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4 th Regional Training Course Negotiation and Cross-Sector Cooperation for Good Water Governance 16-20 October 2011 Amman - Jordan Organized by Arab Countries Water Utilities Association (ACWUA) GIZ - MENA WANT Program
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Page 1: 4th regional tarining course

4th

Regional Training Course

Negotiation and Cross-Sector Cooperation for Good Water Governance

16-20 October 2011

Amman - Jordan

Organized by Arab Countries Water Utilities Association (ACWUA)

GIZ - MENA WANT Program

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Imprint

Negotiation and cross-sector cooperation for good water governance ACWUA 4th

16-20 October 2011, Amman – Jordan Regional Training Course

Organized by Arab Countries Water Utilities Association (ACWUA) GIZ – German International Cooperation MENA WANT Human capacity development program On behalf of Bundesministerium für wirtschaftliche Zusammenarbeit und Entwicklung BMZ Report Compiled by Jamal Al Salah, with contribution from Mohammed T. Obidallah, Mostafa Biad, Khalid Tahri GIZ Program manager Dr. Thomas Petermann, GIZ Bonn, Germany Andrea Notz, GIZ Berlin, Germany Program website: www.mena-want.net ACWUA Secretariat Eng. Khaldon Khashman, Secretary General, Amman, Jordan Eng. Mustafa Nasereddin, Programme Manager, Amman, Jordan www.acua.org

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Negotiation and cross-sector cooperation for good water governance 16-20 October 2011 Amman - Jordan

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4 P

thP Regional Training Course

Negotiation and cross-sector cooperation for Good water governance

16-20 October 2011

Amman - Jordan

Organized by Arab Countries Water Utilities Association (ACWUA)

GIZ – German International Cooperation

Training Team

Jamal Al Salah - Jordan

Khalid Tahri – Morocco

Mohammed T. Obidallah – Palestine

Mostafa Biad - Morocco

With inputs from the TOT Trainer and GIZ program manger

Gundula Kreis, Germany

Thomas Petermann, Germany

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Table of Content

List of Abbreviations ..................................................................................................................................... 5

List of Attachments ......................................................................................... Error! Bookmark not defined.

Executive Summary ...................................................................................................................................... 6

Objectives of the Course .............................................................................................................................. 7

Methodology ................................................................................................................................................ 7

Techniques and working tools applied ......................................................................................................... 8

Field Trip ....................................................................................................................................................... 9

Day One Sunday 16/10/2011 ....................................................................................................................... 9

Day Two Monday 17/10/2011 .................................................................................................................... 13

Stakeholders matrix and Wenn Diagram Stakeholders matrix and Wenn Diagram .................................. 22

Day Three Tuesday 18/10/2011 ................................................................................................................. 16

Day Four Wednesday 19/10/2011 ............................................................................................................. 17

Day Five Thursday 20/10/2011 .................................................................................................................. 23

Comments/ Notes ...................................................................................................................................... 28

Annexes .......................................................................................................... Error! Bookmark not defined.

Annex 1: Workshop Evaluation as made by the participants ..................................................................... 30

Annex 1 : list of Participants ....................................................................................................................... 34

Annex 2 : working program ........................................................................................................................ 36

Annex 3 : Photos ......................................................................................................................................... 41

Group work – preparation of the case studies – Egypt Case ......................... Error! Bookmark not defined.

Morocco Case ................................................................................................. Error! Bookmark not defined.

Presentation of Case studies - IraqCase ........................................................ Error! Bookmark not defined.

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List of Abbreviations

ACWUA Arab Countries Water Utilities Association GIZ Deutsche Gesellschaft für Internationale Zusammenarbeit (German International Coopera-

tion) IWRM Integrated Water Resource Management MENA Middle East and North Africa PALA Participatory and Adults Learning Approach RSCN Royal Society for Conservation of Nature

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Executive Summary The MENA region is suffering of water scarcity and low water management performance in different shapes and conditions, and obviously beside the lack of resources there has been identified relative gap at managerial level. GIZ in current time and the Former InWEnt in cooperation with ACWUA dedi-cated capacity building programs for the MENA region; designed and carried several capacity building programs, of which this fourth regional training is taking place in Amman from 16 to 20 October 2011. A total of 32 participants from nine countries (Algeria, Egypt, Iraq, Jordan, Morocco, Palestine, Saudi Arabia, Tunis and Yemen) attended the course; some participants have participated in previous sessions of the regional training. The training course was officially launched by Eng. Khaldon Khashman ACWUA Secretary General, and Dr. Thomas Petermann senior project manager at the GIZ- Germany. Eng. Khashman in his opening speech reviewed the ACWUA strategies and programs; the carried and the planned activities and the future objective and the impact on the regional water situation, asking the participants to take the opportunity to benefit from the training course and work to im-plement the learnings in their national institutions and daily work. Dr. Thomas Petermann in his presentation, made an introduction to the GIZ MENA water pro-gram(s) and activities, followed by an over view on the role of cross-sector cooperation and coor-dination for good water governance, and the background of this training course and the preparation of the trainers in Germany, closing his presentation by inviting the participants to actively participate and discuss all issues to make the benefit and to apply the learning in their national organizations. The training course covered several issues with relevance to conflict management (conflict analysis, conflict mapping, stakeholder's analysis, Wenn Diagram, Negotiation strategy and other important topics. The main methodology was as usual, the PALA approach, supporting the mutual learning and exchange of experiences with high consideration to the participant's experience. The trainers presented their inputs interactively encouraging and involving the participants in the discussion by guided ques-tions. Four trainers carried the training course, the trainers attended several trainings and capacity building workshops of which the Negotiation in Water Sector was the last in September 2011 in Feldafing - Germany. The participants demonstrated high level of involvement, participation and cooperation through the working days, no absenteeism observed; working sessions started almost on the agreed time. The course covered one field trip to two different sites of the ZARQA River Basin. The general evaluation of the course reflects the satisfaction on the content, the training methodology, learning achieved and the environment.

