2014 ETERNITY Level 1 Module

Hearty Welcome!

Technical Training

Eternity Basics

Module 1 : Introduction & SE Mode Programming

Introduction

Matrix ETERNITY is an Integrated Enterprise Voice Switch expandable up to 1344

user ports

Built on PCM/TDM platform with 32-bit RISC Processor & Distributed Processing

Architecture

100% Non Blocking & High Density Switching ensuring reliable, efficient &

unrestricted simultaneous communication by all users

Unique convergence of innovative switching technology & intelligent software

Features

ETERNITY : Overview

ETERNITY : Universal Connectivity

ETERNITY is a Hybrid IP-PBX providing all major telecom interfaces:

POTS (Plain Old Telephone System) or CO or PSTN or TWT

ISDN (Integrated Services Digital N/W) BRI / PRI

GSM / 3G

VoIP

E&M

Magneto


Extensions supported in ETERNITY:

SLT (Single Line Telephone)

DKP (Digital Key Phone)

SIP (Session Initiation Protocol) Extension

ISDN Terminal

ETERNITY also supports in skin voice mail card with Auto Attendant and voice mail

features


External devices such as Fax Machine, Door phone, External Music Source (AIP) &

Public Address System (AOP) can be interfaced

Sensor devices such as smoke detector, object sensor, a glass break detector, water

level sensor can be connected to DIP Port of ETERNITY to instigate a hooter, siren

(DOP) connected to the ETERNITY

Several automated control applications such as door lock, light glow signboards,

bells, water pump (DOP) can also be operated

ETERNITY supports Video Conferencing, Q-Sig is also supported to facilitate feature

transparency between the PBXs in the network


ETERNITY supports both homogeneous & Hybrid Mix Port Cards on its Universal

Slots

The Universal Slot platform & the modular design of the cards allow you to start

with minimum required configuration & expand the system capacity later

Thus allowing to invest progressively in scaling up the system as the

communication needs of the organization grows

Flexibility & Scalability

Cost Saving & Productivity Features: Multi-party Conference, Auto attendant,

DIP, DOP, AIP, AOP, Remote programming, SMDR Buffer with a large capacity, Least

Cost routing & Call Budgeting

Redundancy: To Reduce down time and provide uninterrupted communication,

ETERNITY ME & ETERNITY LE supports redundancy option for the 2 cards that are

critical to its functioning : Power Supply card, CPU card

Hot Swap: With the Hot swap feature in ETERNITY ME & ETERNITY LE, we can

remove a card & insert it back without switching off the system. Thus enabling to

replace a faulty card with a functional one without affecting the functioning of the

system

Flexibility & Scalability

ETERNITY is easy to install & operate : The Universal Slot architecture allows easy

installation & removal of cards

The built-in web server allows you to configure the system parameters & features

on site & also from a remote location using any Internet Browser

Long System Data Retention : Data retention Up to 20 years

Easy Installation & Operation

ISDN stands for “Integrated Services Digital Network”

A internationally adopted standard for end-to-end digital communication over the

Public Switched Telephone Network (PSTN)

ISDN works on a single pair of telephone wires. It can carry voice, data as well as

images simultaneously

It is fully digital network where all the devices and applications are in digital form

2 types of channels

- Bearer channel (B-channel)

- Data channel (D-channel) also known as common signal channel

Easy Installation & Operation

ISDN-B Channel:

The band width of B-channel is 64 Kbps (Kilo bits per second) & total bandwidth is

available for user information. It is possible to use B-channel for data transfer or for

voice. It is also possible to combine B-channels to download data at very high speeds

ISDN-D Channel:

The band width of D-channel is 64 kbps (PRI) or 16 kbps (BRI)

Information carried by D-channel

- Signaling and supervisory information

- Packet Mode Data

ISDN

ISDN BRI (Basic Rate Interface) :

The BRI is referred as 2B+D

Two 64 Kbps bearer channel, One 16 Kbps data channel,

48 Kbps of framing and synchronization information

Total band width of 192 Kbps

2 B (Bearer Channels)

D (Data Channel)

ISDN BRI Interface

64 Kbps

64 Kbps

16 Kbps

+

ISDN PRI (Primary Rate Interface) :

The PRI is also referred to as 23B+D (T1)or 30B+D (E1)

PRI Over E1:

- 64 Kbps bearer channel - 30

- 64 Kbps data channel - 1

- 64 Kbps of framing and synchronization

- Total band width of 2.048 Mbps

PRI Over T1:

- 64 Kbps bearer channel - 23

- 64 Kbps data channel - 1

- 8 Kbps of framing and synchronization

- Total band width of 1.544 Mbps

23 B (Bearer Channels)(T1)

OR

30 B (Bearer Channels)(E1)

D (Data Channel)

ISDN PRI Interface

64 Kbps

64 Kbps

64 Kbps +

64 Kbps

Common Channel Signaling (CCS) : Any one group of channel carries the signal for the

other channels. B-channel rate : 64 Kbps

E.g.: ISDN PRI signaling carried on 24th channel in case of 1.544 Mbps (T1) &

16th channel in case of 2.048 Mbps (E1)

Channel Associated Signaling (CAS): It is similar to CCS & used only when BIT Rate is

2.048 Mbps hence used with E1 interface

B-channel rate : 64 Kbps

Robbed Bit Signaling (RBS): It is a per channel In-band signaling where the Least

significant bit in every 6th transmitted Information frame is removed & replaced by a

