3.1 Cleaning and Maintenance

HH204-HOUSEKEEPING MANAGEMENT

UNIT 3: CLEANING AND MAINTENANCE

• Noor Zaity Njaiha Binti Esni (2003)• Nurul Azia Azrin Binti Kadiron (2010)• Muhammad Adzlan Bin Fadzialah (2004)• Dinie Akmal Naqiuddin Bin Sedik (2015)• Nor Amira Shafika Binti Mazlan (2036)

OBJECTIVE• Explain standart operating procedure (SOP) in

cleaning process.• Identify detergent,housekeeping

chemical,housekeeping machine and tools.• Handle equipment and cleaning agents in

accordance with safety standard.• Practice wastage control in handling cleaning

equipment and chemical.

3.1 Standart Operating Procedure

• Help maximum safety and operational efficiency for these kind of organization.

• Use to satisfied compliance requirements.• Operationalize documents such as: > Plans > Regulations > Compliance > Policies

3.1.1 : Explain (SOP) in cleaning process.

3.1.2 : Identify detergent, housekeeping chemical, housekeeping machine and tools.

IMPORTANCE OF CLEANING AGENTSCleaning agents are importance

because:

• Help to preserve hygienic environment.• Provide a pleaseant appearance to a

hotel.• Help to maintant the life expectancy of

surface.

a) CLEANING AGENTS CLASSIFICATIONS

Cleaning agents can be

classified into five

categories:

•Water•Liquid•Soup (bars,

powder)•Abrasives•Polishes

b) WATER

• Importance substance of cleaning agents. Source of water comes from Rain to form river, lake and sea.

• To types of water, hard and soft. No detergent is effective with hard water since they contain minerals.

• Soft water is suitable in washing, cleaning and rinsing since they have been treated with chemicals. Warm water dissolves soap more easily than cold water.

c) LIQUID CLEANING AGENTS

• Liquid cleaning agents can either be diluted in water or used directly to clean using a dry cloth.

• Substance in liquid cleaning agents:LIQUID CLEANING

AGENTSUSAGE

Ammonia Softens hard water

Methylated spirits Treats grease stains

Paraffins Dissolve grease

Turpentine Dissolve grease and paint

Vinegar Removes light stains

Hydrochloric acids Removes stubborn stains

Carbon tetracchloride Dissolve grease

d) SOAP

• Bar soap are cheaper than powder. Important to use soft water when using soaps because it needs a lot of rinsing.

• Powder can easily turn into foam better than soap.

e) ABRASIVES• Abrasives are substance used for

grinding, smoothing or polishing.• Used in cases of very stubborn stains on

various surface.• Some of the substance abrasives:

ABRASIVES USAGE

Silver, sand, steel wool, glass paper

To remove stains on plain wood, stone or cement floors

Emery powder/paper To remove rust from steel

Pumice powder To remove stains from sinks and bath tubs

Whitting To clean white paint

f) POLISHES

• There are three types of polishes:

CATEGORY USAGE

Spirit-based For metal mirrors, window panes

Oil-based For stained, wax polished or painted wood, linoleum (floor covering with hard surfaces) and synthetic floors

Water-based For sealed floors, thermoplastic floors and rubber flooring

• There are some basic principles using polishes which are:

Used only after dirt and dust are thoroughly removed. Used in small quantities. Used as a last resort. rubs of thoroughly as surface could become sticky. permanent or semi permanent polish must be polished

carefully in order not to destroy the original sheen. must be stored and controlled correctly. floor polishing should be done by polishing machine.

3.1.4 Practice wastage control in handling cleaning equipment and chemical

Wastage from the housekeeping department including cleaning materials and plastic packaging.

Waste is not only created in guest rooms but also in public areas, hotel gardens and offices.

Reduce, reuse and recycle

Waste elimination at source must be a hotel’s number-one priority. A major way in which many hotels reduce waste at source is by:

Running towel and linen reuse programmes. Inviting guest to hang their towels back on the rack for reuse, can save enormous quantities of water, energy, detergent and, the detergent packaging that ends up as waste.

Providing soap and shampoo in dispensers is common practice within international hotels.

Cont’

On the catering front, eliminated the need to dispose of plastic water bottles by switching to returnable and reusable glass bottles.

Any waste that cannot be reused need to be sorted into its component fractions so that as much as possible can be recovered for recycling.

All the company’s hotels that have access to commercial recycling divert glass, aluminium, plastic, newspaper and cardboard, while used soap and amenities are sent to shelter programmes or to companies making niche laundry and car-wash products.

3.2 Guestroom Cleaning3.2.1 Prepare trolley cart for guestroom cleaning3.2.1.1 TROLLEY/CART PREPARATION

Trolley is an equipment to store or keep a given number of linen, supplies, and other cleaning materials.

It is also called maid’s cart. Diagram 6.1 shows trolley or cart in a proper set

up. The lower shelf of the trolley is used to carry

heavier items like bed sheets. The middle and top shelf are for other linen

supplies.

1. Hangers 2. Dust mop3. Glass rack and

clean glasses4. Plastic liners and

paper towels5. Bucket with

literature6. Ashtray7. Ice tubs8. Caddy tray9. Bottles10.Johnny mop11.Matches and

toilet strips12.Soap and

sanitary bags13.Bath towels

14.Light bulbs15.Hand towels16.Wash clothes17.Bath mats18.Twin bed sheets19.Pillow cases20.Double bed

sheets21.Toilet tissues22.Queen bed

sheets23.Dry dirty linen24.Wastebasket25.Small broom26.Trash bag and

liner27.vacuum

Maid’s caddy must have following materials:

Toilet bowl cleaner Window cleanerDegreaser Air freshner Johnny mop Scrubber Disinfectant Furniture polish All purpose cleaner

3.2.2 Guestroom cleaning procedureGUEST ROOM

How to Enter a Guest Room:• Room attendant must check the room status.

Check for (DND).• Knocking firmly and say “HOUSEKEEPING” for

three time. Open the door slowly and repeat “ Housekeeping”.

• If the guest is sleeping, close the door quietly. Come back later.

• If the guest is awake, apologize, excuse yourself and close the door.

• When the doors open ask permission to clean the room.

CONT’• For vacant room, position your trolly in front of

the room; open the door and start cleaning.• Offer to continue the cleaning process for

occupied room if guest returns while the cleaning in progress.

• For safety reason, do not forget to verify the room key before the guest enters the room.

…THANK YOU…