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Objectives of the Course

Overall Objectives

• To enables participants to analyze and understand conflicts over competing water uses. • To be part of a water dialogue process to explore and implement fair and equitable solutions in

the allocation and efficient use of water. • To act as change agents in a complex institutional setting towards sustainable water uses.

The training aimed

• to broaden experience in good practices, • To increase analytical knowledge to understand conflicts of power and interests over scarce

water resources. • To strengthen negotiation and management skills.

Methodology As it is the case in GIZ events PALA (Partici-patory and Adults Learning Approach), was the base for all workshop sessions.

PALA is using /applying tools and methods like small working groups discussion, brain storm-ing, presentations and plenary discussion and feedback in plenary and in sub-working groups, allowing the participants to exchange idea and experiences and mutual learning

Only when necessary, and with high considera-tion to involve the participants experience and knowledge, lecture approach was always made interactively involving the participants to comment and bring their examples, questions, by several guided questions, such approach proved to create an enjoyable learning environment and interaction among the participants. All participants responded positively and actively with high interest to all working sessions and exercises.

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Techniques and working tools applied

The workshop activities were carried using several working methods and techniques of which the most are:

Group work

Is the most common approach in PALA, allows the opportunity for mutual learning, interaction and ex-change of experiences, deeper discussion until achiev-ing an agreement, or agree on areas of conflict or disa-greement>.It also supports mutual cooperation, division of labor, employ personal talents and interests. The group work started since the first working day, in the first working session, and continued through each work-ing day until the last working session.

Lectures

This is the most common approach for bringing know-ledge and information to audience. In many cases, people don’t appreciate lecture style as it is mostly one way speech. In fact lecture is a neutral, can be attractive and can be boring, it depends on the pre-senter. Generally there are four types of Lecture: 1- one way approach without discussion , 2- Lecture with discussion allowed/ initiated by the lecturer, 3- Lecture followed by Discussion but limited for a short while and 4- Multi activities lecture where participants are given some tasks and presenta-tion while the lecture, this is mainly for longer lectures.

In this workshop there were several lectures, starting the first day mostly are of the type 2 and 4 as described above.

Through the workshop days, lectures were of the type four. Participants were asked to go into their working groups to apply the learning steps and carry presentations.

Case Studies

A very useful technique that simulates real situation, the groups prepared and carried presentation on their country case studies, then groups were formed to continue working on the case studies by apply-ing the techniques as presented gradually.

Presentations

All trainers and groups carried sequence of presentations through all working days, special sessions were also allocated for presentations, after which plenary discussion always took place.

Presentations and all working steps also fol-lowed the visualization principles, using co-lored cards, pin-board and all workshop and group products were fixed on the wall accord-ing to production sequence through all work-ing days.

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Field Trip Day three was designed for a field trip, in two dif-ferent areas of Zarqa River Basin upstream and downstream, the two places are different in terms of water condition, geography, ecology, climate and demography. The groups carried presentation on the two cases.

Day One Sunday 16/10/2011 Opening Session

The main Moderator Mr. Jamal Al Salah welcomed the participants and invited Eng. Khaldon Khashman Secre-tary General of The Arab Countries Water Utilities As-sociation ACWUA to launch the workshop.

Eng Khashman welcomed the participants as guests to Jordan, and made a brief overview on ACWUA pro-grams and activities aiming to improve water manage-ment in Arab countries, where this training course is a one among other activities; He wished the participants a successful and beneficial workshop and enjoyable time in Jordan.

The moderator then, invited Dr. Thomas Petermann, the senior project manager at the German Interna-tional cooperation GIZ, carried a presentation titled "Negotiation and Cross Sector Cooperation for Good Water Governance in the MENA region" that is of direct relation with the topic of the training course, the presentation covered the as subtitles "Competition over Natural Resources " of which the below is part.

Thomas introduced the programs and activities carried out by GIZ (established in 2011 as a merger of InWEnt, GTZ and DED) on water issues in MENA region, of which the "Program Water Utilities Performance" (MENA WANT) covers four main topics (see 1TUwww.mena-water.netU1T) related to the per-formance improvement of water utilities and the water sector as a whole. This training course is one, addressing the role of cross-sector cooperation and coordination for good water governance. He con-tinued with a short overview on the preparatory process and the TOT training-of-trainers in Germany.