signaling bit. Maximum Transmission rate for each Bearer (B) channel is 56 Kbps

Signal Types on T1E1

Configurations of ETERNITY

ETERNITY PE3SS

ETERNITY PE3SP

ETERNITY PE6SP

ETERNITY GE6S

ETERNITY GE12S

ETERNITY ME10S

ETERNITY ME16S

ETERNITY LE

Configurations

Power Supply Card

Slot # 01

Slot # 02

Slot # 03

Three Universal Card Slots

ETERNITY PE3SS

Power Supply Card

Slot # 01

Slot # 02

Slot # 03 A U X P O R T S

Three Universal Card Slots

ETERNITY PE3SP

Power Supply Card

Slot # 01

Slot # 02

Slot # 03

Slot # 06

Slot # 05

Slot # 04

A U X P O R T S

ETERNITY PE6SP

Po

we

r Sup

ply

Card

CP

U C

ard

Slot # 0

1

Slot # 0

2

……

……

……

.…

Slot # 0

6

Six Universal Card Slots

ETERNITY GE6S

Note: ETERNITY GE6SPSBB is also available with battery connectivity

Po

we

r Sup

ply

Card

CP

U C

ard

Slot # 0

1

Slot # 0

2

……

……

……

.…

Slot # 1

2

12 Universal Card Slots

ETERNITY GE12S

Note: ETERNITY GE12SPSBB is also available with battery connectivity


ETERNITY ME10S

DIP - DOP Ports on Master card

Serial Com Ports 1 & 2

AIP - AOP Ports on Switch card

4 DKP Ports

Po

we

r Su

pp

ly Card

Po

we

r Su

pp

ly Card

CP

U card

CP

U card

Slot # 0

1

Slot # 0

2

Slot # 0

3

……

……

……

.…

Slot # 1

0

ETERNITY ME16S


Po

we

r Sup

ply

Card

Po

we

r Sup

ply

Card

CP

U card

CP

U card

Slot # 1

Slot # 2

-----------

Slot # 1

6

ETERNITY LE

ETERNITY Card Interfaces

LE Card PS48VDC – 1000 Watts ME Card CO8 ME Card VoIP16

LE CPU Card ME Card CO16 ME Card VoIP32

ME Card SLT8 ME Card CO8 SLT24 ME Card E&M4

ME Card SLT16 ME Card BRI4 ME Card E&M8

ME Card SLT32 ME Card T1E1 PRI Single ME VMS16

LE Card SLT48 ME Card T1E1 PRI Dual

ME Card DKP8 ME Card GSM4


ME Card DKP32 ME Card Magneto8

ETERNITY LE Cards

ME Card PS48VDC – 500 Watts ME Card ILC32 ME Card VoIP16

ME Card PSUNI ME Card CO8 ME Card VoIP32

ME CPU Card ME Card CO16 ME Card E&M4

ME Card SLT8 ME Card CO8 SLT24 ME Card E&M8

ME Card SLT16 ME Card BRI4 ME Card Magneto8

ME Card SLT32 ME Card T1E1 PRI Single ME VMS16

ME Card DKP8 ME Card T1E1 PRI Dual



ETERNITY ME Cards

GE Card PS48VDC GE Card DKP16 GE Card T1E1 PRI Single

GE Card PSUNI GE Card DKP4 SLT16 GE Card GSM4

GE CPU Card GE Card CO4 DKP2 SLT12 GE Card VOIP16

GE Card SLT8 GE Card CO2 DKP2 SLT16 GE Card VOIP32

GE Card SLT16 GE Card CO4 SLT16 GE Card E&M4

GE Card SLT20 GE Card CO8 GE Card VMS16

GE Card ILC20 GE Card CO16

GE Card DKP8 GE Card BRI4

ETERNITY GE Cards

PE Card SLT8 PE Card BRI2

PE Card SLT4 PE Card T1E1 PRI

PE Card DKP8 PE Card GSM4

PE Card DKP2 SLT6 PE Card GSM2

PE Card CO2 DKP2 SLT4 PE Card VOIP8 Server

PE Card CO2 SLT6 PE Card VOIP16 Server

PE Card CO4 SLT4 PE Card VMS16

ETERNITY PE Cards

ETERNITY LE/ME/GE/PE Switch Capacity

Hardware

Maximum Analog Phones (SLT) 1344

Maximum Digital Phones (DKP) 128

Maximum DSS per DKP 2

Maximum CO (CO) Trunks 128

Maximum T1/E1/PRI Trunks 24

Maximum BRI Trunks 32

Maximum GSM / CDMA / 3G Networks 64

Maximum VOIP Channels / VOIP calls per card 32

ETERNITY LE Switch Capacity

Hardware

VoIP Trunks 32

SIP Extensions 999

Voice Mail System (To Configure as VMS

system)

1

Magneto Ports 128

E&M Ports 128

Redundancy & Hot Swap Available

ETERNITY LE Switch Capacity

Hardware 10S 16S

Maximum Analog Phones (SLT) 320 512

Maximum Digital Phones (DKP) 128 128

Maximum DSS per DKP 2 2

Maximum CO (CO) Trunks 128 128

Maximum T1/E1/PRI Trunks 8 8

Maximum BRI Trunks 32 32

Maximum GSM / CDMA / 3G Networks 64 64

Maximum VOIP Channels / VOIP calls per card 32 32

ETERNITY ME Switch Capacity

Hardware 10S 16S

VoIP Trunks 32 32

SIP Extensions 999 999


system)

1 1

Magneto Ports 128 128

E&M Ports 80 128

Redundancy Available for Master Available for Master

ETERNITY ME Switch Capacity

Hardware 12S 6S

Maximum Analog Phones (SLT) 240 120

Maximum Digital Phones (DKP) 48 48

Maximum CO (CO) Trunks 128 96

Maximum DS1 (T1/E1/PRI) Trunks 8 6

Maximum BRI Trunks 32 24

Maximum GSM / CDMA / 3G Networks 48 24

Maximum VOIP Channels / VOIP calls per card 32 32

ETERNITY GE Switch Capacity

Hardware 12S 6S

VoIP Trunks 16 16

SIP Extensions 500 500

Voice Mail System (To Configure as VMS system) 1 1

Magneto Ports - -

E&M Ports 48 24

Redundancy - -

ETERNITY GE Switch Capacity

Hardware 6SP 3SP 3SS

Maximum Analog Phones (SLT) 48 24 24

Maximum Digital Phones (DKP) 32 24 24

Maximum CO (CO) Trunks 16 8 8

Maximum T1/E1/PRI Trunks 6 3 -

Maximum BRI Trunks 12 6 -

Maximum GSM / CDMA / 3G Networks 8 8 8

Maximum VOIP Channels / VOIP calls per

card

16 16 16

ETERNITY PE Switch Capacity

Hardware 6SP 3SP 3SS

VoIP Trunks 4 4 4

SIP Extensions 50 50 50


system)

1 1 1

Magneto Ports - -

E&M Ports - -

Redundancy - -

ETERNITY PE Switch Capacity

System

Resources

LE ME16S ME10S GE12S GE6S PE6SP PE3SP PE3SS

DKP Ports 4 4 4 - - - - -

RS232 Port 2 2 2 2 2 1 1 -

AIP 1 1 (CP) 1 (CP) 1 1 1 1 -

AOP 1 1 (CP) 1 (CP) 1 1 1 1 -

DIP - 1 (CP) 1 (CP) 1 1 - - -

DOP - 1 (CP) 1 (CP) 1 1 - - -

Ethernet Port 1 1 1 1 1 1 1 1

CP: CPU card

Built – In Interfaces

System Resources

LE ME16S ME10S

GE12S GE6S PE6SP PE3SP PE3SS

USB Port (Future Use)

1 1 1 1 1 1 1 -

Maximum No. of

Simultaneous

3-Party Conference

15 7 7 5 5 5 2 2

Voice Module

(16 Seconds Each)

16 16 16 16 16 16 16 16

Built – In Interfaces

Maximum User Ports

System

Resources

LE ME

16S

ME

10S

GE

12S

GE

6S

GE

3S

PE

6SP

PE

3SP

PE

3SS

Maximum Total

User Ports

Supported

1344

516

324

240

120

60

48

24

24

Maximum Ports for ME According to Power Supply

Maximum number of ports supported by GSM, SLT & DKP Card may vary according to the type of Power Supply used.

ETERNITY ME - Universal Power Supply (PSUNI) 100W

ETERNITY ME 48VDC 500W Power Supply

GSM : 24 Ports in Talk Mode 64 Ports in Talk Mode

SLT : 128 Ports in Talk Mode for Short Loop 10 Extensions Talk Mode for Long Loop 320 Extensions permanently connected

256 Ports in Talk mode for Short loop 20 Extensions Talk Mode for Long Loop 512 Extensions permanently connected

DKP: 64 Ports maximum 128 Ports maximum

Analog SLT Ports supported for Short Loop with

Loop Current Programmed 20 mA 25 mA 30 mA 35 mA 40 mA

No. of Ports supported in Talk

Mode (Off Hook Short Loop)

according to loop current

programmed

250

200

175

150

128

SLT Loop Limit : 1800 Ω max @ 25mA Loop Current

1200 Ω max @ 40mA Loop Current

Loop Current : 25, 30, 35, 40 mA

On Hook : -48 V

Off Hook : 8 to 12V Approx.

