2004 2004 Annual Report Annual Report Рiчний Звiт
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20042004Annual ReportAnnual Report
Рiчний Звiт
1www.rbua.com
Змiст
Vision, Mission, Values 34Foreword of the Chairman of the Management Board 36Managment Report 38
Key Figures Trend 39Corporate Banking 40Retail Banking 42
Call Center 48SCSQ (Superior Customer Service Quality) 49Financial Statement 50
Independent auditors’ report 51Balance sheets 52Statements of income 53Statements of changes in shareholders' equity 54Statements of cash flows 55
Acknowledgements and Awards 56Social Activity 57Main Financial Products 58Branch Network 60The Bank’s Management 63
The RZB Group and Raiffeisen International at a glance 64Addresses and contacts of selected RZB Group-members 66
Content
Бачення, Мiсiя, Цiнностi 2Звернення голови Правлiння 4Звiт Правлiння банку 6
Основнi показники дiяльностi 7Корпоративний бiзнес 8Приватнi клiєнти 10
Довiдковий центр 16Програма «Послуги найвищої якостi» 17Фiнансовий звiт 18
Звiт незалежних аудиторiв 19Баланс 20Звiти про прибутки та збитки 21Звiти про змiну у власному капiталi 22Звiти про pух грошових коштiв 23
Вiдзнаки та нагороди 24Соцiальна дiяльнiсть 25Основнi фiнансовi послуги 26Мережа фiлiй 28Керiвництво банку 31Група РЦБ та Райффайзен Інтернешнл 32
Змiст
Vision, Mission, Values
Vision, Mission, Values
35www.rbua.com
Vision, Mission, Values
Vision• Raiffeisenbank Ukraine — the leading Ukrainian bank, part of Raiffeisen International Group.
• Raiffeisen International Group is the leading banking group in Central & Eastern Europe.
Mission• We seek long-term customer relationships.
• We provide a full range of highest quality financial services in Central & Eastern Europe.
• As a member of the RZB Group we co-operate closely with Raiffeisen Zentralbank and the
other members of the Austrian Raiffeisen Banking Group.
• We achieve sustainable and above-average return on equity.
• We empower our employees to be entrepreneurial and to show initiative and we foster their
development.
Gable CrossThe symbol of Raiffeisen Group is the Gable Cross, which
decorates roofs and symbolises peace and wellbeing.
Raiffeisenbank Ukraine (RBUA) was founded in March 1998as a subsidiary bank of Raiffeisen Zentralbank Vienna.RBUA’s banking license (No. 191 of 03.12.2001) enablesthe bank to provide a full range of banking services not onlyto corporate clients but also to individuals.
Today RBUA is among the top10 Ukrainian banks in terms oftotal assets, capital and loan portfolio.
Vision, Mission, Values
36 www.rbua.com
Foreword of the Chairman
Dear Sirs,
The year 2004 was a very successful year for Raiffeisenbank Ukraine. We have been developing more
quickly than the Ukrainian banking system in general, consequently our market shares have grown in
many market segments. You will see this in our financials in the annual report you hold in your hands.
As before, the basis for the bank’s financial success were its corporate clients. The volume of project
finance deals has doubled within the year. The growth leader in volumes among corporate loans was
construction project finance.
During last year the corporate bonds portfolio of Raiffeisenbank Ukraine increased by 6.5 times.
Together with dynamic growth of the own bonds portfolio the bank became more active on the capital
market and actively participated in bond issues as lead-manager and underwriter.
As of the end of 2004 the bank entered the top 10 Ukrainian banks in the bonds market dealing mostly
with corporate rather than state bonds.
Being one of the leaders in corporate banking, the bank is heading confidently towards leadership
in retail banking. Last year was remarkable in the development of this segment of banking services: we
Foreword of the Chairman of the Management Board
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Foreword of the Chairman
started mass sales of retail products and results appeared immediately: actually within one year since
the launch of loans for private clients, Raiffeisenbank entered the list of the top10 Ukrainian banks,
granting loans to individuals.
The number of current and deposit accounts increased dynamically. This led to an increase in clients’
account balances and a considerably increased share in Ukrainian liabilities in the bank’s balance sheet
structure.
Another achievement in 2004 relates to the branch network development. This year our network of
branches and representative offices of Raiffeisenbank Ukraine reached the break-event point and
became profitable.
The number of corporate clients doubled. This is another evidence of active performance of branches
which have not only entered new regions but also earned a good reputation as financial institutions. The
trust to our branches and representative offices boosted the growth of the customer base. Also, the bank
started SME (small & medium enterprises) business. Today we offer our banking products to all
groups of corporate clients including small companies and private entrepreneurs.
In the reported year representative offices of the bank started their activities in the regions – the results of
their activity are significant especially in terms of servicing of individuals. Raiffeisenbank Ukraine was the
first bank to open representative offices as outlets for banking products sales in Ukraine. Their success is also
explained by well-structured and standardized products of Raiffeisenbank Ukraine which are easy to sell.
Standardized products and easy procedures of the bank’s services became the basis for success of projects
with third parties: car dealers, real estate agencies, etc. We quickly managed to teach managers of the
partners to sell our products which considerably influenced the quantity of car and mortgage loans granted.
Almost half of all car loans issued in Kiev were done via our partners – the car dealers.
As usual, in 2004 the bank focused on service quality improvement and personnel sales trainings. Thus,
last year we introduced quick transaction zones aiming to service frequent but easy operations. Quick
transaction zones shorten our customers’ visit time and improve service quality. Those clients who came
for more complicated products and not using quick transaction zones also benefit from this innovation,
which unloads retail officers who may service such customer more quickly.
A “6 Sigma” project was launched in the reporting year aiming to rationalize internal processes,
improve job efficiency and most important – stabilize the quality of services rendered.
The Call-center continued to develop and provided new services. In 2004 it turned from an information
center to a pre-sale consultancy center. Having called to the call-center, a potential client may estimate
his chances for obtaining a loan from Raiffeisenbank Ukraine for different purposes.
Analyzing our achievements in 2004, we may state that the success of Raiffeisenbank Ukraine is based
on the fact that the bank became more open to the Ukrainian market, turned into a real universal bank
servicing all groups of clients. We managed to improve the quality of services rendered; the absolute
majority of our customers are truly satisfied with the results of our cooperation. I would like to assure you,
that service quality and customer satisfaction levels will also be our key priorities in future.
Igor Frantskevych
Chairman of the Board
37
Management Report
Management Report
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Management Report
39
Key Figures Trend
Assets
5
4
3
2
1
0 0,5221,019
1,502
2, 979
4,528
2000 2001 2002 2003 2004
in bln of UAH
Capital
500
400
300
200
100
0
105,460
155,733
232,821
300,037
453,019
2000 2001 2002 2003 2004
Net Profit
1,489 3,208
24,408
42,003
68,935
2000 2001 2002 2003 2004
in mln of UAH
Deposits
2
1,5
1
0,5
0 182,526 252,862 319,794
684,528
1,899
2000 2001 2002 2003 2004
Loan Portfolio
4
3
2
1
00,403 0,769
1,139
2,324
3,349
2000 2001 2002 2003 2004
in bln UAH
Personell
800
600
400
200
055 73
85157
273
470
741
1998 1999 2000 2001 2002 2003 2004
in mln of UAH
60
40
20
0
in bln of UAH
40 www.rbua.com
Management Report
As in previous years, corporate banking achieved fast growth in 2004. Such growth was fueled by a
very strong development of the Ukrainian Economy and the expansion of RBUA’s network throughout
Ukraine. We managed to further improve the overall quality of our services and to shorten internal
processes. As a result of these efforts, RBUA’s customer base doubled during the year to almost 4,000
corporate clients.
