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ITBusiness

Vendor

Vendors can’t

address business

requirements

Solutions tailored for

systems not

business

Vendor disconnect

from IT operations

issues

Silo’ed IT ManagementTraditional Systems Management Approach


6%

14%

28%

23%

24%

52%

60%

85%

Other

Data was lost

Were kicked off page

Were unable to proceed to new page

Application was difficult to navigate

Application was down or unavailable

Received error messages

Slow response times

Source: Performance Under Pressure: 2009 OAUG ResearchLine Survey

Customer experiences with web applications


The application

was up 90% of

time.

How satisfied

are my users?

We had 200

database

transactions.

How many orders

did we complete?

Our servers are

up. We will look

into it.

My order is

stuck,

what’s going on?

Business–IT Disconnect

Business Demand Traditional IT Response


Solution: Oracle’s Business-Driven IT Management

Integrated Application-to-Disk

ManagementBusiness-DrivenApplication

Management

Integrated Systems Management and Support

ITBusiness

Vendor


Business-Driven IT Management

Business-Driven Application

Management

• Map business

metrics to IT events

• Manage IT from

business perspective


Management

• Eliminate

management silos

• Create agile IT for

dynamic business

Integrated Systems

Management and Support

• Proactively identify

and fix problems

• Maximize business

productivity


Business Demand New IT Response

Oracle Solution

99% of users

were satisfied.

We completed

250 orders.

There is an issue

with a supplier’s

app. It has been

escalated.

How satisfied

are my users?

How many orders

did we complete?

My order is stuck,

what’s going on?

User

Experience

Management

Business

Transaction

Management

Business

Service

Management

Oracle Business-Driven

Application Management


Oracle Real User Experience ManagementBenefit real-time insight from user perspective

• Integrated real and

synthetic user monitoring

• Built-in analytics for

business-IT correlation

• Integrated diagnostics

• Enterprise application

accelerators


Internet

DB DB

Firewall

Switch

Web

server

Web

server

Web

server

Oracle Sniffer

Netw

ork

Response T

ime

Page

request

Serv

er

Response T

ime

Oracle Real User Experience InsightHow does it work?

Network Response Time

Server Response Time


Business Transaction Management

• Unique in-flight tracking of

individual transactions

• Optimize business

transactions

• Monitor business and

technical exceptions

• Monitor and enforce SLAs

End-to-End Transaction


Business Service Management

• Comprehensive service dashboards

• Service discovery, topology,

and monitoring

• Service implementation visibility

for deep diagnostics

• Service configuration and

provisioning automation


Business-Driven IT Management with Enterprise Manager 11g


Integrated Application-to-Disk Management


Management


Management

Integrated Systems



Point solutions only aggravate the problems rather than solve them

Current Application Management ParadigmFragmented, Complex, Ineffective

Siebel, PeopleSoft, EBS…

Oracle Applications

Java, .NET, Composite

Custom Applications

Exchange, Legacy

Non-Oracle Applications

Application Software

ApplicationComponents

InfrastructureComponents

Web Server, Portal

Presentation Layer

Databases StorageServers

Database

Management Systems

AS, ESB, SOA

Middleware

MainframeVirtual Environments


Oracle Solution

Siebel, PeopleSoft, EBS…

Oracle Applications

Java, .NET, Composite

Custom Applications

Exchange, Legacy

Non-Oracle Applications

Web Server, Portal

Presentation Layer

AS, ESB, SOA

Middleware

Database

Management Systems

Application Software

ApplicationComponents

InfrastructureComponents

Databases StorageServers MainframeVirtual Environments


•Deep out-of-the-

box mgmt solutions

for Apps Unlimited,

Fusion Apps

•Comprehensive

upgrade support

for EBS 12.1

• Integrated, Deep

Middleware

Management

•WebLogic, SOA,

Portal, Identity

Mgmt, BI

• Industry’s

Leading

Database Self-

Management

Solution

•Complete

Lifecycle Mgmt of

Physical & Virtual

Systems (Ops

Center)

•HW, Firmware,

OS, VM, Storage

Integrated Application-to-Disk ManagementOnly Oracle Can Deliver Complete Stack Management