By default Loop Current on SLT Port is 25mA

DKP Loop Limit : 100 Ω (EON 42SR & 48)

DKP Port Voltage : -24V to -26V

DKP / SLT Port Specification

Power Supply

Supply Unit LE ME

16S

ME

10S

GE

12S

GE

6S

GE

3S

PE

6SP

PE

3SP

PE

3SS

Power

Consumption

450W

100 W

70 W

50 W

30 W

25 W

40 W

25 W

25 W

Supply Input : Option 1 : Mains 100 – 265VAC, 47 – 63Hz Option 2 : 48V DC, +/-20%

DIP/DOP/AIP/AOP

Digital Input Port (DIP)

DIP : Application Diagram

DIP

Water Level Sensor

Object Sensor

Smoke Sensor

Digital Input Port (DIP): Technical Specification

• Type : Loop Open/Close Sensing

• Loop Current : 7mA (max)

DIP

Digital Output Port (DOP)

Bell

Door Lock

School Bell

DOP

DOP : Application Diagram

Emergency Alarm Solar Light

Control

Digital Output Port: Technical Specification

• Relay Type : Solid State Relay

• Contact Rating : 60 V DC @ 150mA

• Operation Time : 5 ms

DOP

Analog Input Port (AIP)

The Analog Input Port(AIP) is meant for connecting an external music source

An External music source can be any audio output from a PC, a CD player, a Cassette

player etc.

Physical Connector: 3.5mm Audio Jack

Analog Input Port (AIP)

Analog Output Port (AOP)

The Analog Output Port (AOP) provides un – amplified, isolated, analog speech

signal, which can be amplified by an external amplifier connected to it

A Public Address System (PAS) can be connected to the AOP for paging

Physical Connector: 3.5mm Audio Jack

Analog Output Port (AOP)

AIP Interface Type : Audio Signal Input to ETERNITY

Frequency : 300 Hz to 3400 Hz

Maximum Voltage : Max. 0.707 Vrms across 600 Ω

DC Bias : Not more than 10V DC

Termination Provided : 600 Ω

Source Impedance Required: 600 Ω

Isolation Used : Internal Transformer

AOP Interface Type : Audio Signal Output to ETERNITY

Frequency : 300 Hz to 3400 Hz

Maximum Voltage : Max. 0.707 Vrms across 600 Ω

Physical Connector : 3.5mm Audio Jack

AIP / AOP Technical Specifications

LED Indications

ETERNITY LE CPU Card

The 4 LEDs located on the Master Card Indicate the health of the card during reset cycle

as well as that during normal functioning

L1 L2 L3 L4

During Power On Red (15s) Orange when L1,L3 Off Red (15s) Orange on L1, L3 Off

During Initialization Process Orange On Green, Red, Orange

(500ms each)

- Green, Red, Orange

(500ms each)

After Initialization Off Off Off Off

In Normal Condition Green Toggle Off Off -

In Stand By CPU Red Toggle Off Off -

The 6 LEDs located on the Master Card Indicate the health of the card during reset cycle as well as that during normal

functioning

L1 L2 L3 L4 L5 L6

During Initialization Process Orange On Orange On Orange On Off - -

After Initialization Off Off Off Off - -

In Normal Condition Green Toggle Off Off - - -

In Stand By CPU Off Red Toggle Off - - -

DKP Application Command Off Off Off - Green Toggle -

Sync is Send by CPU Card _ - - Red - -

ETERNITY ME CPU Card

L1 : Heart Beat of CPU Card

Normal Condition: Green 1Sec On - 1Sec Off

L2 : Indicates Layer Application Status

Normal Condition: Orange On, Blinking Very Fast

L1 & L2 also indicate Application Status:

1) L1 is steady Green/Off & L2 is Off : Means application has hanged & there is

some problem at application side code

2) L1 is steady Green/Off and L2 is Green/Red/Orange : Means the layer has got

hanged and there is some problem with the layer side code

ETERNITY GE CPU Card

L1 : Indicates the health of the card during normal functioning of the system

L2 : Indicates the health of the system during reset cycle.

After Power On, when the system becomes stable LED blinks

Green 1 Sec On and Off

ETERNITY PE CPU

Installation do’s & don’ts

Dust Proof, Moisture Free Location

Away from Electromagnetic Sources

Ventilated Location

Path to Static Charges : ESD Wrist Strap, ESD Slippers

Stable Mains Supply

Proper Mains & Proper Telecom Earth

Install PPM4 (Primary Protection Module provided by MATRIX)

to protect ETERNITY from heavy voltages entering the system

from the Trunk lines & Overhead stations

Installation Do’s

Installation Don’ts

Applications

Enterprise Application

Hotel Application: CAS Interface

Hotel Application: PMS Interface

Closed User Group Application

Power Line Carrier Communication

Universal Gateway : Call Centre's

Programming

System Engineer (SE) programming zone

SE Level is accessible from JEEVES, DKP, SLT and Extended IP Phone

Default SE Access Code: 1#91- SE password

Default SE Password : 1234

To know System Version & Revision from Station: SE Mode – 5304

To change the IP of System via DKP/SLT/Extended IP Phone – SE Command : 2110

To exit from the programming mode:

00 + √ Key in case of EON 48, Extended IP phone and 00 from SLT

SE Mode Programming : DKP/SLT

Windows based software programming tool & IP based web tool

Can be connected to any LAN and WAN

File Transfer Protocol (FTP) support & Easy up-gradation

Global Access (in case of Public IP)

Offers SE, SA and Front Desk User access through single window

Parameters: IP Address (IP V4), Subnet Mask, Gateway Address, DNS address

Default IP of ETERNITY: 192.168.1.101

Change IP of ETERNITY: In SE Mode command 2110-IP

Programming through Web Jeeves

Enter SE mode: 1#91-SE password

Dial 2118 – Time (Time- 001 to 255 minutes)

Press Enter Key after 2118 – Time For EON48, Extended IP phone

Changing login session time out of Jeeves

To Log Out Users from Jeeves

Enter SE mode & Dial 2119 to Logout all users

Enter SE mode & Dial 2120 – User Number to log out users selectively

User Number – 1 to 4. Press Enter Key For EON48, Extended IP phone

Default IP of ETERNITY : 192.168.1.101

Default SE Password :1234

Default SA & User Password : 1111

Default SE Password & IP :

Jumper J9 on Master Card of ME

Jumper J12 on CPU Card of GE

Jumper J10 on PE3SS & PE3SP if PCB H/W version is V1R1

Jumper J9 on PE3SS & PE3SP if PCB H/W version is V1R2

Jumper J13 on PE6SP

Accessing Web Jeeves


Scroll down to select Login mode

Enter the IP address of ETERNITY ( ETERNITY’s IP should be in same subnet

as your PC’s)

Default IP Address of ETERNITY: 192.168.1.101 (Default IP)


Front Desk User Mode

Front Desk User Mode is relevant for Hospitality Application of the ETERNITY

This mode is meant for the person at the Front desk of Hotels/Motels, allowing

them access & operation of hospitality features of ETERNITY e.g. : Check-In/Out of

guests, Changing room Occupancy & Clean status, setting call Budgets for guests,

Setting Wake-up calls, Reminders, Do Not Disturb for guests, printing Call Reports &

Hotel Reports, and several others

Front Desk user mode too is password protected. Default password : 1111

System Administrator Mode

At the System Administrator level, the settings of the feature for the extension

user can be changed and various system logs and reports such as Fault log reports,

Station message detail recording reports can be captured & printed

For this System Administrator, who is usually the operator or receptionist, must

login as System Administrator into Jeeves

The SA mode is password protected with default password as 1111

To access SA Mode from DKP/SLT/Extended IP phone : 1#92 - SA password

System Engineer Mode

At System Engineer level, the system configuration, all programmable features &

facilities of the ETERNITY can be configured

System engineer must enter the SE programming mode by logging into jeeves as

System Engineer

Access to this mode is also password protected with default SE Password as 1234

Enter SE Mode from DKP/SLT/Extended IP phone : 1#91 - SE Password

Full Programming: SE mode

Region

Real Time Clock

Customer Name

Call Progress Tone Generation (CPTG)