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He expressed the expectation of active involvement of all participants in all the workshop activities and wishing all enjoyable and useful participation with lots of new ideas to implement when back to work.

The Moderator invited all participants to the group photos in different criteria (Gender, Country, all the group in one).

The participants returned to continue the first session, with their expectations from the course and to carry the introduction of participants. The participants were asked to write down their personal expectations, then to split into working groups to discuss the expectations and agree on one group expec-tation and one personal learning expectation, the group also asked to prepare for introduc-tion of participants. The participants carried their presentations, results were clustered and summarized by the trainer Mostafa Biad and presented in Day II.

The trainer Mohammed Obidallah then pre-sented the course objectives and agenda in form of road map of the course (photo be-low); explaining the steps and the working procedure, then the moderator announced the workshop rules on which agreement was made with the participants, followed by overview on the working methodology and logistical issues. By then the first coffee break was announced.

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Summary of the expectations

Gain experience, knowledge, and ex-change of opinion on the following top-ics: • Conflict resolution, dialogue, nego-

tiations skills, persuasion, conflict resolving strategy, communication, new approaches of partnership.

• International partnership, gover-nance, institutional conflicts, Pollu-tion problem, Integrated Water Management , Transboundary water resources.

• Sustainable water resources man-agement.

• Networking Course Road Map

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Session 2

The trainer Mustafa Biad carried a presentation on "Sector Perspective to Water Resources Manage-ment: Cooperation versus Conflict". The presentation was made on power point with interactive dis-cussion and covered 1- the challenges to manage scarce water resources for different users and uses, and 2- Practical applications in cross sector coordination and cooperation. After the presentation the trainer introduced the guide lines for the case studies, the participants were split in new working groups according to country to prepare a presentation on a national case study for the practical application that will continue through the workshop days.

Sessions 3 and 4

Presentation of case studies was made by all groups and continued through the fourth session, the cases presented are a) the Nile basin, b) Iraq case, c) Jordan Red-dead case, d) Palestine case and e) Val-ley Souse case Morocco. In session four, five working groups were formed for the practical application on the case studies. The groups named on the most five famous sites of Jordan (Philadelphia, Ja-rash, Petra, Um Qais and Rum) .

The workshop closed the working day at about 17:30, before leav-ing the participants made their votes on the mood barometer re-flecting their feeling on the first day.

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Day Two Monday 17/10/2011

Day Two, Monday 17 October 2011

The session started with the introduction of the Yemeni colleagues who arrived late due to circumstances. Fol-lowed by reflection on the first day presented by Phila-delphia group. The moderator introduced the program of the day and started the first session on Sources of conflict with an exercise on different perceptions, and why and how people get involved in conflict, taking the partici-pants after, to the sources of conflict, and the nature of conflict as neutral phenomena that depends the fact that the reaction to what happen is more important than what really happens. The presentation was made in an interac-tive session using visualization tools and involving the participants through guided questions and examples made in various training techniques including role play, discussion and storytelling. The session was followed with discussion until the break time.

Session Two

Main title of the session: “Understanding Con-flict”, the trainer Mohammed Obidallah carried a power point presentation covered the nature of conflict, conflict can be dealt with as con-structive or destructive, and it is normal in na-ture and where people exist. Conflict is an esca-lation of a situation that passes in several phas-es ending by the most negative “Violence/ War”. The session also highlighted definitions of various conflict expressions and phases, followed by respective level of response, end-ing with comparison of positive / constructive vs. negative /destructive conflict reaction.

The session continued in plenary, to discuss the negative and posi-tive aspects of Conflict.

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Session three: Conflict analysis:

The fourth training session was kicked off with a presentation of 30 minutes on Conflict analysis given by Khalid Tahri. The main issues raised during this presentation are quoted below:

• Conflict analysis issues • Conflict progression • Handling styles of conflict • Tools to analyze conflicts

Before the presentation, an open discussion of 15 min was launched around two main ques-tions:

• What are the useful questions to ask when analyzing conflict?

• Why is it important to do conflict analysis?

Most of the participants agree that:

• The useful questions are “what, why, where, when, how and who…” con-cerning the conflict.

• The conflict analysis is important for understanding the conflict to better resolving it.

The most important issue that was raised dur-ing the presentation and discussed very exten-sively by the participants was “the tools to analyze conflicts” especially “the Circle of conflict”.

After a brief break, Khalid carried on the fifth training session on the topic of “stakeholder analysis”. The Power Point presentation was dedicated to the following topics:

• Stakeholders Stakes • Stakeholder Typology • Stakeholders cooperation and threat • Engagement towards stakeholders • Stakeholder’s response to the conflict • Stakeholder Matrix.

Khalid then assigned the five groups to make a deep analysis of the conflict raised by their concerned case studies based on the conflict mapping tool and the stakeholder analysis matrix.

The participants then broke into their working groups and developed each, for about one hour and a half, their work using the pin boards. The presentations took place on the fourth training day morning. Each group spend about 20 min to highlight, based on a map, the main obstacles and causes of the conflict as well as the con-cerned parties, their power, their interests and their response towards the conflict.

