© 2008 Amadeus IT Group SA Customer Solutions 1 Amadeus Ticket Changer Date 26 May 2009, AYT Tatyana Luchshikova Business Solution Manager.

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Customer Solutions

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Amadeus Ticket ChangerDate 26 May 2009, AYTTatyana Luchshikova Business Solution Manager

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Amadeus Ticket Changer in a nutshell

With Amadeus Ticket Changer you can service your customers’ change requests anywhere in the world – in a matter of seconds – giving them the right fare and the right penalty charge at any point of sale

Airline debit memos, 30 minute calls to your call centre, lengthy and expensive staff training… these are just some of the factors involved in manual ticket reissuing

Sweep them all away with Amadeus Ticket Changer, an entirely automated end-to-end solution that will help you significantly reducing costs

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New generation solution launched in 2006, already used by major airlines and travel agencies in the US and FR markets

Completely automates the painful ticket change process using ATPCO CAT 31 rules/SITA cat 31 rules

Calculates immediately for a specific ticket change the price difference in the currency that is needed and in all your channels, offline like online

Offering unique integration benefits with Amadeus ticketing solution

Amadeus Ticket Changer in a nutshell

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A Complete Solution…

Can be handled:

All tickets Both Paper and E-tickets Domestic and/or International Multi-carrier, partner Interline

tickets Issued by any Point of Sales Unused or partially used

tickets

All fares Public fares Most Private fares Amadeus Nego fares

All changes Itinerary Date, Flight and Booking Class

changes Including multi passengers PNRs In any currencies

All channels Travel agents, call centres Websites

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In 4 simple steps…

Retrieval of existing booking

Rebooking

New itinerary, class, flight, date…

Pricing (calculation)

Price difference, penalty, tax

Document Preparation & Issuance

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Detailed process4 new cryptic entries for the reservation agent

Informative re-pricing: How much would it cost to change the itinerary?

Confirmed re-pricing: FXF + Update PNR with information

to prepare the ticket re-issue (TST, MCOs, FO line)

Best Pricer informative re-pricing How much would it cost to change the itinerary

by selecting lowest applicable booking codes

Best Pricer confirmed re-pricing FXE + Update PNR with information

to prepare the ticket re-issue (TST, MCOs, FO line)

FXF

FXQ

FXE

FXO

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3 user interfaces available1-Terminal Emulator : Cryptic display

01 SCENARIO/ONEDOM LAST TKT DTE 15MAR07 - - DATE OF ORIGIN

PRICED WITH VALIDATING CARRIER DL - REPRICE IF DIFFERENT VC

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

ATL

EWR DL 0656 Y 15MAR Y0BV 14MAR PC

ATL DL 0255 Y 22MAR Y0BV 14MAR PC

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE USD 463.26

NEW BASE FARE USD 1198.14

FARE BALANCE USD 734.88

PAYMENT CURRENCY

OLD TAX USD 55.54

NEW TAX USD 110.66

TAX BALANCE USD 55.12

TICKET DIFFERENCE USD 790.00

PENALTY USD 50.00

GRAND TOTAL USD 840.00

TOTAL ADD COLL USD 840.00

RESIDUAL VALUE USD 0.00

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3 user interfaces available2- Amadeus Selling Platform: Graphic user Interface + command page

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3 user interfaces available3-Websites (Finnair.com, Airfrance.fr…)

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Accurate & reliable

Eliminates manual procedures Automated fare quotation of the new

itinerary including the penalty fee if any For both ticket re-issues & revalidations Reissue ‘as booked’ or “Best Pricer”

All currencies, all points of sale Access by travel agents, call centres,

websites

Based on ATPCO/SITA cat 31 fare rules Best-in-Class pricing accuracy with unique

Amadeus Fares & Pricing Engine

Public & Private fares Domestic, international itineraries, multi-

carriers e-tickets from any GDS Paper tickets from Amadeus

All channels

Wide Range of Tickets

& Itineraries

Maximumautomation

4 points to remember

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A proven & significant business impact

Protect your

revenue

Outpace competition

Avoid Airlines debit memos

Allow collection of rebooking fees

Reduce the workload on call centers Save money by reducing the number of calls Save agent productivity

Multi channelintegration

Available to any point of sale worldwide

In traditional offices, call centers or web sites

Using 1A Selling platform

Using cryptic access

Using API v2 or Web Services

Speed and transparency of service

Empower customers

Increasecustomer

satisfaction

Reduce operational

costs

Business Impact

Objectives

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Our customers talk about ATC

“All staff find Amadeus Ticket Changer fantastic. Once they have tried itthey definitely don’t want go back to the manual process”

Air France - CTO

“Amadeus Ticket Changer enables us to streamline our business processto deliver a quicker and more responsive service to our customer,

whatever channel he uses: our website or our sales agent”

Tom Kalström, VP e-Business, Finnair

“To me the greatest advantage of using this tool is the fact that it determines the appropriate penalty. With the airlines having so many different penalties and rules these days - this tool is a HUGE time saver. It eliminates having to read fare rules (some times past date) or even worse calling the airline! ”

Central Travel (US )

“It is the best thing since sliced bread!! ”UniGlobe (US)

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Our customers talk about ATC

Эйр Астана" первая среди авиакомпаний СНГ внедрила решение автоматического перевыпуска в

Amadeus Automated Ticket Changer

Алматы, Казахстан, 14 июля 2008: Крупнейший авиаперевозчик Центральной Азии "Эйр Астана“

полностью переходит на обслуживание пассажиров с помощью решения автоматического

Перевыпуска авиабилетов, предоставленного компанией Amadeus - мирового лидера по

технологиям для индустрии туризма и путешествий.

