changes. lease send comments or questions about this Guide to: TechnicalPublications, EchoStar Corporation, 100 Inverness Terrace East, Englewood, CO 80112.

rinted in the nited States of America. art umber: 1777 revision 02

S etwork is a registered trademark of S etwork ..C. or information about Setwork, please visit our website at www.dishnetwork.com.

e acknowledge all product names, trade names, or corporate names we mention in this Guideto be the proprietary property of the registered owners.

Manufactured under license from olby aboratories. olby and the double- symbol aretrademarks of olby aboratories.

M, the M logo, and igh-efinition Multimedia nterface are trademarks or registeredtrademarks of M icensing C.omelug is a trademark and registered trademark of the omelug owerline Alliance, nc.


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i

SAFETY

IMPORTANT SAFETY INSTRUCTIONS

PROPER CAREOF YOUR EQUIPMENT


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SAFETY

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IMPORTANT SAFETY INSTRUCTIONS1. ead these instructions.2. eep these instructions.3. eed all warnings.4. ollow all instructions.. o not use this apparatus near water.. Clean only with a dry cloth.7. o not block any ventilation openings. nstall in accordance with

the manufacturers instructions.8. o not install near any heat sources such as radiators, heat

registers, stoves, or other apparatus (including amplifiers) thatproduce heat.. o not defeat the safety purpose of the polarized or grounding-

type plug. A polarized plug has two blades with one wider thanthe other. A grounding-type plug has two blades and a thirdgrounding prong. The wide blade or the third prong are providedfor your safety. f the provided plug does not fit into your outlet,consult an electrician for replacement of the obsolete outlet.

10.rotect the power cord from being walked on or pinched,particularly at plugs, convenience receptacles, and the pointwhere they exit from the apparatus.

11. se only attachmentsaccessories specified by themanufacturer.12.nplug this apparatus during lightning storms or when unused

for long periods of time.13.efer all servicing to qualified service personnel. Servicing is

required when the apparatus has been damaged in any way,such as the power supply cord or plug is damaged, liquid hasbeen spilled or objects have fallen into the apparatus, theapparatus has been exposed to rain or moisture, does notoperate normally, or has been dropped.

14.Apparatus shall not be exposed to dripping or

splashing and no objects filled with liquids, such as vases,shall be placed on the apparatus.


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Important Safety Instructions

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CAUTIONTo reduce the risk of fire, use only o. 2A or larger telecommunication line cord.

ocate the receiver in an open, well-ventilated area. o not placethe receiver in an enclosure (such as a cabinet) without properventilation.

o not impede ventilation by covering the ventilation slots (suchas with magazines, curtains, tablecloth, etc.), or the receiver willoverheat.

o not stack the receiver on top of or below other electronicdevices as this can cause heat build-up and vibration.

o not install the receiver in any area where the temperature canbe less than 40 or more than 113, and do not cover it.

Connect the power plug to an outlet having a safety groundconnection. The power plug must be readily accessible so thatthe equipment can be easily disconnected from the AC power.

perate the receiver using only the type of power sourceindicated on the marking label. nplug the receiver power cordby gripping the power plug, not the cord.

o not overload wall outlets or extension cords this can resultin a risk of fire or electrical shock.

ever insert objects of any kind through openings into thereceiver, as the objects may touch dangerous voltage points orshort out parts. This could cause fire or electrical shock.

o not attempt to service the receiver yourself, as opening orremoving covers may expose you to dangerous voltage, and willvoid the imited arranty. efer all servicing to authorizedservice personnel.

nplug the receiver from the AC power outlet before cleaning.The receiver is still connected to the AC power whenever it isplugged in to a live power outlet, even if the receiver is turned

off using the remote control or front panel button.


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IMPORTANT SAFETY INSTRUCTIONS (continued) o not place naked flame sources such as lighted candles on or

near the receiver.

o not expose the remote control batteries to excessive heat orfire.

Note to Installer: This reminder is provided to call the installersattention to Article 810 section of the National Electrical Code(NEC) that provides guidelines for proper grounding and, inparticular, specifies that the cable ground shall be connected to the

grounding system of the building as close to the point of cable entryas practical.

o not locate the antenna near overhead light or power circuits, orwhere it can fall into such power lines or circuits. hen installing theantenna, take extreme care to avoid touching such power lines orcircuits, as contact with them can be fatal.

Example of Antenna Grounding

AntennaLead in Wire

AntennaDischargeUnit(NEC Section 810-20)

Ground Clamp

Ground Clamp

GroundingConductors(NEC Section 810-21)

ElectricServiceEquipment

Power Service GroundingElectrode System(NEC Art. 250, Part H)

National Electrical Code, 2008


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Proper Care of Your Equipment

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PROPER CAREOF YOUR EQUIPMENT Always handle the receiver carefully. Excessive shock and

vibration can damage the hard drive.

Always turn the receiver off, unplug it, and then let it sit idle for atleast 30 seconds before moving it.

f the receiver is cold to the touch, do not plug it in immediately.et it sit unplugged at room temperature for at least 4 minutesbefore plugging it in.

The use of accessories or attachments not recommended by thereceiver manufacturer will void the imited arranty.

f you plug the receivers power cord into an outlet that containssurge suppression, then verify you are using a omelug-compatible surge-protected power strip or socket . o notplugthe receiver into an outlet with ground fault protection.

uring an electrical storm or when the receiver is left unattendedand unused for long periods of time, unplug the power cord fromthe wall outlet, and disconnect the lines between the receiverand the antenna. This will provide additional protection againstdamage caused by lightning or power-line surges.

n some Ts, the presence of fixed images for extended periods

of time may cause permanent imprints on the screen. Consultyour Ts manufacturer and user manual to determine if this isan issue for your T.


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SAFETY

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1

Getting More Help

etting More elp FINDING MOREINFORMATION

TROUBLESHOOTING


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Finding More Information

Getting More Help

FINDING MORE INFORMATIONow to get help:

f your new i22 6OLQJ/RDGHG'95VDWHOOLWHUHFHLYHULVQRWyet linked with at least one remote control, you QHHGWROLQNWKHWZRtogether to access various forms of on-screen user DVVLVWDQFH6HHRemote is not workingon page .

or more information on how to use your remote controls, refer to theQuick Reference Guide that came with your i22 receiver.

ou can operate many of the features of your i22 receiver usingthe capacitive-touch front panel controls, too. ote that this front panelrequires a light touch to activate it (and then it glows a little brighter)

before you touch the specific control to perform your intended function.

n the Main Menu (accessed by pressing ME on your linked remotecontrol or touching ME on the front panel), a elp tile is displayed.

Selecting this tile accesses a elp area where you can browse the on-screen user manual, view help videos, try out the interactive helpapplication, or search for help on any topic for the 22 receiver andits remote controls. Most information a user needs is available in thisarea of your receiver.

Beginning on the next page, this guide provides tips for troubleshootingcertain kinds of issues you might encounter with your satellite system.

Also, you can find more information on your new satellite receiver andits remote controls at www.dishnetwork.com. Select the Support link.


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Troubleshooting

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Getting More Help

TROUBLESHOOTINGMessage Numbers

MessageNumber

Possible Reason(s) What to Do

001 There may be a problem with themulti-dish switch.

Check the coaxial cables and their connectionsto and from the multi-dish switch. Make sure thatall required cables are in place, and check thatall cable connections are tight and dry (foroutdoor cables). un the Check Switch test, asfollows:1. ress ME on your remote control or thereceivers front panel.

2. Select the Settings tile, and then scroll downto Point Dish.3. Access the oint ish screen and selectCheck Switch to run the test.f this does not work, call the Customer ServiceCenter at 1-800-333-S (3474) for help.

002

eavy rain, snow, or cloud covermay be interfering with satellitesignal transmission, or there maybe other interference.

ote the local weather conditions. emoveany snow or other debris which may havecollected on the satellite dish. Make sure thatthe satellite dish has a clear line of sight to thesatellite. Check whether branches or leaveshave grown into the line of sight of the dish.

Make sure that the satellite dish is aimed atthe satellite. Check the strength of the signalusing the oint ish screen (select theSettings tile and scroll down to Point Dish).Consult with your installer in order to re-aimthe dish, if necessary, to obtain the strongest

possible signal.

003, 004

The wrong type of coaxial cablemay be used in the system, or thetotal run length of cable may betoo long. There may also be aproblem with the multi-dishswitch.

Make sure the system uses - coaxialcable; if not, contact your dealer or installer.

