© TIAC group, 2008. 1 IPA Information System [case study] Vojvodina Investment Promotion Fund.

© TIAC group, 2008. 1

IPA Information SystemIPA Information System

[case study][case study]

Vojvodina Investment Promotion Vojvodina Investment Promotion FundFund

© TIAC group, 2008. slide 2 of 12

IntroductionIntroduction WhatWhat

A complete software solution for automation of all aspects of IPA’s activities

One tool - two segments: Easily manageable web portal – www.vip.org.yu Software for purpose of internal work process’ automation

WhoWho Vojvodina Investment Promotion Fund TIAC

GoalsGoals The main goal was to address the needs of an IPA and promote its work

through automation of its business process To provide an efficient tool for promotion of the region To enhance agency’s presence on the internet To improve availability of relevant information and simplify reporting To accelerate work and promote efficiency within agency


Definition of IPA’s needs (1)Definition of IPA’s needs (1) Site/Location databaseSite/Location database

Creation of a site/location catalogue Available investments sites/locations - data gathering Communication with municipalities – data update

Site/Location search for external users and interested parties Online site/location catalogue Map

InvestorsInvestors Potential investors

Investment inquiries – provide information about investment possibilities Organization of visits Communication tracking

Investors who have already invested in the region Maintaining close relationship – aftercare Investments - data gathering (number of new work places generated, invested

amounts, investment’s effect) Contact databaseContact database

Maintenance of contacts database


Definition of IPA’s needs (2)Definition of IPA’s needs (2) Events – fairs, seminariesEvents – fairs, seminaries

Organization of events Marketing Invitations Provision of resources Post-event activities -

surveys Participation on events

Public relationsPublic relations News – creating and

publishing News and press release

dissemination

Tracking of internal workTracking of internal work Workload tracking Effort and cost tracking Teams

Creation of teams Definition of roles

Tasks Assigning tasks Defining deadlines Reminders

Tracking of all activitiesTracking of all activities ReportingReporting Remote access to dataRemote access to data


The Solution (1)The Solution (1) Web portalWeb portal

Easy access to relevant information

Contemporary design and functionalities

Online site/location catalogue with interactive map and location search

Content management system

Database of sites/locations Database of sites/locations and municipality dataand municipality data Statistical data for

municipalities / towns / settlements

Population, employment and education, agriculture, infrastructure, industries

Detailed data about locations that are available for investment

Infrastructure, possible land purposes, existing objects, distance from referent points, ownership and legal issues

Back office for municipalities Data update


The Solution (2)The Solution (2) Project ManagementProject Management

Project = inquiry, organization of an event, aftercare, etc. Definition of project structure – activities and tasks Creation of teams and assignment of tasks Task and project based effort and cost tracking Defining and tracking project milestones Automated notifications about deadlines Project templates for a quicker project start-up

Contact ManagementContact Management Efficiently organized contact information Communication tracking – history of all contact-related activities Contact classification Tracking of relations between contacts: organizations, offices, persons Association of a contact with its origin, events, projects, documents, etc.

Document managementDocument management Security protection against tampering or destruction of documents Document archive

Public relationsPublic relations Press clippings – import and storage through document management system News history – database Mass mailing


The Solution (3)The Solution (3) ReportingReporting

Powerful report builder for customized reports

Simple generation of reports Export into various formats (PDF,

XML, Word DOC, CSV, etc.) Example reports:

Investments and investors by type of investment and sector realized investments

Site selection matrix Projects

Number of projects by municipality

Projects by type, country and sector, by period

Events Employee activities

Multilanguage supportMultilanguage support Multilingual web portal Unilingual back office – with

exception of public data (published on the web site)

Easy transfer into any language SecuritySecurity

Restricted access to data Definition of access rights for

every part of the system High configurability - codesHigh configurability - codes Every action that takes place in Every action that takes place in

day-to-day work can be monitored day-to-day work can be monitored through the systemthrough the system


Screenshots (1)Screenshots (1)

Web portalWeb portal



Interactive mapInteractive map



Home page of user’s back officeHome page of user’s back office



Organization dataOrganization data



Site selection matrixSite selection matrix

© TIAC group, 2008. 1 IPA Information System [case study] Vojvodina Investment Promotion Fund.

Documents

industriesdetailed data

project managementproject

sitelocation databasecreation

datathe solution

agencydefinition of

number of new work places

web portaleasy access

document management