In 2004, Corporate banking expanded its corporate products range for legal entities in the area of
corporate lending and especially in cash management. Our Electronic Banking System (ELBA) is widely
considered as one of the best on the market. Products like zero balancing and automatic transmission of
statements of account (SWIFT MT 940) became very popular among our customers.
RBUA also managed to strengthen its positions on the deposit side. In terms of corporate deposits
Raiffeisenbank reached the 6th position among all banks according to the ranking of the Association of
Ukrainian banks increasing its deposit base by almost 200% in comparison to the preceding year.
Corporate banking
Johann Jonach, Deputy Chairman
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Management Report
The Corporate banking strategy also aimed at a stronger penetration into the Small and Medium size
corporate client segment. A separate department dealing with SME companies was established,
offering a full range of banking products, including but not limited to current account services, deposit
products, term loans, investment financing, revolving credit lines, payment guarantees, etc. Our
approach is to offer SME clients standard banking products. However, we remain flexible in discussing
the terms and conditions of our products and services with the sole purpose – to deliver the kind of
banking services that meet the needs of our clients and help them to expand and grow their business.
Dedicated SME Corporate managers are available in each and every branch and outlet in order to
provide our existing and potential SME customers with professional advice and the full range of banking
products.
Corporate lending is traditionally a major business line for Raiffeisenbank Ukraine. As of year end 2004
the corporate loan portfolio exceeded EUR 400 mio and brought RBUA the 6th position among all
Ukrainian banks.
Among the credit products — project finance — being a quite new product on the Ukrainian market, was
in high demand. The volume of project finance loans increased twice in 2004 and made up more than
EUR 43 mio by the end of the year. It provided a unique niche for RBUA among the Ukrainian banks.
Raiffeisenbank Ukraine remains one of the leaders in financing of real estate projects in the country.
Structured trade finance (STF) is traditionally one of Raiffeisenbank Ukraine core financing products. By
the end of 2004 the STF loan portfolio made up EUR 168 mio. In 2004 Raiffeisenbank Ukraine
increased financing of the metallurgical sector and of big national agricultural trading companies. We
also started financing enterprises in the chemical sector.
Documentary payment instruments were widely used by the customers in 2004 and the volume of
documentary business increased by 32%. Increasingly payment guarantees denominated in Hryvnya to
secure settlements between local entities within Ukraine were in demand. Besides, mid-term financing for
new equipment purchases as a rule include in its structure payment guarantees or letters of credit. RBUA
is always ready to render qualified assistance to its customers and to advise the optimal payment and
financing structure that will ensure safe delivery of equipments or goods and the best possible price for
financing.
In order to meet the financial needs of its customers RBUA continuously widens the range of credit
products. In 2004 RBUA launched an overdraft product which immediately met with high demand on
the market. Additionally we plan to start factoring operations in the first quarter of 2005.
41
42 www.rbua.com
Management Report
In 2004, the bank served over 24 000 private persons, about 20 000 of whom were new clients. Their
number, as compared with the preceding year, increased by a factor of 5.5. The number of adherents
to a high-quality service by European standards among private persons has been noticeably growing
from year to year and they make their choice in favor of Reiffeisenbank.
Credits to private clientsSince the commencement of implementation of the program for crediting of private persons in
mid-2003, the bank granted over 7,000 credits for a total of over UAH400 million. The portfolio of
consumer credits of Raiffeisenbank grew at the highest rate among all Ukrainia banks. In 2004 there
were granted over UAH300 million of credits; the portfolio of credits granted to physical persons
increased 25% a month on average and fourfold over the year.
Retail Banking
Volodymyr Lavrenchuk, Member of the Board
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Management Report
In such a short time, the bank made a considerable advance on the market
of consumer credits and became one of top ten creditors of the population,
which include large systemic banks having 5 years' experience in the
crediting of private persons. Today, the share of Reiffeisenbank on the
consumer credit market exceeds 3%.
In 2004, the most important retail credit products were car and housing
credits. At the end of the year, the structure of the portfolio was as follows:
car credits, 60%; housing credits, 40%.
The bank is continuously working on the improvement of its credit services
to the population, making them more attractive and affordable for a
broader circle of private persons.
In 2004, the bank offered the following types of credit products:
(1) a wide range of mortgage credits:
credit for purchase of housing on the secondary real estate market;
credit for repair or reconstruction of housing;
credit for the refinancing of an existing mortage loan;
credit for renovation of housing or for consumer needs based on a mortage.
(2) car credits:
for purchase of new medium-class cars;
for purchase of new elite-model cars.
(3) payment cards with a credit line.
43
Car credits60% Housing credits
40%
Structure of consumer credit portfolio by types
Volumes of credits granted to private persons by types
250
200
150
100
50
0
Jan 04 Feb 04 Mar 04 Apr 04 May 04 Jun 04 Jul 04 Aug 04 Sep 04 Oct 04 Nov 04 Dec 04 Jan 05
Car loans Mortage loans
in mio UAH
67
7789
109
134
157
176184
195
210
224
242 241
33 3745
5461
7082
96
112
127
142154 159
44 www.rbua.com
Management Report
Cars loansAt the end of 2004, the bank's portfolio of credits granted to private persons for the purchase of new
cars amounted to over 4,800 loans with a total of over UAH240 million; the average amount of a loan
was of UAH50,000. In 2004, the bank's portfolio of car credits to private persons increased by a factor
of 3.6; during the year, the bank granted more than 320 loans per month for a total of over UAH14.5
million for the purchase of new passenger cars.
In the past year, the bank introduced a "Bank's Partner" crediting system which enables a client (at an
interest rate 1% lower than the basic rate), to perform the procedure of
execution and obtaining of a loan at the premise of a trade partner, car
trader. This crediting project was commenced on 1 April 2004. As of the
end of the year, nearly 15% of car loans were granted by this scheme.
As of the end of the year, more than 300 car showrooms became partners
of the bank in car crediting.
At the end of the year, the bank launched a “Trade-In” program enabling
a bank's client who already has a car credit to obtain a credit for a new car
model, the advance payment for which will be the car already being in
pledge of Raiffeisenbank.
As a result, as of the end 2004 the bank won nearly 3% of the car loan
market.
Mortgage lendingIn 2004, the bank intensively continued to increase volumes of mortgage lending, offering clients
convenient and standardized products for purchase and repair of dwellings as well as for consumer
purposes. In a period beginning from the second half of 2003, Raiffeisenbank Ukraine granted over
2,300 standard housing mortgage credits for a sum of UAH160 million, about 70% of them in the regions
of Ukraine. The average amount of a credit was of UAH70,000. Most
housing credits were granted by the bank to residents of Kyiv,
Zaporizhia, Donetsk, Odesa, Dnipropetrovsk, and Lviv.
Mortgage credits for purchase of housing are in greatest demand in
towns of Ukraine. Their share in the structural distribution by types of
housing mortgage credits amounts to over 60%; credits for
improvement of the quality of dwelling (repair/reconstruction) account
for 13%, and credits for consumer purposes on the security of a real
estate, for 24%.