Check the dish-to-receiver cable run length. fyour system is labeled S ro, the cablecan be as much as 200 feet in length. Checkthe coaxial cables and their connections toand from the multi-dish switch. Make sure thatall required cables are in place, and checkthat all cable connections are tight and dry(for outdoor cables and connections). f thisdoes not work, run the Check Switch test, asfollows:1. ress ME on your remote control or thereceivers front panel.2. Select the Settings tile, and then scrolldown to Point Dish.3. Access the oint ish screen and select

Check Switch to run the test.


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005

The receiver may not havereceived authorization forprogramming yet. The satellitedish may have moved so that it isno longer picking up the satellitesignal. The cable connectionsmay have loosened or havemoisture inside. There may be aninterruption of the satellite signal.

f you have just authorized your receiver(added it to your account), then wait a fewminutes to see if the message has beenremoved. Make sure that all required cablesare in place, and check that all cableconnections are both tight and dry (foroutdoor cables and connections).

Make sure that the satellite dish has a clearline of sight to the satellite(s). Check whetherbranches or leaves are in the line of sight ofthe dish antenna.

Check that the Signal Strength bar on theoint ish screen (select the Settings tile,scroll down, and select Point Dish) is greenand displays the word ocked. f not, the

contact your installer to re-aim the satellitedish, if necessary, to obtain the strongestpossible signal.

f you have not authorized the receiver, thencall the Customer Service Center at 1-800-333-S (3474) and do so.

006

The receiver may not beconnected to an active telephoneline or broadband nternetconnection.

ou must keep each installed receiverconnected to an active telephone line orbroadband nternet connection at all times.

011, 012

iewers in specific areas areprohibited from watching certainprograms. orexample, viewerswho live close to a particularfootball stadium may beprohibited from watching footballgames that are played in thatstadium.

rogram providers, not S etwork, specifywhich programs are blacked out for specificareas.

013, 014ou may have tried to tune to aprogram on a channel to whichyou dont subscribe.

ou must subscribe to a channel before youcan tune to a program on that channel. Callthe Customer Service Center at 1-800-333-S (3474) to subscribe to one (or more)new channel(s).

f you subscribe to the channel and you seethese messages, then press the red resetbutton behind the small door on the left sideof the receivers front panel and see if themessage has been removed after the reset iscomplete.

f you believe this message was displayed bymistake, call the Customer Service Center at1-800-333-S (3474).

MessageNumber



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015

ou may have just plugged in thereceiver and it is acquiring thesatellite signal, or the receivermay have temporarily lost thesignal.

ait a few minutes to see if the messagegoes away. Make sure that all required cablesare in place, and check that all cableconnections are both tight and dry (foroutdoor cables and connections).

Make sure that the satellite dish has a clearline of sight to the satellite(s). Check whetherbranches or leaves have grown into the line ofsight of the dish antenna.

Check that the Signal Strength bar on theoint ish screen (select the Settings tile,scroll down, and select Point Dish) is greenand displays the word ocked. f not, thencontact your installer to re-aim the satellitedish, if necessary, to obtain the strongest

possible signal.

018

The receiver may not beconnected to an active telephoneline or broadband nternetconnection.

ou must connect the receiver to an activetelephone line or broadband nternetconnection at all times.

Call the Customer Service Center at 1-800-333-S (3474) for help checking the creditlimit andor to get authorization to make apurchase.

022

The receiver may not havereceived authorization forprogramming yet. The satellitedish may have moved so that it isno longer picking up the satellitesignal. The cable connectionsmay have loosened or havemoisture inside. There may havebeen an interruption of thesatellite signal.

f you have authorized the receiver, wait a fewminutes to see if the message has beenremoved. Make sure that all required cablesare in place, and check that all cableconnections are both tight and dry (foroutdoor cables and connections).

Make sure that the satellite dish has a clearline of sight to the satellite. Check whetherbranches or leaves have grown into the line ofsight of the dish antenna.

Check that the Signal Strength bar on theoint ish screen (select the Settings tile,scroll down, and select Point Dish) is greenand displays the word ocked. f not, contactyour installer to re-aim the satellite dish. f youhave not authorized the receiver, then call theCustomer Service Center at 1-800-333-S(3474) and do so.

028

The receiver may need to getnew software before you can useit to order ay-er-iewprograms.

ress the E button to turn the receiver off.oing this allows the receiver to download newsoftware via satellite. This download may takeseveral minutes; do not disturb or unplug thereceiver during this time. After the downloadedsoftware is installed, you will be able to orderay-er-iew programs through your receiver.

MessageNumber



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059

ou may have tried to close aninstallation menu without havingperformed the Check Switch teston the oint ish screen.

f your setup includes a multi-dish switch, thenrun the Check Switch test, as follows:1. ress ME on your remote control or thereceivers front panel.2. Select the Settings tile, scroll down, and thenselect Point Dish.3. Access the oint ish screen and selectCheck Switch to run the test.

060

ou may have aimed the satellitedish at one satellite, but selectedthe option for another satellite on

the oint ish screen.

Make sure that you have selected the optionfor the correct satellite on the oint ishscreen (select the Settings tile, scroll down,and select Point Dish).

Make sure that the cable(s) for the satellitethat you have selected is connected to the

B that receives signals from that satellite.Contact your installer to re-aim the satellitedish, if necessary, at the correct satellite(s).

061 The receiver is downloadingcurrent software.

t is very important for the receiver to get thelatest software to function properly. The satellitedownload may take several minutes. o notdisturb or unplug the receiver during this time.

074

The receiver gives you threechances to enter the correctpassword. f you fail to do so, thereceiver times out and will notallow you to try again for severalminutes.

ait a few minutes and then try again to enterthe password.Note: The time out feature is designed toprevent someone from trying password afterpassword until he or she happens to guess theright one and then gains unauthorized access tothe receiver.

078,079, 080

ou may not have connected thereceiver to an active telephoneline or broadband nternetconnection, or the telephone lineor nternet connection may bedefective.

Connect the receiver to an active telephone line

or broadband nternet connection. Make surethat the telephone line or nternet connection towhich you connect the receiver is workingproperly.Note: To order ay-er-iew programs, youmust keep each receiver connected to an activetelephone line or broadband nternetconnection. The receiver uses the telephone lineto make toll-free calls (when the phone is not inuse) or the nternet connection to send purchaseinformation to S etwork.

093 ou may have selected the esetto actory efaults option.

f you want to reset the receiver to its factorydefault settings, selectYes. f you do not want toreset the receiver to factory defaults, select No.

MessageNumber



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Signal loss on all channels1. Ensure you have selected the correct inputsource or channel number

on your T for watching digital channels using your satellite receiver. fyou are using the optional digital TA tuner module and missing localchannels, then see Missing Over-The-Air channels (optional module).

2. Try a different satellite T channel. Sometimes just one channel may beexperiencing a problem, while other channels are fine. f just onechannel seems to have the problem, go to the next section, Signal losson one or some channels. f all channels are experiencing the problem,then continue with Step 3.

3. erify that the coax cables connecting to your receiver are hand tight,and are properly connected to your S etwork antenna.

4. erify that your S etwork antenna is still in place and does notappear to have been damaged or moved. f the antenna is out of properalignment, then you may receive signal loss messages on some or all ofyour channels.

. Try resetting your satellite receiver. ress the red reset button behindthe small door on the left side of your receivers front panel and wait afew seconds. ou can also press the E button on the remotecontrol to turn it off (in standby mode), then unplug the satellite receiverfrom the power outlet for 30 seconds, plug it back in, and selectE again to turn it back on (out of standby mode).

. Check the Signal Strength bar for your satellite channels using the oint

ish screen and changing satellite locations and transponders, asneeded. Satellite T transponders with a signal strength below about40 are likely to experience some video loss.

7. our antenna may need to be adjusted. Contact S etwork or yourlocal retailer, as applicable, for assistance. f you want to try adjustingthe antenna yourself, refer to any instructions accompanying theantenna, or to www.antennaweb.org for over-the-air antennarecommendations and general information on antenna alignment.

Signal loss on one or some channels

1. Try a different channel. Sometimes just one channel may beexperiencing a problem, while other channels are fine. f all channels

are experiencing the problem, go to the previous section, Signal loss onall channels. f just one channel or a few channels seem to have aproblem, then continue with Step 2on the next page.


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2. ress the E button twice and check if the rogram uide is set toshow All Channels or All Subscribed. f another avorites list isdisplayed, then other channels may appear to be missing. f you try toaccess channels not shown in the current list, then the receiver skipsover them.