Day Light Saving Time (DST)

Software Port & Hardware ID

Access Codes

Flexible Number

Conflict Dialing

JEEVES

Region

Assigning a set of default parameters related to country variants in the system

ETERNITY supports 124 Regions

E.g. If we assign Region as India then the default Operator access code is “9”

If we assign Region as Canada then the default Operator access code is “0”

By default the Region selected is: India

Software default doesn’t default the Region

Region

Select the Region as per System’s location

Region

Customer Name

Customer Profile

Default the System

System will be loaded with the Default Configuration and parameters when we

select “Default the system” option

System Engineer will be asked to enter the Reverse SE password when defaulting

the parameters

Note: When we default the system the IP remains the same and doesn’t change to

the default value of 192.168.1.101

Default the System

Default the System

Enter Reverse SE Password

Date & Time

Built-in RTC circuit

It is to be set for current date, day and time values

The RTC of ETERNITY takes care of leap years

Features affected by this

- SMDR

- Time Table

- Alarms

- Daylight Saving Time (DST)

- Certain Voice Mail features

Date & Time

Real Time Clock (RTC)

Daylight Saving Time (DST)


DST is convention of advancing clocks to utilize the maximum day light

Typically clocks are adjusted forward one hour near the start of spring and are

adjusted backward in autumn

Some countries like Europe, USA, Australia are following DST

ETERNITY supports DST and following DST mode selections are possible

When ETERNITY is installed in a country/region where DST is used, it is necessary to

synchronize the Real Time Clock of ETERNITY with the local time


Scheduled DST Adjustment:

The RTC is advanced and set automatically according to DST convention. System will

automatically adjust DST at preset dates and time for the country/region where the

system is installed. Suppose ETERNITY is installed in Spain, DST Type 01

applicable to this country should be programmed as Scheduled DST

Manual DST Adjustment:

The RTC of ETERNITY is advanced and set backward manually according to the DST

convention of the country/region where ETERNITY is installed



Select Region & system will automatically set forward & backward

time adjustment


Forward the Time manually in the Day-Month wise & Date–Month wise format


Call Progress tones are audible tones sent from switching system i.e. PBX to calling

parties to show status of phone calls

CPTs are various tones generated on the various events of the system and each CPT

has a distinctive Tone frequency & Cadence (Ring pattern) as per standards of ITU

(International Telecommunication Union)

ETERNITY supports 40 CPT types which are assigned automatically on Region

selection

The tone generation period of each tone is also programmable


On the Basis of specific frequency, modulating frequency and Cadence, the CPTs are

generated by ETERNITY

From Regional Settings one can select the Region according to which the different

CPTs will vary

ETERNITY supports 2 types of Dial Tone for each region selected

Dial Tone 1: Played when lifting the Handset

Dial Tone 2: Played when lifting the Handset & when ‘Store & Forward Dialing’ is

Done


To demonstrate Call Progress Tones:

Enter SE Mode & then Dial 3541-Code

01: Dial Tone Type 1 07: Feature Tone

02: Dial Tone Type 2 08: Routing Tone

03: Ring Back Tone 09: Programming Tone

04: Busy Tone 10: Intrusion Tone

05: Error Tone 11: External Call Waiting Tone

06: Confirmation Tone

By Default system will play each tone as demonstration for 30 seconds. The duration

of demonstration can be changed by setting the ‘Tone Demo Timer’ in System

Timers & Counts : Call Progress Tones


Select the Desired Region


Selective Port Access

Each port type is assigned a port access code, extension user can access

particular port by dialing the port access code assigned to the port and its port

number

Selective port access feature needs to be enabled in class of service

Command for selective port access: 69-Port no.-Port Offset)




Port Type Port No. Max Ports supported Port Offset

SLT 01 512 001 – 512

DKP 02 128 001 – 128

CO 03 128 001 – 128

BRI 04 32 01 – 32

T1 E1 PRI 05 8 1 – 8

E&M 06 128 001 – 128

Mobile 25 64 01 – 64

SIP Trunk 26 32 01 – 32

ISDN Terminal 28 64 01 – 64

Magneto 29 128 001 – 128

SIP Extension 34 999 001 – 999

LD (Loop Dial) Port 35 32 01 – 32

Virtual Extension 36 64 01 – 64

Access Code

Number of Strings dialed by a Station

- to call an extension

- to call Department Group

- to access a Feature

- to grab a Trunk etc.

Programmable Access Codes except 1#91 (SE) & 1#92 (SA)

It is not possible to assign same Access Code two applications

Access Codes

Access Codes

Flexible Number is Access Code for a Station

Flexible Number can be of 1 digit, 2 digits,3 digits, 4 digits, 5 digits and 6 digits

SLT extension numbers : 2001 to 2512

DKP extension numbers: 3001 to 3128

SIP extension numbers: Blank (SIP ID)

Department Group flexible numbers: 3901 to 3916

Flexible Numbers (Extension Access Codes)

Conflict Dialing

ETERNITY supports conflict numbers in the same dial phase

It is possible to program flexible numbers of 20, 202 and 2020

In the above case ETERNITY waits for the seconds programmed in conflict dial Timer

for the next digit

The conflict dial Timer is programmable from 001 to 255 seconds

Conflict Dialing

Conflict Dialing

Incoming Call Management

Trunk to Extension Mapping

Priority 1 : Call Back

Priority 2 : DISA CLI Authentication

Priority 3 : RCOC ( Return Call On Original Caller)

RCOC: Call lands on station according to RCOC

Priority 4 : CLI Based Routing

CLI Based Routing: Call lands on station according to CLI based routing table

Priority 5 : DISA PIN Authentication

Priority 6 : Built-In Auto Attendant/Voice mail Auto Attendant

Built-In Auto Attendant/Voice mail Auto Attendant is played

Priority 7 : Trunk Auto Answer

Priority 8 : Routing Group/Trunk Landing Group

Priority of Features in case of Incoming Call

1. CO Configuration CO parameters

2. Mobile Configuration Mobile Port Parameters

3. T1E1 Configuration T1E1 Port Parameters

4. BRI Configuration BRI Parameters

5. VoIP Configuration SIP Trunk Parameters

Trunk Feature Template (TFT)

Routing Group (Trunk Landing Group)

Define Extension (Station) (Port) type and port number of station type

Procedure

Incoming call on CO Trunk: TFT assigned in the CO parameters is referred

CO Parameters

Incoming call on Mobile Trunk: TFT assigned in the Mobile Port parameters is referred

Mobile Port Parameters

Incoming call on BRI Trunk: TFT assigned in the BRI parameters is referred

BRI Parameters

TFT referred for all PRI numbers that are not configured for DDI Routing

IC Ref ID for DDI Routing

T1E1 Port Parameters

DDI Routing Ref ID 01,02,03 will be referred for Incoming calls on the PRI line

DDI number is perfectly configured in the routing table & DISA/Auto Attendant if enabled in this TFT then call will be routed according to DISA/ Auto Attendant Logic

Incoming on the DDI numbers routed to Flexnum, Routing Group etc.

