2015 PRSM Pre-Con BrochureFNL Web

Pennsylvania Convention Center

REGISTER BY

February 28thfor our early bird

discount!

PRE-CONFERENCE DAY 1Sunday, April 26

PRE-CONFERENCE DAY 2Monday, April 27

CONFERENCE DAY 1Tuesday, April 28

CONFERENCE DAY 2Wednesday, April 29

8:00 am – 6:00 pm Exhibitor Move-In8:00 am – 7:00 pm Registration Open7:00 am – 3:00 pm Golf Challenge8:00 am – 10:00 am Hockey Tournament8:30 am – 1:30 pm PRSM Board of Directors Meeting9:00 am – 11:00 am RFMP Exam10:00 am – 12:00 pm Committee Meetings*

1:00 pm – 2:30 pm Communities of Practice*1:30 pm – 3:00 pm Committee Meetings*3:00 pm – 4:15 pm First Timers’ Experience*4:30 pm – 6:00 pm Retail Quick Connect*6:00 pm – 7:00 pm Networking Canada*6:30 pm – 8:30 pm PRSM2015 Welcome Reception

8:00 am – 12:00 pm Exhibitor Move-In6:30 am – 6:00 pm Registration Open7:30 am – 8:30 am Retailer Networking Breakfast*7:30 am – 8:30 am Supplier Networking Breakfast*9:00 am – 10:15 am Opening General Session 10:30 am – 11:30 am Education

12:00 pm – 1:30 pm Awards and Sponsor Recognition Luncheon2:00 pm – 4:00 pm NEV Workshop2:00 pm – 6:00 pm Exhibition Open

1:00 pm – 5:00 pm Registration Open1:00 pm – 5:00 pm Exhibitor Move-In3:30 pm – 5:00 pm PRSM Board of Directors New Member Orientation* (By Invitation Only)

6:30 pm – 7:00 pm PRSM Board of Directors Reception* (By Invitation Only)7:00 pm – 8:30 pm PRSM Board of Directors Dinner* (By Invitation Only)

7:00 am – 5:00 pm Registration Open8:00 am – 9:00 am Education9:15 am – 10:15 am Education9:30 am – 11:30 am Executive Edge

10:30 am – 11:30 am Education12:00 pm – 5:00 pm Exhibition Open (with lunch 12:00 pm – 1:00 pm)6:00 pm – 10:00 pm Closing Event

CONFERENCE SCHEDULE All events held at the Pennsylvania Convention Center unless otherwise noted.*Events held at Philadelphia Marriott Downtown

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Dive right in and learn how to swim with the sharks! Join the charismatic Daymond John, star of ABC Television’s hit reality business show, Shark Tank, on an inspiring and entertaining voyage during Tuesday’s Opening General Session. Hear first hand, how this self-made millionaire went from driving cabs and waiting tables to building a $4 billion global fashion empire, with no formal business training. In this high-energy presentation, “Take the Plunge: You Can Swim with the Sharks,” Daymond will share his winning tips for facility management success, branding, negotiation, increasing productivity, and optimizing talent. You will leave this session with the confidence to jump right in and make positive changes in your own life to help you achieve success

TUESDAY, APRIL 28Opening General Session9:00 am - 10:15 amKeynote: Take the Plunge

Daymond John, Star of ABC Television’sShark Tank

Awards & Sponsor Recognition Luncheon | 12:00 pm - 1:30 pm

Join us for this luncheon to engage with your peers and experience all that PRSM has to offer. You will have the opportunity to meet the honorees for this year’s PRSM Association Annual Awards Program and thank those who donate their time and financial support to make PRSM Association the leader in the retail facilities maintenance industry.

Register at prsmnational.com #PRSM2015

THE REVOLUTION IN RETAIL FM IS HERE TODAYIn recent years, we’ve witnessed a retail industry full of revolutionary and evolutionary moments. Numerous retailers have experienced senior leadership changes in recent months causing shifts in strategies, store designs and management philosophies across the industry. Coupled with the mergers and acquisitions happening across the industry, it’s creating an evolving retail environment for everyone.

Whether you are going through a revolution or an evolution in your organization, as Retail FMs and Suppliers, you are expected to be at the top of your game. Armed with the data, processes, and business solutions to keep your stores safe while providing attractive and engaging shopping environments. These revolutionary and evolutionary times are opportunities for you to prove your credibility, value and expertise.

Be prepared for the future by staying at the top of your game! Invest in yourself as you embark on this evolutionary process, building upon your skills and knowledge to achieve future successes.

