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The Seven Habits of Highly Effective People
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Page 1: 7 Habits of Highly Effective People

The Seven Habits of Highly Effective People

Page 2: 7 Habits of Highly Effective People

The 7 Habits Effectiveness Process provides the foundation necessary

to foster change and improvement at the personal, interpersonal,

managerial, and organizational levels.

The 7 Habits will help our organization experience:

Increased overall effectiveness;

Strengthened relationships at all levels;

A heightened ability to cope with change;

Reduced turnover rates through an increase in the

ability of employees to see the "big picture" and commit to

the organization's strategy and vision;

Page 3: 7 Habits of Highly Effective People

Improved quality through greater collaboration of

cohesive work teams;

Better client relations and enhanced customer loyalty;

Fewer misunderstandings, which result in the loss of time and money;

Improved innovation, decision-making, and problem-solving

capabilities by improving skills of cooperation.

The 7 Habits will help our organization experience:

Page 4: 7 Habits of Highly Effective People

DESIRED RESULTS

Positive Frame of Mind

Grasp, Sustain & Internalise Fundamental Principles enabling Applications in daily life

Under Complex & Dynamic Environmental Pressures, How does one prioritize & sustain Fundamental Principle effectively

Internalise & Act out these 7 Habits - Live these Habits

Transfer to others to create cultural change

Learn, do Introspection, Discover Gaps & Bridge them.

Effective practical way of using 7 Habits in Indian Context to work as a Cohesive Group

Determine what is lacking in us & work on one or two first

Create a plan to put to practice

Move from urgency to importance

Page 5: 7 Habits of Highly Effective People

To apply the habits at work and at home and enjoy life more

Create highly effective individuals & a highly effective organisation by applying these principles

Achieve spectacular results by determining what are the most important things to do

Discover & build on Inherent strengths

How do you want the right things so that you will do something about it?

How do we ‘Practice’ Excellence so that it becomes a Habit?

To make things these principles a culture in MAHINDRA & MAHINDRA

It should lead to highly effective Teamwork and Leadership

Improve sensitivity through Habits of Listening and Empathy

To understand these 7 Habits thoroughly, try to Internalise & apply & seek total transformation

How to increase the Emotional Bank Account

How do we manage ownership of results that a team is responsible for?

Page 6: 7 Habits of Highly Effective People

Foundation Principles

• Introduction• The Maturity Continuum• Principles• Paradigms• Processes• P / PC Balance - the principles of effectiveness

Page 7: 7 Habits of Highly Effective People

DEVELOPING HABITS

KNOWLEDGE[What To, Why To]

HABITS

SKILL[How To]

DESIRE[Want To]

A habit is defined as the intersection of knowledge, skill & desire.

Knowledge is understanding - What to do & Why to do it.Skill is knowing - How to do it.Desire is motivation or - Want to do it.

Page 8: 7 Habits of Highly Effective People

DEVELOPING HABITS

KNOWLEDGE[What To, Why To]

H

SKILL[How To]

DESIRE[Want To]

Think of a significant problem or challenge in both of the following areas:

• Personal• Professional

What knowledge, skill, and / or desire do you need to develop to meet the problems or challenges you listed above?