Аnalysing demands of clients, the bank permanently continues to
improve conditions for granting credits on the security of real estate,
enhancement of their accessibility and attractiveness for clients. The
offer of mortgage crediting products of Reiffeisenbank for the
population is one of the broadest among banks in Ukraine. In June
Credits in
foreign
currency
67%
Credits in
natiomal
currency
33%
Portfolio structure of car credits to privatepersons by currency of credit
Credits for purchase of housing
67%
Refinancing 1%
Credits forconsumerpurposes33%
Portfolio structure of mortgage credits to population
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Management Report
45
2004, the bank introduced a new product: credit for refinancing of mortgage housing credits. This made
it possible to expand the clientele through attraction of qualified borrowers with a positive credit history.
The overall portfolio of mortgage credits of the bank in the current year increased fivefold. On average,
the volumes of crediting on the security of a real estate increased by UAH10.5 million each month.
Introducing the program of mortgage housing crediting, Raiffeisenbank attracts as partners independent
appraisers, realtors, and insurance companies. Such a cooperation reduces the bank's risks and opens
up opportunities for mass-scale sales of mortgage credits, making crediting procedures convenient and
transparent, and enhances the confidence of borrowers in their protection at a pledge of dwelling for a
long term.
During 2004, Raiffeisenbank greatly strengthened its positions among the main mortgage creditors of
Ukraine, which have long-term programs of the housing mortgage crediting. This is shown by the growth
of the Raiffeisenbank's market share to 5% as compared with 2% in 2003, and today the bank is among
the seven leading mortgage creditors of Ukraine.
At the end of 2004, Reiffeisenbank promoted a new credit product, card with a credit line, and was one
of first banks on the consumer crediting market which introduced opening of unsecured credit lines on a
plastic card. A pilot realization of this project through direct sales agents yielded 10% of total sales of
such credits. Intensive promotion on the market and mass-scale sales of this credit product resulted in a
considerable increase of the clientele.
46 www.rbua.com
Management Report
Retails depositsThe year 2004 was successful for Raiffeisenbank also in respect to
attracting deposits from private persons. The Bank made a large dash
on the retail banking market, gaining the 15th place in the banking
rating (according to data of the Association of Ukrainian Banks) in retail
deposits, compared to the 24th place at the beginning of the year. Thus,
at the end of 2004 Raiffeisenbank held 1.5% market share in retail
deposits compared to 2003 when its market share was only 0.69%. The
rate of growth of private clients deposits in Raiffeisenbank was the
fastest in the Ukrainian banking system.
Aimed at meeting the demands of our clients, the Bank offers diverse
and attractive deposits and savings products starting from servicing
current accounts with a standing order for effecting regular payments to
savings deposits, which are very popular at present.
In addition, the Bank offers private persons traditional short-term and
long-term deposits, certificates of deposit, child deposits, and
settlements by cards of international payment systems Visa and EuroCard/MasterCard.
To improve the service quality and increase the speed of opening of deposit and current accounts for
individuals, the Bank introduced a special project within the framework of the 6 Sigma, which
significantly shortened the time for opening of accounts for private persons.
USD64%
EUR16%
Structure of deposits of private persons interms of currencies
UAH20%
60,000
50,000
40,000
30,000
20,000
10,000
0
Jan 04 Feb 04 Mar 04 Apr 04 May 04 Jun 04 Jul 04 Aug 04 Sep 04 Oct 04 Nov 04 Dec 04 Jan 05
Dynimics of deposit portfolio
savings deposits term deposits
in Thousands of UAH
current accounts certificates of deposit
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Management Report
47
During the year, the total volume of savings on private clients accounts in the Bank increased nearly
threefold to UAH 560 million.
As of January 1, 2005, the Bank opened over 38 000 accounts. About 10 000 persons became
depositors of the Bank. The share of term deposits in the total volume of Bank's resources attracted from
private persons amounted to 64% or UAH357 million; 36% of private persons funds – are call deposits.
An analysis of the ratio between term deposits and call deposits attracted by Ukrainian banks in retail
sector evidences that the share of funds on call accounts was stable and
amounted to about 20%. The share of similar funds in Raiffeisenbank
remained unchanged and amounted to about 30%, that is, the share of
cheaper funds, call deposits, in the Bank's portfolio was higher than the
average in the market.
The average amount of a deposit in the Bank in 2004 was of about
UAH45 000. In terms of currencies, the structure of deposits attracted from
private persons was as follows: deposits in national currency — 32%;
deposits in USD and EUR — 68%.
Well received among our clients was a savings deposit with free withdrawal
and replenishment of funds without a change of the interest rate, a product
rather new on the Ukrainian market, but traditional for Europeans. A mass-
scale campaign of Raiffeisenbank on the offer of this convenient product on
the market started in May 2004 and during 6 months its share in the total
volume of retail funds grew to 15%.
Long-term
deposits
49%
Certificates of
deposit
2%
Structure of retail deposits by types ofdeposit products
Current
accounts
14%
Card accounts7%
Savings
deposits
15%
Short-term
deposits
13%
48 www.rbua.com
Call Center
RBUA’s Call Centre was opened on 19 September, 2003. Its creation
was caused mainly by the necessity of providing a quality enhancement
and increase of sales.
There was formed a range of principles which are based on main tasks,
set up for subdivision (that is providing existing and potential private
clients of the bank with highly qualified consultations and presale of the
whole range of banking products etc.)
The range of principles which are used by the Call centre employees in
the process of their work with clients are the following:
• accessible and understandable principle which means to grant
complete and useful information, to provide wide information basis and
ability of Call Centre employees to answer individual questions of
concrete person as well as to explain problematic questions.
• speed of granting services is based on business-processes
automatization, access of employees to bank information and software
diversity.
The Call centre is divided in 2 groups:
• Sale of banking products to the private clients Group
• Support of RBUA plastic cards holders Group
Such division is determined by special features of work and functions of employees.
The Call Centre helps potential clients to assess their chance to obtain a loan and to define the maximum
loan amount which they may expect taking into account their credit worthiness. Such scheme is very
comfortable for clients as well as for bank employees because it allows to reduce time. To sign an
agreement Call Centre employee arrange a meeting of the client with retail managers in the RBUA
branch by means of intranet transmission of information about the clients.
With banking infrastructure enlargement the list of questions Call Centre employees should answer,
permanently increases – proportional to the banking services range widening.
Please find below the telephone numbers which allow clients to receive necessary useful information.
8 800 300 0 500 Sale of banking products8 044 490 0 500
8 044 490 0 526 Support of RBUA plastic card holders
The Call Centre is a very important participant in advertising campaigns of RBUA. From the beginning of
2004 the Call Centre received nearly 70 000 calls. With the help of the Call Centre there were granted
290 loans with total amount of EUR 4 mio and attracted 517 deposits with a total amount EUR 2.5 mio.
Call Center
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Superior Customer Service Quality
The delivery of highest-quality services is the main obligation of banks in the Raiffeisenbank Group.
Raiffeisenbank pays much attention to studying the demands and expectations of clients and, based on
its results, develops corporate standards of services to clients in all its establishments.
Since 2003, in Raiffeisenbank there has been functioning the program “Highest-
Quality Services", the principal goal of which is supporting and improving services
to the bank's clients. The bank regularly carries out a comprehensive assessment of
observance of service quality standards in all branches and information center,
based on the experience of the Raiffeisenbank Group. The program of checking the
adherence to quality standards helps the bank to understand, in which fields our
results are excellent and where we have drawbacks in the delivery of certain
services, so as to take necessary measures to eliminate such drawbacks. Corrections
include various measures, such as improvement of operational procedures,
introduction of additional products, organization of training programs for the
personnel. The program of checking the adherence to quality standards gives the
bank access to valuable information, which enables the bank to ensure the fulfillment
of our promise as to the quality of services to clients.