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Group work impressions

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Field trip. Day Three Tuesday 18/10/2011

This day was allocated for the field trip. Mr. Tareq Abu Al Hawa the expert at the RSCN, briefed the participants on the two sits to be visited in Zarqa River Basin: Rusaifa and AlKhayouf. Mr. Abu al Hawa pre-pared and presented a power point presentation on Zarqa River Basin, presenting the history and activities , ecology, past and present situa-tion, demography and community, awareness at various sectors and levels, level of pollution, the current running rehabilitation activities and the level of efforts needed, and the community contribution. The participants accordingly were split into two groups, Two busses carried the participants.

Rusaifa is a small city where the Zarqa River was crossing; the area was privileged with running water resource, and green surroundings and known as farming area. Currently there is no water running, it is simply dry. Factories prac-ticed some behaviors that accelerated the decline towards the negative situation. Currently a Yeast Factory beside others disposes its waste in the course of the river claim-ing that it is fertile for the land, this was also claimed by one of the 36 farmer families, while another local farmer denied this claim. The conflict is between small farmers on the Yeast factory waste on one side, and between fac-tories and inhabitants, and between factories and authori-ties.

Al Khayouf Area, is a mountainous area, on the shoulder of the valley were a running water course from the Al Samra Waste Water Treatment. Some farmers are rehabilitating land and cultivate crops, others just left their trees and field as water lifting from the valley costs much more than the revenue since no power supply available in the area.

Another conflicting issue is the mining site, where contractors extract sand and gravel for construction, that is resulting in the deformation of the area, however one posi-tive aspect of the mining process, the land slide that took place sometime earlier caused to close the large part of the water course forming a lake behind, which trans-ferred the area to greenish and good place for migratory birds.

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A local community association, worked to rehabilitate 7000 SQM of land, as pilot project to plant Jojoba Trees (also called Green Gold), the tree lives in dry area and need very little water in the first year, then can continue living without water, in addition to the high value of the extracted oil.

The participants had their traditional lunch in the pre-mises of the local association, and then drove back to Amman.

In the hotel, the groups worked to prepare a presenta-tion on the field trip to be carried in the day 4.

The field trip demonstrated multi factorial causes, problem /conflict contributors and influenced people, bodies in addition to the ecological, social and eco-nomic environment, in short: it is chain of interrelated issues.

Presentation by stakeholders

Jojoba Tree, takes three years to start production, then can con-tinue life with minimal water

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Day Four Wednesday 19/10/2011 Session 1

The activities started at 08:45 with reflection on the field trip. Dr. Ghazi abu Rumman on behalf of the AlKhayouf Group carried the presentation starting with an overview on the region, current situa-tion and the pilot activity planting the Jojoba tree and the expected benefits, passing to the main obstacles (No Electrical power) facing the local community in developing the area .

Al Rusaifa Case, 36 families living along the dry water course, are small farmers, poor and suffering of water scarcity and waste of industrial factories, beside neglect of official agencies, the Yeast factory representative and some farmers expressed the benefit of the factory waste as fertilizers, other farmers denied and claimed against. Farmers required environmental standards to be applied on the fac-tories, the inhabitants called for the ministry of Environment and Agriculture to work jointly to maintain balance of stakeholders needs in the area, the case was presented by Mr. Mustafa Elrawady – Egypt and Mr. Eyad Adel.

In continuation of Day 2, the groups starting the presentation of the stakeholder's analysis and Venn Diagram. Starting Jordan case, fol-lowed by the Palestinian, Iraq case, Nile Basin case ending with the Morocco case about the Al Sous Valley. The five groups spent some time in both the presentation and the discussion by the plenary.

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Day 4, Session 2: Conflict Management and Resolution

Presented by Mohammed T. Obidallah

Covering topics: a) General principles of conflict resolution, b) Framework for resolving conflict, and: c) Alternative conflict resolution mechanism. The session was carried in interactive lecture with lots of discussion that tend to divert sometimes to political nature. The trainer introduced as well Water theo-ries in International Water Law since five case studies presented by participants were transboundary ones.

After addressing the conflict resolution tools, an alternative conflict resolution Mechanism was intro-duced

The session started with exploring tools used to induce parties to open up, identify the real issue behind their positions and find out “win-win” solutions identifying the require-ments for successful conflict resolution

Alternative Conflict Resolution Mechanism

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In Session 3: The exercise SHARK Island was presented, groups of three were formed to reach an agreement for the problem case, the results were combined on the flipchart and compared with neces-sary discussion and clarifications, the case was presented by the trainer Mostafa Biad.

In this session and through session IV, the trainer Jamal Al Salah presented the "Negotiation strat-egies / skills". Although this is an important topic that all participants waited; and as known it is a wide topic that makes it difficult to present in short time, and to satisfy the needs of the participants. However the trainer used very little power point and concen-trated on the visualized cards and interaction with the participants during the presentation. The presen-tation covered the Chinese philosophy / strategy focusing on the strength and weaknesses of the other part in terms of (political, technical, personal, com-petencies … etc...) to identify the gap s in order to plan filling strategy (as water leaves the top, taking the time to fill the gaps in order to reach the tops – Chinese philosophy). The second issue was the skills and characteristics of negotiator, then the prepara-tion and pre negotiation of understanding the culture, heritage, habits and social backgrounds of the other party. Then some focus on the observation tech-niques and body language analysis; the specialties, background and roles of the negotiation team; and the importance of the psychological member in the team which has been neglected in the Arab negoti-ations.