3. Try resetting your satellite receiver. ress the red reset button behindthe small door on the left side of your receivers front panel and wait afew seconds. ou can also press the E button on the remotecontrol to turn it off (in standby mode), then unplug the satellite receiverfrom the power outlet for at least 30 seconds, plug it back in, and selectE again to turn it back on (out of standby mode).

4. f you are using the optional digital tuner module and missing local

channels, see Missing Over-The-Air channels (optional module).Missing Over-The-Air channels (optional module)

1. our i22 receiver is able to tune satellite T channels and localdigital channels (with an optional, digital TA tuner module). t ispossible that some missing channels are channels still broadcasting inanalog.

2. ou can go to the website www.antennaweb.org to find out which localchannels in your area are currently broadcasting a digital signal. f thechannel you are missing is still broadcasting in analog, you can view thechannel using a Ts analog tuner. To view any analog channels, youmay need to change inputsource or channels on your T using the

Ts remote control. hen you want to return to watching digitalchannels using your i22 receiver, change back to the correct inputsource or channel on your T.

3. Check the Signal Strength bar for ver-The-Air (TA) channels; selectME and then the Main Menus Settings tile, scroll down, and selectLocal Channels, then the option to Add a New Channel. ind achannel experiencing problems and verify it has a strong signal. TAchannels with an indicated signal strength below approximately 0 arelikely to experience some video loss.

4. our antenna may need to be adjusted. Contact your local installer orantenna retailer, as applicable, for assistance. f you want to tryadjusting the antenna yourself, refer to any instructions accompanying

the antenna, or visit the www.antennaweb.org website for over-the-airantenna recommendations and general information on antennaalignment.


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Remote is not working1. erify the batteries are installed according to the diagram inside the

remote controls battery compartment.

2. Try changing the batteries in the remote control. Batteries should all beof the same type (for example, alkaline or lithium) and size.

3. Confirm your remote is in the correct mode for the device you want tocontrol. or example, to control your satellite receiver, press the SATmode button on the remote before the function you want performed.

4. Make sure you are using the correct remote control provided for youri22 receiver. These remotes use radio frequency () signals tooperate your i22 receiver. ther equipment is usually controlled

using infrared () light signals. f you have programmed the remote tocontrol your equipment in other device modes, then the remote controlmust have a clear line of sight to the front of these other devices.

. Check that the remote control antenna is hand tightened onto the backpanel connector on your i22 receiver. The small antenna shouldnot be touching other cables, connectors, or equipment. Adjusting thisantenna to point straight up usually attains the best performance. henlinking a remote, hold it within a couple of feet of this remote antenna.

. erify you have linked your remote control to your i22 receiver.Touch E on the receiver on the front panel to activate thecapacitive controls, then select SSTEM . ith the System nfoscreen displayed, any linked remote control(s) should be listed on the

right-hand side of the screen. f your remote is not listed, hold it close tothe remote antenna attached to the back of the receiver, and then pressand release the SAT mode button. Check several buttons to see if yourremote is now linked to and controls your i22 receiver.

7. f your remote still doesnt work, select n-ink on the System nfoscreen and listen for the confirmation tone. After you hear it, you canpress the SAT button to link the remote again. f you do not hear thetone, continue with the next step to un-link the remote control manually.

8. f your remote is not listed or cannot be un-linked on the System nfoscreen, then do the following:

- Access the System nfo screen, as in Step 6above

- ress and hold down the SAT button for a few seconds until all thedevice-mode buttons light up, and then release SAT.

- ress the ECA and 0 (number zero) buttons at the same time(SAT lights up), and then release them.


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- ress the SEAC button (SAT lights up).

- ress the + button (SAT lights up)

- ress the ST button (SAT lights up, then un-link tone is heard).

- o back to Step 6and repeat to re-link your remote control.

Forgot password for Parental Controls

1. f you have forgotten your existing password, you must call 1-800-333-3474 (S) with your eceiver CA number to get more assistance.ocate the eceiver number by selecting SSTEM on the frontpanel, or alternately, by pressing ME twice. ou can also viewdetailed information by selecting the Settings tile, scrolling down, andthen selecting System Info. rite down the eceiver number (afterthe letter and before the dash).

2. To reset your password, press ME to access the Main Menu, selectthe Settings tile, then select Parental Controls, and then choose theEdit Password option. hen prompted for your old password, youmust re-enter your existing password before you can enter and confirma new password. f you have forgotten your existing password, see thepreceding Step 1.

Parental Controls issues

1. f you have set up parental controls (for example, blocking programsaccording to their ratings), but the programs are not being blocked, then

you may not have locked your i22 receiver. See the topics forParental Controls in the on-screen Manual under the elp tile.

2. f you have forgotten your password and therefore cannot unlock yourreceiver, then see Forgot password for Parental Controls.

Program Guide issues

1. f you try to display future programs in the Electronic rogram uide(E), but are unable to find the program schedule you are looking for,then first try scrolling the guide out far into the future until a guide-information update is triggered. ou may also try displaying therogram uide again later. By that time, periodic updates to the guideinformation may show the programs for the times you want.

2. The rogram uide can display only programs that have not yet ended.The uide cannot display a time or day earlier than the present.


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3. f some channels are missing when you are using the rogram uide ornfo banner, you may have locked the satellite receiver to hide adultchannels, or you may have displayed a avorites lists or the All listinstead of All Channels or All Subscribed. To show the missingchannels, unlock the i22 receiver (see the topics forParentalControls in the on-screen Manual under the elp tile), or press Eagain and choose the All Channels, All Subscribed, or a differentavorites list containing the channels (see Favorites and Quick Clicks inthe on-receiver elp area).

Timer issues

1. f a program is locked (see Parental Controls in the elp area), youmust enter your password first before you may create a timer for that

program.

2. f you have set up the maximum number of event timers, then yoursatellite receiver displays an error message when you try to set up anadditional one, giving you the option of deleting an existing event timer.

3. f you try to extend the end of an event timer and create a conflict withother timers start times, then an error message displays.

4. f you stop or skip a timer that recurs, the next showing of the programis not affected. To stop all occurrences, you must delete the event timer.(Timers set to record nce are automatically deleted after they occur.)

. f you set a timer that misses the beginning or end of a program, youmay want to change the Start Early or End ate options for that timer.

Events not recording

1. Ensure event timers you have set that you want to record programs arelisted as (igital ideo ecorder) timers, not Auto-Tune timers.

2. f you set up a recurring event timer, but it does not record one or morespecific showings of the program, then double-check that you set thecorrect recurrence frequency for that timer (eekly, aily, Mon-ri.).

3. f you set up a timer to ecord Series, ensure that you have selectedthe correct choice between Only New Episodes orNew and Reruns.

4. f you have several timers set for the same or overlapping time periods,then one or more will be skipped. Ensure that you have set the riority

of the recordings correctly. By default, new event timers are set withlower priority than existing timers, but that default can be changed.(Select the Settings tile, then Series Timer Defaults to change it.)


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. ress the button on your remote control and select DailySchedule on the My Media screen to see what specific events in thenear future may be skipped due to timer conflicts.

Events disappearing from Recordings list

1. f you run out of space for more recordings on your satellite receiver,then existing recordings that are not protected are erased, starting withthe oldest unprotected one, as needed, to make room for newrecordings as they occur.ou should be aware that certain timers you set up may match andrecord more events than you expected. To view timers scheduled torecord events in the near future, press the button twice on yourremote control, or select Daily Schedule on the My Media screen.

2. f you do not want a recording to be deleted, select Protect on thescreen for that recording.

Network connectivity issues

1. f your receiver is connected to the nternet, but you are having troubleaccessing certain n emand options or other nternet-based servicesfrom your receiver, then you may have a problem with your broadbandnternet connection or home network. or more information on yourreceivers Ethernet connectivity and home networking options, see thedishnetwork.com website. Select the Support link on the web page.

2. ress ME and select the Settings tile, then select Broadband

Setup. n the Broadband Setup screen, verify that a valid IP addressfor your home network is listed. f the address seems to be invalid oris all zeroes, then select Reset Connection.

3. f the Connection Status is still Not Connected, or one or more itemson the Broadband Setup screen say Failed, then troubleshoot yourhome network, router or gateway device, and broadband modem. Seethe installation instructions, user guides, help, and support informationfor the equipment on your home network. Ensure that your existingcomputer(s) can access the nternet via this network.

4. To connect your satellite receiver to your router or gateway device usinga omelug-to-Ethernet adapter, like a Slingink, plug the receiver andSlingink directly into nearby non-switched, non- power outlets and

ensure that no halogen lights, power supply units or adapters areplugged into the same outlets. f you need to restart your router orgateway device, unplug your i22 receiver first, followed by theSlingink(s), and then your router. lug them back in in reverse order.