Page 9: 7 Habits of Highly Effective People

Character & Personality

Personality

Character

InterpersonalTrust

PersonalTrustworthiness

• Start with own character building first

H 4,5,6

H 1,2,3

Page 10: 7 Habits of Highly Effective People

NEXT 50 YEARS : 1926 -1976

PERSONALITY

CHARACTER

1st 150 YEARS : 1776 -1926

DOING

BEING

Image Techniques

Language Methods

Honesty Service Industry

Integrity Thrift Humility

Page 11: 7 Habits of Highly Effective People

K

S D

PAIN

GAIN

PROCESSES HABIT 2

A S T A R

REVIEW

APPLYACTION

STUDY

TEACH

ATTEND

Page 12: 7 Habits of Highly Effective People

ORGANISATIONAL - ALIGNMENT

MANAGERIAL - EMPOWERMENT

INTERPERSONAL - TRUST

PERSONALTRUST WORTHINESS

FOUR LEVELS OF LEADERSHIP

Page 13: 7 Habits of Highly Effective People

Trust

T/W

COMPETENCE• Knowledge• Skill

CHARACTER• Integrity• Maturity• Abundance Mentality

+

CHARACTER & COMPETENCE

Page 14: 7 Habits of Highly Effective People

4, 5, 6

1, 2, 3

INTER - PERSONALTRUST

PERSONALTRUSTWORTHINESS

Page 15: 7 Habits of Highly Effective People

MATURITY CONTINUUM

INTERDEPENDENCE

DEPENDENCE

PUBLIC VICTORY

PRIVATE VICTORY

1. Be Proactive

2. Begin with the end

in mind

3. Put First Things First

4. Think Win-Win

5. Synergize 1+1=3 or

more

6. S.F.T.UT.T.B.U

7. Sharpen the Saw

WE

I

YOU

DEPENDENCE

Relationships between• 7 Habits• Public Victory• Private Victory

MovIng

from

Page 16: 7 Habits of Highly Effective People

MATURITY CONTINUUM

INTERDEPENDENCE

DEPENDENCE

PUBLIC VICTORY

PRIVATE VICTORY

7. Sharpen the Saw

WE

I

YOU

INDEPENDENCE

Learn self mastery & self-discipline

Build deep, lasting,highly effective relationship with other people

Page 17: 7 Habits of Highly Effective People

T T

L L

CAPTURE EXPAND APPLY SHARE

BENEFITS :

Credibility due to it coming from real-life situations Learn better - learn twice Ability to contextualise to own situation Gain confidence Becomes a habit Creates trust and become trustworthy Helps create a community Greater clarity Internal control - practice what we preach Feedback Multiplier effect

Three - Person Teaching

Page 18: 7 Habits of Highly Effective People

3 PERSON TEACHING

1 2 3

CAPTURE EXPAND APPLY

BASIC CHANGE MODEL :

PARADIGMS

SEE

PRINCIPLES DO (Processes)

GET (Results)

Page 19: 7 Habits of Highly Effective People

CHANGE CYCLE MODEL

PARADIGMS

PROCESSES STAKEHOLDER NEEDS

PRINCIPLES

RESULTS BEHAVIORS

See

Do

CompetenceCharacter

On the jobGet

Anchor on

Page 20: 7 Habits of Highly Effective People

Systems, Strategy, Structure

Role

Personality

Character

Personal

Outside-In(Compliance)

Inside-out(Commitment)

Inter Personal

Managerial

Organisational

Trustworthiness

Trust

Empowerment

Alignment

Page 21: 7 Habits of Highly Effective People

P / PC BALANCE

P = PRODUCTION DESIRED RESULTS PRODUCED

PC = PRODCUTION CAPABILITY MAINTAINING, PRESERVING & ENHANCING THE RESOURCES THAT PRODUCE THE DESIRED RESULTS

Page 22: 7 Habits of Highly Effective People

INTER - PERSONAL

W / W RELATIONSHIP

E B A

MANAGERIAL

W / W AGREEMENTS

DR G R A C

Page 23: 7 Habits of Highly Effective People

THE EMOTIONAL BANK ACCOUNT

The Emotional Bank Account is a metaphor for the amount of trust that exists in a relationship. It suggests that every interaction with another human being may be classified as a deposit or withdrawal. Deposits buildand repair trust in relationships. Withdrawals lessen trust in relationships.

Page 24: 7 Habits of Highly Effective People

E. B. A.

Is a Metaphor for the amount of trust that exists in a relationship

Deposit

Withdrawal

Page 25: 7 Habits of Highly Effective People

E.B.A

DEPOSITS WITHDRAWALS

•Kindness & courtesy•Keeping promises•Honoring expectations•Loyalty to the absent•Making Apologies•Clear expectations•Constructive criticism

•Unkindness & discourteous•Breaking promises•Violating expectations•Disloyalty, Duplicity•Pride, Conceit, Arrogance•Unclear expectations•Destructive criticism

Page 26: 7 Habits of Highly Effective People

PRINCIPLES

Natural laws or fundamental truths.

