1 SEEStat Quick Guide SEEStat Quick Guide Contents 1.Daily Summaries (using within-day data)Daily Summaries * Time Periods Time Periods * Durations Durations.

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SEEStat Quick Guide SEEStat Quick Guide

Contents

Contents

1. Daily Summaries (using within-day data)

* Time Periods

* Durations

* Instants

2. Time Series Summaries (trajectories over days, or months)

3. Daily Reports (flow charts)

4. General Useful Tools

24 June, 2008

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Statistical Analysis → Database Summaries → Select Study → USBank → OK General → Descriptive Statistics

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* Time Periods – Select Tables Variables → Options → Select Categories → X Properties

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Drawing Arrivals Counts of Summit Service ,on 25,29 and 30 May, 2001 (HW3, Q6)

Select Variable → Arrivals to queue Select Option → Counts Select Category → Summit Select X Properties → Resolution 60:00 Range 6:00-23:00

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* Time Periods – Select Dates Months → Days

Drawing Arrivals Counts of Summit Service, on 25,29 and 30 May, 2001 (HW3, Q6)

Select Month → May Days type → Individual days Select Days → 25, 29 and 30

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* Time Periods – Output

Drawing Arrivals Counts for Summit Service, on 25, 29 and 30 May 2001

Arrivals to queue, SummitUSBank

0.0

50.0

100.0

150.0

200.0

250.0

300.0

350.0

400.0

450.0

500.0

550.0

600.0

650.0

700.0

750.0

6:00 7:00 8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00

Time (Resolution 60 min.)

Num

ber

of c

ases

25.05.2001 29.05.2001 30.05.2001

SEEStat output HW3, Q6 drawing

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* Durations – Select Tables Variables → Options → Select Categories → X Properties

Drawing Customer service time distributionfor Retail calls on weekdays, May 2001

Select Variable → Customer service time Select Option → Relative frequencies Select Category → Retail Select Subcategory → Total terminations Select X Properties → Resolution 00:01 Low limit – Minimal value Upper limit – 95%

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* Durations – Select Dates Months → Days

Drawing Customer service time distributionfor Retail calls on weekdays, May 2001

Select Months → May Days type → Aggregated days Select Days → Week days

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* Durations – Output

Drawing Customer service time distribution for Retail calls on weekdays May 2001

Customer service time, RetailUSBank, May 2001, Week days

0.000

0.100

0.200

0.300

0.400

0.500

0.600

0.700

0.800

0.900

00:00 01:00 02:00 03:00 04:00 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00

Time(mm:ss) (Resolution 1 sec.)

Rel

ativ

e fr

equ

enci

es %

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* Instants – Select Tables Variables → Options → Select Categories → X Properties

Drawing Number in queue Summit Service ,on 25 May 2001 (HW3, Q4)

Select Variable → Calls in Queue Select Option → Counts Select Category → Summit Select X Properties → Resolution 01:00 Range 6:00-23:00

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* Instants – Select Dates Months → Days

Drawing Number in queue Summit Service ,on 25 May 2001 (HW3, Q4)

Select Months → May Days type → Individual days Select Days → 25

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* Instants – Output

Drawing Number in queue for Summit Service, on 25 May 2001 (hw3, Q4)

SEEStat output HW3, Q4 drawing

Customers in queue(average), SummitUSBank, 25.05.2001

0.00

5.00

10.00

15.00

20.00

25.00

30.00

06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00

Time (Resolution 1 min.)

Num

ber o

f cas

es

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Statistical Analysis → Database Summaries → Select Study → USBank → OK Time Series → Daily Totals

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– Select TablesVariables → Options → Select Categories

Drawing Abandons rate for Premier Service,in second half 2001

Select Variable → Abandons rate Select Option → Rate Select Category → Premier

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– Select Dates Months → Days

Drawing Abandons rate for Premier Service,in second half 2001

Select Months → from June 2001 to December 2001 Select Time series type → Aggregated days by months Select Days → Weekdays

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– Output

Zooming on December 2001 : Abandons rate, PremierUSBank, December2001 Weekend

HolidayShutdow nAbnormal

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

5.00

5.50

6.00

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Days

Ra

te

, %

Abandons rate, PremierUSBank, Week days

0.0000.0500.1000.1500.2000.2500.3000.3500.4000.4500.5000.5500.600

Jun-01 Jul-01 Aug-01 Sep-01 Oct-01 Nov-01 Dec-01

Month

Ra

te, %

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3. Daily ReportsStatistical Analysis → Daily Report → Select Study → USBank → OK

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3. Daily Reports – Aggregated days

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3. Daily Reports – Individual days

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4. General Useful Tools

1 SEEStat Quick Guide SEEStat Quick Guide Contents 1.Daily Summaries (using within-day data)Daily Summaries * Time Periods Time Periods * Durations Durations.

Documents

seestat output hw3

days week days slide

day datadaily summaries

days type individual

days type aggregated

time periods time periods

queue summit service

variable customer service