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. ou may want to check with your nternet Service rovider (S)regarding air Access olicy (A) before using all your receiversnternet features. Some of these features may exceed usage limits.

Caller ID issues

1. f the Caller feature is not working, verify that you are currentlysubscribed to the Caller service from your phone service provider.

2. erify that your active telephone line is connected securely to the phonejack on the back of your satellite receiver using o. 2 or largertelecommunication line cord.

3. Check that you have the feature enabled on your receiver by pressingthe ME button on your remote, selecting the Settings tile, scrolling

down, and then selecting Caller ID Settings.

Telephone issues

1. f you hear clicks or no dial tone when trying to make a voice call, thesatellite receiver may have been trying to send ay-er-iew purchaseinformation to S etwork. The receiver will hang up automatically ifit finds the telephone line is in use, allowing you to obtain a dial toneand try your call again.

2. f you try to send or receive a AX or modem transmission when thesatellite receiver is trying to send ay-er-iew purchase information toS etwork, the receiver will disconnect automatically. The originaltransmission may have been interrupted; if so, it will need to be re-sent

after obtaining a new dial tone.


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14

Troubleshooting

Getting More Help


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15

APPENDIX

LIMITED WARRANTY

RESIDENTIAL CUSTOMER AGREEMENT

STAYING LEGAL

FCC COMPLIANCE


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LIMITED WARRANTYThis imited arranty is a legal document. eep it in a safe place. emember toretain your Bill of Sale for warranty service! Any items returned without a copy of theroof of urchase will be considered out of warranty.

What the Warranty Covers

This warranty extends only to the original user of the equipment and is limited to the purchaseprice of each part. S etwork ..C. and its affiliated companies (S etwork) warrantthis system against defects in materials or workmanship as follows:

Labor: or a period of 1 year from the original date of purchase, if S etwork deter-mines that the equipment is defective subject to the limitations of this warranty, it will bereplaced at no charge for labor. S etwork warrants any such work done againstdefects in materials or workmanship for the remaining portion of the original warranty

period. Parts: or a period of 1 year from the original date of purchase, S etwork will supply,

at no charge, new or re-manufactured parts in exchange for parts determined to be defec-tive subject to the limitations of this warranty. S etwork warrants any such replacementparts against defects in materials or workmanship for the remaining part of the original war-ranty period.Note: arts means items included in this package, which may include the T converterand remote control. t does not include other parts purchased separately.

What the Warranty Does Not Cover This warranty does not cover installation of the system. f applicable, such installation will

be warranted under a separate installation agreement. This warranty does not cover consumer instruction, physical setup or adjustment of any

consumer electronic devices, remote control batteries, signal reception problems, loss ofuse of the system, or unused programming charges due to system malfunction.

This warranty does not cover cosmetic damage, damage due to lightning, electrical or tele-phone line surges, battery leakage, fire, flood, or other acts of ature, accident, misuse,abuse, repair or alteration by other than authorized factory service, use of accessories notrecommended by the T converter manufacturer, negligence, commercial or institutionaluse, or improper or neglected maintenance.

This warranty does not cover equipment sold AS S or T A ATS, shipping andhandling, removal or reinstallation, shipping damage if the equipment was not packed andshipped in the manner prescribed, nor equipment purchased, serviced, or operated outsidethe continental nited States of America.

If You Need Assistance1 Call the customer support number at 1-800-333-S (3474) or visit our website at

www.dishnetwork.com. ave the date of purchase and your receiver number available.To display the receiver number, press the ME on the remote control, select Settings,scroll down, and then select System nfo. The eceiver begins with the letter .

2 A Customer Service epresentative will assist you. f the epresentative determines youshould return any equipment, you will be given steps and an address for which to returnyour equipment. hether under warranty or not, you will be responsible for the cost of ship-ping back the defective equipment.


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Limited Warranty

17

3 eturned equipment must be packaged properly, using either the original shipping materialsor other appropriate packaging. nclude a copy of the Bill of Sale. Any items returned with-out a copy of the roof of urchase will be considered out of warranty.

4 ollow the instructions given to you by the Customer Service epresentative when return-ing your equipment for service.

Legal Limitations

EACEMET AS E E TS AAT S EXCSE EME.S ET SA T BE E ABE A CETA CSEETA AMAES BEAC A EXESSE MEAAT TS SSTEM, A CETA CSEETAAMAES EST M TE SE , ABT T SE, TS SSTEM.E CCMSTACES SA S ETS ABT, A, EXCEE TECASE CE A TS SSTEM. EXCET T TE EXTET BTE B

ACABE A, A ME AAT MECATABT TESS AATCA SE TS SSTEM S MTE AT T TE E

TS AAT. S ET ESEES TE T T ESE T TSAAT S ET ETEMES A TE ABE EXCETS TAE CASE TS SSTEM T T AE EME E. TS AATSA BE A ACT-AE ETCAT MA, C BT TMTE T SEA CTA ACCESS MBES, AS BEE ATEE EME. TS AAT SA AS BE TE T CETE AS BEEEE B A ATE ES.

If You Need Assistance

1. Call the Customer Service Center at 1-800-333-S (3474). ave the date of purchaseand either your customer account number, the receiver conditional access number, or thereceiver model number ready. isplay the System nfo menu to find these numbers.

2. A Customer Service epresentative will assist you.3. f the epresentative determines you should return any equipment, you will be directed to

call a eturn Authorization representative. Before shipping any equipment, you must talk toa eturn Authorization representative and must obtain a eturn Authorization (A) number.

4. ou will be given the appropriate address for which to return your equipment. hetherunder warranty or not, you will be responsible for the cost of shipping back the defectiveequipment. or faster service, see the Advance Exchange rogram below.

. eturned equipment must be packaged properly, using either the original shipping materialsor the packaging in which the replacement equipment is shipped. nclude a copy of the Billof Sale. Any items returned without a copy of the roof of urchase will be considered outof warranty. ollow the instructions given to you by the Customer Service epresentative.

. rite the A number in large, clearly visible characters on the outside of the shipping boxthat you use to return the equipment. To avoid confusion and misunderstandings, ship-ments without an A number clearly visible on the outside of the box will be returned to youat your expense.


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DISH Networks Exchange ProgramS etwork offers two options if you need to replace your satellite receiver equipment or itsaccessories.

Advance Exchange Program

The Advance Exchange rogram allows you to have replacement equipment shippedimmediately to you (depending upon where you live, it could take three to five business days).

Along with replacement equipment, you will receive a prepaid shipping label and instructions onhow to return the defective equipment. The shipping charge, for receiving replacementequipment and returning the defective equipment, is a one-time fee based on S etworkscompetitive bulk shipping rates (additional charges may apply outside of the continental S).This fee will be charged to your billing account or your valid credit card. f you do not ship thedefective equipment to S etwork within ten days after receiving the replacement, yourbilling account or credit card will be charged the market price of the replacement. f you returnthe defective equipment after ten days, you will receive a full refund less an administrative fee.

f your equipment is out of warranty and can be repaired your billing account or credit card will becharged the standard repair fee for the replacement. f damage to the defective equipment isfound, which S etwork in its sole discretion determines has voided the warranty, or makesthe equipment unrepairable, billing account or credit card will be charged the market price of thereplacement.

Post Receipt Exchange Program

ou may choose to ship the equipment to us at your cost. To provide faster service, upon receiptof your equipment you will be shipped a replacement. our original equipment will not beavailable for return.

The equipment you return will be checked to verify whether it is covered under this warranty. fthe defective equipment is covered under this warranty, it will be replaced and shipped back toyou at no additional cost (additional charges may apply outside of the continental S).

f your equipment is out of warranty and can be repaired your billing account or credit card will becharged the standard repair fee for the replacement. f damage to the defective equipment isfound, which S etwork in its sole discretion determines has voided the warranty, or makesthe equipment unrepairable, your billing account or credit card will be charged the market priceof the replacement.

Accessory Warranty

An accessory is any S etwork branded equipment, displaying the S etwork logo,excluding the receiver, cables and hookups, and non-mechanical components. A one-yearwarranty becomes effective upon the activation of the S system or date of purchase, ifbought separately. A proof of purchase is required to verify the purchase date. f an accessoryhas an expired warranty, no exchange will be issued. ou may purchase replacementaccessories from S etwork or your local retailer.


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19

RESIDENTIAL CUSTOMER AGREEMENTThank you for choosing S etwork.