Trunk Feature Template

Trunk Feature Template (TFT)

Refer Routing Group option inside TFT

Routing Group/Trunk Landing Group

Flexible program to land the Trunk line on various Stations/Group of Stations

(SLT, DKP, SIP Extension, OTBG, ISDN terminal, Virtual Extension)

Maximum 32 Extensions can be configured as members of a TLG

96 different TLGs can be configured

Programmable Ring Timer (000-255 seconds) on each Station

Programmable Continuous Ring on each Station

Rotation Feature enabling equal distribution of calls

Routing Group/Trunk Landing Group (TLG)

Routing Group/Trunk Landing Group (TLG)

Auto Attendant

Auto Attendant:

Built – In Auto Attendant

Voice Mail Auto Attendant (Requires In – Skin ETERNITY VMS card)

External caller can reach the desired Station without help or intervention of

Operator by dialing the station number directly

System greets the caller, transfers the call to desired station

Enabled/Disabled Time zone wise

Calls Transferred fast hence saves caller’s time

Delayed Auto Attendant Feature: Auto Attendant activated after expiry of Delayed

Auto Attendant Timer

Auto Attendant

How to program Built-In Auto

Attendant on Trunks ?

STEP 1 :- Enable Built-In Auto Attendant or Delayed Built-In Auto Attendant: TFT

STEP 2 :- Set Various Timers Related to Built-In Auto Attendant : System Timers and

counts

STEP 3 :- Programming & Recording Voice messages: Voice Message Application

STEP 4 :- Significance of Flags Related to Built-In Auto Attendant : System Parameters

STEP 5 :- Setting Privacy from Built-In Auto Attendant for each user

STEP 1

Set Auto attendant option to Built in Auto attendant

STEP 2

Built-In Auto Attendant Inactivity Timer

Time after which ETERNITY releases trunk if no digit dialed during this interval

Built-In Auto Attendant Answer Wait Timer

Time after which ETERNITY answers a Built-In Auto Attendant call

Built-In Auto Attendant Music Timer

Time for which ETERNITY plays music after answering the Built-In Auto Attendant call

Built-In Auto Attendant Beeps Timer

Time for which ETERNITY gives beeps to caller prompting him to dial desired station number

Built-In Auto Attendant Ring Timer

Time for which ETERNITY rings the non-responding station

Built-In Auto Attendant Busy Tone Timer

Time for which ETERNITY hunts the busy station

Built-In Auto Attendant Error Tone Timer

Time for which ETERNITY gives error tone to the caller if he has dialed an invalid code

Significance of Built-In Auto Attendant Timers

How To Record Voice message from DKP/SLT?

ETERNITY supports 16 Voice Modules of a maximum duration of 16 seconds each

To Select Source of Recording:

SE Mode → 2501 - 1 (Telephone Instrument)

2501 - 2 ( External music source)

To Record Voice message:

SE Mode → 2502 - Voice Module Number (01-16), at the end of dial tone start recording

message (maximum 16 sec). Go on-hook on completion of message

To Verify the Voice message you recorded:

SE Mode → 2503 - Voice Module Number (01-16)

Assigning “00” voice module to any application will de assign the application

Note: ETERNITY can handle 5 simultaneous calls with built in Auto Attendant

Companding schemes used in telephone network

STEP 4

System disconnects the Built-In Auto Attendant Call if the landing extension is busy/doesn’t reply

System disconnects the Built-In Auto Attendant call if caller fails to dial a digit within the 1st Digit wait timer

STEP 4

Enable ‘Privacy from Built-In Auto Attendant’ in the COS of SBFT for those whose extension should not be allowed to dial in built in auto attendant

STEP 5

DISA

1

2

DISA permits user to use the system’s resources from a remote location without

contacting the operator or receptionist

Once the caller has successfully logged in DISA session he can perform following

different tasks :

Caller can call any of the Extensions

Caller can make external calls

Caller can activate/deactivate desired features of the station/ETERNITY

Caller can use PAS (Public Address System)

Caller can enter SE/SA mode using appropriate password &

DISA calls in SMDR buffer are marked as “D” in the remarks Column

Direct Inward System Access (DISA)

Special Digit / Activity Code to be Dialed

On - Hook #0

Off - Hook #1

Flash (F) #2

Pause (P) #3

A #4

B #5

C #6

D #7

+ #8

To Terminate DISA #9

# ##

End of String #*

Special Digits

Disabled DISA is Disabled

PIN Authentication –

Multiple Calls

Caller needs to dial the DISA login code followed by Extension

number and User Password to login to his Station

CLI Authentication –

Multiple Calls

System will verify the caller’s CLI with DISA CLI Authentication

table and if match is found it will consider “Auto Login” and

feed the dial tone of respective Extension. Caller can make

Multiple calls through this method.

CLI Authentication –

One Call

Similar to the above method, But caller will be allowed for

only one call. Eternity acts as a gateway to route a call.

Variants of DISA

DISA CLI Authentication

Enable DISA CLI Auth. to a TFT and assign TFT to the desired Trunk

Enable DISA feature in COS of the Station which is to be configured for DISA access

Configure the DISA CLI Authentication Table

Program the DISA Timers (if required)

DISA Programming Steps

DISA PIN Authentication

Enable DISA PIN Auth. to a TFT and assign TFT to the desired Trunk

Enable DISA feature in COS of the Station which is to be configured for DISA access

Change user password of that particular station from SA mode

Program the DISA Timers (if required)

DISA Programming Steps

Dial the number of the DISA enabled trunk during the time zone in which DISA is

enabled on the trunk

DISA Pin Authentication: Eternity answers the call and caller will hear music and after

that beeps. Caller will have to dial DISA login code (1079) then station no. on which

DISA login is required & then the changed user password of the station then #1 for

going off hook

DISA CLI Auth.: In case of CLI authentication you will directly get the DISA enabled

station’s dial tone as the caller will be considered as Auto login station

DISA: How To Use

Ext. 3001

DISA – CLI Authentication

99740 99763

DISA CLI Authenticated Mobile No.: +919974099763 DISA Extension: 3001

Mobile

DISA Enabled Trunk: 99740 98915

Dial Tone

TAC

Number

98985 07331

Mobile

http://images.google.com/imgres?imgurl=http://eesof.tm.agilent.com/products/design_flows/rfic/images/cell_phone_user.gif&imgrefurl=http://eesof.tm.agilent.com/products/design_flows/rfic/&h=225&w=175&sz=25&hl=en&start=6&um=1&tbnid=F8vqAXW5CSOCUM:&tbnh=108&tbnw=84&prev=/images?q=phone+user&svnum=10&um=1&hl=en&rls=GFRC,GFRC:2007-10,GFRC:en

Ext. 3001

99740 99763

Mobile

DISA Enabled Trunk: 99740 98915

Beeps

1079

3001 : Ext.

98985 07331

Mobile

2121 : User P/W

#1

Dial Tone

TAC - Number

DISA Extension: 3001

DISA – PIN Authentication


Trunk Auto Answer

Trunk Auto Answer : What’s this?

Calls landing on trunk are answered automatically by pleasant greetings or voice

messages before call is actually handled

Eternity supports 3 types of Trunk Auto Answer:

Disabled, All Calls, Busy and Delayed

No DTMF detection during Trunk Auto Answer

Application : Call Centre

Trunk Auto Answer

Trunk Auto Answer Greeting Message: Up to 4 Greeting messages can be

programmed in the voice message applications and a different greeting message

can be assigned for each time zone.