As internal feedback, perhaps it was better presenting the Shark Island exercise after the negotiation strategies and skills session, to allow participants apply some of the presented skills.

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Stakeholders matrix and Wenn Diagram

Morocco – Al Sous Valley Jordan – Red-Dead Sea

Nile Basin Case

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Day Five Thursday 20/10/2011 The activity of this day five started with feedback on the previous day events focusing on the learning aspects of the negotiation strategies and skills.

Trainer Khalid Tahri presented the negotiation strategy working steps, after which the participants went in the working groups to work out their "Negotiation Strategy".

Mr. Waleed Sukkar, made a presentation on the (Libya- Tunis- Algeria) aquifer, as exam-ple of a successful case of conflict resolution in the water sector.

The presentations of the negotiation strategy took place in the second and third session, and as usual were followed by discussion. The training team agreed to allow more room for discussion to compensate the time pressure through the previous days.

A film on the Red-Dead Sea project was presented to make the Jordanian case more clear.

In the session three, and after the lunch break, the trainer Mostafa Biad presented the topic "how to strengthen cross-sector water cooperation and coordination? The presentation covered :

- Water resource system: conflicts vs. coopera-tion.

- Conflict management mechanisms. - Water governance. - IWRM. - Water Dialogue. - Benefit Sharing.

As the workshop components were completed, the Trainer Jamal Al Salah referred to the Course road Map with a reminder to each working step encouraging the participants to bring their reminders on the topics.

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The last working step was announced by Trainer Khalid Tahri on "What next?" ,it is about action plans and what the participants can apply in their inter-sector cooperation to manage multi stakeholders dialogue on water conflicts, individu-al self-assignment to be done back home. The participants were given a form to fill, and then each partici-pant was given one minute to express his plan/ action.

Before closing participants filled the evaluation form, evaluation was analyzed and documented by AC-WUA (please see the evaluation results and annex 1). Then the participants were given the opportunity for final comments and recommendations.

On behalf of the organiz-ers ACWUA and GIZ, Dr. Thomas Petermann and the training team distri-buted the certificates and made the final closing.

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Negotiation Strategies Case , explains the stakeholders and the relevant issues, priorities, and the interests, with a proposed time frame and negotiation tools

Negotiation strategy – Morocco

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Palestinian negotiation strategy

Jordan Ne-gotiation strategy

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Egypt Case Negotiation

Strategy

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Iraq case Negotiation

Strategy

Mood Barometer - Day 4

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Comments / Notes by the team of trainers and participants

Each working day program was prepared on a flipchart, presented in plenary and related to the road map of the course.

Each training day started with reflection/ summary on the content and learning achieved in the previous day.

A daily summary group was in-charge to prepare and present the reflection/ Summary.

All workshop activities and presentations were carried with visualization tools.

The trainers had daily meeting session after the closing session for evaluation, feedback and plan-ning of the next day.

Each working day/ session was carried by a trainer with support by at least one co-trainer / facili-tator from the training team.

The working groups were mixed of members from all participating countries, to achieve higher exchange of information and experiences.

The large number of participants brings to five –Six working groups, leads to too much time on presentation of the group products and discussion by the group. From a positive point of view, such combination allows high level of interaction, learning and exchange of experience; the ad-vice is to consider longer workshop duration balancing all relevant factors.

The feedback of the participants was mainly positive on the topic of the course and the working methodology. Some participants expected more time for the negotiation strategy and skills with practical application. This is recommended to be considered as a topic course in the future.

All presented material, documents and handouts, and all groups products are made available on a USB flash that was handed over to each participant.

Although the trainers work together for the first time as trainers, they practiced high levels of co-operation and mutual support that worked to create high homogeneity and reflected positively on the workshop content, procedure, and results.

The training team likes to address their thanks to all participants for their full commitment, dedi-cation, participation and cooperation in all workshop sessions. Special thanks to Dr. Thomas Pe-termann and Ms. Andrea Notz for their efforts in organizing this course, together with ACWUA team.

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0.00%

72.00% 24.00% 0.00% 4.00% 0.00% 0.00% 0.00%

0.00% 50.00%

100.00%

Cannot Judge

Totally Agree

Totally Disagree

No Answer

Q1-A The topics and content of the training course are important to my work: Percentage

0.00%

32.00% 32.00% 24.00%

12.00%

0.00% 0.00% 0.00% 0.00%

20.00%

40.00%

Totally … Totally … No …

Q1-C The Content of the training course successfully met my expectations Percentage

