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20090402 Improving Communication Skills 42s Rkm 090330074953 Phpapp01

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    3 October 2010 1

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    3 October 2010 3

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    3 October 2010 4

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    3 October 2010 5

    Think > listen > talk

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    3 October 2010 6

    Communication Goals

    To change behavior

    To get action

    To ensure understandingTo persuade

    To get and giveInformation

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    3 October 2010 7

    Why is

    communicationimportant ?

    Why is

    communicationimportant ?

    Inspires confidence Builds respect

    Helps make friends

    Reveals your ability to others

    Develops a distinct personality

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    883 October 20103 October 2010

    We need toWe need to

    improve communication... asimprove communication... as70 % of our communication efforts are:70 % of our communication efforts are:

    misunderstoodmisunderstood

    misinterpretedmisinterpreted

    rejectedrejected

    distorted ordistorted ornot heardnot heard

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    3 October 2010 9

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    3 October 2010 10

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    3 October 2010 11

    PEOPLEPEOPLE AREARE INFLUENCED,INFLUENCED,

    PROBLEMSPROBLEMS AREARE SOLVED,SOLVED,

    CHANGESCHANGES AREARE FACILITATED,FACILITATED,

    EXCELLENT RELATIONSHIPSEXCELLENT RELATIONSHIPS AREARE DEVELOPED,DEVELOPED,

    DESIRED RESULTSDESIRED RESULTS AREARE ACHIEVED,ACHIEVED, ANDAND

    SUCCESSSUCCESS ISIS ENSURED.ENSURED.

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    3 October 2010 12

    PLAYSPLAYSA VITAL ROLEA VITAL ROLE

    IN DISCOVERINGIN DISCOVERING

    OURSELVES&OURSELVES&

    THE WORLDTHE WORLD

    AROUND USAROUND US

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    3 October 2010 13

    THE QUALITY OF YOUR LIFE

    IS THE QUALITY OF YOUR COMMUNICATION ~

    BOTH WITH YOURSELF & OTHERS

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    3 October 2010 14

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    3 October 2010 15

    EFFECTIV

    EC

    OMMUNICA

    TIONEFFEC

    TIVE

    C

    OMMUNICA

    TIONIS NOT JUST GETTING THE MESSAGEACROSSIS NOT JUST GETTING THE MESSAGEACROSS

    BUT ITSBUT ITSACCEPTANCEACCEPTANCE

    FROM ITS INTENDED RECEIVERSFROM ITS INTENDED RECEIVERS

    WHICHWHICH CAUSES THE EXPECTED BEHAVIOURCAUSES THE EXPECTED BEHAVIOUR

    FROM THE RECEIVERS OF THE MESSAGEFROM THE RECEIVERS OF THE MESSAGE

    ONLY THEN, THE RECEIVERSONLY THEN, THE RECEIVERS

    WILL BE WILLING TOWILL BE WILLING TO

    CONVERT THE COMMUNICATIONCONVERT THE COMMUNICATIONINTO ACTIONINTO ACTION

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    3 October 2010 16

    LISTEN TO,LISTEN TO,

    OBSERVE &OBSERVE &

    INTERPRETINTERPRET

    ALLFORMS OFLANGUAGEALLFORMS OFLANGUAGEIS ESSENTIAL FORIS ESSENTIAL FOR

    EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION

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    3 October 2010 17

    Love is so caringCOMMUNICATIONCOMMUNICATION

    INCLUDESINCLUDES

    BODYLANGUAGE,BODYLANGUAGE,

    TONALITYOF VOICE &TONALITYOF VOICE &

    THE WORDSYOUUSE.THE WORDSYOUUSE.

    55%55% ++

    38%38% ++7%7% ==

    COMMUNICATIONCOMMUNICATION

    INCLUDESINCLUDES

    BODYLANGUAGE,BODYLANGUAGE,

    TONALITYOF VOICE &TONALITYOF VOICE &

    THE WORDSYOUUSE.THE WORDSYOUUSE.

    55%55% ++

    38%38% ++7%7% ==

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    3 October 2010 18

    Interruptingto complete others sentences

    Preparing

    our response before someone hascompleted speaking

    Multitasking

    while listening

    Filteringcontent or meaning

    based on our opinion / prejudice

    about the speaker

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    1. MAKESURE THAT1. MAKESURE THAT

    BODYLANGUAGE,BODYLANGUAGE,YOUR WORDS &YOUR WORDS &

    TONALITYTONALITY

    ARECONGRUENTARECONGRUENT

    [ ALIGNED AND SENDING THE SAME MESSAGE ][ ALIGNED AND SENDING THE SAME MESSAGE ]

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    2. MAINTAINING EYECONTACT2. MAINTAINING EYECONTACT

    [ EXPRESSION OF YOUR INTEREST ][ EXPRESSION OF YOUR INTEREST ]

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    3. IMPROVEYOUR VOICECULTURE3. IMPROVEYOUR VOICECULTURE

    [ MAKE IT INTERESTING ][ MAKE IT INTERESTING ]

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    4. BEPOSITIVE, PRECISEAND CLEAR4. BEPOSITIVE, PRECISEAND CLEAR

    [ ~ Dont forget to complete the work by tomorrow. ][ ~ Dont forget to complete the work by tomorrow. ][ ~ Please remember to complete the work by tomorrow. ][ ~ Please remember to complete the work by tomorrow. ]