Trunk Auto Answer RBT Message Type: If assigned the system will answer the call

with a greeting message and then play the RBT message type selected:

None: Ring back tone

Internal MOH: Internal Music on Hold

External Music (AIP)

RBT Message 1 – 4: RBT Voice message played continuously

Trunk Auto Answer Busy Bye message: System informs caller about busy state in

two ways :

None: Busy Tone

Bye Message 1 – 4: Plays voice message

Trunk Auto Answer

Trunk Auto Answer

Trunk Auto Answer

Assign Voice messages recorded in the voice modules for Trunk Auto Answer

Trunk Auto Answer

CLI Based Routing

CLI Based Routing

ETERNITY offers the facility to land calls from a particular telephone number on a

particular extension or group of extensions

CLI based routing should be enabled in the trunk features template

Incoming telephone number has to be programmed in the CLI routing table

400 numbers can be programmed

It is also possible to program name for the incoming number

Incoming calls can be routed to SLT, DKP, ISDN Terminal, SIP Extension, Virtual

Extension and Routing Group

Enable CLI based routing flag for WH,BH,NH

CLI Based Routing

According to the Incoming

CLI the calls will be routed to

the destination

CLI Based Routing

RCOC

(Return Call to Original Caller)

RCOC

Its common for PBX to share the trunk for outgoing calls between group of

Extensions

If extension user of PBX is making OG call & called party does not answer the call or

busy, it is possible that called party might call back on the number received as CLI

As it is the incoming call, it will be routed to operator extension (Routing group) but

operator does n’t know who made the call. At this time RCOC feature is useful, it

will route the Incoming call to the original extension who dialed this number

Ext. – 505 Operator

Ext. - 502 Ext. - 503

Without RCOC

GSM – 1 (9974099763)

User Busy

Calling Back as user is free now


Ext. – 505 Operator

Ext. - 502 Ext. - 503

With RCOC

GSM – 1 (9974099763)

User Busy

Calling Back as user is free now

Extension External Number

502 9974099763

503 9558874302

RCOC table


Enable RCOC here in Mobile port parameters

RCOC

Enable RCOC here in T1E1 port parameters

RCOC

RCOC

Enable RCOC here in BRI parameters

Enable RCOC here in SIP Trunk parameters

RCOC

RCOC record delete timer in minutes (After this time entry will be deleted automatically

from RCOC table)

RCOC

Call Back on Trunk

Call Back on Trunk Ports

‘Call Back on Trunk Ports’ is used to respond to missed calls on the trunk ports of

ETERNITY: CO, Mobile, BRI, T1E1PRI & SIP License of MOBILITY FEATURE SUITE

required

- When Call Back Feature is enabled on a Trunk port and there is a missed call on

that trunk port, ETERNITY determines if the calling number is eligible for a call

back or not.

- It calls back the same number or an alternative number programmed for that

number, either from the port on which it was received or from a different port,

depending on the programming.

- ETERNITY can be programmed to choose the most cost effective line to call back

the missed call numbers

Application: Employees at remote location can use this feature to have the ETERNITY

installed in their office call them back, there by saving on charges

Programming Steps

Call Back must be Enabled on the Desired Trunk Port(s)

CLI of those callers whom the system should call back must be programmed in the ‘Call

Back Incoming Number List’

‘Call Back Timer’ programmed & when the caller disconnects within the Call Back Timer,

the Call Back will be applied for that number

‘Call Back On’ : Select whether the number which must be called back should be the

same CLI number or an alternate number

Programming Steps

Number on which call back is to be made programmed in ‘Call Back Outgoing

Number List’

We can select whether the call back should be made using the same trunk port on

which call was received or an OGTBG. LCR can be Enabled for that OGTBG

Select a ‘Call Back Mode’ i.e. how the call should be routed when the call back is

answered by remote party : Built-In Auto Attendant , DISA or Operator

Call back feature can be activated on any of the trunk types i.e. CO, BRI, T1E1 (PRI),

Mobile, SIP trunk

Call Back from same trunk port or other OGTBG

Call back on same CLI or alternate number in OG List Number

Call Back Mode Selection : Built-In Auto Attendant ,

DISA or Operator

Call Back on Mobile Port

DDI Routing On T1E1 PRI Trunk

420 421

422 423

424 425

426

PRI

662500

662506

Extensions

Set of general features that defines the logic of identifying the destination Port and

DDI equivalent Numbers for IC/OG Calls

In T1E1 port parameters Configure the IC and OG reference id (01 -64)

DDI Routing Ref ID (01-224) then configured for the corresponding IC and OG Ref ID

and the DDI Routing Table is referred for the same.

Directory Number Service:

Each Station can be assigned by a unique number and call made to the particular

number will directly land on the Station known as Direct Dial In (DDI) or Multiple

Subscriber Number (MSN)

Direct Dial In (DDI) : T1E1 Trunk

GIVEN: PRI Pilot number: 2630500

Total DDI number range: 100 DDI numbers i.e. from 2630500 to 2630599

Total DDI digit count: 3

Internal extension numbers that are to be mapped: 200 to 299

T1E1 PRI Configuration : DDI Routing

DDI Routing : Case Study 1

Incoming: PRI numbers 2630500 to 2630599 should land on extension numbers

200 to 299

Outgoing: When extensions 200 to 299 make outgoing calls the CLI information

forwarded on the network should be 2630500 to 2630599 respectively

Configure the T1E1 Port parameters along with the IC / OG Ref ID



DDI Routing Ref ID for the Particular IC Ref ID

OG Ref ID 01 & DDI Routing Ref ID 01 with Pilot number configured as 2630500


DDI Mapping done where DDI number 500 to 599 is mapped with flexible(Ext.) numbers ranging from 200 to 299


DDI Routing : Case Study 2

Incoming: Built-In Auto Attendant should be enabled on PRI trunk number 2630500. If

no digit dialled in Built-In Auto Attendant call should land on operator.

PRI numbers 2630501 to 2630599 should land on extension numbers 201 to 299.

Outgoing: When extensions 200 to 299 make outgoing calls the CLI information

forwarded on the network should be 2630500 to 2630599 respectively.



DDI Incoming Ref table with IC Ref ID 01 configured with DDI Routing Ref ID 01 & TFT 01


OG Ref ID 01 & DDI Routing Ref ID 02 with Pilot no. configured as 2630500

DDI Mapping for incoming done for 501 to 599 on 201 to 299 with DDI Ref ID 01


DDI Mapping for outgoing done for 500 to 599 on 200 to 299 with DDI Ref ID 02

DDI Mapping for incoming done for 501 to 599 on 201 to 299 with DDI Ref ID 01


TFT defined in the T1E1 port parameters referred when incoming call comes on DDI number 500 which is not mapped in DDI IC table. Built-In Auto Attendant is enabled

Outgoing Call Management

Station Basic Feature Template

In ETERNITY you can use the services of different networks like CO, Mobile, ISDN, VoIP

An outgoing call can be a call:

1. To another extension number (number dialed without grabbing a trunk line)

2. To an external number (number dialed after grabbing a trunk line)

3. To a number in Closed Used Group (External number without grabbing a trunk line)

At the time of Outgoing system checks time table, call privilege, Trunk access

code(TAC), call budget (if assigned) and trunks allowed for outgoing call

Outgoing Call Management

1. SLT Parameters

2. DKP Parameters

3. SIP Extension Setting

4. ISDN terminal Parameters

Station Basic Feature Template (SBFT)

Outgoing Trunk Bundle Group

Outgoing Trunk Bundle (Member)

Procedure

SLT Parameters

DKP Parameters

SIP Extension settings


No Calls = OG on trunk call Block All Calls = All OG on trunks allowed


Access Code (TAC)

Outgoing Trunk Bundle Groups

Outgoing Trunk Bundle

Applicable for BRI and T1E1

Ascending Order: Always 1st Trunk will be selected for an outgoing call if its not

free then 2nd Trunk i.e. 001 – 128

Descending Order: Always the Last say 30 (T1E1) selected if not free then 29th one