To view this esidential Customer Agreement in Spanish, please visit www.dishnetwork.com orcall us at 1-800-333-S and we will send you a copy. Para ver este acuerdo en espaol porfavor visite www.dishnetwork.com o llame al 1-800-333-DISH y le enviaremos una copia.

S etwork is happy to answer any questions you may have and to provide you with technicaland other customer support. ou may contact us 24 hours a day, any day of the year, by any ofthe following means:

Phone: 1-800-333-DISH (3474)

Email: [email protected]

Mail: DISH NETWORK CUSTOMER SERVICE CENTER

P.O. BOX 9033

LITTLETON, CO 80160

Website:www.dishnetwork.comor purposes of this esidential Customer Agreement (the "Agreement") and any customeragreement(s) applicable to the promotion(s) under which you are receiving services andorequipment from S etwork (each, a "romotion Agreement"): (i) "you" and "your" refer toyou, the S etwork subscriber; and (ii) "S etwork," "we," "us" or "our" refer to Setwork ..C. (formerly known as EchoStar Satellite ..C.) or, where applicable under theparticular circumstances, third-party billing agents.

"S etwork" is a trademark of S etwork ..C.

TS AEEMET, TETE T A ACABE MT AEEMET, SETST TE TEMS A CTS E C S ET ETS SECES A EMET T . TS AEEMET S EECTE T ECAE EACE T. AE A E S ET CSTME,

ACTAT A S ET ACCT A ECET S ETSECES EMET SA CSTTTE ACCETACE TS

AEEMET. AE A EXST S ET CSTME, E T A CAES T, EACEMET , TS AEEMET, A CTE ECET S ET SECES EMET

ECET SC TCE SA CSTTTE ACCETACE SCCAE EACE AEEMET. AE A EXST CSTME A T S T ACCET A CAE EACE AEEMET, MST TS MMEATE A E , AT T, ETE CACE SECE

A T CTE T ECEE SECES E TE ESES TS AEEMET.

1. TE S ET SECE

A. Services efined. "Services" shall mean all video, audio, data, interactive and otherprogramming services and all other services that are currently available from S etwork(whether subscription, pay-per-view or otherwise) and that we may provide to customers in thefuture.

B.Minimum rogramming evels. f your applicable romotion Agreement specifies requiredminimum programming, you must subscribe to such programming. therwise, you mustsubscribe to one or more of the following programming packages, or we may charge you aService Access ee (as detailed in Section 2()): ishAM, ishMXC, Turbo Bronzeor a higher version of such packages; a Chinese, reek, ussian, olish, rdu, Arabic,ortuguese, or indi language programming package; a combination of ocals nly and one ofT loboecord ackage, T lobo a la carte, sraeli latinum ackage, anorama taliano,T apan, olish remium ack, Bangla Mega ack, unjabi ack, Telugu ack, inoy Mega


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ack, erman anguage lus ackage, or TT+ ackage; or any of their successorpackages. e may change such minimum programming requirements at any time.C. rogramming Availability. Certain Services transmitted by us, including but not limited tosome subscription Services, sporting events and broadcast network Services, may be blackedout in your area of reception. f you circumvent or attempt to circumvent any of these blackouts,you may be subject to legal action. ou must be at least 18 years of age, or the applicable age ofmajority where you reside, in order to receive adult-oriented programming services.

. Changing our rogramming Selection. nless otherwise specified in this Agreement or thecustomer agreement(s), if any, applicable to the promotion(s) pursuant to which you arereceiving Services andor Equipment, you may change your programming selection at any timeby notifying us. A fee may apply to such changes ("Transaction ee"). n addition (and withoutlimitation), you may be charged a monthly fee ("Service Access ee") if you fail to subscribe toone of the following S etwork basic programming packages: Americas Top 0, AmericasTop 120, Americas Top 180, reat all T ackage, S atino, S atino os Satino Max, Americas "Everything" ak, atino "Everything" ak, or any of their successorpackages. Some Services are only available if you purchase and maintain a minimum level ofprogramming.

E.Multi-Month Subscriptions. or multi-month subscriptions, you may downgrade your Services

only when you renew. ou may not downgrade your Services during the term of a multi-monthsubscription.

. rdering ay-er-iew. ou may use your remote control and on-screen program guide toorder pay-per-view Services through your television if your S etwork receiver is connectedto a land-based telephone line andor a broadband home network. ou may also order Setwork pay-per-view Services by calling 1-877-S- (3474-778) and using our automatedsystem, or speaking with a live operator at one of our customer service centers; in either case, afee will apply as detailed in Section 2(). re-ay romotion customers may only order pay-per-view Services by calling 1-877-S- (3473-778).

.Accessing the nternet Through our eceiver. Some of our receivers can be used to accesswebsites and information on the nternet. either S etwork nor EchoStar Technologies..C. ("EchoStar") has any control over such websites and information, and neither we norEchoStar make any representations, warranties or guarantees as to the availability or content ofsuch websites and information, including without limitation: (i) the accuracy, availability,sequence, completeness, timeliness, copyright compliance, legality, content, validity, or qualityof any such websites or information; or (ii) whether using the software contained in suchreceivers may result in accessing unintended, inappropriate or objectionable content. e andorEchoStar may change, limit, suspend, disable andor remove your ability to access the nternetusing your receiver at any time without notice. e andor EchoStar may also limit or restrict thewebsites and information that you may access on the nternet using your receiver at any timewithout notice.

. rivate ome iewing nly. S etwork provides Services to you solely for viewing, useand enjoyment in your private home. ou agree that no Services provided to you will be viewedin areas open to the public, commercial establishments or other residential locations. Servicesmay not be rebroadcast or performed, and admission may not be charged for listening to orviewing any Services. f your Services are viewed in an area open to the public, a commercialestablishment or another residential location, we may disconnect your Services and, in additionto all other applicable fees, you must pay us the difference between the price actually paid forServices and the full applicable rate for such Services, regardless of whether we have the rightto distribute such Services in such other location.

. Changes in Services ffered. e may add, delete, rearrange andor change any and allprogramming, programming packages and other Services that we offer, as well as the prices andfees related to such programming, programming packages and Services, at any time, includingwithout limitation, during any term commitment period to which you have agreed. f a changeaffects you, we will notify you of such change and its effective date. n the event that we delete,rearrange or change any programming, programming packages or other Services, we have noobligation to replace or supplement such programming, programming packages or otherServices. ou are not entitled to any refund because of a deletion, rearrangement or change ofany programming, programming packages or other Services.


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. ees. n addition to any amounts due for your Services and any other amounts due under thisAgreement or any applicable romotion Agreement, you agree to pay the fees listed below("ees") if and when applicable. S etwork may change these ees, increase or decreasethese ees, or impose additional ees at any time upon notice to you. iscounts on certainmonthly fees may be available from time to time if you subscribe to certain programmingpackages andor use certain Equipment. Additional fees may apply for non-standard installationsor if you upgrade your Equipment after installation.

Monthly Fees

Type of Fee Amount Description of When Fee Applies

Additional eceiver ee

$7.00 ou have more than 1 receiver onyour account. er additional highdefinition () receiver.

$.00 ou have more than 1 receiver on

your account. er additionalstandard definition (S) receiver.

Alaska ish 00A pgrade ee $4. ou receive Services in Alaska.

ishME rotection lan $. ou participate in the ishMErotection lan.

S ause $.00 ou are eligible for and participtatein S ause.

Service ee $.8 ou purchase or lease a digitalvideo recording receiver and youdo not subscribe to a "with "programming package.

awaii ish 00 pgrade ee $4. ou receive Services in awaii.

T2 eceiver Connection ee $.00 ou purchase or lease a dual-tuner receiver and it is not connected to aphone line andor a broadbandhome network.

Service Access ee $.00 ou do not subscribe to applicablerequired minimum programming.

Transactional Fees

Type of Fee Amount Description of When Fee Applies

Check by hone ee $. ou make a personal checkpayment using our automatedphone system or through ourcustomer service center.


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External ard rive Activationee $3. ne time fee charged if you have ai receiver and you choose toconnect an external hard drive tothat receiver.

ate ayment ee $.00 ou do not pay your bill in full on or before its due date (unless you arereceiving Services pursuant to are-ay romotion).

ive perator ayment ee $.00 ou make a debit or credit cardpayment through a S etworkcustomer service representative(unless you are receiving Servicespursuant to a re-ay romotion).

