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บทบาทของผู้น า (LEADERSHIP) - KKU · PDF fileและเชื่อมโยงการท างานของทุกฝ่าย ... ว่า KPI

Jun 20, 2018

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  • 1

    1

    ...

    2

    (LEADERSHIP)

    CSR

  • 2

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    (LEADERSHIP)

    CSR

    4

  • 3

    3

    Determining a direction

    Designing the organization

    Nurturing a culture dedicated to excellence and ethical behavior

    Nurturing a

    culture dedicated

    to excellence and

    ethical behavior

    Designing the

    organization

    Determining a

    direction

    : http://www.opdc.go.th/uploads/files/Change%20Management_Khunying.ppt

    1.Path finding

    2.Aligning

    4.Modeling3.Em-

    powering

    : http://www.opdc.go.th/uploads/files/Change%20Management_Khunying.ppt

    http://www.opdc.go.th/uploads/files/Change Management_Khunying.ppthttp://www.opdc.go.th/uploads/files/Change Management_Khunying.ppthttp://www.opdc.go.th/uploads/files/Change Management_Khunying.ppthttp://www.opdc.go.th/uploads/files/Change Management_Khunying.ppthttp://www.opdc.go.th/uploads/files/Change Management_Khunying.ppthttp://www.opdc.go.th/uploads/files/Change Management_Khunying.ppt

  • 4

    (LEADERSHIP)9

    1.

    (leadership in context)

    2. (personal leadership)

    3. (team leadership)

    4.

    (organizational leadership)

    : Barbara C. Crosby in James L. Perry, Handbook of Public Administration, 2nd ed. (San Francisco: Jossey-Bass, 1996) http://www.opdc.go.th/uploads/files/Change%20Management_Khunying.ppt

    (LEADERSHIP)5.

    (visionary leadership)

    7. (ethical leadership)

    9. (leadership for the common goal)

    : Barbara C. Crosby in James L. Perry, Handbook of Public Administration, 2nd ed. (San Francisco: Jossey-Bass, 1996) http://www.opdc.go.th/uploads/files/Change%20Management_Khunying.ppt

    6. (political leadership) -

    8. / (policy leadership)

    http://www.opdc.go.th/uploads/files/Change Management_Khunying.ppthttp://www.opdc.go.th/uploads/files/Change Management_Khunying.ppthttp://www.opdc.go.th/uploads/files/Change Management_Khunying.ppthttp://www.opdc.go.th/uploads/files/Change Management_Khunying.ppthttp://www.opdc.go.th/uploads/files/Change Management_Khunying.ppthttp://www.opdc.go.th/uploads/files/Change Management_Khunying.ppt

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    9

    (LEADERSHIP)

    CSR

    (Planning) :

    (Strategy) :

    (Strategy planning):

    10

    : ..

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    DREAM

    DEFINEDRIVE

    (Vision)

    (Action) (Goal/KPIs/Strategy)

    : http://www.opdc.go.th/uploads/files/Change%20Management_Khunying.ppt

    /

    3

    Corporate-level Strategy

    Business-level Strategy

    Functional Strategy

    : .. 12

    http://www.opdc.go.th/uploads/files/Change Management_Khunying.ppthttp://www.opdc.go.th/uploads/files/Change Management_Khunying.ppthttp://www.opdc.go.th/uploads/files/Change Management_Khunying.ppt

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    (Middle management)

    KPI /

    KPI/Action plan Bottom Up

    Action plan / KPI

    /

    17

    (LEADERSHIP)

    CSR

  • 8

    GLOBALIZEGLOBALIZE

    REGIONALIZEREGIONALIZE

    LOCALIZELOCALIZE

    ...

    ...

    19

    /

    Result

    Result

    TPM PRIZE DEMING PRIZE MBNQA TQA

  • 9

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    :

    Lead the organization Manage the organization Improve the organization

    Strategic Leadership Execution Excellence Organizational Learning

    Customer

    Driven

    Excellence

    Focus on

    Results &

    Creating

    Value

    Systems

    Perspective

    Focus on

    Future

    Social

    Responsibility

    Visionary

    Leadership

    Agility

    Valuing

    Employees

    & Partners

    Managing

    For

    Innovation

    Org. &

    Personal

    Learning

    Management

    By Fact

    1

    2

    5

    116

    4

    3

    10

    8

    7

    9

    21

    4.1

    3.1

    2.2

    2.1

    1.2

    1.1

    4.2

    5.1

    6.1

    5.3

    5.2

    6.2

    7.2

    7.1

    7.3

    7.4

    7.5

    7.6

    3.2

    Strategic Leadership Execution Excellence Organizational Learning

  • 10

    ??? TQA

    22

    Performance Excellence

    TQA

    TQA

    Feedback Report

    * Opportunity for Improvement (OFI)

    * Strength

    * *

    * (Focus on Results) * (Non prescriptive and adaptable) * (System Perspective)

    23

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    Time

    Key

    Success

    Factors

    Smart

    Structure

    Supportive

    Organization

    Culture

    Shared

    Vision

    Systematic

    Performance

    Measure

    Successful

    Information

    Technology

    Learning OrganizationTeam workingMission-driven Organization

    KPI Performance Based Management

    Communication

    Cross functional Team

    IT KM

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    Key

    Success

    Factors

    Smart

    Structure

    Supportive

    Organization

    Culture

    Shared

    Vision

    Systematic

    Performance

    Measure

    Successful

    Information

    Technology

    Learning OrganizationTeam workingMission-driven Organization

    KPI Performance Based Management

    Communication

    Cross functional Team

    IT KM

    TQA # 4.2

    TQA # 1, 6

    TQA # 2, 4.1 , 5

    TQA # 1, 5

    TQA # 3, 6

    27

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    1.....

    ..

    29

    2.....

    ..

  • 14

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    3.....

    ..

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    (LEADERSHIP)

    CSR

    (Social Responsibility)

    (Organization governance)

    (Human Rights)

    (Labor Practices)

    (Environment)

    (Fair Operating Practices)

    (Consumer Issues)

    (Community involvement and

    development)

  • 16

    01.02.

    03.

    (Consumer)

    04.(Dealer/Supplier)

    05.

    07.

    08./

    09./ NGOs

    10.

    12.

    11.

    06.

    . ()

    CSR

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    1.

    2.

    3.

    4.

    5.

    6.

    /

    PTT Group

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