Every day, every minute, without exception, we promise:
• To make our services simple, comprehensible to clients;
• To display initiative for revealing financial needs of clients and
to offer them our professional advice;
• To treat clients justly, benevolently, and with respect, to prove our
competence.
49
Superior Customer Service Quality(SCSQ)
Dnipropetrovsk — Best branch of 2004
Volodymyr Sakhniuk, expert on workwith corporate clients of theBessarabske division — service quality Champion of 2004
Financial Statement
Financial Statement
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Financial Statement
51
CJS Ernst & Young UkrauditKreschatic Street, 19AKyiv 01001, UkraineTel.: 380 (44) 490-3000Fax: 380 (44) 490-3030Ukrainian Chamber of AuditorsCertificate:0318www.ey.com/ukraine
ЗАТ “Ернст енд Янг Украудит”Україна, 01001, Київвул. Хрещатик, 19АTeл.: 380 (44) 490-3000Факс: 380 (44) 490-3030Свiдоцтво Аудиторської ПалатиУкраїни: 0318
Independent auditors' report to the Shareholders and the Board of Management of Joint Stock Commercial Bank Raiffeisen-bank Ukraine
We have audited the accompanying balance sheet of Joint Stock Commercial Bank Raiffeisenbank Ukraine (the "Bank") asat 31 December 2004 and the related statements of income, changes in shareholders' equity, and cash flows for the yearthen ended. These financial statements, on pages 1 to 24, are the responsibility of the Bank's management. Our responsibil-ity is to express an opinion on these financial statements based on our audit.
We conducted our audit in accordance with International Standards on Auditing. Those standards require that we plan andperform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. Anaudit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. Anaudit also includes assessing the accounting principles used and significant estimates made by management, as well as eval-uating the overall financial statement presentation. We believe that our audit provides a reasonable basis for our opinion.
In our opinion the financial statements referred to above present fairly, in all material respects, the financial position of theBank as at 31 December 2004 and the results of its operations and its cash flows for the year then ended in accordance withInternational Financial Reporting Standards.
28 February 2005 Kyiv, Ukraine
Independent auditors’ report
52 www.rzb.at
Financial Statement
Balance Sheets For the years ended 31 December
in Thousands of Ukrainian htyvnia 2004 2003
Assets
Cash and due from the NBU 737,626 75,522
Amounts due from credit institutions 250,232 517,784
Investment securities 138,209 16,637
Loans to customers 3,349,024 2,324,276
Current tax assets 970 111
Property and equipment 46,075 39,695
Intangible assets 2,212 1,057
Other assets 3,593 4,471
Total assets 4,527,941 2,979,553
Liabilities
Amounts due to credit institutions 1,201,945 1,090,849
Amounts due to customers 1,899,833 684,528
Tax liabilities 28,243 15,989
Other liabilities 3,600 3,403
Prepaid contributions into share capital — 164,441
Borrowings 941,301 800,700
Total liabilities 4,074,922 2,759,910
Shareholders' equity
Share capital 330,614 166,173
Share premium 2,370 2,370
Retained earnings 120,035 51,100
Total shareholders' equity 453,019 219,643
Total liabilities and shareholders' equity 4,527,941 2,979,553
Financial commitments and contingencies
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Financial Statement
Statements of Income For the years ended 31 December
in Thousands of Ukrainian htyvnia 2004 2003
Interest income 313,772 117,349
Interest expense (139,011) (65,756)
Net interest income 174,761 51,593
Impairment (charge) release for interest earning assets (58,793) 3,242
Net interest income after impairment of interest earning assets 115,968 54,835
Fee and commission income 52,579 27,605
Fee and commission expense (12,005) (10,335)
Net fee and commission income 40,574 17,270
Gains less losses from foreign currencies:
— dealing result, net 17,796 35,032
— translation differences, net 1,856 2,842
Other income 1,564 526
Other non interest income 21,216 38,400
Salaries and benefits (34,143) (22,655)
Other administrative and operating expenses (40,398) (23,803)
Depreciation and amortisation (10,651) (6,997)
Other impairment and provisions (charge) release (422) 26
Other non interest expense (85,614) (53,429)
Income before income tax expense 92,144 57,076
Income tax expense (23,209) (15,073)
Net income 68,935 42,003
54 www.rzb.at
Financial Statement
Statements of changes in shareholders' equity For the years ended 31 December
in Thousands of Ukrainian hryvnia Share Share Retained Total shareholders capital premium earnings equity
31 December 2002 166 173 2 370 10 781 179 324
Dividends Net
Income (1 684) 42 003 (1 684) 42 003
31 December 2003 166 173 2 370 51100 219 643
Increase in share capital
Net income 164 441 — 68 935 164 441 68 935
31 December 2004 330 614 2 370 120 035 453 019
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Financial Statement
Statements of Cash Flows For the years ended 31 December
in Thousands of Ukrainian hryvnia 2004 2003
Cash flows from operating activities
Interest received 316 308 120 854
Interest paid (130 988) (63 464)
Fees and commissions received 52 579 27 605
Fees and commissions paid (12 005) (10 335)
Gains less losses from dealing in foreign currencies 17 796 35 032
Operating expenses paid (71 713) (45 652)
Cash flows from operating activities before changes in
operating assets and liabilities 171977 64 040
Net (increase)/ decrease in operating assets
Amounts due from credit institutions (10 837) —
Securities portfolio (121 181) (16 721)
Loans to customer (1 074 220) (1 156 190)
Other assets 1282 (2 008)
Net increase /(decrease) in operating liabilities
Amounts due to credit institutions 109 494 345 287
Amounts due to customers 1 194 369 350 456
Debt securities repaid — (23 000)
Other liabilities (2 761) 620
Net cash flows from (used in) operating activities
before income taxes 268123 (437 516)
Corporate income tax paid (11 814) (7 701)
Net cash flows from (used in) operating activities 256 309 (445 217)
Cash flows from investing activities
Purchases of property, equipment and intangible assets (18 233) (21 662)
Proceeds from sale of property and equipment 273 488
Net cash flows used in investing activities (17 960) (21174)
Cash flows from financing activities
Share capital contributions — 164 441
Borrowings 144 357 559 829
Dividends paid — (1 684)
Net cash flows from financing activities 144 357 722 586
Effect of exchange rate changes on cash and cash equivalents 798 4 389
Net change in cash and cash equivalents 383 504 260 584
Cash and cash equivalents, beginning of the year 593 306 332 722
Cash and cash equivalents, ending of the year 976 810 593 306
56 www.rbua.com
Acknowledgements and Awards
Raiffeisenbank’s effectiveness is reflected not only in figures, but also in the evaluation of the bank’s
performance by leading Ukrainian economic and business publications.
Thus, according to the results of Business financial rating 2004, Raiffeisenbank Ukraine took the 2nd
place in the nomination “The bank you would place a deposit with”.
Raiffeisenbank Ukraine was chosen as Best bank 2004 by the KYIV POST readers and editorial awards.
Also, we are pleased to inform that the year 2004 was very fruitful in terms of Mr. Igor Frantskevych’s
personal awards. Three leading publications ranked the Chairman of the Board Number 1 in their
ratings: rating “The Banker of the Year” by Business; “TOP-100 managers – banking sector” by
Investgazeta; and the most successful managers “Guard-500” introduced by Galytski Kontrakty.