Join us at PRSM2015 National Conference, April 27-29, in Philadelphia, PA where we will inspire a revolution of our own!

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SPECIAL EVENTS

MONDAY, APRIL 27Golf Challenge7:00 am - 3:00 pmScotland Run Golf Club2626 Fries Mill Road | Williamstown, NJ 08094

5:30 am Buses depart Philadelphia Marriott Downtown6:00 am – 7:00 am Registration & Continental Breakfast7:00 am Shotgun Start

Fee: $255 per person | Club Rentals: $95 per person

Cancellation Policy: No refunds will be made for cancellations after Monday, April 13 or no shows. Registration fee includes 18 holes of golf, golf cart, range balls, club storage, breakfast, awards luncheon, and transportation to and from the Philadelphia Marriott Downtown.

Hit the links with your industry friends and other PRSM2015 National Conference attendees for a day of golf and networking at one of the Philadelphia areas premiere golf courses. Suppliers – this is a great opportunity to make up your own foursomes by inviting retailers to join you for fun and networking. Space is limited so be sure to register early

About the course … Scotland RunBuilt in and around an old sand quarry, Scotland Run offers a distinctive blend of wooded, quarry, and links-style holes. Unique characteristics include expansive waste areas and an imposing display of cliffs. The 18-hole golf course features 6,810 yards of golf, from the longest tees for a par of 71. Located 20 minutes from downtown Philadelphia, Scotland Run was named one of the Top 50 Public Courses in the country by the readers of Golf World in their annual Readers’ Choice Awards.

Street Hockey Tournament8:00 am - 10:00 amFee: $25 per person

Cancellation Policy: No refunds will be made for cancellations after Monday, April 13 or no shows. Registration fee includes use of equipment (stick and ball), refreshments, jersey, and transportation to and from the Philadelphia Marriott Downtown if event is not within walking distance.

Join your colleagues for a fun-filled and energetic game of street hockey. All you need are comfortable clothes and shoes we will supply the rest. Do you secretly desire to raise the Stanley Cup? Yearn to net the game winner and capture bragging rights as a street hockey legend? Then register for this exciting event. All registration costs will go to charity and all equipment will be donated to a local area youth hockey program after the game. Space is limited so be sure to register early to save your spot on the roster.

First Timers’ Experience3:00 pm - 4:15 pmPhiladelphia Marriott DowntownMake the most of your first PRSM2015 National Conference! We invite all new members and first-time conference attendees to come to this popular gathering to learn about PRSM, meet your peers and to preview programs and activities slated for the three-day event.

Retail Quick Connect4:30 pm - 6:00 pmPhiladelphia Marriott DowntownRetail Quick Connect will place retailers at their own exhibit tables during a dedicated, 90-minute speed-networking event. Supplier Members will have two minutes to introduce themselves and their services to exhibiting retailers for a match made in facilities heaven. When you have made that “perfect” match, we encourage you to schedule follow-up appointments during the exhibition on Tuesday and Wednesday.

Program Guidelines:• Each retailer organization will have a complimentary table reserved for their participation.• Retailers are encouraged to display a list of services interested in sourcing.

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SPECIAL EVENTS All events held at the Pennsylvania Convention Center unless otherwise indicated.

Networking Canada6:00 pm - 7:00 pmPhiladelphia Marriott DowntownDo you do business in Canada? Stop by Networking Canada for a quick opportunity to meet with retailers and vendors based in Canada, companies now operating in Canada, and those planning to expand into Canada. It’s a great place to share friendly Canadian spirit and connect with your neighbors.

PRSM2015 Welcome Reception6:30 pm - 8:30 pmNational Constitution Center: The Museum of We the People525 Arch Street | Philadelphia, Pennsylvania 19106

Located just steps from Independence Hall and the Liberty Bell in Historic Philadelphia

Badges Required. Included with full conference registration and one-day Monday-only registrants. Individual tickets are available for purchase until 7:00 pm Monday, April 27.

Please join us at the National Constitution Center - the first and only institution in America established by Congress to “disseminate information about the United States Constitution on a non-partisan basis in order to increase the awareness and understanding of the Constitution among the American people.” The Constitution Center brings the United States Constitution to life by hosting interactive exhibitions and constitutional conversations and inspires active citizenship by celebrating the American constitutional tradition.

This opening event celebrates a few of our (and we hope your) favorite things: outstanding food, refreshing beverages in a one-of-a-kind historical setting. PRSM Welcome Receptions are legendary—come find out why!