Mobile ee $20.00 ou would like the ability to order

pay-per-view Services at any timewithout a phone line connected toyour receiver. Charged annually.

ay-er-iew Automated ee $1.0 ou use our automated telephonesystem to order S etwork pay-per-view Services.

ay-er-iew ive perator ee $.00 ou call one of our customer service centers to order Setwork pay-per-view Services.

estart ee

$2.00 e disconnect your Services for any reason and you wish to restartsuch Services (unless you arereceiving Services pursuant to are-ay romotion).

$.00 f you are a re-ay romotioncustomer, we disconnect yourServices for any reason, and youwish to restart such Services.

eturned ayment ee $10.00 ou pay S etwork by ET or check and payment issubsequently returned.


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n the event billing is provided through a third-party billing agent, the above fees may differ.

E. estarting our Services. f you do not pay your bill in full by its due date, or you at any timeotherwise fail, neglect or refuse to make timely payment for your Services, we may disconnectyour Services, and in such event we will be wholly relieved from any and all of our duties andobligations under this Agreement. f your Services are disconnected for non-payment or anyother reason, S etwork may require that you pay, and you agree to pay, before wereconnect your Services, all past due charges, a estart ee, a deposit equal to a minimum oftwo months service charges (or in the case of a restart under a re-ay romotion, one monthsservice charges), and all outstanding balances accrued through the date of such disconnection.f your Services are disconnected for non-payment or any other reason, you will no longer beeligible, even if you pay to restart your Service, to receive any remaining credits or promotionalpricing that you would have been eligible to receive had your Services not been disconnected.

Shipping and andling ee

$14. S etwork sends you hardwareyou via regular delivery. (Additional$10 Extended elivery ee appliesto Alaska, awaii, uerto ico, orthe .S. irgin slands deliveries.)

$. S etwork sends you a remotecontrol via regular delivery. (Anadditional $10 Extended eliveryee applies to Alaska, awaii,uerto ico, or the .S. irginslands deliveries.)

$8. S etwork sends you anaccessory via regular delivery. (Anadditional $7 Extended eliveryee applies to Alaska, awaii,uerto ico, or the .S. irginslands deliveries.)

24. S etwork sends you an itemvia overnight delivery (not availableto Alaska, awaii, uerto ico, orthe .S. irgin slands.)

Smart Card eplacement ee $0.00 e replace your Smart Cardbecause it was lost, damaged,defective or stolen, as long as thereis no evidence of unauthorizedtampering or modification.

Statement equest ee $2.00 ou request a copy of a previousbilling statement.

Transaction ee

$.00 ou change your programming

selection (but not regarding adultprogramming).

$10.00 Changes to your programmingselection include adultprogramming.


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nless required by applicable law, deposits will not be held segregated from other funds and willnot earn or accrue interest. romotional pricing is valid only at the time of installation..Attorneys eesCollections. f we use an attorney or a collection agency to collect any moneyyou owe us or to assert any other right that we may have against you, including withoutlimitation, any breach of any agreement you may have with S etwork or one of ouraffiliates, you agree to pay the reasonable costs of such collection or other action. These costsmay include, without limitation, the costs of a collection agency, reasonable attorneys fees andcourt costs. f you believe you have been billed in error or you would like to make any otherrequests for a billing statement credit, you must contact our customer service center bytelephone or in writing within twenty (20) days after the date you receive the bill for which you areseeking correction. ailure to timely notify us of a dispute will constitute your acceptance of thecorresponding bill. ou must pay undisputed portions of any billing statement before the nextbilling statement is issued or you must pay a ate ayment ee. All payments for Services mustbe made directly by you to us, unless we authorize otherwise; for example, S etwork shallhave no obligation to provide Services for which payment is made by you to a third party orpayment is made by a third party on your behalf.

.Billing Agent ayments. ifferent or other payment and billing terms, conditions, options andfees may apply when billing is provided through a third-party billing agent, including withoutlimitation, a local telephone company.

3. CACEAT SECE

A. Continuation of Services. our subscription to Services will automatically renew until youcancel your Services or we otherwise disconnect your Services, in each case as provided hereinor in any applicable romotion Agreement.

B. Cancellation olicies. ou may cancel your Services for any reason at any time by notifyingus at the phone number, e-mail address or mailing address set forth at the top of this Agreement.lease be aware that certain promotions have an optional or mandatory term commitmentperiod and if you cancel your Services prior to the expiration of an applicable optional ormandatory term commitment period, certain early termination or cancellation fees may apply.

C. isconnection of Services. n addition to all other rights that S etwork may have todisconnect your Services, S etwork may disconnect your Services at any time withoutnotifying you if: (i) you fail to pay any bill in full when it is due; (ii) we receive confirmation thatyou have received Services, or any part of the Services, without paying for them; (iii) youotherwise violate the terms and conditions of this Agreement or any applicable romotion

Agreement; (iv) you transfer, encumber or relocate any leased Equipment (unless you relocate

such Equipment as part of a residential move into an area within which you can permissiblycontinue to receive such Services); (v) you assign or attempt to assign any of your rights, dutiesor obligations under this Agreement or any applicable romotion Agreement; (vi) you arereceiving Services through a third-party billing agent and become ineligible to receive applicableservices provided by such third-party billing agent; or (vii) you commence any act or filing ofbankruptcy or bankruptcy proceedings are commenced against you

. o Credits. f your Services are cancelled or disconnected for any reason, you still must payall outstanding balances accrued, including without limitation, any applicable fees. Except incertain limited circumstances, charges for Services, once charged to your account, are non-refundable, and no refunds or credits will be provided in connection with the cancellation ofServices. f you received a discounted price due to a promotion, and you cancel prior to anyapplicable expiration of that promotion, you are not entitled to any refund or credit for the unusedportions of such discounted price. f you received a discounted price in exchange for youragreement to pay for your Services on a multi-month basis, and you cancel your Services priorto the expiration of your multi-month subscription, you are not entitled to any refund or credit forthe unused portions of your multi-month subscription.

4. EMET

A. Equipment. n order to receive Services you must purchase or lease certain receptionequipment consisting primarily of a S etwork compatible satellite receiver(s) and applicable


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Smart Card(s), remote control(s), satellite antenna(s), and low noise block converter(s) withintegrated feed(s) (collectively, "Equipment").B.Additional Tuners and eceivers. e may choose to allow you to place additional receiverson your account. f we allow you to do so, each additional receiver will be authorized to receivethe same Services as your initial receiver, subject to the limitations of your television equipment.

All of your receivers must be located at the same residence and continuously connected to thesame land-based telephone line andor broadband home network. f you wish to receiveServices at two different residential locations, you must open a separate account for eachlocation, unless otherwise specifically authorized by ish etwork. ou may not directly orindirectly use a single account for the purpose of authorizing Services for multiple S etworkreceivers that are not all located in the same residence and connected to the same land-basedtelephone line andor broadband home network. f we later determine that you did, we maydisconnect your Services and, in addition to all other applicable fees, you agree to pay us thedifference between the amounts actually received by us and the full retail price for the Servicesauthorized for each S etwork receiver on your account.

C. Smart Cards. eceiver(s) are equipped with a conditional access card ("Smart Card")inserted into a slot or otherwise installed in such receiver. ot all receivers with a Smart Cardslot require a Smart Card for proper authorization. Smart Cards remain the property of Setwork at all times and must be returned to us upon our request. Smart Cards are nottransferable. our Smart Card will only work in the S etwork receiver to which it wasassigned by S etwork. f you report to our customer service center that your Smart Cardhas been lost, damaged, defective or stolen, we will replace it, unless there is evidence ofunauthorized tampering or modification, and a Smart Card eplacement ee will apply. naddition, in order to minimize downtime for your Equipment, S etwork will, upon yourrequest, deliver a replacement Smart Card to you via overnight delivery, in which case anvernight elivery ee will apply.

. . S etworks personal video recorderdigital video recorder ("")products allow you to record programming in digital format. Total available recording time variesdepending on your receiver and the nature of the programs being recorded. S etwork doesnot guarantee access to or recording of any particular programming, or that any suchprogramming will not be deleted from your product. Most programming is thecopyrighted material of the third party that supplies it; is protected by copyright and otherapplicable laws; and may not be reproduced, published, broadcast, rewritten, or redistributedwithout the written permission of the third party that supplied it (except as permitted by the "fairuse" provisions of the .S. copyright laws).

E. TelephoneBroadband Connection. To optimize the operation of your Equipment, you must

continuously connect each S etwork receiver on your account to the same land-basedtelephone line andor a broadband home network. ailure to connect each receiver to the sameland-based telephone line andor a broadband home network may result in interruption ordisconnection of Services. e may charge you a T2 eceiver Connection ee for each dual-tuner receiver that is not connected to the same land-based telephone line andor a broadbandhome network.