& so on i.e. 128-001

Cyclic: Always next Trunk is picked up for a new Out Going Call

OG Trunk Bundle : Rotation Type

ANT (Automatic Number Translation)

The ANT modifies the number/part of a number dialed by the user to relevant

number that can be sent via the trunk line

ETERNITY Supports 8 ANT Tables & Each table can have 32 number strings

Dialed Number String: 16 (Maximum Length)

Strip Digits: 00 – 16

Add Prefix: 40 (Maximum Length)



Dialed number string = 09724341602 Strip Digit = 01 After Stripping digit new string = 9724341602 Add prefix = +91 Final String to be dialed out = +919724341602

Various Service Provider can offer various call costs for various locations, By

selectively routing the calls on the Trunk line, the call cost can be minimized

LCR chooses the most cost effective Trunks for making OG Calls. All trunks that are

allotted to extensions to make OG calls are assigned a cost factor (01 to 99)

Number Based LCR: Different SP’s offers different rates for different Areas/Phone

Numbers . It uses Store and Forward dialing

Time Based LCR: Different SP’s offers different rates during different time of the day.

Time based LCR uses Online Dialing

Mixed LCR: SP’s rate differs both Time wise and Number wise (Mixed). It uses store

and forward dialing

Service Provider Based LCR

Least Cost Routing

Total 99 different no. strings can be configured & assigned different trunks with different cost factors

Number Based LCR

Cost Factor on Trunks

Number Based LCR

Dials 9

Dials 0

User Grabs Trunk

Select cheapest Service Provider as per time (8 Entries)

Time Based LCR

Time Based LCR

User Grabs Trunk

Dials 9

Time zone: 9:00 To 13:00



Select cheapest Service Provider as per time & number

Number + Time Based LCR

99 different number strings for 8 Different Time zone can be configured with preference of trunks defined by the cost factor

4 different time zones supported

SP (Service Provider) offers different rates for calling a number of his own network

and different rates for calling a number in another network

When the number is dialed out the system ignores the area code and then starts

checking number and route the calls accordingly

Programmable ignore digit count in the Area Code Table

SP Based LCR

CO 001: BSNL line, Cost factor: 05 CO 002: Tata Line, Cost factor: 06

SP Based LCR

0265: Vadodara code / 022 : Mumbai code, Strip the Area codes Hence the digit dialed out will consider 2: BSNL / 6:Tata from the LCR :SP Based

SP Based LCR

Select starting code of service providers as

per your requirements

SP Based LCR

Mumbai Code 022 367678

Vadodara: 0265 334456

RELIANCE

SP Based LCR

Dial 0265 334456 Ignore Digit : 4 From SP table : 3 referred

Dial 022 367678 Ignore Digit : 3 From SP table : 3 referred

Reliance trunk assigned in SP table for digit 3

Call Placed

Call Placed

TFT

(Trunk Features Template)

Trunk Features Template

• Set of features that defines the behavior of a Trunk

• 50 different trunk features templates can be assigned.

• TFT is assigned to the Trunk ports such as CO, T1E1 PRI, BRI , GSM, E&M & SIP


8 Different Time Tables are there

Time Table

8 Different Time Tables: Schedule of 3 Time zones (WH,BH,NH) for Entire week


20 Operators are there

Operators

Operators Time zone wise: E.g. : When a station dials 9 call is routed to the routing group defined as operator in the SBFT for the particular zone

Priority

SMDR OG Storage Enable Flag

SMDR IC Storage Enable Flag

Hold on DSS key Press Enable Flag

Force Account Code Enable Flag

Fax Landing Group

Call Cost Calculation Pulse Rate option

Call Cost Calculation Time Schedule

Some parameters configured in

Trunk Features Template (TFT)

Each Trunk of Eternity can be assigned a Priority level ranging from 1 To 9 with 1 being

the lowest and 9 being the highest priority

Whenever there are incoming calls on multiple trunks, the call on the trunk with

higher priority will be answered by the Operator station first

By Default priority of all trunks is set to 9

Priority on Trunks

This flag is used to enable/disable the storage of details of outgoing calls from the trunk. By default enabled.

SMDR OG Storage

SMDR OG Storage

This flag is used to enable/disable the storage of details of incoming calls on the trunk. By default enabled.

This flag defines the ‘Hold’ state of the external called party, when

an extension user presses a DSS key to dial another port

E.g. : Suppose DKP-001 is in speech with external party on trunk port CO-002 and amidst

the call he presses a DSS key to call another another extension port DKP-002

Hold Flag Enabled: CO-002 will be played Music on Hold, DKP-001 will get RBT and call

placed on DKP-002

Hold Flag Disabled: CO-002 will be disconnected. DKP-001 will get RBT and call placed on

DKP-002

SMDR OG Storage

When this Flag is enabled, the system will prompt extension users to dial Account code

whenever they grab a Trunk to dial out a Number

System will allow extension users to dial out numbers only after they have dialed the

Account code or Name.

Details of all calls dialed out with account code are recorded in Station Message Detail

Recording report.

Forced Account Code Flag

Eternity can calculate the cost of calls made by a station

When a call is made the Call Cost Rate option & the Call Cost Time Schedule defined in

the TFT of the trunk is checked

According to the pulse rate option (1,2,3,4) and the area code the pulse rate type is known

Then the time of call is verified with the time schedule/zone defined T1, T2, T3 & T4

Duration and cost of 1st unit & Additional units of the pulse rate type corresponding to

that time schedule is then found and used to calculate the call cost

Business Feature License is Required for activation of this feature in ETERNITY V10

Call Cost Calculation (CCC)

ETERNITY provides customization to calculate the cost for external calls automatically

& there is no need of additional Call Billing Software to calculate the cost for external

calls made from a Station

Unit charges and service charges in the CCC General Parameters have to be

programmed in the system.

In case of “Polarity Reversal” on CO or “Connect Signal” on T1E1 Trunk then following

parameters has to be programmed in the System Parameters: Area Codes ,Time

Zones, Pulse Rates

Eternity supports 4 Time Zones, 32 pulse rate types, 999 area codes


System will check the call cost calculation pulse rate option and the time zone T1, T2, T3 or T4 within which the call is made

According to the Area code defined here & the pulse rate option defined in the TFT the Pulse Rate Type is selected from this Table

This table is referred to find whether its Normal Working Day or Holiday so as to refer Normal Pulse Rate Table or Holiday Pulse Rate Table accordingly

1st Unit & Additional Unit cost defined here : Normal Pulse Rate Table

1st Unit & Additional Unit cost defined here : Holiday Pulse Rate Table

Cost of call = cost of first unit + (number of additional units * cost of additional units) + service charge

Service charge

PSTN

Route 1 Rs.1 for 120 sec

Route 2 Rs.1 for 60 sec

9974099763

Note: LCR rule applicable here. If Route1 is busy let the caller to use Route2 (Costlier)


Different service providers offer different schemes

Define Call Budget with Specific Amount and Minutes

Applicable to CO, DS1, BRI, GSM/Mobile and VoIP

Lock Trunk Once Budget gets Exhausted

Amount/Minutes/Calls assigned on Trunk can be Changed to a Specified Value,

Manually or Automatically on Specified Date of Every Month

Trunk Budgeting

If Call Budget type defined is Amount. Say suppose Rs. 9999 is defined. Cost of each call will be calculated using CCC table. Say 1 unit & also Additional unit = 180 sec = 1.10 Rs. = 3 minutes Total calls: 1st call : 2 minutes = 1.10 Rs. 2nd call : 3 minutes = 1.10 Rs 3rd call : 4 minutes = 1.10 +1.10 = 2.20 Rs. Total = 3.30 Rs. In this manner when the amount exceeds Rs. 9999 calls wont be allowed to be made from that trunk

Similarly if Call budget Type defined is in Minutes say 22222 minutes. Then if total call duration of all calls made using that trunk exceeds 22222 minutes further calls wont be enabled

Similarly Call budget Type - Calls say 2000 is defined then total 2000 calls will be permitted for that trunk

Trunk Budgeting

If Scheduled Reset Flag is Enabled than call Budget will get Reset on the Defined Date

Trunk Budgeting

Trunk Budgeting

Trunk Budgeting

Trunk Budgeting

Trunk Budgeting

AC Impedance test

AC Impedance test

AC Impedance Test in ETERNITY helps you for a clear, audible and echo-free speech over CO trunk.