Continuous shuttle service provided from the Philadelphia Marriott and Courtyard Downtown Hotels.

TUESDAY, APRIL 28Retailer Networking Breakfast7:30 am – 8:30 amPhiladelphia Marriott DowntownNetworking and knowledge sharing have always been a part of our Retailer-Only Networking Breakfast, and this year is no exception. What are your hot topics? How are your peers handling those same issues? Here’s your chance to participate in a free flow of ideas at a breakfast meeting with your peers! It’s a perfect opportunity to meet old friends mingle, and interact with new members; welcome first-time conference attendees; and discuss some of the hottest issues in the retail facilities maintenance industry.

Supplier Networking Breakfast7:30 am – 8:30 amPhiladelphia Marriott DowntownJoin your colleagues for breakfast and an opportunity to meet new members and learn about the different vendor companies attending PRSM2015. Are there issues you are facing and you feel you’re alone? Talk to the other vendors to see what is trending in their service areas and connect with new and old friends in the industry.

WEDNESDAY, APRIL 29Closing Event6:00 pm - 10:00 pmClose out PRSM2015 in grand style! After a few days of learning and networking it’ll be time to dance the night away with both new and old friends as we close out the conference with a bang. Nothing serves as a better end to a great conference than a night of dancing, great music and lots of laughs with good friends.

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EDUCATION All events held at the Pennsylvania Convention Center unless otherwise indicated.

Women’s ForumCrisis Management: What Would Olivia Pope Do?

Crisis in the form of interruption and disruption of the flow of the workplace occur every day. It is our response to these disruptions that ensure our success as a leader. During this engaging, interactive session, you will learn:

• How to Communicate and maintain a leadership presence before, during and after a crisis. Your ability to communicate and the way you interact are critical to the impact you can make.

• The definition of Crisis Leadership, its importance and the skills you need to become an effective crisis leader.

• The traits that women naturally have as leaders and the ones they would be wise to develop.

Participants will then put all of these into play as they handle “crisis situations” in an interactive (and fun!) simulation based on the television show “Scandal.” Not familiar with the show, that’s ok, we will fill you in!

Presenter: Sue Guiher, MS BCC, Thrive For Success Coaching and ConsultingModerator: Kellie D’Andrea, NEST International

Young Professionals (35 and under)R-E-S-P-E-C-T: How to Gain and Maintain Respect at Work

From your co-workers to the C-Suite, are you getting the recognition you deserve? As a young professional, you may feel that your contributions go unrecognized and underappreciated. During this exploratory learning format, you will have the opportunity to collaborate with peers to generate valuable insights on how to:

• Walk to Talk – How to Get Noticed• Network to Win• Mentorships vs. Sponsorships• The 3 Keys to Gaining Respect from the C-Suite

Presenter: Kimberly A. Ferguson, K-Ferg TrainingFacilitator: Justin Yaskowski, Ferrandino & Son, Inc.

What’s New? What’s Next? What’s Possible?• Luxury Brands• Convenience Stores• Property Managers in Retail Facilities Management

Find inspiration, camaraderie, and innovation in one of these market group discussions lead by industry thought leaders.

MONDAY, APRIL 27Communities of Practice1:00 pm - 2:30 pmPhiladelphia Marriott Downtown

Communities of practice offer conference attendees the opportunity to collaborate with like-minded colleagues. Come early to participate in these special interest groups. At PRSM2015 National Conference the following groups will meet:

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EDUCATION

TUESDAY, APRIL 28 | 10:30 AM – 11:30 AMEvolving Electricity CompaniesThanks to emerging technologies on both sides of the meter, a changing fuel supply, state and federal policies, and new customer needs; US electricity companies are rapidly changing and developing a modern network to accommodate multiple flows of supply and communication. What should commercial customers expect from this emerging paradigm?

Objectives:• Discuss the emerging evolution of the electricity business• Review key information your organization needs to prepare and plan for upcoming

changes and trends in retail energy

Presenter: Steve Kiesner, Edison Electric Institute

The Hidden Side of Vendor Fleet OperationsThis freakonomics style presentation (asking questions to understand the economics of real-life issues) focuses on vendor fleet operations and maintenance. Based on the 2014 Fleet and Technician Operation’s Practices Benchmarking Study, the starting question is: Which factors affect the bottom-line most in fleet operations? Vehicle, fuel, distance driven and company policies are only a few of the factors this expert panel will tackle. Their insight in answering this question, substantiated by real life examples, will provide best practices you can implement in your business immediately.