0.00% 52.00%

28.00% 16.00% 0.00% 4.00% 0.00% 0.00% 0.00%

100.00%

Totally … Totally … No …

Q1-D I know how I can apply the course content in my work Percentage

0.00%

48.00% 32.00%

8.00% 8.00% 4.00% 0.00% 0.00% 0.00%

20.00%

40.00%

60.00%

Cannot Judge

Totally Agree

Totally Disagree

No Answer

Q1-E I know how I can pass on what I learnt to my colleagues Percentage

Annex 1: Workshop Evaluation as made by the participants

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8.00%

44.00% 32.00% 4.00% 12.00% 0.00% 0.00% 0.00%

0.00%

50.00%

Cannot Judge

Totally Agree

Totally Disagree

No Answer

Q1-F I can also make good use of what I have learnt in other contexts Percentage

0.00%

48.00% 32.00%

8.00% 12.00% 0.00% 0.00% 0.00%

0.00% 20.00% 40.00% 60.00%

Cannot Judge

Totally Agree

Totally Disagree

No Answer

Q1-G The course has enabled me to continue working independently with the materials Percentage

0.00%

60.00% 24.00% 8.00% 8.00% 0.00% 0.00% 0.00%

0.00% 50.00%

100.00%

Cannot Judge

Totally Agree

Totally Disagree

No Answer

Q2-C The material (e.g presentation, checklists, etc) helped me to understand the content better Percentage

0.00%

36.00% 36.00%

20.00%

4.00% 4.00% 0.00% 0.00% 0.00%

10.00% 20.00% 30.00% 40.00%

Cannot Judge

Totally Agree

Totally Disagree

No Answer

Q2-D The working and learning methods were appropriate to the tasks and suitably varied Percentage

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8.00% 4.00%

52.00% 36.00%

0.00%

20.00%

40.00%

60.00%

No answer Too long Too short Just right

Q2-F The course was… Percentage

0.00% 48.00%

20.00% 20.00% 8.00% 0.00% 4.00% 0.00% 0.00%

50.00% 100.00%

Cannot Judge

Totally Agree

Totally Disagree

No Answer

Q3-A The trainer had sufficient expertise in his/her own field and was well prepared Percentage

0.00%

68.00%

12.00% 8.00% 8.00% 0.00% 0.00% 4.00%

0.00%

20.00%

40.00%

60.00%

80.00%

Cannot Judge

Totally Agree

Totally Disagree

No Answer

Q4-C I will continue to exchange views on this subject with some of the other participants Percentage

0.00%

36.00% 28.00%

16.00% 12.00% 8.00% 0.00% 0.00%

0.00% 10.00% 20.00% 30.00% 40.00%

Cannot Judge

Totally Agree

Totally Disagree

No Answer

Q2-E I could relate the case studies to the context of my own work and life Percentage

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0.00%

36.00% 28.00% 28.00%

8.00% 0.00% 0.00% 0.00%

0.00%

20.00%

40.00%

Cannot Judge

Totally Agree

Totally Disagree

No Answer

Q5-A I am now better prepared to strengthen negotiation and management skills, Percentage

0.00%

52.00% 36.00% 8.00% 4.00% 0.00% 0.00% 0.00%

0.00%

50.00%

100.00%

Cannot Judge

Totally Agree

Totally Disagree

No Answer

Q5-C I have learned how to analyze knowledge and to understand conflicts of power and interests over scarce water resources .

Percentage

0.00% 32.00% 48.00%

16.00% 4.00% 0.00% 0.00% 0.00% 0.00%

50.00% 100.00%

Cannot Judge

Totally Satisfied

Totally Dissatisfied

No Answer

Q5-E I am now better prepared to be part of a water dialogue process to explore and implement fair and equitable

solutions in allocation and efficient use of water Percentage

0.00%

50.00%

100.00%

150.00%

Cannot Judge

Totally Agree

Totally Disagree

No Answer

Total

Q5-B I am now better prepared and have better experience in good practices Percentage

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Annex 2: list of Participants No Gender Name Year of

Birth Country Organization Position E-mail

1 M Chibane Hocine 1975 Algeria Algerian Energy Company (AEC) Project Director [email protected] 2 M Haouchene Ram-

dane 1967 Algeria Algerian waters of Bumerdes Manager ADE Boumerdes [email protected]

3 M Yousri Henri 1950 Egypt BeniSuef Water & Sanitation Company

Chairman of Board of Directory [email protected] [email protected]

4 F Fatma Ismail 1956 Egypt Alexandria Water Company General Manager of Middle and Western Sector of WTP

[email protected]

5 M Mohamed Elrawady 1975 Egypt Centre for Environment and Development for the Arab Re-gion and Europe

Water Resources Specialist [email protected]

6 M Moustafa Ibraheem 1970 Egypt Alexandria Water Company IT Specialist [email protected]

7 F Gehan Abd El Mo-neam

1966 Egypt Holding Company of Water and Wastewater (HCWW)

General Manager [email protected]

8 M Mostafa El-Shimy 1958 Egypt Cairo Water Company Vice Chairman of Cairo Water Company

[email protected]

9 M Ahmed Mahfouz 1981 Egypt Alexandria Water Company (AWCO),

WTP(s) Operational Engineer [email protected]

10 M Khairi Shaker Mah-moud

1953 Iraq The Ministry of Water Re-sources

Engineer [email protected]

11 M Eyad Adel Moham-mad

1967 Iraq The Ministry of Water Re-sources

Engineer [email protected]

12 M Alaa Faisal Goma'a 1979 Iraq The Ministry of Water Re-sources

Engineer [email protected]

