2011 Benchmarking Presentation Summary

2011 IAMFA2011 IAMFA

Keith McClanahanKeith McClanahan

Facility Issues Facility Issues

(928) 213-9767(928) 213-9767

[email protected]@facilityissues.comom

Benchmarking Benchmarking Summary Summary

IAMFA Benchmarking SummaryIAMFA Benchmarking Summary

Bench . mark . ing: The search for industry best practices that lead to superior performance

Benchmarking - What Is It?Benchmarking - What Is It?

Facility Issues


Benchmarking Groups Benchmarking Groups Include…Include…

Museum and Cultural Institutions (IAMFA) Corporations with Multiple Sites Facility Managers Roundtable IFMA’s Utility Council Outsource Providers Telecommunications Distribution / Warehousing Research Facilities Benchmarking Group

Facility Issues


IAMFA Benchmarking ParticipationIAMFA Benchmarking Participation

Facility Issues

YearYear 0707 0808 0099

1010 1111

First time First time participantparticipant

88 2020 99 55 66

Previous Previous participantparticipant

4242 4040 4422

4646 4242

Total participationTotal participation 5050 6060 5511

5151 4848


IAMFA BenchmarkingIAMFA Benchmarking

Facility Issues



Facility Issues

2010

2011



Facility Issues

2010 2011


To show current performance To show performance trends To track sustainability To learn from each other

Benchmarking – Benchmarking – Why do institutions Why do institutions benchmark?benchmark?

Facility Issues


Benchmarking Benchmarking Process:Process:

8. Repeat

1. Update survey & reach consensus

2. Benchmarking Partners

3. Gather Data

5. Focus on Those That Appear Better

4. Publish Comparisons

6. Implement Ideas

7. Track

Facility Issues


IAMFA Benchmarking – IAMFA Benchmarking – Steering Committee MembersSteering Committee Members

Facility Issues

• Joe Brennan – SFMOMA• Lauren Friedman, Getty• Charon Johnson, Library of Congress• Kendra Gastright - Smithsonian Institution• Guy Larocque – Canadian Museum of Civilization• Patrick Jones – Art Institute of Chicago• Randy Murphy – LACMA• Jack Plumb, National Library of Scotland• David Sanders, Natural History Museum• Kevin Streiter, High Museum of Atlanta• Tony van Noordenburg, Museum of Victoria• Harry Wanless – The British Library• Tony Young, Carnegie Museums


IAMFA Benchmarking – IAMFA Benchmarking – Steering CommitteeSteering Committee

Facility Issues

Major Responsibilities…

•Review and adjustment of survey questions•Assistance in identifying new participants•Format and layout of Report•Guidance in establishing the Benchmarking

Meeting Agenda•Always looking for ways to improve & add

value


Benchmarking Process:Benchmarking Process:


2. Choose Partners

3. Gather Data


Facility Issues


IAMFA BenchmarksIAMFA Benchmarks

Facility Issues

2009 Median: 23.73 KWH/GSF

2010 Median: 23.50 KWH/GSF

2011 Report



Facility Issues



Facility Issues


IAMFA IAMFA Benchmarking – Benchmarking – Building LabelBuilding Label

Facility Issues



Facility Issues


IAMFA Benchmarks - 2011IAMFA Benchmarks - 2011

Facility Issues2009 Median: $14.87/GSF

2010 Median: $11.80/GSF



Facility Issues



Facility Issues



Facility Issues


End of Report Cycle ReportingEnd of Report Cycle Reporting

Communication Strategy for Different Groups

FM Organization – Key charts in a highly visible location

Customers / Users – A short written summary report including where we stand and what we are doing to improve

Senior Management – A Presentation of Key Findings and Action Plans

Facility Issues


Components of Successful Components of Successful BenchmarkingBenchmarking

For the Final Report…Score Your Site by Category i.e

Utilities, Maintenance, Custodial…Needs WorkOKDoing Great

Prioritize Action Items Based On Your Business Situation

Facility Issues


Benchmarking data in the past Benchmarking data in the past year was used to… year was used to…

Establish operating budget for a new museum California

Establish staffing levels for a new museum in Florida

Evaluate outsourcing optionsEvaluate energy targets for cultural

institutions in AustraliaDetermine sourcing options for

electricityEstablish temperature/humidity set

points in galleriesFacility Issues


Process:Process:


2. Choose Partners

3. Gather Data

5. Focus on Those That Appear Better


Facility Issues


Benchmarking WorkshopBenchmarking Workshop

Facility Issues



Facility Issues



Facility Issues


Benchmarking Benchmarking WorkshopWorkshop

Facility Issues


BenchmarkinBenchmarking g WorkshopWorkshop

Overview of Overview of each each participating participating institutioninstitution

Facility Issues


Benchmarking Benchmarking WorkshopWorkshop

Facility Issues



Facility Issues

2011 Report


Benchmarking Benchmarking Workshop – Workshop –

Discussed CO2 Discussed CO2 control options control options & & implementationimplementation

Facility Issues

IAMFA Benchmarking SummaryIAMFA Benchmarking SummaryFacility Issues

Benchmarking Workshop – Benchmarking Workshop – Temperature set pointsTemperature set points


Discussed New Discussed New

Lighting Lighting TechnologiesTechnologies

LED Lighting in LED Lighting in galleriesgalleries

Facility Issues


Reducing energy costs / consumption

Emphasis on sustainability and “green”

Outsourcing doesn’t seem to be a big issue this year.

Overall Trends …Overall Trends …

Facility Issues


Strategic Vision….

• No / Minimal surprises

• Understand Where They “Add Value”

• Up to date Strategic Plans


Facility Issues


Service Levels:• Basic services• Additional services

(user pays)

Improving productivity• Handhelds• Wrench-time• Increasing PM


Facility Issues

IAMFA Benchmarking SummaryIAMFA Benchmarking SummaryFacility Issues

Thank You

2011 Benchmarking Presentation Summary

Technology

benchmarking process

benchmarking data

benchmarking groups

short written summary

new museum california

final report

update survey

layout of report guidance