Objectives:• Clarify practices prevalent in facilities fleet operations• Review cost-efficient applications and outcomes• Compare best practices from outside the facilities industry and applications to your

current business structure

Presenter: Amruta Vantipalli, PRSM Association

Let it Shine: The Essentials of Concrete PolishingPolished concrete floors can add pizazz and panache to any retail environment. But how do you know if they’re right for your space? In this session, you’ll learn about the design, execution, maintenance and life cycle of concrete floors compared to other flooring solutions so you can make “polished” flooring decisions.

Participants will:• Examine how concrete floors are designed and executed• Review maintenance and cost effective repair processes• Assess if polished concrete floors are the right option for your space

Presenters: Terry Carroll, P.E., KTA-Tator, Inc. and Ryan Mallory, Foot Locker, Inc.

The Constant Client (repeated Wednesday, April 29 | 8:00 am - 9:00 am)When your relationship is strong, customers rarely let any detail get in the way of doing business. But when your relationship is weak, any detail can (and will) get in the way. Building powerful relationships don’t require magic, chemistry or luck, it requires knowledge, commitment and a process. This session focus is on proven ideas for developing trust and creating loyalty that lasts a lifetime!

Objectives:• Evaluate the “true quality” of your existing relationships• Improve existing relationships using a simple 3 step process• Develop thoughtful, unexpected and inexpensive rituals that create lasting loyalty• Ask meaningful questions designed to help you learn more about others• Focus on being interested (versus always trying to be interesting!)• Become effective at working with people who are sometimes difficult to like

Presenter: Tim Wackel, The Wackel Group

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EDUCATION

RETAILapalooza 2015 | 10:30 am – 11:30 amIn this informative and entertaining session, renowned retail real estate analyst Garrick Brown of DTZ will explore some of the trends that will shape the retail world in 2015 and beyond. If you haven’t ever attended one of his sessions before, or even if you have, you are in for a treat as Garrick explores the latest trends with a humorous and insightful approach. Among the topics he will cover:

• The dismal science of economics – now that the economy is good, let’s talk about new things to fear

• Hot or Not – who to watch in 2015• If the consumer is doing so much better, why are they still not buying $60 khakis?• I’ve got gas – what cheap fuel prices mean for retail• Dollar dazed – are some retail concepts reaching saturation point? • What happens when you can’t fit into skinny jeans anymore – the aging of Millennials

will change everything

Presenter: Garrick Brown, DTZ

NEV Workshop | 2:00 pm – 4:00 pm

Stop Pitching, Start Solving: Helping Customers Discover What They Really Want!To be successful in sales, you need to ask questions, lots of questions. Customers don’t want you to parade meaningless specifications before them. They want you to recommend solutions built on a solid understanding of their exact situation. It’s difficult to grow your business if you’re just pitching features. It’s easier to grow your business if you are asking great questions. Questions that no one else is asking, questions that get the customer to pause and say, “Wow - that’s a really good question.”

Objectives:• Recognize and control the urge to pitch prematurely• Ask thought provoking (not mind numbing) questions• Use open questions to close more business• Ask the hard questions in an easy way• Kick your “hopeium” habit so that it’s easier for prospects to tell you the truth

Presenter: Tim Wackel, The Wackel Group

WEDNESDAY, APRIL 29 | 8:00 AM – 9:00 AMGo Green When You CleanSustainability. “Going green.” Sure, it works for recycling and energy, but what about cleaning? Green cleaning plays a crucial role in safeguarding the health, safety and well-being of building occupants as well as protecting the environment…and it can play a crucial role in differentiating your services from your competition.

Objectives:• Understand the crucial connection between cleaning and sustainability• Identify the key elements of a green cleaning program• Learn how to deliver a clean, green, and healthy indoor environment

Presenter: Dan Wagner, ISSA - The Worldwide Cleaning Industry Association

Get Along with Anyone, Anytime, AnywhereThe workplace is constantly changing and getting more and more diverse. What goes over well with one generation does not necessarily work with another. This session will focus on the time tested communication and personal factors that are important to build rapport, relationships and connections with everyone regardless of age. Participants will acquire skills to equip them with specific solutions that work for all age groups.

Objectives:• Examine three tested ways to eliminate misunderstandings once and for all• Learn how to communicate your message in a clear, concise and easily understood manner• Dissect the eight second attention span concept to get people to hear you• Review body language that will make you more approachable, likeable and trustworthy

to everyone

Presenter: Arnold Sanow, MBA, Communications Skills Expert and Author

The Constant Client (repeated Tuesday, April 28 | 10:30 am - 11:30 am)When your relationship is strong, customers rarely let any detail get in the way of doing business. But when your relationship is weak, any detail can (and will) get in the way. Building powerful relationships don’t require magic, chemistry or luck, it requires knowledge, commitment and a process. This session focus is on proven ideas for developing trust and creating loyalty that lasts a lifetime!