VALUES

The worth or priority we place on people, things, ideas or principles.

• Universal, timeless• Produce predictable outcomes• External to ourselves• Operate with or without our understanding or acceptance• Self-evident and enabling when understood

• Self-chosen beliefs and ideals• Internal, subjective, based on how we see the world• Influenced by upbringing, society, and personal reflection

PRINCIPLES

Page 27: 7 Habits of Highly Effective People

PARADIGMS

PARADIGM

The way an individual perceives, understands and interprets the surrounding world. A mental map.

Individuals are products of learning and experience, and no two individuals share the same knowledge base or the same set of experiences.Consequently, no two people share identical paradigms.

PARADIGM SHIFT

If we want significant changes, first we must change our paradigms.Thomas Kuhn, the author of a landmark book. The Structure of ScientificRevolutions, made a point that almost every significant breakthrough in science is first a break with tradition, old ways of thinking, or old paradigms.

Page 28: 7 Habits of Highly Effective People

• Responding according to values• Accepting responsibility• Focusing on the Circle of influence• Becoming a Transition Figure

HABIT - 1

Be Proactive

Page 29: 7 Habits of Highly Effective People

3 Characteristics of a Proactive Person

• Responding according to the values• Accepting responsibility for their own behavior• Focusing on their Circle of Influence

Reactive Proactive

Outside influence Control response

Use freedom to make choices that best apply

Page 30: 7 Habits of Highly Effective People

WHERE DOES THE RESPONSE COME FROM?

FREEDOMTO

CHOOSEACCORDING

TO VALUES

STIMULUS RESPONSE

PROACTIVE REACTIVEVs

Self Awareness Imagination Conscience Independent Will

Genetic (G. Father DNA) Psychic (Father) Environmental (Boss, wife)

Page 31: 7 Habits of Highly Effective People

“BE PROACTIVE“

INDIVIDUALS ARE RESPONSIBLE FOR THEIR OWN CHOICES & HAVE THE FREEDOM TO CHOOSE

RESPONSIBILITY

RESPONSE ABILITY+

ABILITY TO CHOOSE YOUR RESPONSE

Page 32: 7 Habits of Highly Effective People

“BE PROACTIVE“

“ We who lived in concentration camps can remember the men who walked throughout the huts comforting others, giving away their last piece of bread. They may have been few in number, but they offer sufficient proof that everything can be taken away from a man but one thing: the last of the human freedom. - to choose one’s attitude in any given set of circumstances, to choose one’s own way.”

- Viktor Frankl Man’s Search for Meaning

Page 33: 7 Habits of Highly Effective People

REACTIVITYPROACTIVITY

Being anticipatory Taking initiative Being creative Being a risk-taker Excide Confidence Willingness to delegate Respond with empathy Willing to try new things Flexible Solutions orientation Concern for others Prevention - Orientation Team Player

VALUES - DRIVEN PRINCIPLES

FEELINGS DRIVEN

Wait for things to happen Exhibit emotion Find reasons for failure Defensiveness Does not take responsibility Aggressive tendencies Poor listener Self - centered Defensive Blaming mindset Problem - oriented

Page 34: 7 Habits of Highly Effective People

4 Human Endowments

Self awareness Examining thoughts, moods, and behaviors.

Imagination Visualizing beyond experience and present reality

Conscience Understanding right and wrong, and following personal integrity

Independent will Acting independent of external influence

Theories of Determinism

Reactive people blame their attitude & behavior on things they think they cannot control. They respond to stimulus, often attributing their behavior to three determinants:

Genetic - Trait we inherited. Psychic - Our upbringing. Environmental - Our surroundings.

Page 35: 7 Habits of Highly Effective People

The Circle of Influence

Circle of Influence

A person's Circle of Concern comprises

all matters about which he or she cares.

A person’s Circle of influence includes

those things he or shecan affect directly.

“ You can choose your actions, but you cannot choose the consequences. They are governed by natural laws or principles.”