Such high level of evaluation of Mr.Frantskevych’s achievements will further reflect positively on
customer’s trust towards Raiffeisenbank Ukraine. “I see all bank awards and my personal awards as
additional incentives for new achievements” – says Igor Frantskevych – “Awards prove that we are trend
setters for banking standards in Ukraine – let’s keep the pace”.
Acknowledgements and Awards
www.rbua.com
Social Activity
Raiffeisenbank Ukraine has always been of the opinion that a successful business should be socially
responsible.
One of the main values serving as a guide line for establishments of the Raiffeisen Group consists in the
following: "We base our work and views on fundamental ethical values". Such values undoubtedly
include the tradition of charity, which have been thoroughly retained and introduced in all subsidiaries
of the Group for decades. The charity practiced by Raiffeisenbank Ukraine during the whole period of
its activity makes it possible to assert that the bank is not only engaged in the development of its business,
but also sees itself as a long-term partner and inseparable part of the whole Ukrainian society.
In 2004, the bank rendered philanthropic financial aid in the following areas:
Aid to veterans' organizations:• Organization of war-disabled persons and disabled soldiers of armed forces of the Zhovtnevyi
district of Zaporizhia;
• Kyiv City Philanthropic Fund of social protection of prisoners, victims of nazist persecutions.
Aid to children:• Halytska district administration of Lviv town Rada for the conduct of a philanthropic celebration
of St. Nicolas for disabled children, orphans, and children from large low-income families.
Aid to municipal philanthropic programs:• Philanthropic fund "Socio-economic programs" (Mykolaiv);
• Philanthropic fund "Kharkiv-350” (Kharkiv).
Aid to establishments of culture:• Hnat Yura philanthropic fund of Ivan Franko theater (Kyiv)
• "Young Theater" (Kyiv).
57
Social Activity
58 www.rbua.com
Main Financial Products
Account and Payment Services• Current accounts in UAH and FCY
• Domestic and international funds transfers
• Commercial cheques collection
• Cash payments
• Plastic cards
• Cash collection and night cash
Documentary business• Export L/C• Import L/C• Documentary Collections
Guarantees• Bid Bonds• Performance Bonds• Advance Payment Guarantees• Payment Guarantees• Standby L/Cs• Credit Repayment Guarantees
Loans• Structured Trade Finance Short-term Loans• Commercial Short & Medium-term Loans• Investment Loans• Overdrafts
Treasury Services• Term Deposits & Call Deposits
• FX Transactions
• Banknotes
Capital & Stock Market Services• Bonds Issue Management
• Underwriting
• Custody
• Securities Trade
• Certificates of Deposit
• Bills of Exchange
• Brokerage
Main Financial Products
www.rbua.com
Звернення Голови Правлiння
Retail Banking Products• Current account services in UAH and FCY
• Deposits
• Domestic and international funds transfer services
• Operations with Traveller and Commercial Cheques
• Plastic Cards Servicing
• Car loans
• Mortgage loans
• Commercial mortgage
• Loans for SMEs
• Refinancing loans
SME products• Vehicle loans
• Equipment loans
• Working capital financing
• Credit lines
• Overdrafts
• Commercial Mortgages
59
Branch Network
Branch Network
www.rbua.com
Branch Network
BranchesAt the end of 2004 Raiffeisenbank Ukraine’s Branch Network consisted of 8 regional branches
(Donetsk, Dnipropetrovsk, Zaporizhzhya, Mykolaiv, Odesa, Lviv, Uzhgorod and Kharkiv) and 5 retail
outlets.
In the strategic plan for 2005-2009 the bank plans an accelerated branch network development with
the aim to create a nation wide bank and to have branches in all regions of Ukraine.
The branch network of the bank is one of the most effective among the Ukrainian banks. In 2004 the
whole Branch network reached its break-even point.
The customer base of the Branch network grew in 2004 3.7 times to 27 000 persons.
The branches’ loan portfolio increased in 2004 from UAH 670 mio to UAH 1 300 mio or almost twice.
The amount of loans per branch/retail outlet at the beginning of 2004 was UAH 67 mio, at the end of
2004 it reached almost UAH 110 mio, having increased 60 % during the year.
The number of disbursed loans to private individuals through the branch network in 2004 was 5 900
loans (in 2003 – 1400 loans), thus growth was 3.2 times. The amount of liabilities has grown to UAH
680 mio or almost 2.5 times in comparison with 2003.
Alternative sales channels
Representative Offices of the BankIn 2004 RBUA continued to open Representative offices in regional centres, where the bank is not
represented by branches or retail outlets. In 2004 6 RepOffices were created and began operating.
At the end of 2004 RepOffices were functioning in 14 cities: Sumy, Simferopil, Kherson, Cherkasy,
Ternopil, Lugansk, Poltava, Ivano-Frankivsk, Vinnitsya, Khmelnitskiy, Lutsk, Krivyy Rig, Kremenchuk and
Illichivsk.
The main background of efficient work of Representatives was standardization of banking products and
procedures for private individuals and entrepreneurs. The effective work of RepOffices is the first step for
the establishment of a branch or retail outlets in the region.
The experience of RepOffices’ activity shows that at the end of 2004 private individuals and SME loans
reached UAH 87 mio. Also in 2004 car loans were in the highest demand, though the share of
mortgage loans was continually growing. The volume of corporate loans was more than UAH 50 mio.
Total customer numbers increased from 63 at the beginning of 2004 to 1677 at the end of 2004 or
more than in 26 times.
Direct Sales Agents (mobile bankers)Direct Sales Agents as alternative channel of banking products sales, which is actively used in banks of
the Raiffeisen Group in Poland, Czech Republic and Hungary. In our bank the pilot project “Direct sales
agencies” started in October 2004.
The main task of these Agents is new customers’ acquisition by selling payment cards and other standard
products of the bank. The Agents’ work is connected with everyday telephone talks with potential clients,
personal meetings, presentations. The Agent finds a potential client by himself, has a meeting with him
at the appointed time of his place, consults him and fills in the printed customer’s application form.
The project is oriented towards those people who are potential clients of the bank, but because of their
intensive work lack time to visit a bank outlet.