Complete,

Integrated,

Application-to-Disk

Management

Hardware Database Middleware Applications Full Stack


Exadata and Exalogic Management

• Integrated hardware and software monitoring

• Exalogic compute nodes, switches and storage

• Operational dashboards with summary of status

• Integrated end-to-end monitoring and diagnostics

• Remote management, phone home, My Oracle Support integration

• Energy utilization and impact analysis

Integrated Oracle Exalogic Elastic Cloud Management

• Integrated monitoring of all Exadata components

• database, storage cells, network, ILOM, PDU

• Push-button deployment

• Risk free migration with Real Application Testing

• Comprehensive configuration and change management

• Fault diagnostics with call home capability

Complete Oracle Exadata Lifecycle Management


Application Performance Management Lifecycle Management

Configuration Management Application Quality Management

Diagnostics, Tuning

User Experience

Java, SOA, Transactions

Collection, Tracking, History

Compliance Dashboards

Application Configuration Mgmt

Provisioning

Dynamic Resource Management

Patching

Data Masking

Functional/Load Testing

Real Application Testing

Comprehensive Management


Comprehensive Application Quality ManagementE

nd

-to

-en

d t

est

pro

cess

man

ag

em

en

t

• Application functional and load testing

Application Testing Suite

• Capture and replay production workload

• Full workload or SQL statements

Real Application Testing

• Automate test database creation

• Obfuscate sensitive data

Data Provisioning and Masking


Web application testing: one scripting language

• Auto generation of load scripts from

production workload through RUEI

and Real Application Testing

• Combine load testing with Real

Application Testing to test scale-up

of database workload

• Fusion Apps support, enhanced

starter kits for EBS R12 and 11i

• Adobe Flex support

New


&

Oracle

Application Quality

Management

Maximize application quality, minimize project costs

• Testing effort 80%

• Testing time from weeks to hours

• Test coverage 95%

Oracle

Testing

CoE

• Best products to test

Oracle/Web/SOA-based

Applications

• Business-driven test method

and leading services from

testing center of excellence


TMap® Best Practices Based Testing

• TMap® content is incorporated

into Oracle Application Testing

Suite

• Pre-defined structure

corresponding to TMap® best

practice in Oracle Test Manager

• Links to TMap® content hosted by

Capgemini Group

• Capgemini Group and Oracle

working together to completely

integrate TMap® workflow in

Application Testing Suite


Database testing with Real Application Testing

Capture and Replay Production Workloads

• Simplified reporting and analysis

• Replay filters for targeted testing

• Enhanced workload support


SAP communicates Oracle’s Database testing


Ed Munz to the rescue when his

boss needs a cloud solution . . .

Ed Munz Video



Roadmap: Cloud Management

Oracle Enterprise Manager

Application

Quality Mgmt

Configuration

Management

Application

Performance Mgmt

Lifecycle

Management

Physical & Virtual

Systems Mgmt

Ops Center

Capacity Planning

Resource Scheduling

Self-Service

Chargeback

Cloud

Management

Cloud

Management

Roadmap

Infrastructure as a Service

Oracle Database

Oracle Fusion Middleware

Platform as a Service

Integration:

SOA Suite

Security:

Identity Mgmt

Process Mgmt:

BPM Suite

User Interaction:

WebCenter

Oracle Apps3rd Party Apps ISV Apps

Applications

Oracle VM for x86

Operating Systems: Oracle Enterprise LinuxOracle LinuxOracle Solaris

Oracle VM for SPARC (LDom)Solaris Containers

Servers

Storage


Integrated Systems Management & Support


Management


Management

Integrated Systems



IT Operation Is Split Over Two Different Worlds

Performance, configuration, provisioning, patching…

Service requests, patch downloads,

knowledge repository…

Systems management Support services

Incomplete view

Disparate tools

Limited vendor partnership


Oracle Solution

Oracle Support

Performance Management

Provisioning & Patching

Problem Diagnosis

Customer

DatabasesHardware Middleware Applications

Problem/SR

Management

Configuration

Management

Knowledge

Management

Problem/SR

Management

Configuration

Management

Knowledge

Management


Business-Driven IT Management


Management

• Map business

metrics to IT events

• Manage IT from

business perspective


Management

• Eliminate

management silos

• Create agile IT for

dynamic business

Integrated Systems


• Proactively identify

and fix problems

• Maximize business

productivity


Avoids online revenue losses up to 25%

Cuts configuration management effort by 90%

Replaces manual tools with automation; saves

time by 50%

Saves 80% time and effort for managing Databases

90% of IT issues addressed before they

impact users

Drives asset utilization up by 70%

Reduces Database testing time by 90%

Reduces provisioning effort by 75%

Saves $1.9 million with Oracle Enterprise Manager

Saves $170,000 per year with Oracle Enterprise

Manager

Deploys SOA infrastructure 92%

faster

Delivers 24/7 uptime with Oracle Enterprise

Manager

Cuts application testing from weeks to hours

Reduces critical patching time by 80%

Saves weeks on application testing time

Oracle Enterprise ManagerProven Solution. Trusted by Customers.

http://www.oracle.com/pls/ebn/live_viewer.main?p_direct=yes&p_shows_id=7586946

http://www.oracle.com/customers/snapshots/telstra-em-bbs-case-study.pdf

http://feeds.feedburner.com/~r/OracleDatabaseInsider/~3/519114945/7244356_Scott_McNeil_012109.mp3



http://www.oracle.com/customers/snapshots/sistema-de-retiro-para-maestros-snapshot.pdf

http://www.oracle.com/pls/ebn/popup.on_demand?p_shows_id=6273483


http://www.oracle.com/customers/snapshots/cumis-group-em-snapshot.pdf


http://www.oracle.com/enterprise_manager/docs/profit-magazine-navigating-to-customer-satisfaction.pdf

http://www.oracle.com/customers/snapshots/city-university-london-rac-snapshot.pdf

http://www.oracle.com/customers/snapshots/meridian-knowledge-solutions-enterprise-manager-snapshot.pdf

http://www.oracle.com/customers/snapshots/city-of-evanston-enterprise-manager-snapshot.pdf


Crimson Consulting ROI Study Multi-Customer Study Demonstrates Strong ROI, Business Value

• ROI of 149% with a payback

period of 16 months

• Lower downtime by up to 90%

• Improve IT staff productivity by

up to 75%

• Reduce capital spending on

servers by up to 20%

0

1

2

3

4

5

6

Year 1 Year 2 Year 3

Server Savings

Business Productivity gains

IT Productivity gains

(Savings/$M)

Download the ROI study: Oracle.com/enterprisemanager11g


Closing

Oracle Enterprise Manager 11gResource Center

Access Videos, Webcasts, White Papers, and More

Oracle.com/enterprisemanager11g

2. oracle days sebastiaan vingerhoed_buckarest_november3rd

Technology

fix problems

events management

management

integrated

composite

create agile

ebs java

management