- Stephen R. Covey

Page 36: 7 Habits of Highly Effective People

Expanding your Circle of Influence

Circle of Influence

Proactive Focus“ I choose to go”

Circle of Influence

Reactive Focus“ I Have to go”

Page 37: 7 Habits of Highly Effective People

Some Quotes

“ Nothing can make you feel inferior without your consent.”- Eleanor Roosevelt

“ They cannot takeaway our self-respect if we do not give it to them.”- Mahatma Gandhi

Page 38: 7 Habits of Highly Effective People

Any Questions?

Page 39: 7 Habits of Highly Effective People

HABIT - 2

BEGIN WITH THE END IN MIND

ALL THINGS ARE CREATED TWICE PHYSICAL CREATION BEGINS AS A MENTAL CREATION - AS A THOUGHT THE EXTENT DETERMINES SUCCESS WORK WITH YOUR MIND TILL YOU GET CLEAR IMAGE OF WHAT YOU WANT TRUE IN ALL AREAS OF LIFE LEADERSHIP - 1ST CR, MANAGEMENT - 2ND CR IF NOT DEVELOP - OTHERS TAKE OVER HABIT 2 SAYS “WRITE THE PROGRAMME”

Page 40: 7 Habits of Highly Effective People

HABIT - 2 - SUMMARY

First (Mental) Creation

Habit of Personal Leadership

Rescript Ineffective Thoughts & Behaviour

Center that Guides our Decisions and Motivates

Principle Centered

Personal Mission Statement

Personal Mission Statement is as Road An Act of Discovery as a Creation

Roles and Goals give Measure and Object to Life

Page 41: 7 Habits of Highly Effective People

PMS

INTERNAL MONITOR - A Conscience

“We need to ANSWER our OWN QUESTION” Way to respond life is being responsible

A PERSONAL CONSTITUTION

What I want to haveWhat I want to doWhat I want to be

H 1 Says : You are the ProgrammeScope : Write

Page 42: 7 Habits of Highly Effective People

SOP to Write M.S.

INTROSPECT ANALYZE

RERIGHT BRING OUTMISSION STATEMENT

Review Regularly+

Make changes as per additional insights or Changing Circumstances

Lead Time : Several Weeks / MonthsScope : Measurement tape for everything else in our life

Page 43: 7 Habits of Highly Effective People

Results you want to acheive

• List the things you want to have that you feel are important

• Identify the five most important items

Page 44: 7 Habits of Highly Effective People

Results you want to acheive

• List the things you want to have that you feel are important

• Identify the five most important items

Page 45: 7 Habits of Highly Effective People

CLOCK

Q I• Achievement• Involvement• Value - Addition• Delighted• Challenged• Indispensable• Burnt-out• Fire-fighting• Stress• No L-T focus• Live for Today• Reactive• No creativity

Q II• Satisfaction• At peace• Creative• In control• Self motivated• Involved• Satisfaction of having avoided• Future urgencies• Strategic Orientation• Proactive• Lost• No immediate feedback• Lacking sense of achievement

Q III• Some Satisfaction• No stress• Avoiding Crises• Relaxed• Highly Stressed• Irritated• Non-value additional• Lost• Acting on others Priorities• De-motivating • Being Used• Wasted

Q IV• Freak - off• Paid holiday• Time to introspect• Frustrating• Stupid• Direction - less• Disastrous• De - motivated• Neglected

COMPASS

IMPORNTANT

NOT

IMPORNTANT

URGENT NOT URGENT

Page 46: 7 Habits of Highly Effective People

PRE-REQUISITES FOR SYNERGY

Private Victory

H 4 & 5

Common Purpose, Vision, Mission, Values - Passion & Energy

Value the Difference

Interaction Ground Rule

Humility

Page 47: 7 Habits of Highly Effective People

SYN ERGY

WORK TOGETHERFOR A GREATERMUTUAL BENEFIT

D

A1st

CCOMPROMISE

B2nd

SYNERGY3rd ALTERNATIVE

WIN - WIN

Page 48: 7 Habits of Highly Effective People

LEVELS

Ignoring- Not Listening

Pretending

Selective- Partial Listening

Attentive Self - Referenced

Empathic - Holistic Listening Other - Referenced

Page 49: 7 Habits of Highly Effective People

HABIT - 3

(HABIT OF PERSONAL MANAGEMENT)