. eceiver Alterations. S etwork may, through periodic downloads, alter the software,features andor functionality in your S etwork receivers; provide data and content to products; store and remove data and content on the hard drives of products; andsend electronic counter-measures to your S etwork receivers. S etwork will usecommercially reasonable efforts to schedule these downloads to minimize interference with orinterruption to your Services, but shall have no liability to you for any interruptions in Servicesarising out of or related to such downloads. S etwork may from time to time ceasesupporting one or more S etwork receiver models.

. roprietary Components and Software. S etwork receivers and Smart Cards containcomponents and software that are proprietary to S etwork and its licensors. ou agree thatyou will not try to reverse-engineer, decompile or disassemble, nor will you tamper with ormodify, any software or hardware contained within any receiver or Smart Card. Such actions are

strictly prohibited and may result in the termination of this Agreement, disconnection of yourServices andor legal action.


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Residential Customer AgreePHQW

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. Software icense. ou are licensed to use the software provided in your S etworkreceiver(s), as updated by S etwork, its licensors andor its suppliers from time to time,solely in executable code form, solely in conjunction with lawful operation of the S etworkreceiver(s) that you purchased or leased, and solely for the purposes permitted under this

Agreement. ou may not copy, modify or transfer any software provided in your S etworkreceiver(s), or any copy of such software, in whole or in part. ou may not reverse-engineer,disassemble, decompile or translate such software, or otherwise attempt to derive its sourcecode, except to the extent allowed under any applicable laws. ou may not rent, lease, load,resell for profit or distribute any software provided in your S etwork receiver(s), or any partthereof. Such software is licensed, not sold, to you for use only under the terms and conditionsof this license, and S etwork, its licensors and its suppliers reserve all rights not expresslygranted to you. Except as stated above, this license does not grant to you any intellectualproperty rights in the software provided in your S etwork receiver(s). Any attempt totransfer any of the rights, duties or obligations of this license is null and void. f you breach anyterm or condition of this license, this license will automatically terminate.

. Stolen Equipment. . f any of your Equipment is stolen or otherwise removed from yourpremises without your authorization, you must notify our customer service center by telephoneor in writing immediately, but in any event not later than three (3) business days after suchremoval, to avoid liability for payment for unauthorized use of your Equipment. ou will not be

liable for unauthorized use that occurs after we have received your notification.

. EASE EMET

A. ease Terms. e may choose to lease certain Equipment to subscribers. nless otherwisespecified in an applicable romotion Agreement(s), such Equipment (including without limitation,the Bs, but not the satellite antenna), shall at all times remain the sole and exclusiveproperty of S etwork, and we may provide or replace leased Equipment with new orreconditioned Equipment at any time, and upon cancellation or disconnection of your Services,remove or require the return of such Equipment. o leased Equipment provided to you by Setwork shall be deemed fixtures or part of your real property. e may make such filings andrecordings that we may consider necessary to evidence our ownership rights in such Equipment,and you agree to execute any and all documents that we may consider necessary for us to makesuch filings. ur ownership of such Equipment may be displayed by notice contained on it. ouhave no right at any time to pledge, sell, mortgage, otherwise encumber, give away, remove,relocate, alter or tamper with such Equipment, or to tamper with or alter any notice of ourownership on such Equipment. Any reinstallation, return, or change in the location of suchEquipment must be performed by S etwork at our then-current service rates. ou shall notattach any electrical or other devices to, or in any way alter, any such Equipment without ourprior written consent. ou are responsible for preventing the loss or destruction of leasedEquipment and we recommend that such Equipment be covered by your homeowners, rentersor other insurance policy.

B. eturn of eased Equipment. pon cancellation or disconnection of your Services, you mustcontact our customer service center or call the telephone number set forth in any applicableromotion Agreement to schedule the return of your leased Equipment. f you do not return suchEquipment undamaged and in working order, normal wear and tear excepted, you areresponsible and must pay us certain charges as described in any applicable romotion

Agreement.

C. efects and amages. ou must notify us immediately of any defect in, damage to, oraccident involving your leased Equipment. All maintenance and repair of such Equipment mustbe performed by us or our designee(s). S etwork may charge you for any repairs that arenecessitated by any damage to, or misuse of, such Equipment.

. TASE ACCT, SECES EMET

S etwork may sell, assign or transfer your account to a third party without notifying you. oumay not assign or transfer your Services without our written consent, which will not be


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unreasonably withheld. e may, however, refuse to allow you to assign or transfer your Servicesif you lease Equipment or your account has an outstanding balance.

7. MTAT ABT

A. TETS A EAS. ETE E T-AT BAETS, A TE AATES, BE ABE ATET A SECE A EA AE T EM,C TT MTAT: SC TET, EA AE TEM ASES CECT T TE TEMAT SSES SETS ACCESS T A A T SECES; TE ECAT

A A T TE SECES T EET SATETE(S); A CAE TE EATES AAABE T EMET; A STAE TEAS TATE B S; A ACTS , ES, EATAES,S, E TECCA AE, SATETE AE, ACTS

A EMETA B A TE CASE BE EASABECT.

B. ATEATS T EMET. E S ET, ECSTA

T-AT B AETS, A TE AATES, BEABE A ATEAT T A EMET, C TT MTAT,EM SAB EATES (SC AS TE ABT T ACCESS TETEET A A ECEE).

C. SS ECE MATEA. ETE E T-AT BAETS A TE AATES BE ABE A AMAEEST M SS ECE MATEA TE EET EC, C TT MTAT, A SS EET EC E T A AT, AE, ECEC EECT SECES EMET.

. AATES. EXCET AS EXESS E T TE CTA BACABE STATE A, ETE E T-AT B AETS, A TE AATES, MAE A AAT, ETE EXESSE ME, EA S ET EMET A TE EMET A SECES SE T . A SC AATES, CTT MTAT, A ME AAT MECATABT TESS A ATCA SE, AE EEB EXESS SCAME AEXCE.

E. CTET ESTCTS. T S ESSBT T MSE AAMM, TEET TE CTET ESTCTS SE,MEMBES AM A SE, A ESTS, AS EEM

AATE. E S ET, ECSTA, T-AT BAETS, A TE AATES SA AE A ABT T AE ET, BASE , A CTET (C TT MTAT, AACCACES, ES , MSSS M SC CTET): (i) CTAE

A TE SECES SE T ; (ii) ACCESSE S TE SECES EMET SE T .

.AMAES MTAT. ETE E T-AT B AETS, A TE AATES, SA AE A ABT ATSEE A SECA, ECT, CETA CSEETA AMAES AS T EAT T: S ET EMET A TE EMET; S AE T S A SECES EMET T ;

A AT, AE, ECEC EECT SECES EMETSE T .

8. A AAST AC A EMETA. AC. eceiving any portion of the Services without paying for them andor any direct orindirect act or attempted act to engage or assist in any unauthorized interception or reception of


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any portion of the Services is a violation of various .S. federal and state laws and of thisAgreement. The penalties for violating such laws can include imprisonment and civil damageawards of up to $110,000 per violation.

B. EMET. Section 0(e)4 of Title 47 of the nited States Code makes it a federalcrime to modify Equipment to receive encrypted (scrambled) television programming withoutpayment of required subscriptions. Conviction can result in a fine of up to $00,000 andimprisonment for five years, or both. Any person who procures Equipment that has been somodified is an accessory to that offense and may be punished in the same manner. nvestigativeauthority for violations lies with the ederal Bureau of nvestigation. The Equipment mayincorporate copyright protection technology that is protected by .S. patents and otherintellectual property rights. se of such copyright protection technology must be authorized byS etwork or its suppliers or licensors, and is intended for home and other limited pay-per-view uses only, unless otherwise authorized by S etwork or its suppliers or licensors.everse engineering or disassembly is prohibited.

. EEA

A.otice. Any notice required or permitted to be given by us under this Agreement may beprovided via the mail, on your bill, as a bill insert, via broadcast on a television channel, through

publication on the website set forth at the top of this Agreement, by telephone, or by any otherreasonable means. f we send you notice by mail, on your bill or as a bill insert, it will beconsidered given the day after it is deposited in the .S. mail, addressed to you at your then-current billing address in our records. f we send you notice via broadcast on a television channelor through publication on the website set forth at the top of this Agreement, it will be consideredgiven when first broadcast or published. f we send you notice by telephone, it will be consideredgiven when personally delivered to you or when left as a message at your then-current phonenumber in our records. nless otherwise specified in this Agreement, any notice required orpermitted to be given by you under this Agreement shall be in writing and shall be sent by first-class mail addressed to us at the mailing address set forth at the top of this Agreement, and shallbe deemed given when received by us at such mailing address.