TUESDAY, APRIL 28

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EDUCATION EDUCATION

Objectives:• Evaluate the “true quality” of your existing relationships• Improve existing relationships using a simple 3 step process• Develop thoughtful, unexpected and inexpensive rituals that create

lasting loyalty• Ask meaningful questions designed to help you learn more about others• Focus on being interested (versus always trying to be interesting!)• Become effective at working with people who are sometimes difficult

to like

Presenter: Tim Wackel, The Wackel Group

Seal the Deal: Increasing the Life of Your Parking LotsChoosing the right pavement sealer can add life and luster to your parking lots. Don’t leave your parking lot exposed. This session will help you learn how to choose the right mix and process for the best results.

Objectives:• Understand what unique factors will affect the performance of seal

coating and how• Find out how to determine the right mix design• Learn a process to get the best results

Presenters: C.B. Kuzlik, GemSeal Pavement Products and Jeff Lax, GemSeal Pavement Products

Is Your BMS System “Open?”Most Building Management System manufacturers market their systems as “open,” but what does that really mean? In this seminar, the presenter will open your eyes to help you understand the definition of an open BMS system and what that means to the building management industry.

Objectives:• Learn the definition of an “open” BMS• See examples of products that meet “open” standards• Learn how to leverage manufacturers for open solutions

Presenter: Chuck Chavez, C&C Building Automation

WEDNESDAY, APRIL 29Executive Edge9:30 am - 11:30 amProject Runway: How to Truly “Model” Your Best Leadership

Drew Dudley, Founder & ChiefCatalyst of Nuance Leadership, Inc.

If the runway is where designers translate their fashion visions into reality, your daily life (both at home and at work) is where your leadership values are modeled for everyone around you: co-workers, employees, friends, even your children. In other words, life is a daily catwalk on which you demonstrate what you really stand for. Like a model on a fashion runway, when you’re a leader, all eyes are on you. But have you ever taken a moment to ask yourself, “if someone sat in the front row of my life, watching how I behaved on a day-to-day basis, what kind of values would they assume are most important to me?”

Are you really “making it work” when it comes to modeling your leadership values? This session will challenge you to ask whether your planning embodies the values most important to you, or simply hoping to do so. It will lay out a process to ensure your daily behavior is consistent with the leadership vision you have for yourself, and allow some of your colleagues to model how they have done just that over the past few weeks.

Objectives:• Learn the importance of having a personal leadership philosophy• Learn what leadership research has shown are the most effective practices for consistently delivering

top results• Identify the primary leadership values they wish to embody everyday• Learn the process of “operationalizing leadership values” to ensure their behavior is consistent with

their personal leadership philosophy

Drew Dudley is the former Director of one of North America’s largest university leadership development programs. A sought-after speaker on creating cultures of leadership within organizations, he has been invited to lecture for some of the world’s most dynamic organizations, including JP Morgan Chase, McDonald’s, Dreamworks, and over 75 colleges and universities. He has been featured on Radio America, the Huffington Post, Forbes.com, and on the main page of TED.com, where his “TED talk” has been voted one of the “20 Most Inspirational Talks of All-Time”.

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EDUCATION

WEDNESDAY, APRIL 29 | 9:15 AM – 10:15 AMHow to Give and Receive Constructive CriticismHave you ever wanted to critique someone, however you were afraid how your comments might be perceived? Not sure of the right way to say something or how you are coming across? It’s not necessary to take it personally or get upset when on either side of the conversation. Discover proven tools to give and receive constructive criticism to produce more positive interactions and keep relationships intact. While the focus is in the work environment, studies show this works at home too!

Objectives:• Review five words that escalate tension when providing criticism• Learn four keys to managing any confrontation• Practice how to say “No” and talk to others in a nice way• Explore ways to give and take criticism to keep relationships positive

Presenter: Arnold Sanow, MBA, Communications Skills Expert and Author

Janitorial Scope of Work GeneratorA Custodial Benchmarking Tool for RetailersIn an effort to improve benchmarking of custodial operations and associated costs, the PRSM Benchmarking Committee developed a new tool for use by PRSM members. The foundational components of the tool have been provided by several organizations including ISSA, The Simon Institute, Michigan State University, the Cleaning Industry Trainers Guild and the Cleaning Industry Work Loaders Guild. With more definition of the variables, you will obtain more actionable data to lower costs and improve operations.