1. Proactive2. Mission (End in Mind) (Blue Print)3. Action : Building : Private victory “FIRST THING FIRST”

1. Imagination2. Conscience3. Self awareness4. Independent Will

EMPOWERMENT come from learning how to use this great endowment in the decision we make from day to day (Function of Personal Integrity)(Comes From WITHIN)

Page 50: 7 Habits of Highly Effective People

LASTLY

“ Everything Can Be Taken Away From A Man

BUT ONETHING

The last of the Human FREEDOMS

TO CHOOSE ONE’s ATTITUDE IN ANY set of CIRCUMSTANCES TO CHOOSE ONE’s OWN WAY

Page 51: 7 Habits of Highly Effective People

“BECOMING A TRANSITION FIGURE”(IN THE ORGANISATION CONTEXT)

HABIT - 1

Responding according to values Accepting responsibility (ownership) Focus on the circle of influence (not on the circle of concern) “Become a transition figure”

MAKING A DIFFERENCE

With COURAGE & CONVICTION Rising above the FEELING OF HELPLESSNESS(Eg. I am just a small fry ! What can I do? Its not my problem - let the management bother about it!)

Page 52: 7 Habits of Highly Effective People

PRESENTPAST FUTURE

GOOD

Eg. Ugandan Football Player

BAD

Positive & Proactive Actions In the Family At Work For the Community

It is no easy to blame the system“The management does not listen”- But What Am I Doing About This Issue !

FOCUS ON THE CHALLENGE - NOT THE PROBLEM

Eg. IDAM, SAHYOG (FAZILKA), APRIL 2000 REVIEW

“ANY TIME YOU THINK THERE IS A PROBLEM OUT THERE THAT ITSELF IS THE BIGGEST PROBLEM” - S. C.

Page 53: 7 Habits of Highly Effective People

IMPORTANCE

URGENCY

An activity is Important if you personally find it valuable, and if it contributes to your MISSION, VALUES and HIGH PRIORITY GOALS

An activity is urgent if you or others feel that it requires immediate attentions

Page 54: 7 Habits of Highly Effective People

NEXT STEPS FOR M & M

1. Focus on QII Activities• 6 steps Approach• My Area

2. Reduce time spent on QI & QII thro’ better preparation & planning• Target• How

3. Only by saying no the unimportant can we say yes to the important QII• Examples - No Interruptions

- Some Reports4. Improving P & P/C balance - building relationship

• Examples - Weekly Schedule Adherence- Pressing Issues

Page 55: 7 Habits of Highly Effective People

5. Reduce QIII & QIV time• Eliminate QIV Activities

6. Review time spent in Different Quadrants & draw up Improvement Plan & Targets

• QI + QIII Time Target from 68% to 50% Dec’ 00

50% to 40% Mar’ 01• QIV Time Target from 8% to < 1% (60 hrs/week) > 2 hrs/week Sep’ 00 > 1/2 hr/week Dec’ 00E.g.Meetings Over Lunch or clubbed with L. Timings

Page 56: 7 Habits of Highly Effective People

Performance Agreement

Date - 8th July, 2000MOP - Schedule AdherenceBetween - PUL & PGL (SYG) - EPUDesired Results - Daily Schedule Adherence from 78% in F2000 to 98% by F-2001Guidelines - Can meet SCPC, other Mfg. Operation Manager keeping Inventory levels as per targetsResources - Quarter / Weekly plan

PU planner, other Mfg. Operation Manager, SCPC Cost A/cAccountability - SYG will review weekly schedule adherence and Quarterly report will be published

F2000 F2001 Q1 Q2 Q3 Q4 78% 80% 90% 95% 98%

Consequences - Performance Pay accordingly

Page 57: 7 Habits of Highly Effective People

WIN - WIN Agreement

• Gives Definition and Direction to W-W• Effective tool for establishing w-w foundation necessary for long term effectiveness• Creates clear Mutual Understanding