61
Branch Network
62 www.rbua.com
Branch Network
Raiffeisenbank Ukraine43 Zhylyanska St., Kyiv, 01033
tel.: +0038 (044) 490-05-00 (round-the-clock)
fax: +0038 (044) 490-05-01
Donetsk Branch127 Postysheva St., Donetsk, 83055
tel.: +0038 (062) 345-36-01 fax: +0038 (062) 345-36-30
Dnipropetrovsk Branch20 Artema St., Dnipropetrovsk, 49030
tel.: +0038 (056) 770-72-00 fax: +0038 (056) 770-21-91
Zaporizhzhya Branch66 Lenina Avenue, Zaporizhzhya, 69063
tel.: +0038 (061) 220-14-00 fax: +0038 (061) 220-14-01
Odesa Branch 10 Bunina St., Odesa, 65026
tel.: +0038 (0482) 30-53-53 fax: +0038 (0482) 30-53-51
Mykolaiv Branch 6a Spaska St., Mykolaiv, 54030
tel.: +0038 (0512) 47-50-30 fax.: +0038 (0512) 47-50-31
Lugansk Branch8 Heroes of WWII Avenue, Lugansk, 91016
tel.: +0038 (0642) 34-35-34 fax: +0038 (0642) 34-35-16
Lviv Branch20 Ivana Franka St., Lviv, 79005
tel.: +0038 (0322) 40-94-60 fax.: +0038 (0322) 40-94-61
Kharkiv Branch56 Sumska St., Kharkiv, 61002
tel.: +0038 (057) 759-02-70 fax.: +0038 (057) 759-02-71
Uzhgorod Branch2 Kyivska Naberezhna St., 88018
tel.: +0038 (0312) 67-91-15 fax.: +0038 (0312) 67-91-06
www.rbua.com
The bank’s Management
63
Shareholders Raiffeisen International Bank-Holding AG — 99.997% Raiffeisen Zentralbank Osterreich, Vienna — 0.003%
Supervisory BoardHead of Supervisory Board: Dr. Herbert Stepic, Chairman of the Managing Board of Raiffeisen International Bank-Holding AG,
Deputy Chairman of Raiffeisen Zentralbank Osterreich AG (RZB)
Supervisory Board Members: Mr. Jeffrey Millikan, Managing Director of Raiffeisen International Bank-Holding AGMr. Otto Auboeck, RZB Treasury
Management Board
Chairman Іgor Frantskevych
Deputy Chairman Johann Jonach
Member of the Board Volodymyr Lavrenchuk
Member of the Board Liliya Lazepko
The bank’s Management
64 www.rbua.com
The RZB Group and Raiffeisen International
Raiffeisen Ukraine is a subsidiary of Raiffeisen International Bank-Holding AG (Raiffeisen International),
a fully consolidated subsidiary of Raiffeisen Zentralbank Еsterreich AG (RZB). RZB in turn is the central
institution of the Austrian Raiffeisen Banking Group (RBG), the country's most powerful banking group.
As of 31 December 2004, RBG's consolidated balance sheet total amounted to џ 145.5 billion. It
represents approximately a quarter of all domestic banking business and comprises the country's largest
banking network with almost 2,300 offices and some 23,000 employees.
Founded in 1927, RZB provides the full range of commercial and investment banking services in Austria
and is regarded a pioneer in Central and Eastern Europe (CEE). It ranks among the region's leading
banks, offering commercial, investment and retail banking services in the following markets:
Raiffeisen International acts as the
steering company for these banks and
their subsidiaries. It is and will always be
majority-owned by RZB. Minority interest
is held by the International Finance
Corporation (IFC) and the European Bank
for Reconstruction and Development
(EBRD). In April 2005 the company made
an Initial Public Offering (IPO) addressed
to Austrian retail customers as well as
Austrian and international institutional
investors. Raiffeisen International is listed
on the Vienna Stock Exchange.
Raiffeisen International continued its
successful path of the previous years in
2004. Its balance-sheet total amounted to џ
The RZB Group and RaiffeisenInternational at a glance
since 1987 Hungary Raiffeisen Bank Rt.
since 1991 Slovakia Tatra banka, a.s.
since 1991 Poland Raiffeisen Bank Polska S.A.
since 1993 Czech Republic Raiffeisenbank a.s.
since 1994 Bulgaria Raiffeisenbank (Bulgaria) E.A.D.
since 1994 Croatia Raiffeisenbank Austria d.d.
since 1997 Russia ZAO Raiffeisenbank Austria
since 1998 Ukraine JSCB Raiffeisenbank Ukraine
since 1998 Romania Raiffeisen Bank S.A.
since 2000 Bosnia and Herzegovina Raiffeisen Bank d.d. Bosna i Hercegovina
since 2001 Serbia and Montenegro Raiffeisenbank a.d.
since 2002 Slovenia Raiffeisen Krekova banka d.d.
since 2002 Serbia and Montenegro/Kosovo Raiffeisen Bank Kosovo J.S.C.
since 2003 Belarus Priorbank, JSC
since 2004 Albania Raiffeisen Bank Sh.a.
www.rbua.com
The RZB Group and Raiffeisen International
65
28.9 billion at year-end 2004. That
translates into a growth of 44.1 cent or џ
8.6 billion, of which џ 1.6 billion were
attributable to the acquisition in Albania.
Profit before tax reached џ 342.2 million,
almost 24 per cent up on the comparable
figure for 2003. 916 banking outlets
covered the CEE region at the balance
sheet-date, and a staff of more than
22,800 was employed.
As per year-end 2004, the RZB Group's
balance sheet total amounted to џ 67.9
billion, up more than one fifth on the
figure for 2003. IFRS-compliant profit
before tax more than doubled to џ 706
million. Return on equity before tax came
in at 27.4 per cent, the best ratio reported by any major Austrian bank. At the reporting date, the Group
employed a staff of more than 25,300 worldwide.
In addition to its banking operations – which are complemented by representative offices in Russia
(Moscow) and Lithuania (Vilnius) – RZB runs several specialist companies in CEE offering solutions,
among others, in the areas of M&A, real estate development, fund management, leasing and mortgage
banking.
In Western Europe and the USA, RZB's operations include a branch in London, representative offices in
New York, Brussels, Milan and Paris as well as a finance company in New York and a subsidiary bank
in Malta. In Asia, RZB runs branches in Singapore and Beijing as well as representative offices in Hong
Kong, Ho Chi Minh City, Mumbai, Tehran and Seoul. This international presence clearly underlines the
bank's emerging markets strategy.
The RZB Group's consistent commitment to quality is reflected by a broad range of local and
international awards. As in the previous year, RZB and Raiffeisen International were awarded the title
"Best Bank in Central and Eastern Europe" by distinguished Global Finance magazine in April 2005. At
the same time, local awards for the "Best Bank" were given to the Network Banks in Albania (Raiffeisen
Bank Sh.a.), Bosnia and Herzegovina (Raiffeisen Bank d.d.), Romania (Raiffeisen Bank S.A.), Serbia
and Montenegro (Raiffeisenbank a.d.) and Belarus (Priorbank). In September 2004, The Banker, the
renowned magazine of the Financial Times group, awarded the prestigious prize "Bank of the Year
2004" to RZB's network banks in Albania, Belarus and Bosnia and Herzegovina.