"Эйр Астана" выбрала систему автоматического расчета изменений билетов

Amadeus Automatic Ticket Changer (ATC) после тщательной оценки ее возможностей и преимуществ.

Благодаря нововведению клиенты авиакомпании "Эйр Астана" смогут значительно сэкономить

свое время в случае замены билета, а агенты по продажам авиабилетов смогут избежать ошибок

даже в ситуациях, ранее требующих у сотрудника более пристального внимания.

Amadeus полностью автоматизирует сложный процесс изменений билета и помогает

сэкономить до 80% времени.

Ашендра Лианаге, Вице-президент по продажам и маркетингу авиакомпании "Эйр Астана": "ATC дает нам возможность обеспечить наших уважаемых клиентов оперативным и эффективным обслуживанием по самым высоким стандартам. Вместо сложного и занимающего определенное время процесса замены билета, мы предложим нашим клиентам более разнообразные и гибкие возможности планирования путешествий".

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Ticket Changer – Airline ImplementationsNew biz

Roadmap

Q2 09 LaterIn Production

Air

lines

AT

O/C

TO

Air

line

We

b si

teNew bizNew biz

Flagship products

Other projects

Q3 09

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A leading and fast growing content …Closed to 100% content in the US market

40 airlines availableto travel agencies so far including Coming soon

+ Canadian North (5T), First Air (7F), Caribean Airlines (BW),Frontier Airlines (F9), Bearskin Airlines (JV), Bahamas Air (UP)

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Ticket Changer – Market DeploymentNew bizFlagship

products

Roadmap

Current 1S09 2S09

Australia

UK

Spain

Benelux

World coverage by the end of 2009

France

Scand.

Finland Ireland

Mexico

Canada

US

Israel

EgyptKazakhstan

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KL

4Q093Q09

ATC Solutions in Kazakhstan

Amadeus Ticket

Changer

Pending commitment

Pending Mgt decision

Legend

Already delivered

Committed but content subject to changes

Market’s needs

KC

To start the test

Airlines

TAs Pilot Travel Agents to be agreed

vMCO validation by all Airlines on the market

1Q09 2Q09

Implementation and deployment

1Q10

Marketing cooperation and support the travel agents

OS

Both Collaboration

EMD

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Changing Tickets becomes child’s play!

Questions?

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Amadeus Ticket ChangerFrequently asked questions

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Frequently Asked QuestionsThe Amadeus Ticket Changer (ATC) solution is available via API v.2, is it also available via Web Services for online booking engine?Yes, ATC is also available via Web Services for the integration of online ticket change solutions in airline and travel agency websites

Can we use ATC to change multi-passenger PNRs?Yes, definitely, the multi-passenger functionality has been implemented end 2007 and allows the agent to perform ticket changes for all passengers with only one request

With ATC, can we reissue tickets that were issued in another GDS?Yes, if they are e-tickets. However, it is not possible to re-issue paper tickets that were originally issued in another GDS

What are your plans regarding reissue of negotiated fares with ATC?ATC can already allow reissues for private fares filed with ATPCO category 15, 25 and 35 (IT/BT). The repricing of ATPCO category 35 fares for which net is different from selling amount should not be available before end 2009

Is it possible to reissue several times the same ticket with ATC?From may 2008, multiple reissue of ticket will be possible with ATC and will allow any number of automated reissue before departure and then once more after departure.

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Frequently Asked QuestionsWhy collecting penalty via MCO?This is the IATA recommended practice. Virtual MCO and soon EMD documents can also be used instead of paper MCO to facilitate the exchange process with the customer while remaining compliant with IATA standards

When EMD will be available in 2009, will it be automatically used for ATC?Yes and we will ensure a seamless migration from paper/virtual documents towards electronic documents

Is it possible to collect fees with ATC?The Amadeus Service Fee Manager can already be used in conjunction with ATC in the PNR environment after the ATC confirmed transaction. It allows the agent to trigger fee rules for ticket issuance or to apply manual flat fees. Regarding the airlines, the Airline Ticketing Fee (A.K.A OB fee) inclusion in ATC process is planned after 2009

What are the initiatives taken by 1A to further simplify the reissue flow when the agent has to add-collect and refund money in the same reissue transaction1A is very active in IATA working groups and has proposed to the industry a full methodology called Netting to consolidate all the different amounts involved in a reissue transaction with the objectives to reduce the issuance of ticketing documents while increasing the traceability of data all the way through, from pricing to revenue accounting which is available today for airlines. A netting solution for travel agencies is to be studied

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Frequently Asked QuestionsDoes ATC handle no show situations?Yes it does. This is controlled by a specific coding in the category 31 filed by the airlines

For multi-pax PNRs, is it possible to issue all new tickets and all related MCOs in one single request?Yes, this is possible for airlines using both ATC and the Amadeus e-ticket serverFor other airlines and for travel agencies, the new tickets and related MCOs will have to be issued pax per pax

Is it possible to utilize ATC to reissue tickets originally priced with fares of airlines that have not yet filed their reissue policy in the category 31?No, the pre-requisite for using ATC is that all fares priced in the ticket to be changed have a category 31 attached. However, the list of airlines filing category 31 grows every month and will continue so to reach full coverage rapidly

Is it possible to use ATC to reissue tickets for interline tickets? Yes, provided that the fares on the original ticket have a category 31 attached

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Frequently Asked Questions

What about the competition?The Sabre tool for travel agencies is not based on the ATPCO category 31 (the industry standard )and therefore the penalty fee calculation has be assessed manually by the agent. This type of product cannot be compared to a fully automated product like Amadeus Ticket Changer

TheTravelport tool is mainly focused on the US domestic market and is therefore limited when it comes to international reissues involving other currencies than the USD

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