This test will provide you to set the most appropriate values for CO Trunk Parameters: • AC Impedance • CO Termination • CO Line Type

You can conduct the test by: • Making an outgoing call • Or by ongoing incoming call

AC Impedance test-OG call

Define the fields like phone number on

which call is to be made and through which port

AC Impedance test-IC call

AC Impedance Test

These are the values generated after the

test

You can now apply these values on any of the trunks

SBFT

(Station Basic Feature Template)


• Set of features that defines the basic features of a station

• 50 different Station Basic Feature templates can be assigned.

• SBFT can be assigned to following port types : SLT, DKP, E&M, PRI, BRI, VOIP

Time Table Toll Control Level 2: Call Privilege

Operator Toll Control Level 3: Call Privilege

COS Toll Control Level- Call Budget Consumed

Call Budget Enable Flag Store Outgoing Calls

Toll Control Level 0 (WH , BH & NH):

Call Privilege

Store Incoming calls

Toll Control Level 1: Call Privilege

Parameters configured in

Station Basic Feature Template (SBFT)


8 Different Time Tables


20 different Operators, E.g. : When a station dials 9 call is routed to the routing group defined as operator in the SBFT for the particular zone

Group of features that can be flexibly assigned to different users according to the

Requirement

Different COS can be assigned for a Station and trunk in different Time Zones as per

selected in its SBFT & TFT

Almost 56 different features and 20 different COS can be configured as per

Requirement

Assign the COS level in the desired SBFT Time Zone wise & assign the SBFT to Station

Class Of Service

When call budget is enabled for a station it limits the out going calls made from the Station according to the budget assigned to the station

The Budget exhaust period is 1 month (fixed)

How it Works??????

When an extension allotted call budget makes a call, system checks its budget

If consumed amount is within the budget limit, system allows to make call according to the toll control levels defined for the station

After the call ends system calculates & adds the call amount to the extension’s account

If the consumed amount exceeds the budget limit, system will consider the call budget exhausted

Hence the extension user will be allowed to make calls only as per the Toll control assigned for the call budget consumed state

Call Budget

How to assign Call Budget to a station?

Login as System Administrator

Extension – Select the Extension that has to be allotted budget



Assign call budget amount

What action needs to be taken if assign call budget is consumed ??


An expense control feature that enables to define a call privilege to an extension

Call privilege types:

No calls Local calls

Regional calls National calls

All calls Limited calls 1,2,3

International calls

The allowed & denied list for these can be programmed by selecting the

corresponding privilege in the Regional settings (Jeeves)

Toll control is not applicable for Emergency numbers

Toll Control

Toll control level 0 : Time zone based. It supports an additional call privilege called

Limited calls. The allowed and denied numbers are programmed in the corresponding

external number list

Toll control level 1 : Default privilege- Local Calls

Toll control level 2 : Default privilege- National Calls

Toll control level 3 : Default privilege- No Calls

Level 1,2 & 3 are not Time zone based

Toll control-Call budget consumed: Applicable when Call budget is enabled for extension

& the call budget assigned has already been consumed. In this case the extension will

be enabled to make calls according to the call privilege defined in this field

Toll Control Levels

Toll Control Levels

Toll control level options

Allows an extension to change his Toll control level

Allows the SA/Operator to change the toll control level assigned to extensions

Assign a station COS group with Dynamic Lock and the Decrement Dynamic Lock

Timer for Internal Calls enabled

Dynamic lock : Manual

Extension user sets dynamic lock manually by entering the user password & selecting

the toll control level Or

The operator sets dynamic lock manually by entering the extension number and

selecting the toll control level.

Dynamic lock timer set to 00

Dynamic Toll Control

Dynamic lock : Automatic

Allows an extension or an operator to select a desired toll control level and set the

Dynamic lock timer (01 to 99 minutes)

How it Works?????

When set, System waits for the duration of timer. At end of each outgoing call made

during this period the system will restart timer again. If no call made till expiry of timer,

system will change the toll level back to the previous level

If ‘Decrement Dynamic Lock Timer - Internal Calls’ is enabled in the COS of the

extension and an internal call is made during the period of the lock timer then the

system will start decrement of the timer and will change the toll control level to the

previous level on expiry of the timer.

When Dynamic Lock – Manual is set (Timer set to 00), the extension user / Operator

must dial the Feature access code to restore the previous Toll Control Level

When Dynamic Lock – Automatic is set (Timer set to desired number of minutes),

the system will restore the previous Toll Control Level at the end of the Timer

The default User Password should be changed so as to enable the Dynamic Lock

Feature for the particular user / Extension.

Points to recall for Dynamic lock

To set Dynamic lock level : Dial 141 - Enter User Password - Select Toll Control Level :

0,1,2 or 3 (DKP) / Dial 0,1,2 or 3 - Press Enter Key (DKP) - Confirmation tone

To set Dynamic Lock - Manual : Dial 142 - User Password - 00 (Lock Timer in minutes)

- Confirmation tone / Replace Handset

To set Dynamic Lock - Automatic : Dial 142 - User Password - XX (Lock Timer in

minutes max 99) - Confirmation tone - Replace Handset

Dynamic lock : Extension User : How to Use ???

Enable ‘Allow SA commands’ in the COS of the Extension from which SA login is done

To change Dynamic lock level (DKP): Dial 1072 002 - Enter Extension number on

prompt - Select the option ‘Change Toll Ctrl. Level’ - Press Enter & select the desired

Toll Control Level 0,1,2 or 3 -Confirmation Tone

To set Dynamic lock level (SLT): Dial 1072 002 - Feature Tone - Dial Extension number -

Feature Tone - Dial 2 : Code for ‘Change Lock Timer’ - Dial 00 - Confirmation Tone

Dynamic lock : From SA mode : How to Use ???

Dynamic Lock Manual : SA Mode

DKP : Dial 1072 002 - Extension number - Select Change Lock

Timer - 00 minutes - Confirmation Tone

SLT : Dial 1072 002 - Extension number - Dial 2 (Change Lock

Timer) - Dial 00 - Confirmation tone -Replace Handset

Dynamic Lock Automatic : SA Mode

DKP : Dial 1072 002 - Extension number - Select option ‘Change

Lock Timer’ - Enter Timer value (max 99 minutes) -

Confirmation Tone

SLT : Dial 1072 002 - Feature Tone - Extension Number- Dial 2

(Change Lock Timer) - Dial number of minutes of Timer -

Confirmation Tone - Replace Handset

2014 ETERNITY Level 1 Module

Technology

5mm audio

ic ref id

toll control

hardware 10s

hardware 12s

sp based lcr

digital output

digital input