13 F Shaden Nouri 1970 Jordan ACWUA Consultant [email protected] 14 M Zeyad Al Shboul 1982 Jordan Ministry of Water and Irrigation,

Desalination Unit Operator and Supervisor, Desa-lination Unit

[email protected]

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15 M Waleed Sukkar 1954

Jordan Ministry of Water Irrigation, Water Authority,

Advisor for the Minister of Water and Irrigation

[email protected]

16 M Jarrah Al Zubi 1972

Jordan AlBalqa Applied university Assistant Professor [email protected],

17 F Emad AlKhalil 1977

Jordan GIZ Water Programme Senior Technical Advisor [email protected]

18 M Ghazi Abu Rumman 1971

Jordan ICT International Research Scientist [email protected]

19 F Dadouch Fouzia 1961

Morocco Agency of Hydraulics Head of Planning and Pro-gramming Department

[email protected]

20 F Safaa Bahije 1983

Morocco Secrétariat d’Etat chargé de l’Eau et de l’Environnement

Responsable de l’Unité Centrale de Coopération

[email protected]

21 M Nassouh Hamid 1960

Morocco Secretary of State in Charge of Water and Environment

Adviser of the Director of Hydraulics

[email protected]

22 F Rasha Sharif 1985

Palestine Birzeit Municipality Engineer, Public Works Division

[email protected]

23 M Imad Alzeer 1962

Palestine Hebron Municipality Manager [email protected]

24 F Sara Nofal 1988

Palestine Palestinian Hydrology Group Socio economic [email protected]

25 M Eyad Yacoub Yaqob 1973

Palestine GIZ Consultant Advisor for Palestinian Water Authority (PWA)

[email protected]

26 M Imad ElMasri 1960

Palestine Nablus Municipality Head of Water and Sanita-tion Department

[email protected]

27 F Hiba Abu Alfilat 1987

Palestine Palestine Hydrological Group (NGO) Intern [email protected]

28 M Emad Abu Alsurour 1967

Saudi Arabia

Ministry of Water & Electricity Hydrogeologist [email protected]

29 M Fraj Chemak 1965

Tunis National Institute for Agricultural Re-search of Tunisia (INRAT)

Researcher [email protected]

30 M Taha Al Washali 1981

Yemen Ministry of Water and Environment (MWE)

IWRM Consultant [email protected]

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31 M Hisham AlSaeedi 1977

Yemen Local Water Supply & Sanitation Cor-poration Wadi & Desert regions Ha-dramout

Manager of ALqatin branch [email protected]

32 M Musae’d Aklan 1981

Yemen Ministry of Water and Environment (MWE)

IWRM Specialist [email protected]

33 M Thomas Petermann 1950

Germany GIZ Deutsche Gesellschaft für Interna-tionale Zusammenarbeit

MENA WANT Project Man-ager

[email protected]

34 M Jamal Al Salah 1957

Jordan INTERACTION - Al Salah Training & Consulting

Director - Owner [email protected]

35 M Yousef Nasereddin 1989

Jordan Arab Countries Water Utilities Associa-tion (ACWUA)

Intern (ACWUA) [email protected]

36 M Ahmad Abu Saleem Jordan Arab Countries Water Utilities Associa-tion (ACWUA)

Coordinator [email protected]

37 M Mostafa Biad 1966

Morocco Regional water expert. Deputy Chair-person ACWUA Capacity Building Working Group

Freelance consultant [email protected]

38 M Khalid Tahri 1968

Morocco ONEP (Office National de l'Eau Pota-ble)

Division Manager [email protected]

39 M Mohammed T. Ob-idallah

1979

Palestine Arab Countries Water Utilities Associa-tion (ACWUA)

Director of Communica-tions

[email protected] [email protected]

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Annex 3: working program When Subject Inputs/Trainer Facilitator What

Day 1 Sunday 16/10/2011

9 H 00 Official opening ACWUA training. MENA-WANT program

ACWUA GIZ Jamal

Welcoming Address. Introduction the MENA WANT capacity building program

9 H 40 Introduction and Expectation of partici-pants Jamal, Participants

-Khalid

What are the group Expectations?

Verbal Presentation. Flip chart

10 H 10 Objectives, Agenda Mohamed Objectives, Content and Program, PPT, Address

Methodology and Organizational Issues Jamal Rules and Regulations, PALA training approach PPT

11:00 Coffee break - PHOTO SESSION ACWUA, GIZ Mohamed

11 H 30

Session 1 Sector perspectives to water resources management: Cooperation vs. Conflict

Mostafa Jamal

• The challenges to manage scarce water resources for different users and uses

• Practical applications in cross-sector coordi-nation and cooperation, an overview

PPT presentation

12 H 00 Preparation of the case studies Participants, Mustafa Jamal 13 H 00 Lunch break

14 H 00 Presentation of the case studies Country Group (5 groups)

Mostafa-Jamal

15 mm /country

Flipcharts / Cards & Pin boards

15 H 15 Coffee break 15 H 45 Presentation of the case studies (Cont.)

Plenary discussion on the cases Country Group Mostafa-Jamal

15 m /country PPT or Flipcharts

16 H 30 Group formation Participants Khaled Group formation (5 or 6 groups)

17h 00 Summary of the day TT

17 H 15 Closing Day 1

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Day 2 Monday 17/10/2011

8 H 45 Feedback of day 1 participants Mostafa Reflections on day 1

9 H 00 Session 2 Introduction to Conflict Jamal Mohamad

• Introduction to Conflict • Conflict / Communication Exercise • Why people get involved into conflicts