Objectives: • Determine a custom scope of work (project work and frequencies of day porters, floor

coatings, high dusting, etc.) suited to your organization• Evaluate if the scope of work used in the RFP / SLA has been met• Compare current process versus benchmarked best practices

Presenter: Allen Randolph, Aqua ChemPacs, LLCModerator: Joe Fairley, DWM Facilities Maintenance

Maximum Impact: Making the Most of Accent LightingThe way you highlight a specific area in your retail space can impact the way shoppers, well, shop. In this session you will examine the fundamentals of accent lighting, what new options are hitting the market and what NOT to believe when it comes to observation versus measurement. Today’s palette is ever changing, embrace the options technology is providing to your business and visual impact to your brand.

Objectives:• Rules for highlighting: How Much, How Often, How Effective• Learn to apply the fundamentals of effective accent lighting• Filaments, Arc Tubes, LED’s• Review observation vs. measurement

Presenter: Mark Roush, FEIS, Experience Light, LLC.

Smart Prospecting SimplifiedIf you are like most sales professionals, you are always looking for opportunities to make more money – and that means more prospecting. Please note it’s NOT COLD CALLING – because NO ONE wants to make (or receive) a cold call. If your prospecting efforts aren’t producing the right results or you are simply frustrated with your current plan, then this session is for you!

Objectives:• Use a simple six step process for crafting the “perfect” elevator pitch• Capture attention using 10 creative (and proven) ways to stay in touch• Keep prospects focused on value (and NOT get stuck on price)• Be persistent in your prospecting approach (without becoming a pest)• Lower resistance to your calls by implementing a multi-touch prospecting campaign• Uncover HUGE hidden potential by focusing on buyers with passive needs• Breakthrough the voicemail/email barriers that most reps face

Presenter: Tim Wackel, The Wackel Group

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EDUCATION EDUCATION All events held at the Pennsylvania Convention Center unless otherwise indicated.

WEDNESDAY, APRIL 29 | 10:30 AM – 11:30 AMSourcing A-Z: Templates, Tools and TricksAs the sourcing and procurement process becomes more engrained in the daily lives of facilities management professionals, the need for an improved sense of documentation used in the process is needed. The motivations at work behind the scenes and the keys to success require transformation from the old way of doing business.

Objectives:• Review the sourcing process from RFP development to final selection of a partner• Explore the PRSM Sourcing Toolkit and best practices to assist in retailer and

supplier success• Discuss challenges and solutions of sourcing in today’s business climate

Presenters: David Acquaviva, Sears Holding Corp.; Robert Almond, NEST International; Beth Huneycutt, Family Dollar Stores, Inc; and David Connelly, David’s Bridal

Will LED Bust The Budget? An Exercise in CalculatingSavings vs. InvestmentWhat’s the cost of LED? As a FM professional, you have the opportunity to bring cost and energy savings to the forefront of your brand and finance teams when it comes to making the switch to LED or assessing if you have the best option currently installed. This hand’s on session will provide you an opportunity to calculate various scenarios to assist you in determining what products will work best in your facilities. Information gained will enhance your knowledge in the latest control options and how to utilize this information in budgeting now and in the years to come.

Objectives:

• Don’t sweat the math… it’s easier than you think – learn the quick way to determining your total cost of ownership

• Explore total cost of ownership…meaning replenishment/replacement planning• Where are we? Where are we going? What’s around the corner?

Presenter: Mark Roush, FEIS, Experience Light, LLC.

Bug Off! Building A Successful Pest Control ProgramBugs are creepy. Besides being unsightly, pests can infest your reputation and eat away at your profits. This seminar is crawling with information on how to build, monitor, and maintain a pest-free environment in your building.

Objectives: • Review the basics of Integrated Pest Management• Identify, evaluate, and correct pest damage• Learn various sanitation measures to prevent problems

Presenter: Paul Curtis, Terminix

Replace, Repair, Defer: Evaluating and Managing Capital AssetsYou are one phone call away from having to make a snap decision! What data is necessary to determine and defend a capital acquisition or repair expense? Through a visual tour of a facility, you will learn three critical questions to ask each time to determine; replace, repair or defer? Through dialogue (and possible debate) with others in the session, you will review actual facility issues requiring you to make timely decisions impacting either in a positive or negative way towards your budget and bottom line.