B. hysical AddressChange of Address. hen setting up your S etwork account, youmust provide us with the physical address where your Equipment will be located and yourServices will be provided. A post office box does not meet this requirement. ou must give usimmediate notice of any change of name, mailing address, telephone number, or physicaladdress where your Equipment is located. ou may do this by notifying our customer servicecenter by telephone or in writing at the phone number, mailing address, or e-mail address setforth at the top of this Agreement.

C.nline Account nformation. f you have an online account with us, you are responsible formaintaining the confidentiality of your account username and password and for all activities thatoccur under your account username andor password. ou must: (i) keep your accountusername and password confidential and not share them with anyone else; and (ii) immediatelynotify us of any unauthorized use of your password andor account username or other breach ofsecurity.

.Third-arty Billing Agents. e may enter into relationships with third parties to provide billingand other services on our behalf, in which case the terms and conditions of this Agreement shallapply to such third parties as applicable under the circumstances. Additional terms andconditions imposed by our third-party billing agents may apply. or example and withoutlimitation: (i) late fees imposed by our third-party billing agents may be administered according toour third-party billing agents billing procedures and applicable state tariffs and regulations; (ii)our third-party billing agents may require that you pay all past due charges for Services, a restartfee, andor a prepayment before we reconnect your Services; and (iii) other services provided byour third-party billing agents, including without limitation, local telephone service, may need to berestored before S etwork Services can be restored, and a restoral fee andor deposit maybe required to restore third-party billing agent services. artial payments on third-party billingagent bills may be applied first to the balance due for other services billed on your third-party

billing agent bill, including without limitation, local telephone service, according to the third-partybilling agents billing procedures and applicable state statutes and regulations. lease contactyour third-party billing agent for details. ailure to pay all or any part of your third-party billingagent bill may result in disconnection of Services.


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E.Credit Checks. ou authorize S etwork to investigate your financial responsibility andcreditworthiness, including without limitation, acquiring credit reports and histories, and to reportany payment defaults to credit reporting agencies. nder the air Credit eporting Act, you havethe right to notify S etwork if you believe we have reported inaccurate information aboutyour account to any credit reporting agency. lease include in any such notice the specific itemof dispute and why you believe the information reported is in error.

.Applicable aw. This Agreement, including without limitation, all matters relating to its validity,construction, performance and enforcement, and any claim, complaint or dispute arising out ofor related to this Agreement, the Services or the Equipment shall be governed by the laws andregulations of the State of Colorado without giving effect to its conflict of law provisions. This

Agreement is subject to amendment, modification or termination if required by such laws orregulations. f any provision in this Agreement is declared to be illegal or in conflict with any lawor regulation, that provision will be considered modified to the minimum extent necessary tomake such provision legal and no longer in conflict with such law or regulation, without affectingthe validity of any other provisions.

.emedies Cumulative. The rights and remedies provided under this Agreement to Setwork in case of your default or breach of this Agreement are cumulative and withoutprejudice to any other rights and remedies that S etwork may have by reason of suchdefault or breach at law, in equity, under contract or otherwise (all of which are expresslyreserved)..ther. o salesperson, installer, customer service representative, authorized retailer, or othersimilarly situated individual is authorized to change or override this Agreement. S etworkmay, however, change this Agreement at any time and will notify you if that occurs. The termsand conditions of this Agreement that either are expressly stated to survive or by their naturewould logically be expected to survive its expiration or termination will continue thereafter. This

Agreement is in addition to any other written agreement(s), if any, between you and Setwork, including without limitation, any applicable romotion Agreement, and except asprovided to the contrary herein, all such written agreements shall remain in full force and effect.Except as expressly set forth in this Agreement to the contrary, this Agreement replaces andsupersedes any and all prior S etwork esidential Customer Agreements in their entirety,and such prior S etwork esidential Customer Agreements shall be of no further force oreffect whatsoever. n the event of any ambiguity between this Agreement and any applicableromotion Agreement, S etwork shall have the sole and exclusive authority to interpretandor make a final determination concerning any issue arising from such ambiguity.

STAYING LEGALTitle 47, Section 0(e)4, nited States Code (.S.C.) makes it a federal crime to modify thisreceiver to enable it to receive encrypted (scrambled) television programming without paymentof required subscriptions. Conviction can result in a fine of up to $00,000 and imprisonment forfive years, or both. Any owner of this receiver who procures or willfully causes its modification isan accessory to that offense and may be punishable in the same manner. nvestigative authorityfor violations lies with the ederal Bureau of nvestigation (B).

To the extent that this product incorporates Macrovision technology, this product incorporatescopyright protection technology that is protected by .S. patents and other intellectual propertyrights. se of such copyright protection technology must be authorized by Macrovision, and isintended for home and other limited viewing uses only unless otherwise authorized byMacrovision. everse engineering or disassembly is prohibited.


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Agreement on Internet Usage via Your ReceiverThe software contained in the receiver may reference, display, link to, and provideusers access to web services, sites, and information located worldwide throughthe nternet. Because EchoStar Corporation and S etwork have no controlover such sites and information, we make no representations, warranties orguarantees as to such sites and information, including but not limited to:

(a) the accuracy, availability, sequence, completeness, timeliness, copyrightcompliance, legality, content, validity, or quality of any such sites or information, or(b) whether using the software may result in locating unintended, inappropriate, orobjectionable content.

Because some of the content on the nternet consists of material that is adult-oriented, restricted to viewers at least 18 years of age or the age of majority where

you live, or otherwise objectionable to some people or viewers, under the age of18, the results of using the software may automatically and unintentionally resultin the generation or display of sites, links, or references to such objectionable andor adult-oriented material.

By using the software, you acknowledge that neither EchoStar Technologies..C. nor S etwork ..C. makes any representations, or warranties, orguarantees with regard to any sites or information displayed by or accessed by inconnection with use of the software. EchoStar Technologies ..C., S etwork..C., their respective direct and indirect subsidiaries and parents, and theofficers, directors, and shareholders of any of the foregoing companies shall not,directly or indirectly, be liable in any way to you or to any other person or entity forthe content you receive using the software or for any inaccuracies, errors in, oromissions from the content. EchoStar Technologies ..C., S etwork ..C.,

and their respective affiliates and licensors reserve the right to change, suspend,remove, or disable access to any services at any time without notice. n no eventwill EchoStar Technologies ..C., S etwork ..C., their respective directand indirect subsidiaries and parents, or the officers, directors, and shareholdersof any of the foregoing companies be liable for the removal of or disabling ofaccess to any such services. EchoStar Technologies ..C., S etwork ..C.,and their respective affiliates and licensors may also impose limits on the use of oraccess to certain services, in any case, and without notice or liability.


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FCC COMPLIANCEThe following text is extracted from ederal Communications Commission (CC)regulations, as of the publication date of this Guide. Contact the CC (see following) oryour library for the complete text of the regulations.

Telephone Communication

This equipment complies with art 8 of the CC rules and the requirements adopted by theACTA. n the back panel of this equipment is a label that contains, among other information, aproduct identifier in the format S:AAAE##TXXXX. f requested, this number must be providedto the telephone company.

A plug and jack used to connect this equipment to the premises wiring and telephone networkmust comply with the applicable CC art 8 rules and requirements adopted by the ACTA. Acompliant telephone cord and modular plug is provided with this product. t is designed to beconnected to a compatible modular jack that is also compliant, such as -11. See installationinstructions for details.The E is used to determine the number of devices that may be connected to a telephone line.Excessive Es on a telephone line may result in the devices not ringing in response to anincoming call. n most but not all areas, the sum of Es should not exceed five (.0). To becertain of the number of devices that may be connected to a line, as determined by the totalEs, contact the local telephone company. or products approved after uly 23, 2001, the Efor this product is part of the product identifier that has the format S:AAAE##TXXXX. Thedigits represented by ## are the E without a decimal point (e.g., 03 is a E of 0.3). orearlier products, the E is separately shown on the label.

f this equipment causes harm to the telephone network, the telephone company will notify youin advance that temporary discontinuance of service may be required. But if advance notice isntpractical, the telephone company will notify the customer as soon as possible. Also, you will beadvised of your right to file a complaint with the CC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations orprocedures that could affect the operation of the equipment. f this happens the telephonecompany will provide advance noti

922 UserGuide

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