PPT

10 H 45 Discussion Jamal Mohamad • Deformation of perceptions • Style of understanding • Source of Conflicts

11 H Coffee break

11 H 20 Session 3 Understanding Conflict Mohamed

Jamal • Positive & Negative aspects of conflict • Means to overcome

PPT

12 H 30 Discussion, buzz groups Mohamed 13 H 00 Lunch break

14 H 00

Session 4 Conflict analysis Session 5 Stakeholders analysis

Khalid Mohamed

• The role of analysis and planning for conflict prevention • “Conflict mapping, and “Venn” Diagram for stakeholder

relations • The situation analysis (Geographical situation, Political

and cultural aspects, etc.) • Stakeholders matrix

PPT

15 H 30 Coffee break

16 H 00 Stakeholders analysis (continuation) and presentation Participants in Group Mohamad /

Jamal Participants in groups play role to explain the conflict map-ping

Flipcharts / cards / boards

17 H 00 Logistical preparation of the field trip Mohamad TT

17 H 15 Closing Day 2

Day 3

8 H 45 Field trip Tarek TT The program made by Tarek

13 H 00 Lunch break

16:30 Feedback and conclusion in the Hotel

When Subject Inputs/Trainer Moderator Facilitator What

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Day 4 8 H 45 Feedback on the field trip TT

9 H 30 Presentation of working groups on the conflict and stakeholders analysis and discussion

Groups Khalid 15 m /group PPT or flipcharts

11 H 00 Coffee break

11 H 30

Session 6 1. General principles of conflict

resolution 2. Framework for resolving con-

flicts 3. Alternative conflict resolu-

tion mechanism

Mohamed (assisted by Thomas) Jamal

• The four general principles of conflict resolution • Informal procedures • Cooperative decision making • 3 P

rdP party assisted decision making (e.g., negotiation)

• 3P

rdP party decision making (e.g. mediation)

• Coercion (open conflict)

PPT

12 H 30 Shark exercise Mostafa • 13 H 00 Lunch break 14 H 00 Presentation of shark exercise Mostafa •

14:30 Session 7 Negotiation strategies Negotiation skills

Jamal Mostafa

• main principles of negotiation - the role of mediation - establishing good rules/conditions for negotiation

• the importance of transparent structures in planning, implementation and communication between stake-holders

• Individual skills, attitude, etc...

15 H 30 Group work on the selected case studies

Participants (5 or groups) Jamal

• Venn Diagram • Stakeholders matrix • Negotiation strategy, etc...

Group work : PPT or Flipcharts

15 H 30 Coffee break (in the working group)

15 H 45 Working group & presentation Groups , Jamal 17 H 15 Closing Day 4

When Subject Inputs/Trainer Moderator Facilitator What

Day 5

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8 H 45 Feedback of day 4 participants TT

09 H 00 09 H 15

- Presentation of Negotiation Strate-gy

- Group work Presentations on con-flict resolution plan

Participants (5- groups) 15 m /group PPT or flipcharts

11 H 00 Coffee break

11 H 30 Group work Presentations (cont.) Discussion Jamal

13 H 00 Lunch break

14 H 00 Session 8: How to strengthen cross-sector water cooperation and coordination?

Mostafa Analyzing opportunities for replication and in-situation analysis

14 H 30

What next : Action Plans/Initiatives by partici-pants to apply inter-sector coopera-tion and to manage multi-stakeholder dialogues or water conflicts

Khalid Jamal Training Impact

14 H 45 Discussion / Evaluation

15 H 30 Coffee break

16 H 00 Final remarks by organizers Closing Ceremony: Certificate Hand-ing and Photo Session

ACWUA, GIZ,

17 H 00 Closing

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Annex 3: Photos Case Studies

Egypt case – the Nile Basin Covered the introduction to the water sector in Egypt, countries

involved in the conflict (Nile Basin Countries), and the parties (national parties), and the main three recommended aspects to

solve the problem

Iraq Case, Conflict on water resources

with Turkey and Iran – The case explains the Conflict parties, the causes of Con-flict, the level of

conflict and the dam-ages and liquidations

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Palestinian Israeli Water conflict, Palestinians as occupied territo-ries are not al-lowed to take deci-sion on their own water resources and utilities

Jordan Case – The situation of water in the region and the planned project (Dead-Red Sea) and conflict with , Israel, Basin- Conflict with Syria and Israel The Disi Basin Project and conflict with Saudi, the Yarmouk

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Preparation of case study

Day One

Communication exercise – Source of conflict Day one

Visit to Amman Citadel

Day Two

Field trip – Rusaifa Team

Day Three

Field trip – Rusaifa Team

Day Three

Field trip – Khayouf Team

Day Three

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Stakeholders Matrix

Sara – Palestine and Hammid- Morocco

Eyad & Mahmoud – Support team

Preparation Negotiation Strategy – Day 5

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