Objectives: • Demonstrate technical knowledge to assess the condition of an asset• Prevent premature replacement of functional equipment and downtime avoidance• Evaluate strategic focus on root cause and evaluation of specific issues

Presenters: Jim Winkler, RFMP, Wiedenbach-Brown and Gregory Longtin, RFMP, Longtin Energy Services, LLCModerator: Matt Brand, RFMP, Car Toys, Inc.

Suppliers and Retailers: Real Questions, Real AnswersHow do your colleagues overcome operational issues? What strategies have fellow PRSM members employed to establish successful sales relationships? These questions and more-many, many more-will be asked and answered during this candid session featuring a panel of suppliers and retailers who will share their straight-from-the-trenches tips and tricks for doing bigger, better business.

Moderator: Charisse Luckey, RFMP, Roto-Rooter Services Co.

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RETAIL FACILITIES 101

WEDNESDAY, APRIL 29Retail Facilities 101To work together on any project effectively and successfully, it’s essential that each team member use common language and have a clear understanding of facilities operations. This unique session, led by a team of subject matter experts, fills the knowledge gap for individuals with little or no experience in multi-site facilities trades. Participants will develop an understanding of essential terminology and the anatomy of each trade to effectively implement successful maintenance programs.

Who Should Attend?• FM professionals who wish to increase their basic knowledge in a

specific trade• Individuals transitioning into the FM profession• Young professionals entering the FM field

Plumbing8:00 am - 9:00 am

• Overview of Plumbing• Safety• Basic Aspects of Clearing

Blocked Drains• Plumbing Fixtures• Water Supply• Drain Waste and Vents• Diagnostic Methods• Repairing Leaks

HVAC9:15 am - 10:15 am

• Fundamentals of Air Conditioning• Heat Transfer• Types of HVAC Systems• Identification and Operation of

Key Components• Controls• Purpose and Process of

Preventative Maintenance• Components

Doors, Gates, Glass and Locks10:30 am - 11:30 amOverview of Doors and Gates

• Sectional Doors• Rolling Doors• Rolling Grilles

Glass• Plate• Tempered• Laminated

Locks• Swinging Door and Hardware• Door Push/Pull Hardware• Latches, Control, Label and

Function• Hardware Maintenance,

Adjustment and Replacement

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All session times, speakers and subject matter listed in this brochure is correct as of the time of publication and is subject to change without notice. Please consult the on-site schedule monitors for the most up-to-date

schedule of events during PRSM2015.

Retailer2Retailer Best Practices Forums (Retailers Only)The Retailer2Retailer forum is designed to connect you with retailer peers in a relaxed setting that encourages direct and substantive discussion about FM challenges, practical approaches to success and developing strong networks for today and years to come. This year’s close knit groups will promote candid, challenging discussions, “what if” scenarios and outside-the box thinking with supporting retail peers who share common denominators in your specific challenges. At PRSM2015 National Conference you will have a variety of Retailer2Retailer Best Practices Forums to attend, including:

By Box SizeTUESDAY, APRIL 2810:30 am – 11:30 amRound tables include:

• X-Small/Small Box (up to 15,000 sq. ft.)

• Medium Box (15,001 sq. ft. – 50,000 sq. ft.)

• Large/X-Large Box (greater than 50,001 sq. ft.)

By Area of ResponsibilityWEDNESDAY, APRIL 299:15 am – 10:15 amRound tables include:

• Energy Management• Vendor Management/Sourcing/

Procurement• Waste and Recycling• Capital Expenditures/Special

Projects/Construction

By Store TypeWEDNESDAY, APRIL 2910:30 am – 11:30 amRound tables include:

• Grocery/Convenience Stores/Super Centers

• Fitness Centers• Apparel• Banks• Department Stores

EXHIBITIONTUESDAY, APRIL 282:00 pm – 6:00 pm

WEDNESDAY, APRIL 2912:00 pm – 5:00 pm (with lunch 12:00 pm - 1:00 pm)

PRSM2015 National Conference is the largest, most widely recognized, and highly anticipated retail Facilities Management event in North America. The PRSM2015 will provide you the opportunity to connect with over 350 exhibiting vendors and over 100,000 sq. feet of exhibition space. This is the only place to find all the networking opportunities, education, and most innovative products and services in one place.

Exhibit Highlights:• Over 350 exhibiting companies• A wide variety of products & services• Over 8 hours of dedicated exhibition time• Reception and Lunch provided on the trade show floor• Product and Educational demonstrations• Grand Prize giveaway you won’t want to miss!• Twitter Board with the latest updates• Photo opportunities• And …. Much more!

