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1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro 1.20 Bubbles 1.25 Forum 1.40 Questions 1.45 close
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1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Dec 15, 2015

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Elvin Johnson
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Page 1: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

1.00 Jenny – intros, context, Shropshire, us 1.05 Us1.07 The change setting1.14 A few important principles1.16 An alternative approach 1.18 Dave’s intro1.20 Bubbles 1.25 Forum1.40 Questions1.45 close

Page 2: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

people deliver projectsIntroducing...

Page 3: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

people deliver projects

People and Leadership Developers

Project Deliverers Professional Actors

Page 4: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

stakeholders on the social care front-line

Committed

Stretched

Sceptical

Fatigued

Judged

Challenging

Values driven

When ‘unready’ may not engage... ...when ‘ready’ will really make it work

Resilient Pressured

Page 5: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

stakeholders on the social care front-line

Averse to:• What won’t work in practice for clients • Being lectured at by people who don’t ‘know’• ‘Business’ initiatives• Consultants in general

Page 6: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

The engagement challenge

How to:• Reach the hearts and minds of 50 to 100 stakeholders• With only one day off-the-job• With valuable learning about the change• Relevant to each one of themAnd so:• Making a real impact on engagement

All for around £100 per person

Page 7: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Sensitive to ‘initiative overload’

Page 8: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

adapting influence to the person & situation

© Copyright: peopledeliverprojectsrelinquish power/control

apply power/control

Workwithmy

needs

Workwithyour

needs

Page 9: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

embracing resistance, not fighting it

Responding to resistance• Respect it• Name it• Accept it• Deal with it

Reaction

Resistance

Ownership

Acceptance

Negative Positive

Emotional

Rational

Page 10: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

building trust in stakeholder conversations

Where we:• Win engagement• Build relationships • Get things done • Tackle issues

momentof

risk?

Courage

Comfort

Page 11: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

An alternative event-based approach

Build a cohesive change team

Light on theory Story and character-led

Everyone participatingPersonalised exercises

Frustration LaughterTension Engagement

Page 12: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Watch what happens

Meet Dave...

Page 13: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Is this ethical ?

Page 14: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

people deliver projects

I’m sure I’ll do very well, I’m not an idiot

Page 15: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Old Misery Face!

Page 16: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Don’t get drawn into that !

Page 17: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Deep breath !...Simply

smile sweetly and move on.

Page 18: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

I know how she’s getting on with it.

Page 19: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

She hates it !

Page 20: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Everything’s a major problem with

HER!

Page 21: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Oh no! Did I just invite her to ask me about it ?.

Page 22: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

I DON’T KNOW all the answers

Page 23: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

arrrggghhh!

Page 24: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Don’t get drawn in to all the negativity – keep it positive!

Page 25: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

I know – I’ll reassure her

Page 26: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

NO! I need you to WORRY about it or it won’t happen!

Page 27: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Now she can’t argue with that

can she !?

Page 28: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

YES SHE CAN!!!

Page 29: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

To stir up trouble in the team !!

Page 30: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

...and she’s been allowed to get away

with her negative behaviour all that

time.It’s a disgrace

Page 31: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Time to put into practice everything I

learnt on the “Engaging with

Impact” On-line training I took

Page 32: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

C’mon Jack...Shoulders back.

Keep eye contact. Calm reassuring

voice.

Page 33: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

That sounded good

Page 34: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Didn’t it !!???

Page 35: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

NOOOOO!

Page 36: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

And you still look negative!

Page 37: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Ah – she looks like she’s going to hit me

‘right here’

Page 38: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Well that went better than I expected !

Page 39: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

How did Dave do?

?

Page 40: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

This time

please

help him

Back to Dave...

Page 41: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

Equipping stakeholders to lead change

Knowledge

Skills

Ownership

Page 42: 1.00 Jenny – intros, context, Shropshire, us 1.05 Us 1.07 The change setting 1.14 A few important principles 1.16 An alternative approach 1.18 Dave’s intro.

people deliver projects

Thank you

Questions