1 ETIQUETTE & MANNERS Social rules for the professional.

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ETIQUETTE & MANNERS

Social rules for the professional

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No matter what the situation, social etiquette rules should be followed.

When should you be particularly aware of

your manners?

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EVERY SITUATION!

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Consider some of the benefits of etiquette…

• Gives professionals the tools to impress clients and colleagues.

• It puts others at ease so that business can be conducted.

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and…• Helps to establish

rapport with others more easily.

• Builds confidence and helps create a winning style.

•Gives the organization an overall polished, professional image.

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andPossessing a high level of etiquette

knowledge and skills builds confidence and instills the

perception of trustworthiness in others.

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ComfortTrust

Attentiveness

Clear Communication

Some Other Benefits

GOLDEN RULE: Treat others as you would like to be treated.

PLATINUM RULE: Treat others as they would like to be treated.

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Your manners and etiquette are not just actions…they are an attitude…an attitude that is closely related to your self-confidence, your position in business and your personal life, as well as your ability to build successful relationships, teams and organizations.

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Be Patient & Calm

Do not fidget, drum your fingers, tap your pen, flip through or read materials not concerning the meeting, or otherwise act in a disruptive manner.

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Introductions• When you are

speaking with someone you know and someone new approaches, always make an introduction.

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When making an introduction…

• Give a piece of information about the person—it can be a conversation starter.

“This is Ram, he just opened a new store in town.”

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What?• LISTEN to and

concentrate on conversations—don’t just wait for your turn to talk!

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Don’t Jump!• Resist the urge to

jump into a conversation when someone pauses in thought. Wait a second or two, then respond.

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Just a peck will do.• A hug as a greeting is

okay at a holiday gathering or a convention when you haven’t seen the person in awhile.

• Resist the smooch in a purely business setting.

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Smile, you’re on Candid Camera!

• Be an active listener—smile, nod, make eye contact and agree when appropriate.

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My Space• Respect a person’s

personal space—don’t get too close! If you can smell lunch on their breath—you may be too close!

• Give them a breath mint!

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Build your vocabulary!• Avoid vulgar

references and swear words.

• Poor language IS NOT professional and offends some.

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NetworkingBased on the success of your first

impression, the other person will determine whether or not you are

worthy enough for them to continue investing themselves in

developing a relationship with you and your company.

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Mind your own business!• Don’t ask personal

questions!

Like…

How much did that cost?Why did they divorce?

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You’ve got to be kidding!• Gossip—keep it to

yourself!

• Gossip: Everyone wants to hear it until it’s about them!

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Hold the door.• Whoever (guy or

gal) gets to the door first should open it and hold for others who are following.

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The door is closing…

• At an elevator, those in the elevator should get off before anyone else get on.

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Meeting Seating

• Generally the chairperson sits at the end of the table farthest from the entrance.

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Does anyone know what time it is?

• If you are attending the meeting—be on time!

• On time means arriving a few minutes BEFORE the meeting begins.

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Who’s in charge of this meeting?

• If you are leading a meeting ARRIVE EARLY! Check the room’s temperature, lighting, and arrangement.

• Get yourself organized. • Greet the participants

as they arrive.

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Keep your Word.• Do what you promised you would

do!Make that phone call!Write that note!Make the arrangements!

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H2O• Always thirsty? See a

doctor!

• Having a bottle of water is alright if water is available to others.

• If you’re the only one—put it away!

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Placing a telephone call…• If you’re making a

call, identify yourself first, then ask to speak to the person you’re trying to reach.

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When you finally reach the person…

• Before you jump into a deep conversation, ask if they have time to talk.

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If you’re on the phone and another call comes in…

• Always ask if it’s alright to put them on hold.

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Sign Language?

• Do not interrupt someone on the telephone by gesturing, speaking or writing them notes!

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What about voicemail?• If you must leave a

message, state your name (spell if they don’t know you), phone number, date and reason for the call.

• Repeat your phone number at the end—SLOWLY.

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You’re Ringing

• When you are in ANY meeting, turn off your cell phone ringer—accept voicemail and text messaging only!

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Can you hear me now?• If you MUST take a call in

a public place—try to move to a more private space.

• Hearing one-sided conversations alienates the person NOT in the conversation!

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I can’t talk now, but…

• If you must talk in a public place (bus, elevator, airplane etc.) keep it short and discreet.

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Rapid Response

• Forget junk mail and forwards, but ALWAYS respond to a real message on your e-mail.

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watch wat u say• While our Internet

culture is full of shorthand, check your e-mail for grammatical, capitalization and spelling errors! In business—no shorthand!

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Moving?• Close your e-mail

address at an old job and have them forwarded to an appropriate person.

• Let everyone know your new e-mail address.

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Allergies and colds happen, but…

• DO NOT blow your nose at a table. It’s alright to pat your nose with a tissue. Otherwise, excuse yourself and find a place away from others.

Business etiquette is simply about feeling and showing kindness and respect for those around you. It is about exercising good judgment.

Manners will make the difference!

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and always…S M I L E