RZB is currently rated as follows:
• Standard & Poor's Short-term A1
• Moody's Short-term P-1
• Moody's Long-term A1
• Moody's Financial Strength C+
www.rzb.at
www.ri.co.at
Addresses and contacts
Addresses and contacts
www.rbua.com
Addresses and contacts
67
Raiffeisen InternationalBank-Holding AG
Austria (Head Office)Am Stadtpark 9, 1030 ViennaPhone: +43-1-71 707-3504Fax: +43-1-71 707-1377www.ri.co.atContact:Roman [email protected]
Banking Network inCentral and EasternEurope
AlbaniaRaiffeisen Bank Sh.a.Rruga Kavajes, TiranaPhone: +355-4-253 644Fax: +355-4-230 013SWIFT/BIC: SGSBALTXwww.raiffeisen.alContact: Steven [email protected]
84 banking outlets
BelarusPriorbank, JSC31–A, V. Khoruzhey Str.Minsk, 220002Phone:+375-17-289 9087 or 289 9001Fax:+375-17-289 9191SWIFT/BIC:PJCBBY2Xwww.priorbank.byContact: Olga [email protected]
43 banking outlets
Bosnia and HerzegovinaRaiffeisen Bank d.d.Bosna iHercegovinaDanijela Ozme 3, 71000 SarajevoPhone:+387-33-287 100or 287 121Fax:+387-33-213 851SWIFT/BIC:RZBABA2Swww.raiffeisenbank.baContact: Edin Muftic’[email protected]
62 banking outlets
BulgariaRaiffeisenbank (Bulgaria)E.A.D.Gogol Ulica 18/20, 1504 SofiaPhone: +359-2-9198 5101Fax: +359-2-943 4528SWIFT/BIC: RZBBBGSFwww.rbb.bgContact: Momtchil [email protected]
52 banking outlets
CroatiaRaiffeisenbank Austria d.d.Petrinjska 59, 10000 ZagrebPhone:+385-1-456 6466Fax:+385-1-481 1624SWIFT/BIC: RZBHHR2Xwww.rba.hrContact: Lovorka Penavi [email protected]
34 banking outlets
Czech RepublicRaiffeisenbank a.s.Olbrachtova 2006/9140 21 Prague 4Phone:+420-222-114 1111Fax:+420-222-114 2111SWIFT/BIC:RZBCCZPPwww.rb.czContact:Rudolf Rabiná[email protected]
49 banking outlets
HungaryRaiffeisen Bank Rt.Akade’mia utca 6,1054 BudapestPhone: +36-1-484 4400Fax: +36-1-484 4444SWIFT/BIC: UBRTHUHBwww.raiffeisen.huContact: Richárd [email protected]
71 banking outlets
KosovoRaiffeisen Bank Kosovo J.S.CUÇK Street 51, PristinaPhone: +381-38-226 400Fax: +381-38-226 408SWIFT/BIC: RBKOCS22www.raiffeisen-kosovo.comContact: Oliver [email protected]
22 banking outlets
PolandRaiffeisen Bank Polska S.A.Ul. PieНkna 20, 00-549 WarsawPhone: +48-22-585 2000Fax: +48-22-585 2585SWIFT/BIC: RCBWPLPWwww.raiffeisen.plContact: Piotr [email protected]
70 banking outlets
RomaniaRaiffeisen Bank S.A.Mircea Vodã Blvd. 44030669 Bucharest 3Phone: +40-21-323 0031Fax: +40-21-323 6027SWIFT/BIC: RZBRROBUwww.raiffeisen.roContact: Steven C.van [email protected]
205 banking outlets
RussiaZAO Raiffeisenbank AustriaTroitskaya Ul.17/1, 129090 MoscowPhone: +7-095-721 9900Fax: +7-095-721 9901SWIFT/BIC: RZBMRUMMwww.raiffeisen.ruContact: Michel [email protected]
18 banking outlets
Serbia and MontenegroRaiffeisenbank a.d.Resavska 22, 11000 BelgradePhone: +381-11-320 2100Fax: +381-11-320 2860,SWIFT/BIC: RZBJCSBGwww.raiffeisen.co.yuContact: Budimir [email protected]
27 banking outlets
SlovakiaTatra banka, a.s.Hodzvo námestie 3811 06 Bratislava 1Phone: +421-2-5919 1111Fax: +421-2-5919 1110SWIFT/BIC: TATRSKBXwww.tatrabanka.skContact: Rainer [email protected]
111 banking outlets
Addresses and contactsfor selected members of the Raiffeisen International Group
68 www.rbua.com
Addresses and contacts
SloveniaRaiffeisen Krekova banka d.d.18 Slomskov trg, 2000 MariborPhone: +386-2-229 3100Fax: +386-2-252 4779SWIFT/BIC: KREKSI22www.r-kb.siContact: Klemens [email protected]
13 banking outlets
UkraineJSCB Raiffeisenbank UkraineZhylyanska St.43, 01033 KievPhone: +38-044-490 0500Fax: +380-044-490 0501SWIFT/BIC: RZBUUAUKwww.rbua.comContact: Margarita [email protected]
16 banking outlets
LithuaniaVilnius Representative Office(Raiffeisen Bank Polska S.A.)A. Jaksto Street 12, 2001 VilniusPhone: +370-5-266 6600Fax: +370-5-266 6601www.raiffeisen.ltContact: Vladislovas Janc [email protected]
Raiffeisen-LeasingInternational
AustriaRaiffeisen-LeasingInternational GmbHAm Stadtpark 9, 1030 ViennaPhone: +-43-1-71 707-3726Fax: +43-1-71 707-2059Contact: Karl [email protected]
Bosnia and HerzegovinaRaiffeisen Leasing d.o.o.St. Branilaca Sarajeva No. 2071000 SarajevoPhone: +387-33-287 139Fax: +387-33-287 356Contact: Belma [email protected]
1 branch
BulgariaRaiffeisen Leasing BulgariaBusiness Park SofiaBuilding 11, 2nd floor, 1715 SofiaPhone: +359-2-970 7979Fax: +359-2-974 2057Contact: Thomas [email protected]
1 branch
CroatiaRaiffeisen Leasing d.o.o.Froudeova 11a, Siget, 10 002 ZagrebPhone: +385-1-659 5000Fax: +385-1-659 5050Contact: Miljenko [email protected]
7 branches
Czech RepublicRaiffeisen-Leasing s.r.o.Olbrachtova 2006/914021 Prague 4Phone: +420-2-2151 1611Fax: +420-2-2151 1666Contact: Richard [email protected]
3 branches
HungaryRaiffeisen Li’zing Rt.Vaci utca 81-85,1139 BudapestPhone: +36-1-298 8200Fax: +36-1-298 8010Contact: Pal [email protected]
17 branches
KazakhstanRaiffeisen Leasing Kazakhstan LLP146, Shevchenko Street, office 121st floor, AlmatyPhone/Fax: +7-3272-709 836Contact: John [email protected]
PolandRaiffeisen-Leasing Polska S.A.ul. Jana Pawla II nr 7800175 WarsawPhone: +48-22-562 3700Fax: +48-22-562 3701Contact: Andrzej [email protected]
51 branches
RomaniaRaiffeisen Leasing SRLCalea 13 Septembrie nr.90Grand Offices Marriott Grand HotelSector 5, 76122 BucharestPhone: +40-21-403 3300Fax :+40-21-403 3298Contact: Bernd Kü[email protected]
17 branches
RussiaOOO Raiffeisen LeasingNikoloyamskaya 13/2109240 MoscowPhone: +7-095-721 9980Fax: +7-095-721 9901Contact: Jaroslaw [email protected]
3 branches
Serbia and MontenegroRaiffeisen Leasing d.o.o.Bulevar AVNOJ-a 45a11000 BelgradePhone: +381-11-301 6580Fax: +381-11-313 0081Contact: Ognjen [email protected]
4 branches
SlovakiaTatra Leasing s.r.o.Tovarenska 10, 811 09 BratislavaPhone: +421-2-5919 3050Fax: +421-2-5919 3048Contact: Igor [email protected]
17 branches
SloveniaRaiffeisen Leasing d.o.o.Tivolska 30 (Center Tivoli)1000 LjubljanaPhone: +386-1-241 6250Fax: +386-1-241 6268Contact: Borut [email protected]
2 branches
www.rbua.com