5 ELEMENTS “DR. GRAC”

DR. - Desired Results - Clarify End in Mind, What / When OBJECTIVES

G - Guidelines - Specify Boundaries, Deadlines, Principles, Policies

R - Resources - Organisation Support (H, T, F)A - Accountability - Sets Targets / Std of performance and

time EvaluationC - Consequences - Specify Good & Bad as a result of the

evaluation

Achieve W-W situation with W-W systems and Process

Page 58: 7 Habits of Highly Effective People

HABIT - 4

THINK WIN - WIN

Thing which matter must never be at the mercy of things which matter least

Principles, Paradigms & ProcessesAn Underlying Principle

Effectiveness requires balancing important Relationships, Roles & Activities

Key Paradigms:• Things which matter most never be at the mercy of things which matter least• I will improve P/PC balance within my circle of influence• I will focus on important instead of urgency• I will fulfill mission by acting on important goals in my key roles

Key Process:• Focus on the truly important and say to no to the unimportant • Focus on Q-V activities• Plan weekly & Implement daily based on your Mission, Roles, Goals & Priorities

Page 59: 7 Habits of Highly Effective People

Win - Win is a belief in the third Alternative. Its not your way or my way:

It’s a better way

Principles, Paradigms & Processes:• An underlying principles effective, long-term relationships require mutual Benefits • Key Paradigms “ I seek the ;benefits of others as well as my own” I get better results in my relationships by co-operating interdependently then by competing independently • Key Process• Balance courage and consideration in seeking mutual benefits• Persists in looking for Win - Win outcomes despite past win - lose conditioning

Page 60: 7 Habits of Highly Effective People

SIX PARADIGMS OF HUMAN INTERACTION

1. WIN - LOSE

People want to win and they want others to lose

Achieve success at the expense of others

Driven by competition, comparison, position and power

Characteristics

Common scripting for most people

Authoritarian approach

Uses position, power, personality

Boss - Subordinate relationship

Page 61: 7 Habits of Highly Effective People

2. LOSE - WINShow high consideration for othersLack courage and act on feeling and beliefsEasily intimidated and borrow strength from acceptance and popularity

CharacteristicsVoices no demands, expectationsQuick to please or appease

Weak Management in dealing with Union

3. LOSE - LOSELow on courage and considerationPut themselves and others down

CharacteristicsMindset of a highly dependent individualNobody benefits

Page 62: 7 Habits of Highly Effective People

4. WIN

Think only about themselves

Don’t want others to lose

Think independently in interdependent situations

Lack of sensitivity or awareness of others

Characteristics

Self centered

Think ‘Me First’

Doesn’t care if other’s win or lose

Page 63: 7 Habits of Highly Effective People

People who choose to win and make sure others win too.

Characteristics

Seek mutual benefit

Co-operative and not competitive

Listens, communicates with consideration for

others

WIN - WIN or NO DEAL

Characteristics

Allows the party to say NO

Most realistic at the beginning of a relationship

Page 64: 7 Habits of Highly Effective People

PRINCIPLES

Natural Laws / Fundamental Truth

Universal / Timeless

Predictable outcomes

eg : honesty, non-violence, respect

VALUES

Worth or priority to people, things and ideas

Self chosen beliefs and ideals

Page 65: 7 Habits of Highly Effective People

PARADIGMS

Way we see the world

eg. Copernicus

Group exercise

SOCIAL MIRROR

Way we see ourselves

SELF FULFILLING PROPHESY

Way we see others

Page 66: 7 Habits of Highly Effective People

BLOCKS

Defensiveness Insecurity

Prior _ NEExperiences

EGO Power Centrics

Not Team Players

Clarity of Goals

AttitudeLack of Maturity /

CourageCulture

Hierarchy

Lack of TrustPoor

Communication

Lack ofT / P

InternalCompetition

Prejudice

ClosedMindset

Page 67: 7 Habits of Highly Effective People

CELEBRATE

VALUE

ACCEPT

TOLERATE

Page 68: 7 Habits of Highly Effective People

LEVERAGE(SELF)

TRANSFER(ORGANISATION)

CONSCIOUSCOMPETENCEPRINCIPLES

UNCONSCIOUSCOMPETENCE

PRACTICES

Page 69: 7 Habits of Highly Effective People

PROSPER

CHANGE

SUFFER