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    5. GOOD LISTENING5. GOOD LISTENINGSUPPLIESSUPPLIES

    THE BUILDING BLOCKS OFTHE BUILDING BLOCKS OF

    GOOD UNDERSTANDING ANDGOOD UNDERSTANDING AND

    GOOD COMMUNICATION SKILLSGOOD COMMUNICATION SKILLS~ Listening is an active process involving :~ Listening is an active process involving :

    EarsEars for verbal communicationfor verbal communication

    EyesEyes for nonfor non--verbal communicationverbal communication

    BodyBody for gesturesfor gestures

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    66.. WELLWELL--TIMED PAUSESTIMED PAUSESGIVE TIMEFORGIVE TIMEFOR

    EXPLANATION,EXPLANATION,

    EVALUATION &EVALUATION &DEVELOPMENT OF THOUGHTDEVELOPMENT OF THOUGHT

    ~ Facial expressions reveal the difference between~ Facial expressions reveal the difference between

    a pregnant pause and an embarrassed silencea pregnant pause and an embarrassed silence

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    7. SUMMARISING7. SUMMARISING

    ISAN ESSENTIALSKILLISAN ESSENTIALSKILL

    WHICH TAKESSTOCK OFWHICH TAKESSTOCK OF

    THE

    MA

    INP

    OINTS

    C

    OVE

    RE

    DTHE

    MA

    INP

    OINTS

    C

    OVE

    RE

    D

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    8. EMPATHIZE8. EMPATHIZEWITH THE RECEIVER OF THE MESSAGEWITH THE RECEIVER OF THE MESSAGE~ put yourself in the other persons position,~ put yourself in the other persons position,

    understand the other persons perspectiveunderstand the other persons perspective

    and then proceed to interactand then proceed to interact

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    10. KEEP THECOMMUNICATION SIMPLE10. KEEP THECOMMUNICATION SIMPLE

    ~ say it in simple sentences, with no twists and turns~ say it in simple sentences, with no twists and turnscommunicate to express but not to impresscommunicate to express but not to impress

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    11. TELL IT AND TELL IT AGAIN,11. TELL IT AND TELL IT AGAIN,

    IF NECESSARYIF NECESSARY~ tell the point once~ tell the point once

    then come back andthen come back and

    hit it again, and again.hit it again, and again.

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    12. COMMUNICATE WITH CONFIDENCE12. COMMUNICATE WITH CONFIDENCE~ communication exposes~ communication exposes

    your inner thoughts, feelings and sentiments.your inner thoughts, feelings and sentiments.

    Your confidence, or the lack of it,Your confidence, or the lack of it,

    is getting transparently revealed.is getting transparently revealed.

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    13. PRACTICE THEART OFCOMMUNICATING13. PRACTICE THEART OFCOMMUNICATING

    ON PAPERON PAPER~ thinking on paper & saying on paper~ thinking on paper & saying on paper

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    14. COMMUNICATION IS IRREVERSIBLE14. COMMUNICATION IS IRREVERSIBLE~ communication cannot be reversed~ communication cannot be reversed

    [ reversible processes[ reversible processes water and icewater and iceirreversible processesirreversible processes milk and coffee ]milk and coffee ]

    Only minimizing the hurt feelings is possible,Only minimizing the hurt feelings is possible,but the damage has already been done.but the damage has already been done.[ ~ forgive but not forget ][ ~ forgive but not forget ]

    Be highly careful, thoughtful and purposefulBe highly careful, thoughtful and purposeful

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    15. COMMUNICATION15. COMMUNICATION IS MOREIS MOREAPEOPLEPROCESS THANAPEOPLEPROCESS THANALANGUAGEPROCESSALANGUAGEPROCESS

    ~ communication is a series of actions and reactions~ communication is a series of actions and reactionscommunication influences our own and that of otherscommunication influences our own and that of others

    behaviourbehaviourcommunication reflects the true personality of ancommunication reflects the true personality of an

    individualindividual

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    16.16.COMMUNICATIONCOMMUNICATION

    CAN ALWAYS BE IMPROVEDCAN ALWAYS BE IMPROVED~ practice, more practice and much more practice~ practice, more practice and much more practice

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    17. COMMUNICATION AND FEEDBACK17. COMMUNICATION AND FEEDBACK

    ~ feedback ensures that message has been received~ feedback ensures that message has been receivedin the manner, that was originally intendedin the manner, that was originally intended

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    18. COMMUNICATION AND CLARITY18. COMMUNICATION AND CLARITY

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    19. COMMUNICATION AND COMMITMENT19. COMMUNICATION AND COMMITMENT

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    20. COMMUNICATION AND CHARACTER20. COMMUNICATION AND CHARACTER

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    3 October 2010 39

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    3 October201040October31, 2002

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    3 October 2010 41

    In caseYOU likedthisspeech and presentation

    ~ for listening to morespeeches and

    for viewing morepresentations,Please Visit:

    http://www.viswam-becomingbetter.blogspot.com

    http://www.archive.org/details/HowToExcelInWork

    Incase YOU wantto see somemorepresentations :

    Pleasevisit:www.slideshare.net/viswanadham

    In case YOU want to give some feedback /contact me :[email protected]

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    3 October 2010 42

    Links to

    Prof.

    V.

    Viswanadham

    Links to

    Prof.

    V.

    Viswanadham

    Link to Presentation slides

    Link to Audio Files

    Link to Blog