Addresses and contacts
69
Real-estate leasingcompanies
Czech RepublicRaiffeisen Leasing Real Estate s.r.o.Olbrachtova 2006/9140 21 PraguePhone: +420-2-2151 1610Fax: +420-2-2151 1641Contact: Alois [email protected]
1 branch
HungaryRaiffeisen Inglatan Rt.Akademia u.6, 1054 BudapestPhone:+36-1-484 8400Fax:+36-1-484 8404Contact: Laszlo [email protected]
Raiffeisen ZentralbankЕsterreich AG
Austria (Head Office)Am Stadtpark 9,1030 ViennaSWIFT/BIC: RZBAATWWPhone: +43-1-71 707-0Fax: +43-1-71 707-1715www.rzb.at, www.rzbgroup.com
United KingdomLondon Branch10, King William StreetLondon EC4N 7TWPhone: +44-20-7933 8000Fax: +44-20-7933 8099SWIFT/BIC: RZBAGB2Lwww.london.rzb.atContact: Wladimir [email protected]
MaltaRaiffeisen Malta Bank plc71, II-Piazzetta, Tower RoadSliema SLM 16, MaltaPhone: +356-2132 0942Fax: +356-2132 0954Contact: Anthony [email protected]
ChinaBeijing BranchBeijing International Club,Suite 200, 21, Jianguomenwai Dajie100020 BeijingPhone: +86-10-6532 3388Fax: +86-10-6532 5926
SWIFT/BIC: RZBACNBJContact: Andreas [email protected]
SingaporeSingapore Branch50, Raffles Place #45-01Singapore Land TowerSingapore 048623Phone: +65-6225 9578Fax: +65-6225 3973Contact: Rainer [email protected] Desk:Stefanie [email protected]
U.S.A.RZB Finance LLC1133, Avenue of the Americas16 th floor, New York, N.Y.10036Phone: +1-212-845 4100Fax: +1-212-944 2093www.rzbfinance.comContact: Dieter [email protected]
Representative officesin EuropeBelgiumBrusselsRue du Commerce 20 –221000 BrusselsPhone: +32-2-549 0678Fax: +32-2-502 6407Contact: Helga [email protected]
FranceParis9 –11, Avenue Franklin Roosevelt75008 ParisPhone: +33-1-4561 2700Fax: +33-1-4561 1606www.rzb.com.frContact: Vera [email protected]
ItalyMilanVia Andrea Costa 220131 MilanPhone: +39-02-2804 0646Fax: +39-02-2804 0658www.rzb.itContact: Maurizio [email protected]
RussiaMoscow
14, Pretchistensky PereulokBuilding 1, 119034 MoscowPhone: +7-095-721 9903Fax: +7-095-721 9907Contact: Evgheny [email protected]
Representative officesin America and AsiaU.S.A.Chicago (RZB Finance LLC)10N.Martingale Road,Suite 400Schaumburg, IL 60173Phone: +1-847-466 1043Fax: +1-847-466 1295Contact: Charles [email protected]
Houston (RZB Finance LLC)10777, Westheimer, Suite 1100Houston, TX 77042Phone: +1-713-260 9697Fax: +1-713-260 9602Contact: Stephen [email protected]
New York1133, Avenue of the Americas16 th floor, New York, NY 10036Phone: +1-212-593 7593Fax: +1-212-593 9870Contact: Dieter [email protected]
ChinaHong KongLippo Centre, 89 QueenswayUnit 2001, 20 th Floor, Tower 1Hong KongPhone: +85-2-2730 2112Fax: +85-2-2730 6028Contact: Edmond [email protected]
IndiaMumbai87, Maker Chamber VINariman Point, Mumbai 400 021Phone: +91-22-5630 1700Fax: +91-22-5632 1982Contact: Anupam [email protected]
IranTehranVanak, North Shirazi Avenue16, Ladan Str., 19917 TehranPhone: +98-21-804 6767-2Fax: +98-21-803 6788Contact: Gerd [email protected]
South KoreaSeoul
70 www.rbua.com
Addresses and contacts
Leema Building, 8 th floor146-1, Soosong-dongChongro-ku, 110-755 SeoulPhone: +82-2-398 5840Fax: +82-2-398 5807Contact: Kun II [email protected]
VietnamHo Chi Minh City6, Phung Khac Khoan Str., DistrictRoom G6, Ho Chi Minh CityPhone: +848-829 7934or 825 6660Fax: +848-822 1318Contact: Ta Thi Kim [email protected]
Investment BankingAustriaRaiffeisen Zentralbank O
..sterreich
AGFixed IncomeAm Stadtpark 9, 1030 ViennaPhone: +43-1-71 707-3347Fax: +43-1-71 707-1091www.rzb.atContact: Christian Sä[email protected]
Raiffeisen Centrobank AGEquityTegetthoffstr. 1, 1015 ViennaSWIFT-BIC: CENBATWWPhone: +43-1-51 520-0Fax: +43-1-513 4396www.rcb.atContact: Gerhard [email protected]
Raiffeisen Investment AGAdvisoryTegetthoffstr.1, 1015 ViennaPhone: +43-1-710 5400-0Fax: +43-1-710 5400-39www.riag.atContact: Heinz [email protected]
Subsidiaries and representativeoffices in Belgrade, Bucharest,Istanbul, Kiev, Moscow, Podgorica,Sofia and Warsaw.Bosnia and HerzegovinaRaiffeisen Bank d.d.Bosna i HercegovinaDanijela Ozme 3, 71000 SarajevoPhone:+387-33-287 100 or 287 121Fax:+387-33-213 851www.raiffeisenbank.baContact: Dragomir Grgic
BulgariaRaiffeisenbank (Bulgaria)E.A.D.Gogol Ulica 18/20, 1504 SofiaPhone:+359-2-9198 5451 or 9198 5441Fax:+359-2-943 4528www.rbb.bgContact: Evelina [email protected]
CroatiaRaiffeisenbank Austria d.d.Petrinjska 59, 10000 ZagrebPhone: +385-1-456 6466Fax: +385-1-481 9462www.rba.hrContact: Zoran [email protected]
Czech RepublicRaiffeisenbank a.s.Olbrachtova 2006/9140 21 Prague 4Phone: +420-222-114 1863Fax: +420-222-114 3804www.rb.czContact: Martin BlЗ[email protected]
HungaryRaiffeisen Bank Rt.AkadОmia utca 6, 1054 BudapestPhone: +36-1-484 4400Fax: +36-1-484 4444www.raiffeisen.huContact: Gábor [email protected]
PolandRaiffeisen Investment PolskaSp.z.o.o.Ul. Piekna 20,00-549 WarsawPhone: +48-22-585-0Fax: +48-22-585-2901www.riag.atContact: Marzena [email protected]
RomaniaRaiffeisen Capital &Investment S.A.Unirii Blvd. 74,030837 Bucharest 3Phone: +40-21-302 0082Fax: +40-21-320 9983www.raiffeisen.roContact: James [email protected]
RussiaZAO Raiffeisenbank AustriaTroitskaya Ul. 17/1, 129090 MoscowPhone: +7-095-721 9900Fax: +7-095-721 9901www.raiffeisen.ruContact: Pavel [email protected]
Serbia and MontenegroRaiffeisen Investment AGObilic’ev venac 27/II11000 BelgradePhone: +381-11-3281 638Fax: +381-11-2623 542Contact: Tatjana [email protected]
SlovakiaTatra banka, a.s.Hodzovo nЗmestie 3811 06 Bratislava 1Phone: +421-2-5919 1111Fax: +421-2-5919 1110www.tatrabanka.skContact: Igor [email protected]
SloveniaRaiffeisen Krekova banka d.d.Slomskov trg 18, 2000 MariborPhone: +386-2-229 3111Fax: +386-2-252 5518www.r-kb.siContact: Gvido [email protected]
UkraineRaiffeisen Investment Ukraine L.T.D.43, Zhylyanska Str., 01033 KievPhone: +38-044-490 6898Fax: +38-044-490 6899Contact: Vyacheslav Yakymuk
www.rbua.com
Addresses and contacts
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