RETAILER2RETAILER BEST PRACTICES FORUMS13 | #PRSM2015

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www.keywestairnj.com

732-280-1840

REVOLUTIONIZING MULTISITE PROPERTY MANAGEMENT

Diamabrush LLC.PTR Baler & Compactor Co.

Roth Bros., Inc.

Total Comfort Mechanical LLCU.S. Pavement Services

Premier Sponsor Executive Sponsor Platinum Sponsor Grand Prize Sponsor

Gold Sponsor Silver Sponsors

ABM Abell Pest Control National Dispatch Services Officetrax.com

Bronze Sponsors

14 | #PRSM2015

Visit prsmnational.com to register and reserve your hotel, view cancellation and substitution policies, and for the most up-to-date information.

HOUSINGPlease do not call the hotel directly to make room reservations. Conference attendees must register via the PRSM registration and housing system to receive the conference rates. You must register before you can reserve your hotel accommodations.

Philadelphia Marriott Downtown (Headquarters Hotel)1201 Market Street, Philadelphia, PA 19107

• Distance to Pennsylvania Convention Center: 0.21 miles• Discount Rate: $199 USD/plus tax (single or double)• Discount Rate Ends: April 6, 2015• Check-In: 4:00 pm• Check-Out: 12:00 pm

About the Hotel: Discover the comforts of one of the premier hotels in Philadelphia, Pennsylvania while staying at the Philadelphia Marriott Downtown. Commanding a distinctive presence with its towering profile in the heart of Philadelphia, the hotel’s downtown location surrounds guests with rich revolutionary history and culture reflective of the city’s 18th century service as the nation’s capital.

Courtyard Philadelphia Downtown21 N. Juniper Street, Philadelphia, PA 19107

• Distance to Pennsylvania Convention Center: 0.27 miles• Discount Rate: $189 USD/plus tax (single or double)• Discount Rate Ends: April 6, 2015• Check-In: 3:00 pm• Check-Out: 12:00 pm

About the Hotel: The historic Courtyard Downtown Philadelphia, Pennsylvania Hotel is located in the heart of the Business District across from City Hall and is one short block away from the Pennsylvania Convention Center. This downtown Philadelphia hotel accommodations reflect the grandeur of its 1926 origins and feature 11’ ceilings, i-Home radio docking stations and complimentary Wi-Fi access.

Questions? Toll Free: 888.776.2976 Phone: 240.439.2963 Email: [email protected]

REGISTRATION EARLY BIRD REGULAR NON-MEMBER ENDS FEB 28 AFTER MAR 1 FEE

RETAILERFull Conference $199 USD $385 USD $550 USDOne Day (Monday / Tuesday / Wednesday) $195 USD $195 USD $275 USD

EXHIBITORAdditional Registrant or Booth Staff Upgrade $750 USD $1,000 USDto Exhibitor Delegate Full Conference

NON-EXHIBITING VENDORFull ConferenceCompany Annual Sales Volume < $500K $1,250 USD $1,250 USD $4,500 USDFull ConferenceCompany Annual Sales Volume > $500K $2,500 USD $2,500 USD $4,500 USDRetail Quick Connect $2,000 USD $2,000 USD N/A

GUEST/SPOUSE $275 USD $275 USD

GUEST/SPOUSE REGISTRATION INCLUDES:Monday, April 27

• PRSM2015 Welcome Reception

Tuesday, April 28• Opening General Session• Awards and Sponsor

Recognition Luncheon

Wednesday, April 29• PRSM2015 Closing Event

Registration is open to an individual who is not associated with or employed in the retail facilities industry. If an individual is not qualified as a guest/spouse, registrations will be subject to cancellation.

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SCAN TOREGISTER

Register by February 28th for retail early bird discount!

PRSM2015 National Conference | April 27-29, 2015Pennsylvania Convention Center

Register at prsmnational.com #PRSM2015

Who Should Attend?Retail and multi-site facilities management professionals from entry level to senior management who are involved in the maintenance, planning, design and budgeting and anything else related to their stores nationwide.

Why You Should Attend?From the endless opportunities to network with your colleagues and peers, to the diverse education sessions offered, to the limitless time to discuss business with the exhibiting suppliers, to the leading industry and business speakers you will not find a better conference to prepare you for success in your business immediately.

Attend As A Team!PRSM encourages you to bring along your whole team so that you may attend and learn together. This is a great opportunity to build your team chemistry as well.