Top Banner
© 2007 IBM Corporation 2010 CIO Outlook v2.0 March, 2007 Dave Newbold
16
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: 2010 CIO Outlook report

© 2007 IBM Corporation

2010 CIO Outlook v2.0

March, 2007Dave Newbold

Page 2: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation2 2010 CIO Outlook | March 2007 | v2.0

“The 2010 CIO Outlook is a point of view on future IBM business transformation

and a roadmap for IBM’s CIO organization”

• 2010 trends with impact

• Current opportunity gaps

• Enterprise 2.0

• Employee scenario

• Scorecard to date

CIO Outlook

Page 3: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation3 2010 CIO Outlook | March 2007 | v2.0

Trends with the most business impact in 2010

• Global integration• Participatory internet• Workforce demographics• Software as a service• Virtualized data and devices• Simplicity from design

Page 4: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation4 2010 CIO Outlook | March 2007 | v2.0

Opportunity gaps

• Plans are in place for data, productivity, business process and infrastructure optimization, and transition to services oriented architecture (SOA).

• Therefore, we focused the 2010 CIO Outlook on:

1. Employee driven integration2. Global collaborative innovation3. Aggressive pursuit of simplicity and hosting

“Its all about integration and innovation” - Sam Palmisano, April 25, 2006

Page 5: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation5 2010 CIO Outlook | March 2007 | v2.0

2010 CIO Outlook themes

• Open data to (re)use

• Capture participation

• Transition to simple andopen hosted tools

• Encourage customization

• Reward sharing via reputation

• Integrate results with clients

What makes us special?

Page 6: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation6 2010 CIO Outlook | March 2007 | v2.0

“You will waste your investment in SOAunless you have enterprise information

that SOA can exploit." Gartner Research, 2005

SOA builds a foundation of application and data services that permit business agility and encourage the reuse and ‘remixing’ of components

Integration foundation: Services Oriented Architecture

1.

2.

ServiceFlow

Data

ExistingApplicatio

nsNew

Service Logic

B2BInteractio

ns

Portal Service

SOA/RESTService Request

Str

ate

gy

Tact

ics

Execu

tion

BusinessAdministration

FinanceAdministration

Supply Chain & Distribution

Store/ChannelOperations

ManageCustomers Merchandising

Tra

nsf

orm

ati

on

Vie

w

Planning

LOB Planning

Procurement

Financial Planning

Finance

Treasury

Back Office

Accounting

SCM

Transportation

Inventory

Store Services

Perf. Mgt.MI

Process Design

Alliances

Market Mgt.

Real Estate

IT

HR

Distribution

Logistics

DistributionOps.

Supply/Demand

Customer Sat.

Space Mgt.

ProductDirectory

Vendor Mgt.

Item Mgt.CustomerDirectory

Order Mgt. Store Mgt.

Inventory

Channels

CRM

CustomerAccts.

Store/Channel StrategyLabor

Promotions

IPT

3.

Insights Vendors Store Design

Legal/Reg

Page 7: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation7 2010 CIO Outlook | March 2007 | v2.0

Innovation foundation: Web 2.0* patterns

*We use the expression ‘Web 2.0’ here because of its common usage, it is generally synonymous with the IBM term ‘Situational Applications.’ This paper is a good introduction: http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html

• User-driven adoption• Value on demand• Low cost of entry• Public infrastructure

Service, not software • Recommendations

• Social networking features• Tagging• User comments• Community rights

management

Users add value

• Responsive UIs (AJAX)• Feeds (Atom, RSS)• Simple extensions• Mashups (REST APIs)

Easy to use and remix

Page 8: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation8 2010 CIO Outlook | March 2007 | v2.0

Innovation: Software as a Service (SaaS)

The new generation of hosted

software is:

• Simpler to use

• Easy to deploy and manage

• Easy to customize

• As capable

• Often easier to integrate

• Lower cost

Page 9: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation9 2010 CIO Outlook | March 2007 | v2.0

Enterprise 2.0 (E2.0)

• This combination of SOA, Web 2.0 patterns and SaaS is the core of the 2010 CIO Outlook strategy

• Some analysts call this Enterprise 2.0*

• What is the business value for IBM?• User driven innovation in search, data quality, customer

insight, process improvement, etc.• Simpler more productive solutions for everyone,

especially mobile employees• Integration of user tasks, business processes and social

awareness to improve quality of results• Reduced cost and higher employee satisfaction• Innovate E2.0 solutions for our clients

* Andrew McAfee, Sloan Management Review, Spring 2006

Social

Friending

Blogs

Blog comments

Tagging colleagues

Reputation evaluations

Open wikis

Tagging documents

Open 'Activities' (task scripts)

Using browser scripts

Scripting formal processes

Desktop task mash-ups

Extending internal apps. (via script)

Writing Situational Applications

Desktop widgets

Data APIs

REST Services APIs

Web Services

TechnicalEn

terp

rise

2.0

Spec

trum

Page 10: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation10 2010 CIO Outlook | March 2007 | v2.0

Example: Building employee profiles How can we do a better job finding the right people, building relationships and trust?

• Auto profiling?

• Better search?

• Include patents?

• Include blogs?

• Encourage tagging and then exploit it!

Page 11: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation11 2010 CIO Outlook | March 2007 | v2.0

Example: Building employee profiles

How can we do a better job finding the right people, building relationships and trust?• Auto profiling?• Better search?• Include patents?• Include blogs?• Encourage tagging

and then exploit it!• Social network

from tags

Page 12: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation12 2010 CIO Outlook | March 2007 | v2.0

Example: Employee desktop now and then

Current employee desktop:• Many generalized tools• Integration via cut&paste• Business process are ad hoc• Success depends on personal experience and network• Limited mobility and client access

Future employee desktop:• Simple, hosted tools• Integrated by Activities and feeds• Business process visible and reused• Success depends on community• All components mobile and accessible

Page 13: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation13 2010 CIO Outlook | March 2007 | v2.0

Detail: Employee desktop elements

Client dashboard• Custom assembled for client by the employee• Allows extranet access• Is a Situational Application

Mobility• All Workplace components accessible at anytime

Catalog• Desktop widget • Task specific ‘mash-ups’ sharing

Activities• Task oriented view • Shared and refined by everyone– all with tags, ratings, reputations and recognition

Page 14: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation14 2010 CIO Outlook | March 2007 | v2.0

Inhibitors

Critical issues are:

• Opening enterprise data for reuse• Creating web 2.0 component examples• Creating lightweight infrastructures:

• Catalogs• Federated and more secure identity (Higgins) • Enterprise TR3 (tagging, rating, reputation and

recognition)• Massive, reliable and inexpensive data stores

• Giving permission to employees

“User acceptance is our measure of

success”

Page 15: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation15 2010 CIO Outlook | March 2007 | v2.0

2003 2004 2005 2006 2007 2008 2009 2010

Leading indicators

TAP

Early

Ado

pter

Mem

bers

hip

(‘000

s)

200

175

150

125

100

75

50

25

Uniq

ue ta

gs c

reat

ed (c

umul

ative

000

’s)

70

60

50

40

30

20

10

Collaborative innovationenvironment

ValuesJam: employees co-create IBM corporate values

Early adopter program and component catalogs Dynamic

workplace

Open security

Business Process visualizationson desktop

Very low coststorage

Web identity and reputation

Enterprise tagging server

Page 16: 2010 CIO Outlook report

IBM CIO Technology and Innovation

© 2007 IBM Corporation16 2010 CIO Outlook | March 2007 | v2.0

…or with a billion-person

workforce?